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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1061 Views
  • 0 replies
  • 4 likes

Est ce que Spotify lite pourrait avoir Android auto compatible

bonjour sa fait maintenant depuis 2018 environ que j'utilise Spotify premium avec Spotify ordinaire, et l'application était super sauf que au fil des année les podcast etc. sont arriver et la consommation de batterie de mon téléphone aussi, j'utilise...

  • Casual Listener
  • bonjour sa fait maintenant depuis 2018 environ que j'utilise Spotify premium avec Spotify ordinaire, et l'application était super sauf que au fil des année les podcast etc. sont arriver et la consomm...
  • 512 Views
  • 0 replies
  • 0 likes
  • 512 Views
  • 0 replies
  • 0 likes

Superuser Contribution How can I stop bots from adding new songs to my new playlists?

Impossible to.listen to a sing twice in a new playlist. This has never happened before and it doesn't happen with my old playlists, but when I try to create a new playlist Spotify floods my playlist with "suggestions" that I never get a chance to opp...

  • Visitor
  • Impossible to.listen to a sing twice in a new playlist. This has never happened before and it doesn't happen with my old playlists, but when I try to create a new playlist Spotify floods my playlist ...
  • Alex
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

My Spotify can't able to login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Taylith
  • Community Legend
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

No music showing up on daily mixes and playlist.

So the day after my phone had a system update, my Spotify app stopped showing and music on playlist and daily mixes. On the playlist there are suggested songs but nothing happens when I press play. What is going on? Side note, my playlist and other s...

  • Visitor
  • So the day after my phone had a system update, my Spotify app stopped showing and music on playlist and daily mixes. On the playlist there are suggested songs but nothing happens when I press play. W...
  • Taylith
  • Community Legend
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Why can't I play any music?

Everything I tap on goes to a blank screen or empty playlist.

  • Visitor
  • Everything I tap on goes to a blank screen or empty playlist.
  • Taylith
  • Community Legend
  • 453 Views
  • 2 replies
  • 1 likes
  • 453 Views
  • 2 replies
  • 1 likes

Superuser Contribution Local files unable to download on my phone

PlanPremiumCountryUSADeviceLg G8 ThinQOperating SystemAndroid 11 I think My Question or IssueI've tried most of the fixes I've seen so far including, uninstalling and redownloading both of my Spotify apps, turning off my firewall, downloading a playl...

  • Casual Listener
  • Plan Premium Country USA Device Lg G8 ThinQ Operating System Android 11 I think   My Question or Issue I've tried most of the fixes I've seen so far including, uninstalling and redownl...
  • Kiril
  • Moderator
  • 550 Views
  • 5 replies
  • 0 likes
  • 550 Views
  • 5 replies
  • 0 likes

Spotify funkar ej efter uppdatering av telefonen

Min Samsung Galaxy XCover 4s uppdaterdes förra veckan & efter det funkar inte mitt spotify. Jag kommer in på appen/mitt konto, jag har kvar mina listor men de är tomma. Det går inte att söka på låtar/poddar - ingenting fungerar.På sambons mobil ser k...

  • Visitor
  • Min Samsung Galaxy XCover 4s uppdaterdes förra veckan & efter det funkar inte mitt spotify. Jag kommer in på appen/mitt konto, jag har kvar mina listor men de är tomma. Det går inte att söka på l...
  • Sematflo
  • Visitor
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bad song recommendations

The discover weekly playlist only contains songs which do not suit my taste in music.No matter how many times i skip the songs or press the litte stop symbol the recommendations never change.It's a complete different genre like I listen

  • Visitor
  • The discover weekly playlist only contains songs which do not suit my taste in music. No matter how many times i skip the songs or press the litte stop symbol the recommendations never change. It's...
  • Kiril
  • Moderator
  • 835 Views
  • 1 replies
  • 2 likes
  • 835 Views
  • 1 replies
  • 2 likes

Superuser Contribution green heart signs missing from my mix # feed

PlanPremiumCountryRussiaDeviceXiaomi Note 10Operating System(Android 10 My Question or IssueToday i discovered that all green hearts from any of my mix# feeds are missing.By the way there is no such problem on Spotify on my Ipad or one for my Windows...

