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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851190 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851190 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17209 Views
  • 3 replies
  • 0 likes
  • 17209 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't visit Artists or Albums. App is worthless right now.

App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...

  • Casual Listener
  • App Version 8.5.78.909 Plan Premium Country U.S.A. Device LG G8X ThinQ Operating System Android 10   My Question or Issue Every time I click an Artist or Album from the main page. ...
  • Jeremy
  • Spotify
  • 408 Views
  • 2 replies
  • 1 likes
  • Android 10
    Crash
    Crash Android
    try again
    Useless
  • 408 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Features on the top are constantly changing

Premium AndroidMy question or problem: Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was very good, but it's gone, I want it to come back  

Screenshot_20201001-182509_1.jpg
  • Visitor
  • Premium  Android My question or problem:  Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists wa...
  • Elena
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • Feature
    Feature that spotify removed
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Note 10 plus starts playing music at random when not in use on bluetooth device

PlanPremiumCountryUSADeviceNOTE 10 PlusOperating SystemDroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use a bluetooth daily sync to 2 cell phones. When I hang up on a call over 5 min. on my iphone . My droid will start spotify whe...

  • Visitor
  • Plan Premium Country USA Device NOTE 10 Plus Operating System Droid (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use a bluetooth daily sync to 2 cell phones. ...
  • Elena
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible bug on making collaborative playlists public??

PlanPremiumCountryUKOperating SystemAndroid 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while still remaining collabortive. the option isn't 'greyed out' like it is on desk...

  • Visitor
  • Plan Premium Country UK Operating System Android 9     I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while ...
  • Elena
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

  • Casual Listener
  • Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...
  • Elena
  • Moderator
  • 320 Views
  • 1 replies
  • 2 likes
  • bug
    Help
    report
    support
  • 320 Views
  • 1 replies
  • 2 likes

Superuser Contribution The dislike button is gone. Add it back.

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that song or other songs like it to you.) Is gone, why? No c...

  • Casual Listener
  • I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that...
  • Jeremy
  • Spotify
  • 419 Views
  • 1 replies
  • 2 likes
  • 419 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify connect on speaker wifi skips firsts seconds of songs

PlanPremiumCountryFranceDevice(Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II)Operating System(Android Oreo) My Question or Issue Hello, When I connect my device (galaxy S7 or galaxy tab A, same problem) on my speaker Marshall Acton II with s...

  • Casual Listener
  • Plan Premium Country France Device (Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II) Operating System (Android Oreo)   My Question or Issue   Hello,   When I c...
  • leftydj
  • Casual Listener
  • 1891 Views
  • 12 replies
  • 2 likes
  • Spotify connect on wifi
  • 1891 Views
  • 12 replies
  • 2 likes

Superuser Contribution Android Volume Keys

PlanPremiumCountryTurkey DeviceSamsung S10 PlusOperating SystemAndroid My Question or Issue Hello, is there a way to disable this feature? I've looked on the community posts but couldn't find it or dont know what keywords to use. Using volume keys wh...

  • Casual Listener
  • Plan Premium Country Turkey   Device Samsung S10 Plus Operating System Android   My Question or Issue   Hello, is there a way to disable this feature? I've looked on the co...
  • Jeremy
  • Spotify
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on its own when app is not launched and phone is locked.

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndriodMy Question or IssueSpotify starts playing on its own when app is not launched, phone is locked. I have the latest operating system and the latest version of the Spotify app. How do I stop t...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S20 Operating System Andriod My Question or Issue Spotify starts playing on its own when app is not launched, phone is locked. I have the latest operat...
  • Mihail
  • Spotify Legend
  • 502 Views
  • 5 replies
  • 0 likes
  • 502 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on web browser

Greetings! I use Spotify web through mobile browser ( chrome on android) to listen to many podcasts. Recently, I noticed that it fails to open on mobile data ( Jio network) but works with Airtel network. Any way to address this?

  • Visitor
  • Greetings!   I use Spotify web through mobile browser ( chrome on android)  to listen to many podcasts.   Recently, I noticed that it fails to open on mobile data ( Jio network) bu...
  • Elena
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • spotify web
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution there are no songs in playlists

PlanFreeCountryItalyDeviceS10 liteOperating Systemandroid 10 My Question or Issue whenever i try to play a song that is into a playlist i see this;I tried to cancel cache and reinstall the app but it didn't work. 

