Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
While driving in my car, I play Spotify on the radio through Bluetooth. The songs/podcast skip and pause everytime I get a notification. Even if they are on silent. Please fix this. It is very very annoying.
While driving in my car, I play Spotify on the radio through Bluetooth. The songs/podcast skip and pause everytime I get a notification. Even if they are on silent. Please fix this. It is very very a...
Moderator
1400 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 8+Operating SystemAndroid 9, December 1, 2020 security patchSpotify Version 8.6.84.1240 My Question or IssueWhen my phone stops or starts wireless charging, the sound cuts out for about a half secon...
Plan Premium Country United States Device Samsung Galaxy 8+ Operating System Android 9, December 1, 2020 security patch Spotify Version 8.6.84.1240 My Question or Issue When ...
Newbie
2117 Views
5 replies
1 likes
Last week my Spotify app on Android started giving me trouble. I can unlike songs but I can't like any new songs. It seems to be working perfectly fine on the web player. I've tried clearing the cache and starting with a fresh install of Spotify to n...
Last week my Spotify app on Android started giving me trouble. I can unlike songs but I can't like any new songs. It seems to be working perfectly fine on the web player. I've tried...
Community Legend
1015 Views
6 replies
3 likes
PlanPremiumCountryItalyDeviceSamsung galaxy s9Operating SystemAndroid 10 My Question or IssueHi, even though some songs present the label 'lyrics' they don't appear in the now playing screen, instead there's an error message ("can't load the lyrics f...
Plan Premium Country Italy Device Samsung galaxy s9 Operating System Android 10 My Question or Issue Hi, even though some songs present the label 'lyrics' they don't appear i...
Moderator
1342 Views
5 replies
1 likes
PlanPremiumCountryUK DeviceSamsung J5 Operating SystemAndroid version: J530 FXXU 3BRJ2 My Question or IssueI have a BMW with iDrive 6, fully updated as is my mobile. I was able to 'see' my playloists from the Spotify app installed on the car iDrive a...
Plan Premium Country UK Device Samsung J5 Operating System Android version: J530 FXXU 3BRJ2 My Question or Issue I have a BMW with iDrive 6, fully updated as is my mo...
Casual Listener
12909 Views
4 replies
3 likes
PlanPremiumCountryNetherlandsDeviceAndroid Automotive on Polestar 2Operating SystemAndroid R My Question or Issue I really miss the ability to add a song to a playlist quickly and easily on android automotive. I have multiple playlists I listen to fr...
Plan Premium Country Netherlands Device Android Automotive on Polestar 2 Operating System Android R My Question or Issue I really miss the ability to add a song to a playlist...
304 Views
0 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
231 Views
1 replies
0 likes
Hey, so my issue is basically that my spotify home page is no longer showing the new UI, just recently played instead. I really liked the new UI and can't get it back after many updates from the play store. I've done a clean install, cleared cache an...
Hey, so my issue is basically that my spotify home page is no longer showing the new UI, just recently played instead. I really liked the new UI and can't get it back after many updates from the play...
Spotify Star
463 Views
1 replies
0 likes
PlanPremiumOperating SystemAndroid My Question or IssueA recent update now searches the lyrics of songs when I type something in the search bar, not just the titles of songs. How do I turn off this feature?For example: if I'm looking for "The Banks o...
Plan Premium Operating System Android My Question or Issue A recent update now searches the lyrics of songs when I type something in the search bar, not just the titles of song...
Newbie
1859 Views
9 replies
1 likes
PlanPremium (means I'm paying, so I'm expecting a proper solution)CountryHungaryDeviceXiaomi 9T ProOperating SystemAndroid latest My Question or IssueI have 950 saved songs, which is about 55 hours. I start them on my phone in the app, turn on shuffl...
Plan Premium (means I'm paying, so I'm expecting a proper solution) Country Hungary Device Xiaomi 9T Pro Operating System Android latest My Question or Issue I have 950 saved songs, ...
