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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6284 Views

0 replies

7 likes

  • 6284 Views
  • 0 replies
  • 7 likes

Superuser Contribution Notification bar size

How to set small notification style to this Spotify bar? DeviceHuawei mate 20 proOperating System Android 10

Casual Listener

How to set small notification style to this Spotify bar?   Device Huawei mate 20 pro Operating System  Android 10  

Eni

Moderator

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution ANDROID AUTO. Paused automatically when i change the songs

PlanPremiumCountryArgentinaDeviceSamsung A71 Operating SystemAndroid 11 connected with a UCONNECT central My Question or Issue Since a few days, when I change the song in Spotify using android auto, the screen shows "audio disabled" and I have to res...

Newbie

Plan Premium Country Argentina Device Samsung A71  Operating System Android 11 connected with a UCONNECT central   My Question or Issue   Since a few days, when I change the...

MafeG

Spotify Legend

1020 Views

1 replies

0 likes

android 11
android auto
pause
uconnect
  • 1020 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Spotify Notifications that don't work

PlanPremiumCountryU.S.A.Device(Samsung S21 Ultra)Operating System(Android 11) My Question or IssueSpotify gives three notifications for what's playing but two of them are just stuck there from old songs. They cannot be removed and Spotify is not acti...

Casual Listener

  Plan Premium Country U.S.A. Device (Samsung S21 Ultra) Operating System (Android 11)   My Question or Issue Spotify gives three notifications for what's playing but two of them...

Kiril

Moderator

761 Views

4 replies

0 likes

  • 761 Views
  • 4 replies
  • 0 likes

Superuser Contribution My Echo only showing in Spotify when I say “Spotify Connect”

Hello we have five Amazon Echos (various versions) and all show available in my Spotify devices menu except our new Echo Dot kids edition. When I go to cast music I can cast to any Echo in our house except our new Echo dot kids. However when I say “A...

Newbie

Hello we have five Amazon Echos (various versions) and all show available in my Spotify devices menu except our new Echo Dot kids edition. When I go to cast music I can cast to any Echo in our house ...

Alex

Spotify Legend

9588 Views

1 replies

1 likes

  • 9588 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [Android][Developer] Maintain the text formatting the same when expanding lyrics

So, the lyrics are displayed on a nice spacing and formatting, that is until you expand the whole lyrics window, it becomes all crammed and ugly. Keep the same formatting and spacing from the small window to the expanded one

Casual Listener

So, the lyrics are displayed on a nice spacing and formatting, that is until you expand the whole lyrics window, it becomes all crammed and ugly. Keep the same formatting and spacing from the small w...

Alex

Spotify Legend

748 Views

3 replies

0 likes

Android
Developer
  • 748 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Suggestion being played instead of search result

PlanFree/PremiumCountryAustraliaDeviceLG smartphoneOperating SystemAndroid 10 (clean install after support case, issue persists) My Question or IssueAfter returning a search result, it seems to be impossible to play exactly that song. Even using the ...

Roadie

Plan Free/Premium Country Australia Device LG smartphone Operating System Android 10 (clean install after support case, issue persists)   My Question or Issue After returning a search ...

öäüß

Roadie

928 Views

6 replies

0 likes

song search results
song suggestions
  • 928 Views
  • 6 replies
  • 0 likes

Superuser Contribution Crashing When Screen Turns Off (All Devices)

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: Across all devices (Android, PC, and Macbook), once the screen goes off, the current son...

Casual Listener

Plan Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: &...

MafeG

Spotify Legend

1150 Views

6 replies

1 likes

  • 1150 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Fails to Resume Playing After Call

Hi allSame questions asked here but none of them solved my issue.My Spotify APP (android) fails to resume playing after i answer a call. I mean; when i am listening music on spotify and a call comes and i answer. After call finishes, spotify don't re...

Casual Listener

Hi all Same questions asked here but none of them solved my issue. My Spotify APP (android) fails to resume playing after i answer a call. I mean; when i am listening music on spotify and a call co...

Alex

Spotify Legend

2007 Views

2 replies

0 likes

  • 2007 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't find songs

PlanPremiumCountryGermsnyDeviceXiaomi mi note 10 lite Operating SystemAndroid 11 Some of the songs in my Playlist disapeared and i can't find them with the Search option. I tried with an other device and found them and it said "spotify can't play thi...

Newbie

Plan Premium Country Germsny Device Xiaomi mi note 10 lite  Operating System Android 11   Some of the songs in my Playlist disapeared and i can't find them with the Search option. ...

CarlosE

Spotify Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Every other song doesn't play

PlanPremiumCountryNLDeviceSony Xperia 1 IIIOperating SystemAndroid 11 My Question or IssueEvery second song doesn't play audio.Got to restart the song manually or skip to end and repeat the song.Deleted all linked apps from account, deleted all app d...

Casual Listener

Plan Premium Country NL Device Sony Xperia 1 III Operating System Android 11   My Question or Issue Every second song doesn't play audio. Got to restart the song manually or skip to e...