  • Visitor
  •   Plan Free Country Italy Device S10 lite Operating System android 10   My Question or Issue   whenever i try to play a song that is into a playlist i see this; I tried to...
  • Elena
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app on android does not start or takes several minutes to start

Plan: PremiumCountry: USA DeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows a black screen or sometimes a black screen with the spotify logo on it for several mi...

  • Casual Listener
  • Plan: Premium Country: USA   Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue   When I start the Spotify app on my phone, it does not load. It shows...
  • Elena
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • Android
    App
    freeze
    start
    wait
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist radio not working

When i try to listen to playlist radio it says "radiostation error failed to load radio station try again later"

  • Visitor
  • When i try to listen to playlist radio it says "radio station error failed to load radio station try again later"
  • Elena
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family mix not showing song contributors

PlanPremiumDeviceNokia 7 plusOperating SystemAndroid 10. My Question or IssueI can't see who's adding songs to family mix, the list is just empty, work fine on PC. 

Screenshot_20200930-141219.png
  • Newbie
  • Plan Premium Device Nokia 7 plus Operating System Android 10.   My Question or Issue I can't see who's adding songs to family mix, the list is just empty, work fine on PC.  
  • Elena
  • Moderator
  • 276 Views
  • 1 replies
  • 2 likes
  • 276 Views
  • 1 replies
  • 2 likes

Superuser Contribution My app keeps crashing and ive tried everythjng

My app crashes as soon as I open it. I've reset my phone, updated my phone and reinstalled the app multiple times. Idk what else to do to fix it! Would appreciate any help. I took a video screen recording.PlanPremiumCountry UK DeviceSamsung s9Operati...

  • Regular
  • My app crashes as soon as I open it. I've reset my phone, updated my phone and reinstalled the app multiple times. Idk what else to do to fix it! Would appreciate any help. I took a video screen reco...
  • Jeremy
  • Spotify
  • 1031 Views
  • 10 replies
  • 1 likes
  • app crashing
  • 1031 Views
  • 10 replies
  • 1 likes

Superuser Contribution with the new update, crashes sometimes after ads fairly regularily

PlanFreeCountryCanadaDevicePendoo x10 xmaxOperating SystemAndroid 9 My Question or IssueWith the new update, I have a problem with Spotify crashing after ads. It doesn't happen all the time, but probably 2/3rds of the time. The screen just goes black...

  • Regular
  • Plan Free Country Canada Device Pendoo x10 xmax Operating System Android 9   My Question or Issue With the new update, I have a problem with Spotify crashing after ads.  It doesn'...
  • DarkPORT
  • Regular
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Solved!! what does ""deleting data"" do in the app cache?

hey folks, see attached image. can anyone tell me what pressing the ""clear data"" button does on my android phone? in my ""apps"" section of the settings menu, all of my mobile apps are taking up serious space when they aren't even running. and spot...

  • Gig Goer
  • hey folks,   see attached image.  can anyone tell me what pressing the ""clear data"" button does on my android phone?  in my ""apps"" section of the settings menu, all of my mobile ...
  • Billy-J
  • Spotify Star
  • 10133 Views
  • 9 replies
  • 0 likes
  • Cache
    data
  • 10133 Views
  • 9 replies
  • 0 likes

Solved!! Can't access queue

PlanPremiumOperating SystemAndroid 9 My Question or IssueHi everyone, Since a few hours ago I can't reach my queued songs list : the button is Grey, as if I hadn't subscribed to Spotify premium.Any ideas on the reason? Thank you's Samuel Padolus

  • Casual Listener
  •   Plan Premium Operating System Android 9   My Question or Issue Hi everyone,  Since a few hours ago I can't reach my queued songs list : the button is Grey, as if I hadn't sub...
  • Caleb_xo
  • Casual Listener
  • 3461 Views
  • 2 replies
  • 0 likes
  • 3461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat Button not available Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Connect] Slow application

Why does the Spotify application keep being so slow? I has been like this for years and whenever I try to use the app it keeps being slow and being stuck trying to load menus, song or anything. It is so annoying and must be solved.

  • Casual Listener
  • Why does the Spotify application keep being so slow? I has been like this for years and whenever I try to use the app it keeps being slow and being stuck trying to load menus, song or anything. &nbs...
  • Ver
  • Spotify Legend
  • 275 Views
  • 2 replies
  • 0 likes
  • Android
    Connect
  • 275 Views
  • 2 replies
  • 0 likes