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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is trying to play notification is not going away

PlanFreeDeviceXiaomi Note 9Operating SystemAndroidMy Question or IssueHello, recently with the latest update, my Spotify went crazy and sending a notification to me about the song is trying to play. This notification is not going away. I tried clean ...

  • Newbie
  • Plan Free Device Xiaomi Note 9 Operating System Android My Question or Issue Hello, recently with the latest update, my Spotify went crazy and sending a notification to me about the song is tr...
  • MafeG
  • Spotify Legend
  • 4524 Views
  • 9 replies
  • 0 likes
  • 4524 Views
  • 9 replies
  • 0 likes

Superuser Contribution New music/podcast notification bell gone?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI was so impressed that there was finally a notification bell for new music/podcasts located within the app. Located just to the left of the recently played...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I was so impressed that there was finally a notification bell for new music/podc...
  • CarlosE
  • Moderator
  • 333 Views
  • 1 replies
  • 2 likes
  • 333 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Sort By Recently Added feature is missing.

PlanPremiumCountryEstonia DeviceRedmi Note 7Operating SystemAndroid 10 My Question or IssueSort By Recently Added feature is missing for months already and seems like you are not interested in helping your premium users. This is my second forum post....

  • Casual Listener
  •   Plan Premium Country Estonia   Device Redmi Note 7 Operating System Android 10   My Question or Issue Sort By Recently Added feature is missing for months already and see...
  • Mihail
  • Spotify Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display stops on second song in car

PlanPremium DeviceHuawei nova 3iOperating SystemAndroid 9My car is hyundai elantra 2020My Question or IssueI need help... After hearing first song display change in my car in dashboard Bluetooth connection fine but after that it stops working i can s...

  • Casual Listener
  • Plan Premium   Device Huawei nova 3i Operating System Android 9 My car is hyundai elantra 2020 My Question or Issue I need help... After hearing first song display change in my car in d...
  • Basscat
  • Casual Listener
  • 353 Views
  • 2 replies
  • 1 likes
  • 353 Views
  • 2 replies
  • 1 likes

Superuser Contribution Auto start app in car and play music

PlanPremiumCountryHungaryDeviceRockchip PX6 (SYGAV Android 9.0 for Mitsubishi Lancer/EVO)Operating SystemAndroid 9.0My Question or IssueHey everyone,So about a year ago I bought a the above Android Car Radio. I started to use Spotify on it right away...

  • Regular
  • Plan Premium Country Hungary Device Rockchip PX6 (SYGAV Android 9.0 for Mitsubishi Lancer/EVO) Operating System Android 9.0 My Question or Issue Hey everyone, So about a year ago I bought a...
  • Spyke91
  • Regular
  • 5307 Views
  • 8 replies
  • 0 likes
  • Autolaunch
    Autostart
    px6
    rockchip
    Sygav
  • 5307 Views
  • 8 replies
  • 0 likes

Solved!! Autoplay won't switch off on 'other devices'

 PlanPremiumCountryUKDeviceSamsung Galaxy S10 with Echo Dot and/or Sonos speakers Operating SystemAndroid My Question or IssueAutoplay is 'off' (see image). When I play an album with Listen on This Phone, music stops at the end of the album. All good...

Screenshot_20211123-223706_Spotify.jpg
  • Music Fan
  •   Plan Premium Country UK Device Samsung Galaxy S10 with Echo Dot and/or Sonos speakers   Operating System Android   My Question or Issue Autoplay is 'off' (see image).   ...
  • AdamDam
  • Spotify Star
  • 1207 Views
  • 3 replies
  • 1 likes
  • 1207 Views
  • 3 replies
  • 1 likes

Superuser Contribution Google Home won't play specific songs on Spotify

PlanPremiumCountryUKDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi, I have a Spotify premium account which has worked fine with my Google Home for years. But in the last week or so Google Home refuses to play specific songs. So...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi, I have a Spotify premium account which has worked fine with my Google Home for year...
  • CarlosE
  • Moderator
  • 1978 Views
  • 3 replies
  • 0 likes
  • Google Home
  • 1978 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android, clock app] alarm throws NullPointerException

PlanPremiumCountryGermanyDeviceGalaxy S4 GT-I9505Operating SystemAndroid My Question or IssueSince a few updates ago, the Spotify integration for the clock app ceased working for me. Now everytime an alarm goes off, it displays "java.lang.NullPointer...

