Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396798 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
501 Views
1 replies
0 likes
Lately the horrendous Spotify application on android plays all albums and playlists in shuffle mode by default (which should even be illegal). I never ever listen to any album on random, it doesn't make any sense. But someone on Spotify decided to ch...
Lately the horrendous Spotify application on android plays all albums and playlists in shuffle mode by default (which should even be illegal). I never ever listen to any album on random, it doesn't m...
Regular
12673 Views
67 replies
6 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 One UI 4.1 My Question or IssueHow can I reenable the shuffle play button? Previously I could just hit the button and it would reshuffle my playlist and start a new song. N...
Plan Premium Country USA Device Samsung Galaxy S22 Ultra Operating System Android 12 One UI 4.1 My Question or Issue How can I reenable the shuffle play button? Previously I co...
Moderator
656 Views
1 replies
6 likes
PlanI am a paying customer.CountrySwedenDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueThe new lyrics placed placed at the bottom of the "play" canvas or whatever it's called makes it hard to switch song. It now requires a very exa...
Plan I am a paying customer. Country Sweden Device Samsung Note 8 Operating System Android 9 My Question or Issue The new lyrics placed placed at the bottom of the "play" canvas or w...
Roadie
1369 Views
9 replies
0 likes
PlanPremiumCountryBrazilDeviceTCL S6500 40inch Operating SystemAndroid TV 9.0 The UI of the app is bugged, with the playbar appering above the name of the song. example in the attached image. This bug is already in the app for a lot of time, at least...
Plan Premium Country Brazil Device TCL S6500 40inch Operating System Android TV 9.0 The UI of the app is bugged, with the playbar appering above the name of the song. example in...
Spotify Legend
1033 Views
5 replies
0 likes
PlanPremiumCountryCzechiaDeviceXiaomi Mi 11Operating SystemAnroid 12 SKQ1.211006.001Spotify app version8.7.52.1010My Question or IssueThis problem happens to me only on mobile app. I notice it about two weeks ago. When I open ANY artist, the shuffle ...
Plan Premium Country Czechia Device Xiaomi Mi 11 Operating System Anroid 12 SKQ1.211006.001 Spotify app version 8.7.52.1010 My Question or Issue This problem happens to me only on mobile a...
Spotify Legend
1094 Views
3 replies
1 likes
PlanPremiumCountryUSA Device Samsung Galaxy Note 9Operating SystemAndroid My Question or IssueSome of my local files are appearing but not all of them. I'm not sure what to do but it's very frustrating.
Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android My Question or Issue Some of my local files are appearing but not all of them. I'm not su...
Moderator
367 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceGoogle Pixel 4a (5G)Operating SystemAndroid 13 My Question or IssueAs the title says, the Spotify media player that would show up in the notification bar under previous versions of Android is no longer showing up. I have alr...
Plan Premium Country US Device Google Pixel 4a (5G) Operating System Android 13 My Question or Issue As the title says, the Spotify media player that would show up in the notificatio...
Moderator
2844 Views
2 replies
0 likes
PlanPremiumCountryNorway DeviceVolvo XC40Operating System(Android Auto Operating System.) Hello,continuous play does not work on the Spotify app running in my car. Does anyone else have this issue? Even when google assistant is replying it will play ...
Plan Premium Country Norway Device Volvo XC40 Operating System (Android Auto Operating System.) Hello, continuous play does not work on the Spotify app running in m...
351 Views
0 replies
1 likes
Premium family account set up, invite and log in details set up no issue.Android phone Motorola e20.Search for an artist, click on the song or album and nothing happens. No play bar appears. Repeat on accessing Spotify on a browser and the songs play...
Premium family account set up, invite and log in details set up no issue. Android phone Motorola e20. Search for an artist, click on the song or album and nothing happens. No play bar appears. ...
Moderator
418 Views
1 replies
0 likes
HI I listen to some podcasts but after a while I can't start a new episode. the old ones that I've been listening, I can start again but no new episode.
HI I listen to some podcasts but after a while I can't start a new episode. the old ones that I've been listening, I can start again but no new episode.