  • Music Fan
  • Plan Premium Country Russia Device Xiaomi Note 10 Operating System (Android 10   My Question or Issue Today i discovered that all green hearts from any of my mix# feeds are missing. B...
  • kaze2785
  • Casual Listener
  • 2617 Views
  • 12 replies
  • 1 likes
  • 2617 Views
  • 12 replies
  • 1 likes

Superuser Contribution Android heart issues

In android Spotify my heart icon says "added to liked songs" then the heart doesn't change color. Tapping the heart again has the same message. This issue doubles as I have to enter my liked playlist and remove the song if I want to unlike a song. Wo...

  • Music Fan
  • In android Spotify my heart icon says "added to liked songs" then the heart doesn't change color. Tapping the heart again has the same message. This issue doubles as I have to enter my liked playlist...
  • kaze2785
  • Casual Listener
  • 1376 Views
  • 10 replies
  • 1 likes
  • 1376 Views
  • 10 replies
  • 1 likes

Superuser Contribution Ma Acc doens't have Canvas why?

PlanPremium Hey I was wonderin why ma acc doesn't have the option to activate and deactivate canvas? Ma sec has it but not ma main one why? How can I get this option back?

  • Regular
  • Plan Premium   Hey I was wonderin why ma acc doesn't have the option to activate and deactivate canvas? Ma sec has it but not ma main one why? How can I get this option back?  
  • Tyral67
  • Regular
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

Superuser Contribution Notification and playback controls not working on Android app

PlanPremiumCountryUKDeviceGoogle Pixel 4aOperating SystemAndroid Version 12 My Question or IssueWhen I click in a song to play, the playback bar at the bottom of the screen doesn't show up and neither does the notification bar when I go off the app, ...

  • Newbie
  •   Plan Premium Country UK Device Google Pixel 4a Operating System Android Version 12   My Question or Issue When I click in a song to play, the playback bar at the bottom of the ...
  • Eni
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

I cannot see lyrics for any song

I dont get lyrics for any song. There is nothing to scroll down to. This problem is only in my account, I have my friends account in my phone and it shows lyrics in that. I really need lyrics for songs!!

  • Visitor
  • I dont get lyrics for any song. There is nothing to scroll down to. This problem is only in my account, I have my friends account in my phone and it shows lyrics in that. I really need lyrics for son...
  • Taylith
  • Community Legend
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Can't play song previews

For at least the last 3 updates, there is no longer the option to play song previews of the suggested songs when creating a new playlist or adding to an existing one.

  • Visitor
  • For at least the last 3 updates, there is no longer the option to play song previews of the suggested songs when creating a new playlist or adding to an existing one.
  • Taylith
  • Community Legend
  • 476 Views
  • 1 replies
  • 1 likes
  • 476 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play an available song in my library

I have over 7000 songs on my liked playlist. Spotify simply would not load any song if I scroll past the first 100. However, the song will load if I put it into a new playlist and click it from thereThe song is available and not past its licensing pe...

  • Visitor
  • I have over 7000 songs on my liked playlist. Spotify simply would not load any song if I scroll past the first 100. However, the song will load if I put it into a new playlist and click it from there...
  • Jeremy
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pas de connexion internet

Soptify fonctionne en wifi, mais dès que je passe en 4G il est écrit " pas de connexion internet". Pourtant l'option hors connexion est décoché et toute les autres applications et pages internet fonctionnent

  • Visitor
  • Soptify fonctionne en wifi, mais dès que je passe en 4G il est écrit " pas de connexion internet". Pourtant l'option hors connexion est décoché et toute les autres applications et pages internet fonc...
  • Jeremy
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download issues

None of my albums will download. Is there a way to download individual songs?

  • Visitor
  • None of my albums will download. Is there a way to download individual songs?
  • OscarDC
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle feature seems to not really shuffle?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Google Pixel 6 Pro with the Spotify app on it and a playlist I created with 1000+ so...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • bdhouse61
  • Casual Listener
  • 561 Views
  • 4 replies
  • 0 likes
  • 561 Views
  • 4 replies
  • 0 likes