Alex

Spotify Legend

414 Views

1 replies

0 likes

no audio
recurring.
silent playback
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug in the song search list

Sir, In the search option, if we search for any songs, the three dots in for all songs doenst work. We can't add into playlists or check for any info directly. We have to play the song and then look for other options, which is really annoying. Please...

Regular

Sir,        In the search option, if we search for any songs, the three dots in for all songs doenst work. We can't add into playlists or check for any info directly.  We ha...

Eni

Moderator

1153 Views

5 replies

1 likes

App & Features
  • 1153 Views
  • 5 replies
  • 1 likes

Superuser Contribution Se borran las descargas

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A52Operating SystemAndroid 11 ESTOY HARTO, ME TIENE PODRIDO RENEGAR CON LO MISMO SIEMPRE.Viajo dos horas y media por día y LO ÚNICO QUE PIDO, POR LO ÚNICO QUE PAGO SPOTIFY ES POR LA MÚSICA OFFLINE. En m...

Regular

Plan Premium Country Argentina Device Samsung Galaxy A52 Operating System Android 11   ESTOY HARTO, ME TIENE PODRIDO RENEGAR CON LO MISMO SIEMPRE. Viajo dos horas y media por día y LO ...

Alex

Spotify Legend

2300 Views

1 replies

2 likes

  • 2300 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Songs won't play in playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceNote 8Operating SystemAndroid 9 My Question or IssueThe songs that have already been added in playlist awhi...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Note 8 Operating System Android 9 &...

Maria

Moderator

14279 Views

7 replies

1 likes

  • 14279 Views
  • 7 replies
  • 1 likes

Superuser Contribution Android Facebook App bug - Solved

PlanPremiumCountryU.S. DeviceSamsung Galaxy s20 Ultra 5G (AT&T)Operating SystemAndroid 11 My Question or IssueHello,Im listening to spotify on my laptop. I decide to pull out my phone and scroll through the facebook app. If I click on anything on fac...

Newbie

  Plan Premium Country U.S.   Device Samsung Galaxy s20 Ultra 5G (AT&T) Operating System Android 11   My Question or Issue Hello, Im listening to spotify on my laptop....

CarlosE

Spotify Legend

443 Views

1 replies

0 likes

Android
Facebook
Mobile
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong song showing on Notification Bar

PlanPremium DeviceGoogle Pixel 4Operating SystemAndroid 11 / 12 My Question or IssueI've had this issue for 3 or 4 weeks, the song showing on the notification bar is different from the one playing (see screenshots).I have to restart the app for the r...

Newbie

Plan Premium   Device Google Pixel 4 Operating System Android 11 / 12    My Question or Issue I've had this issue for 3 or 4 weeks, the song showing on the notification bar is...

Maria

Moderator

9770 Views

4 replies

4 likes

  • 9770 Views
  • 4 replies
  • 4 likes

Superuser Contribution Group session connection, sync and experience issues.

PlanMini Premium (1-week)CountryIndiaDeviceTried on: Micromax In Note 1, Samsung Galaxy Note 5, Samsung Galaxy A7 (2018)Operating SystemAndroid My Question or IssueI try creating a Group Session with my friend, but different songs keep playing. We tr...

Newbie

Plan Mini Premium (1-week) Country India Device Tried on: Micromax In Note 1, Samsung Galaxy Note 5, Samsung Galaxy A7 (2018) Operating System Android   My Question or Issue I try crea...

Eni

Moderator

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already played podcast episodes won't disappear from the pull down bar

PlanPremiumCountryGermanyDeviceSamsung Galaxy A22Operating SystemAndroid 11 My Question or IssueIn the pull down bar that's in my notification area there are four already finished podcast episodes that I'd really like to get rid of. some of them have...

Newbie

Plan Premium Country Germany Device Samsung Galaxy A22 Operating System Android 11   My Question or Issue In the pull down bar that's in my notification area there are four already fin...

CarlosE

Spotify Legend

3668 Views

6 replies

0 likes

  • 3668 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music stops playing when screen goes off

PlanPremium i already tried rebooting, all the battery settings and reinstalling but it still stops sometimes

Casual Listener

Plan Premium   i already tried rebooting, all the battery settings and reinstalling but it still stops sometimes  

Joan

Moderator

33945 Views

18 replies

0 likes

  • 33945 Views
  • 18 replies
  • 0 likes

Solved!!Superuser Contribution Spotify For Andriod

(Andriod) Please fix the theme blend to support andriod's navigation and notification bar and also add swipe down to leave now playing bar please

Regular

(Andriod) Please fix the theme blend to support andriod's navigation and notification bar and also add swipe down to leave now playing bar please 

Amay

Spotify Star

615 Views

2 replies

1 likes

  • 615 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Connect] Issue with Android 11

My Spotify App stops playback when connected with a JBL Clip 3 speaker at intermittent times. The phone is a Samsung S10e which recently upgraded to Android 11 software. Did not have these issues with previous Android versions.

Visitor

My Spotify App stops playback when connected with a JBL Clip 3 speaker at intermittent times. The phone is a Samsung S10e which recently upgraded to Android 11 software. Did not have these issues wit...

Novy

Moderator

674 Views

1 replies

0 likes

Connect
  • 674 Views
  • 1 replies
  • 0 likes