Moderator
449 Views
1 replies
0 likes
i took free trial of premium for 3 month today and after logging in to my account .. when i changed my storage setting my device went on a rampage and i am not able to use any feature of Spotify premium.. help pleas
i took free trial of premium for 3 month today and after logging in to my account .. when i changed my storage setting my device went on a rampage and i am not able to use any feature of Spotify prem...
Moderator
344 Views
1 replies
0 likes
Plan Premium Country Germany Device Huawei P20pro Operating System Android Oreo My Question or Issue Die player Seite dreht sich nicht mehr wenn ich das Gerät zur Seite drehe, im Menü ist alles normal
Plan Premium Country Germany Device Huawei P20pro Operating System Android Oreo My Question or Issue Die player Seite dreht sich nicht mehr wenn ich...
Newbie
5410 Views
7 replies
2 likes
PlanFreeCountryIndiaDeviceSamsung galaxy A10 (early 2019)Operating SystemAndroid 11Spotify version 8.7.58.459 My Question or IssueI Can't use Spotify at all anymore. My library is completely empty and none of the playlists show tracks (even Spotify p...
Plan Free Country India Device Samsung galaxy A10 (early 2019) Operating System Android 11 Spotify version 8.7.58.459 My Question or Issue I Can't use Spotify at al...
Spotify Legend
2993 Views
1 replies
0 likes
I live in a rural area and regularly have no reception while travelling, so I have Spotify caching all liked songs, I even pre-cache before long trips, but as soon as I lose mobile reception the music stops. I don't understand the point of caching mu...
I live in a rural area and regularly have no reception while travelling, so I have Spotify caching all liked songs, I even pre-cache before long trips, but as soon as I lose mobile reception the musi...
Not applicable
749 Views
2 replies
0 likes
PlanFreeCountryPakistan Device pc Operating Systemwindows My Question or Issuethe shuffle button not working well while using windows, whenever i put my playlist on shuffle it stops working, please help me get rid of this issue, i have got a website ...
Plan Free Country Pakistan Device pc Operating System windows My Question or Issue the shuffle button not working well while using windows, whenever i put my playli...
Spotify Legend
487 Views
1 replies
0 likes
I was supposed to listen more music, then the UTP ad suddenly appears for 3 days, and WHY every ad combo was UTP and why every must be single ads, and it is impossible to play other ads and double ads, and it is impossible to watch a short video to g...
I was supposed to listen more music, then the UTP ad suddenly appears for 3 days, and WHY every ad combo was UTP and why every must be single ads, and it is impossible to play other ads and double ad...
Spotify Legend
2291 Views
8 replies
0 likes
I pay for the $10 a month premium plan, I have been using spotify for at least a couple of years. Last week I had a phone update, I don't know if that is what caused it, but it was around the same time I noticed that Spotify was not working cause I h...
I pay for the $10 a month premium plan, I have been using spotify for at least a couple of years. Last week I had a phone update, I don't know if that is what caused it, but it was around the same ti...
Spotify Legend
2814 Views
17 replies
4 likes
PlanPremiumCountryUSDeviceLg Q70Operating SystemAndroid 10 (up to date) My Question or Issue seemingly out of nowhere yesterday I went to shuffle a playlist like I always do and immediately noticed the song was glitchy, playing in second intervals. I...
Plan Premium Country US Device Lg Q70 Operating System Android 10 (up to date) My Question or Issue seemingly out of nowhere yesterday I went to shuffle a playlist like...
Casual Listener
22519 Views
28 replies
4 likes
The Spotify Android app crashes on startup. This happens on both Android 11 and Android 12. The app is freshly installed and previously worked perfectly fine on this phone before. 08-26 15:30:20.101 19809 19809 E AndroidRuntime: FATAL EXCEPTION: main...
The Spotify Android app crashes on startup. This happens on both Android 11 and Android 12. The app is freshly installed and previously worked perfectly fine on this phone before. 08-26 15:3...
Moderator
1692 Views
1 replies
0 likes
