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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6419 Views

0 replies

7 likes

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Superuser Contribution Bluetooth does not work

PlanPremiumCountryUKDeviceSamsung Galaxy A12Operating SystemAndroid My Question or IssueBluetooth. Spotify states on the app that it's playing through my Bluetooth device. Is it? NO! I've tried:-Restarting my phone-Disconnecting all other devices-Loo...

Newbie

Plan Premium Country UK Device Samsung Galaxy A12 Operating System Android   My Question or Issue Bluetooth. Spotify states on the app that it's playing through my Bluetooth device. Is...

MafeG

Spotify Legend

367 Views

1 replies

0 likes

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Superuser Contribution Make spotify stop when hear a voice note

Spotify used to stop playing when I received a voice message and play it, or set play to another app audio or video, the play again when it finish. But now it does not, just low volume or so, but it doesn't work for me. How I set to do that again? @j...

Casual Listener

  Spotify used to stop playing when I received a voice message and play it, or set play to another app audio or video, the play again when it finish. But now it does not, just low volume or so,...

jeissoncastillo

Casual Listener

810 Views

2 replies

0 likes

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Superuser Contribution Bring back Car View

"Pay full attention to the road" you say... ...but removing car view means you have to concentrate harder on the smaller interface. The logic is moronic.Ever since You advertised "Car Thing" it has been gone. What's even worse is you still have offic...

Casual Listener

"Pay full attention to the road" you say... ...but removing car view means you have to concentrate harder on the smaller interface. The logic is moronic. Ever since You advertised "Car Thing" it h...

SarekOfVulcan

Newbie

1893 Views

6 replies

7 likes

car view
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  • 7 likes

Superuser Contribution Local files for Android

Hi everyone!Exciting news for users of Spotify on Android devices: you may have noticed a new feature in your app that has been highly requested in the Community. This feature is Local files! You can now stream all audio files stored in your device u...

Spotify Star

Hi everyone! Exciting news for users of Spotify on Android devices: you may have noticed a new feature in your app that has been highly requested in the Community. This feature is Local files! You...

1126239081

Newbie

4599 Views

8 replies

5 likes

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Superuser Contribution No internet connection yet my songs download just fine

Spotify will show a no internet connection message while I'm connected to my working wifi. I can't find new playlists or search for new songs. When I re downloaded the app, I could only sign in using data, or else I'd be stuck on the logo screen. Onc...

Casual Listener

Spotify will show a no internet connection message while I'm connected to my working wifi. I can't find new playlists or search for new songs. When I re downloaded the app, I could only sign in using...

Jeremy

Spotify Legend

528 Views

1 replies

0 likes

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Superuser Contribution Please make it possible to remove widget on Android 11

Please make it an option to remove widget from screen. Even if you go to widgets and switch it off, or turn off all notifications from Spotify, it's still there. Many people have complained about this, please do something about it.

Visitor

Please make it an option to remove widget from screen. Even if you go to widgets and switch it off, or turn off all notifications from Spotify, it's still there. Many people have complained about thi...

Eni

Moderator

819 Views

4 replies

1 likes

  • 819 Views
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Superuser Contribution New music/podcast notification bell gone?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI was so impressed that there was finally a notification bell for new music/podcasts located within the app. Located just to the left of the recently played...

Newbie

Plan Premium Country Australia Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I was so impressed that there was finally a notification bell for new music/podc...

CarlosE

Spotify Legend

486 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Sort By Recently Added feature is missing.

PlanPremiumCountryEstonia DeviceRedmi Note 7Operating SystemAndroid 10 My Question or IssueSort By Recently Added feature is missing for months already and seems like you are not interested in helping your premium users. This is my second forum post....

Casual Listener

  Plan Premium Country Estonia   Device Redmi Note 7 Operating System Android 10   My Question or Issue Sort By Recently Added feature is missing for months already and see...

Mihail

Spotify Legend

1032 Views

1 replies

0 likes

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Superuser Contribution "No internet connection" error in Enhanced playlist mode

Hi,I'm using Premium plan on my LG G7 ThinQ Android 10.There is an issue with the Enhanced playlist mode. It shows "No internet connection" on the phone whileplaying songsphone is connected via WiFi and has internetlistening the played songs on a Win...

Casual Listener

Hi, I'm using Premium plan on my LG G7 ThinQ Android 10. There is an issue with the Enhanced playlist mode. It shows "No internet connection" on the phone while playing songs phone is connecte...

Aditya777

Visitor

6283 Views

23 replies

3 likes

Enhanced
no internet connection
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Music bar still old

Hi! I am on Premium Family, and I'm the only one getting the old music bar... And yes, I have checked for updates and it's on the latest version. Can someone help me get the new version? Thanks!

Newbie

Hi! I am on Premium Family, and I'm the only one getting the old music bar... And yes, I have checked for updates and it's on the latest version. Can someone help me get the new version? Thanks!

dinomight

Spotify Star

388 Views

1 replies

0 likes

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Solved!! Autoplay won't switch off on 'other devices'

 PlanPremiumCountryUKDeviceSamsung Galaxy S10 with Echo Dot and/or Sonos speakers Operating SystemAndroid My Question or IssueAutoplay is 'off' (see image). When I play an album with Listen on This Phone, music stops at the end of the album. All good...

