Pague por medio de nequi (colombia) y el servicio no funciona; pague premiu

[#1]

Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun

[Jeremy]

Hi there,

Thank you for posting in the Community. Let's take a closer look into this. We hope that you don't mind us replying in English.

First we'd like you to check out this article and follow the instructions in it to make sure that you don't have multiple accounts.

Let us know how it goes so that we can continue to assist you if you need us to. We're always one post away 🙂

Take care!

[Ejamd958]

Pague un mes por nequi y no me a llegado el codigo

[MihailY]

Hey @Ejamd958,

Thanks for reaching out.

If you haven't received your code, please check your email's spam and junk folders. If you can't find it there, please reach out to the payment provider to make sure the payment went through.

Keep us posted.

Take care,