Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210767 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561151 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463064 Views
575 replies
39 likes
PlanPremiumCountry IsraelDeviceSamsung Galaxy 7. Wife's is Galaxy 9.Operating SystemAndroid My Question or Issue Hello, ive been using the heart button to add songs to my favorites list.Suddenly i cannot find my favorites songs in my playlists, and t...
Plan Premium Country Israel Device Samsung Galaxy 7. Wife's is Galaxy 9. Operating System Android My Question or Issue Hello, ive been using the heart button to add s...
Spotify Legend
2247 Views
3 replies
1 likes
its 2.0 because the first time I wrote this I didn't have a verified email... PlanPremiumCountryArgentina DeviceMotorola G Power 2022, Moto G6+ and my girlfriend's S21Operating SystemAndroid 11, Android 9,(idk what android her S21 is) My Question or ...
its 2.0 because the first time I wrote this I didn't have a verified email... Plan Premium Country Argentina Device Motorola G Power 2022, Moto G6+ and my girlfriend's S21 Operat...
Moderator
818 Views
3 replies
0 likes
How do I keep Spotify 'on top' of other apps on my phone? I can't find the setting in 'Settings'?
How do I keep Spotify 'on top' of other apps on my phone? I can't find the setting in 'Settings'?
Community Legend
409 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceSamsung S10+ My Question or IssueWhen I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, bluetooth to Samsung earpods and also casting to Samsung TV. Across all tes...
Plan Premium Country UK Device Samsung S10+ My Question or Issue When I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, blu...
Visitor
1344 Views
4 replies
0 likes
i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i cant play or do anything in the app device: samsung ...
i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i c...
Spotify Legend
391 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S20+Operating SystemAndroid 12 My Question or IssueSpotify is draining a huge amount of battery, i.e. >30% with around 3 hours listening time. It doesn't change depending on offline/online listening, or wifi/data, al...
Plan Premium Country UK Device Samsung S20+ Operating System Android 12 My Question or Issue Spotify is draining a huge amount of battery, i.e. >30% with around 3 hours listening ...
947 Views
0 replies
0 likes
PlanPremiumCountryItaly DeviceSamsung A10Operating SystemAndroid A105FNXXS8CVH1 My Question or IssueSince doing an update on my phone on 1 October, I have been unable to use Spotify on my phone depsite uninstalling & re-installing several times . I h...
Plan Premium Country Italy Device Samsung A10 Operating System Android A105FNXXS8CVH1 My Question or Issue Since doing an update on my phone on 1 October, I have been u...
Moderator
451 Views
1 replies
1 likes
PlanPremiumCountryFranceDevicePixel 6Operating SystemAndroid 13 IssueMy status bar is not showing but only in one mode, when the notification is on the standard notification panel of my system. Here there is couple of screenshots to understand what i...
Plan Premium Country France Device Pixel 6 Operating System Android 13 Issue My status bar is not showing but only in one mode, when the notification is on the standard notification ...
Moderator
744 Views
5 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A10Operating SystemAndroid My Question or IssueI have a family premium account. All of the sudden, I am unable to access my playlists nor can I access new music on Spotify. The notice I get is to chec...
Plan Premium Country Netherlands Device Samsung Galaxy A10 Operating System Android My Question or Issue I have a family premium account. All of the sudden, I am unable to acce...
Spotify Legend
907 Views
1 replies
0 likes
PlanPremiumCountryBELGIUMDeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issue. From one day to the next i could no longer play any music on my android phone. No downloaded playlists, no favourites, nothing. Public Playlist are all 'empty...
Plan Premium Country BELGIUM Device Xiaomi Mi A3 Operating System Android 11 My Question or Issue. From one day to the next i could no longer play any music on my android phone...
Visitor
7502 Views
4 replies
1 likes
PlanPremiumCountryGreeceDeviceMeizu M6 NoteOperating SystemFlyme 7.1, Android 7.1.2 My Question or IssueTracks I have chosen for offline music, download in extremely low speeds. In other words and for reasons I'm not aware of, Spotify refuses to use ...