Music Fan

  Plan Premium Country UK Device Samsung Galaxy S10 with Echo Dot and/or Sonos speakers   Operating System Android   My Question or Issue Autoplay is 'off' (see image).   ...

AdamDamon

Spotify Star

1509 Views

3 replies

1 likes

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Superuser Contribution Google Home won't play specific songs on Spotify

PlanPremiumCountryUKDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi, I have a Spotify premium account which has worked fine with my Google Home for years. But in the last week or so Google Home refuses to play specific songs. So...

Casual Listener

Plan Premium Country UK Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi, I have a Spotify premium account which has worked fine with my Google Home for year...

CarlosE

Spotify Legend

2622 Views

3 replies

0 likes

Google Home
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Solved!!Superuser Contribution Control Spotify Connect volume from outside the app

When using my iPhone X or my Samsung Galaxy S8 I can control Spotify Connect's volume for my Sonos or Echo Dot when Spotify runs in the Background or the Phone is locked. However on my Pixel 6 this is not working. The only way to control the volume i...

Casual Listener

When using my iPhone X or my Samsung Galaxy S8 I can control Spotify Connect's volume for my Sonos or Echo Dot when Spotify runs in the Background or the Phone is locked. However on my Pixel 6 this i...

Eni

Moderator

5526 Views

3 replies

0 likes

Android
Android 12
Pixel 6
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Solved!!Superuser Contribution Spotify plays different versions of the same song on different devices

PlanPremiumCountrySwedenDeviceSamsung Galaxy somethingOperating SystemSorry for my lack of technical know-how. It's Android/PC My Question or IssueTL;DR: When I listen to "Just the Two of Us" by Grover Washington, Jr. on my PC, it's the normal versio...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy something Operating System Sorry for my lack of technical know-how. It's Android/PC   My Question or Issue TL;DR: When I listen to "Ju...

Eni

Moderator

2721 Views

1 replies

0 likes

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Superuser Contribution Downloaded songs on mobile don't come with downloaded lyrics

Spotify added lyrics to songs. Which is really great!But there's one issue. Downloaded songs on mobile phones (I'm using Android) don't come with lyrics. So I can't read lyrics while I'm in offline mode.It's not really convenient. I hope this problem...

Casual Listener

Spotify added lyrics to songs. Which is really great! But there's one issue. Downloaded songs on mobile phones (I'm using Android) don't come with lyrics. So I can't read lyrics while I'm in offline...

Alex

Spotify Legend

542 Views

2 replies

3 likes

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[Android][Your Library] Bring just press play feature back

Bring back just press play feature, it would pick playlists for you and new music and just cycle through it. It was at the top of made for you for like a week and I loved it, I have a hard time mentally making simple decisions so this made my life a ...

Visitor

Bring back just press play feature, it would pick playlists for you and new music and just cycle through it. It was at the top of made for you for like a week and I loved it, I have a hard time menta...

MattSuda

Spotify Star

718 Views

1 replies

5 likes

Android
Your Library
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Impossible to shuffle an album

Plan PremiumCountry UKDevice ASUS ROG Phone IIOperating System Android 10My Question or IssueThe behavior of the play button seems to have changed, which makes it impossible to shuffle albums properly anymore. It used to be the play button would shuf...

Newbie

Plan Premium Country UK Device ASUS ROG Phone II Operating System Android 10 My Question or Issue The behavior of the play button seems to have changed, which makes it impossible to shuffle al...

MattSuda

Spotify Star

649 Views

2 replies

4 likes

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Car view??? GONE WHY!!!!!!

PlanPremiumCountrySwedenDevice(Samsung Galaxy A80)Operating System(Android 11) Car view gone, why??? You want me to drive of the road? I just want to change the song when im in the car.....

Newbie

Plan Premium Country Sweden Device (Samsung Galaxy A80) Operating System (Android 11)   Car view gone, why??? You want me to drive of the road? I just want to change the song when im in...

Covenmouse

Casual Listener

710 Views

2 replies

2 likes

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Solved!!Superuser Contribution I can't receive recent UI update yet.

PlanPremiumCountryJapanDeviceHUAWEI Mate 20 ProOperating SystemAndroid 10 / EMUI 11 My Question or IssueI already tried: log in & out, device restart, deleting cache, and reinstall. Since I really like looks of new mini player, so I want to apply the...

Casual Listener

Plan Premium Country Japan Device HUAWEI Mate 20 Pro Operating System Android 10 / EMUI 11   My Question or Issue I already tried: log in & out, device restart, deleting cache,&nbs...

Jeremy

Spotify Legend

2152 Views

5 replies

0 likes

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Superuser Contribution Can no longer add album to playlist

PlanFreeCountryUnited States of AmericaDevice(OnePlus 7 pro)Operating System(Android 11) My Question or IssueWhen I press the three dots the "add to playlist" option no longer appears, I have uninstalled and reinstalled the app and it's very annoying...

Casual Listener

Plan Free Country United States of America Device (OnePlus 7 pro) Operating System (Android 11)   My Question or Issue When I press the three dots the "add to playlist" option no longe...

Eni

Moderator

277 Views

1 replies

0 likes

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