Spotify Legend
373 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceGoogle Pixel 6 ProOperating SystemAndroid 12 My Question or IssueSo I just purchased a new Google Pixel 6 Pro and I thought the connectivity issue between the default alarm clock and Spotify should have been fixed by now...
Plan Premium Country Canada Device Google Pixel 6 Pro Operating System Android 12 My Question or Issue So I just purchased a new Google Pixel 6 Pro and I thought the connectivity iss...
Moderator
889 Views
1 replies
0 likes
PlanStudent Device (Hisense E40)Operating System(Android) My Question or IssueReinstalled Spotify only to lose all my music, even my account is now on Free, though I'm registered for a student. How do I go back to my Student subscription?
Plan Student Device (Hisense E40) Operating System (Android) My Question or Issue Reinstalled Spotify only to lose all my music, even my account is now on Free, t...
Spotify Legend
305 Views
1 replies
0 likes
PlanFree/PremiumPremium DeviceGalaxy s20Operating SystemAndroid auto mostly My Question or IssueMy enhance button is gone. 100% gone. No redownload, clear cache. Nothing will being it back. Did spotify delete this.
Plan Free/Premium Premium Device Galaxy s20 Operating System Android auto mostly My Question or Issue My enhance button is gone. 100% gone. No redownload, clear cache....
Regular
1037 Views
5 replies
1 likes
PlanPremiumCountryUnited KingdomDeviceGalaxy S21 UltraOperating SystemAndroid 12 OneUI 4.1 My Question or Issue Spotify keeps pausing and stopping tracks randomly. It's becoming pretty un-usable, it started happening after a new android update. Any i...
Plan Premium Country United Kingdom Device Galaxy S21 Ultra Operating System Android 12 OneUI 4.1 My Question or Issue Spotify keeps pausing and stopping tracks randomly. It'...
Visitor
2841 Views
10 replies
9 likes
PlanPremiumCountrySwedenDeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueI accidentally tapped "enhance" on a public playlist that I don't want to be enhanced. So I tap again to remove the enhancement but next time I check the playlist i...
Plan Premium Country Sweden Device OnePlus 6 Operating System Android 10 My Question or Issue I accidentally tapped "enhance" on a public playlist that I don't want to be enhanced. S...
Moderator
5178 Views
8 replies
1 likes
PlanPremiumCountryIndiaDeviceOnePlus 3Operating SystemWindows 10 Dear Spotify, I'm unable to play your iconic podcast Dissect on both android and pc. I thought Spotify originals are accessible everywhere. Thanks
Plan Premium Country India Device OnePlus 3 Operating System Windows 10 Dear Spotify, I'm unable to play your iconic podcast Dissect on both android and pc. I thought...
Visitor
1577 Views
2 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
285 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung S21 Ultra My Question or IssueConsistently every night at around 12am the SLEEP playlist (which I have never listened to in my life) starts playing while the app isn't even open. I turn the music off but after...
Plan Premium Country Australia Device Samsung S21 Ultra My Question or Issue Consistently every night at around 12am the SLEEP playlist (which I have never listened to ...
Newbie
1780 Views
2 replies
0 likes
PlanPremiumCountryAustraliaDeviceGoogle Pixel 6Operating SystemAndroid Auto in Mazda CX8 My Question or IssueNot a big issue, but just letting Spotify know, the menu is misaligned in your Android Auto app and it has been for the last year at least. S...
Plan Premium Country Australia Device Google Pixel 6 Operating System Android Auto in Mazda CX8 My Question or Issue Not a big issue, but just letting Spotify know, the menu is misal...
Moderator
611 Views
1 replies
0 likes
Descargue canciones y cuando pongo el modo offline no se reproducen. Pero son muchas. Más de la mitad de las canciones que descargué. Cuando pongo el modo online se reproducen normal. ¿Qué pasa? ¡Ayuda!
Descargue canciones y cuando pongo el modo offline no se reproducen. Pero son muchas. Más de la mitad de las canciones que descargué. Cuando pongo el modo online se reproducen normal. ¿Qué pasa? ¡Ayu...
Visitor
2558 Views
2 replies
0 likes