Plan Premium Country Greece Device Meizu M6 Note Operating System Flyme 7.1, Android 7.1.2 My Question or Issue Tracks I have chosen for offline music, download in extremely low spee...
Visitor
2455 Views
5 replies
0 likes
PlanPremiumCountryUnited StatesDevicePixel 6 ProOperating SystemAndroid 13 My Question or Issue This was briefly fixed in a previous update but it suddenly broke again. I don't know if I am in the minority but I have "small" playlists for specific mo...
Plan Premium Country United States Device Pixel 6 Pro Operating System Android 13 My Question or Issue This was briefly fixed in a previous update but it suddenly broke again....
Moderator
1905 Views
1 replies
1 likes
I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help.
I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help.
Moderator
1212 Views
1 replies
0 likes
PlanPremiumCountryUkDevice(S21Operating SystemAndroid latest version My Question or Issue Have latest version of spotify on phone and Samsung galaxy 3 smartwatch. When start car, spotify will automatically start playing when connected to Bluetooth (w...
Plan Premium Country Uk Device (S21 Operating System Android latest version My Question or Issue Have latest version of spotify on phone and Samsung galaxy 3 sm...
Newbie
6328 Views
2 replies
1 likes
PlanPremium (Family)CountryGermany DeviceHTC One A9sOperating SystemAndroid 6.0 (Marshmallow) My Question or IssueAfter synchronising songs from a desktop device over the same WiFi network some of the local songs have randomly been greyed out. They s...
Plan Premium (Family) Country Germany Device HTC One A9s Operating System Android 6.0 (Marshmallow) My Question or Issue After synchronising songs from a desktop device over ...
Spotify Legend
7768 Views
13 replies
5 likes
PlanPremiumCountryUnited KingdomDeviceGoogle Nest Hub MaxOperating SystemCast Firmware: 1.56.276689 My Question or IssueWhen asking google to play spotify music, the hub correctly plays the song. The GUI however appears to be broken. The timeline sli...
Plan Premium Country United Kingdom Device Google Nest Hub Max Operating System Cast Firmware: 1.56.276689 My Question or Issue When asking google to play spotify music, the hub corr...
Visitor
4739 Views
17 replies
1 likes
PlanPremiumCountryFranceDevice(Xiaomi Redmi Note 11/TicWatch E3)Operating System(MIUI 13.0.12/Wear OS 2.26) My Question or IssueHello,I would like to use my watch as a "Spotify remote" on my phone. Be able to like music, adjust the sound, etc... but ...
Plan Premium Country France Device (Xiaomi Redmi Note 11/TicWatch E3) Operating System (MIUI 13.0.12/Wear OS 2.26) My Question or Issue Hello, I would like to use my watch as a "Spo...
Casual Listener
1159 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceMoto G8 PowerOperating SystemAndroid 11 My Question or IssueAs of tonight, for some reason, songs just won't play if I click on it. It appears to be random. When I try to click a song on an album, some songs will play an...
Plan Premium Country Brazil Device Moto G8 Power Operating System Android 11 My Question or Issue As of tonight, for some reason, songs just won't play if I click on it. It a...
Moderator
717 Views
3 replies
0 likes
PlanPremiumCountryItalyDevicesSamsung Galaxy Note 10+, Samsung Galaxy S7 EdgeOperating SystemAndroid 12 (One UI 4.0), Android 12 (pixel style custom rom) My Question or IssueSpotify Widgets on Android have severe inconsistencies in their animations.A...
Plan Premium Country Italy Devices Samsung Galaxy Note 10+, Samsung Galaxy S7 Edge Operating System Android 12 (One UI 4.0), Android 12 (pixel style custom rom) My Question or Issue ...
Visitor
2156 Views
2 replies
0 likes
The player in the notification area does not close after I close the app.I use a Xiaomi Redmi Note 11
The player in the notification area does not close after I close the app. I use a Xiaomi Redmi Note 11
Moderator
450 Views
1 replies
0 likes