  • Casual Listener
  • Plan Premium Country Germany Device Galaxy S4 GT-I9505 Operating System Android   My Question or Issue Since a few updates ago, the Spotify integration for the clock app ceased working...
  • MafeG
  • Spotify Legend
  • 1430 Views
  • 11 replies
  • 1 likes
  • 1430 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Spotify plays different versions of the same song on different devices

PlanPremiumCountrySwedenDeviceSamsung Galaxy somethingOperating SystemSorry for my lack of technical know-how. It's Android/PC My Question or IssueTL;DR: When I listen to "Just the Two of Us" by Grover Washington, Jr. on my PC, it's the normal versio...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy something Operating System Sorry for my lack of technical know-how. It's Android/PC   My Question or Issue TL;DR: When I listen to "Ju...
  • Eni
  • Moderator
  • 1685 Views
  • 1 replies
  • 0 likes
  • 1685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs on mobile don't come with downloaded lyrics

Spotify added lyrics to songs. Which is really great!But there's one issue. Downloaded songs on mobile phones (I'm using Android) don't come with lyrics. So I can't read lyrics while I'm in offline mode.It's not really convenient. I hope this problem...

  • Casual Listener
  • Spotify added lyrics to songs. Which is really great! But there's one issue. Downloaded songs on mobile phones (I'm using Android) don't come with lyrics. So I can't read lyrics while I'm in offline...
  • Alex
  • Spotify Legend
  • 356 Views
  • 2 replies
  • 3 likes
  • 356 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify streams at low quality

PlanPremiumCountryUkDevice(Samsung Galaxy 10, Samsung Galaxy 9, Windows 10, Ipad)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen streaming spotify (using spotify connect or voice commands) on google speakers/google ca...

  • Casual Listener
  • Plan Premium Country Uk Device (Samsung Galaxy 10, Samsung Galaxy 9, Windows 10, Ipad) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When streami...
  • Novy
  • Moderator
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists in folders won't stay custom sorted

PlanPremium CountryUSA DevicePixel 5 Operating SystemAndroid 11 My Question or IssueI can no longer keep my playlists custom-sorted in folders on the android app. Whatever sorting I do in Windows doesn't transfer over to Android as it normally does. ...

  • Music Fan
  • Plan Premium   Country USA   Device Pixel 5   Operating System Android 11   My Question or Issue I can no longer keep my playlists custom-sorted in folders on the and...
  • Kyleno1
  • Music Fan
  • 3316 Views
  • 33 replies
  • 15 likes
  • 3316 Views
  • 33 replies
  • 15 likes

Superuser Contribution [Android][Playlists] Emine topdaş

Hello,My name is Emine Topdaş. I use spotify and I like this app. I wanted to write down an error I saw. I am using an android phone. If the phone screen is off and you want to change the music, first the stop icon becomes active, then the icon showi...

  • Casual Listener
  • Hello, My name is Emine Topdaş. I use spotify and I like this app. I wanted to write down an error I saw. I am using an android phone. If the phone screen is off and you want to change the music, fi...
  • MafeG
  • Spotify Legend
  • 413 Views
  • 5 replies
  • 0 likes
  • Android
    Playlists
  • 413 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can no longer add album to playlist

PlanFreeCountryUnited States of AmericaDevice(OnePlus 7 pro)Operating System(Android 11) My Question or IssueWhen I press the three dots the "add to playlist" option no longer appears, I have uninstalled and reinstalled the app and it's very annoying...

  • Casual Listener
  • Plan Free Country United States of America Device (OnePlus 7 pro) Operating System (Android 11)   My Question or Issue When I press the three dots the "add to playlist" option no longe...
  • Eni
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Load Spotify on Digitel 4G (Mobile Data)

PlanFreeCountryVenezuelaDeviceInfinix Hot 10Operating SystemAndroid 10 My Question or Issue English: I have a problem with Spotify and my new Digitel phone line (A telecom service provider from here in Venezuela), because, when I use my Digitel mobil...

  • Regular
  • Plan Free Country Venezuela Device Infinix Hot 10 Operating System Android 10   My Question or Issue   English:   I have a problem with Spotify and my new Digitel phone li...
  • Alex
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Impossible to shuffle an album

Plan PremiumCountry UKDevice ASUS ROG Phone IIOperating System Android 10My Question or IssueThe behavior of the play button seems to have changed, which makes it impossible to shuffle albums properly anymore. It used to be the play button would shuf...

  • Newbie
  • Plan Premium Country UK Device ASUS ROG Phone II Operating System Android 10 My Question or Issue The behavior of the play button seems to have changed, which makes it impossible to shuffle al...
  • MattSuda
  • Spotify Star
  • 460 Views
  • 2 replies
  • 4 likes
  • 460 Views
  • 2 replies
  • 4 likes

[Android][Your Library] Bring just press play feature back

Bring back just press play feature, it would pick playlists for you and new music and just cycle through it. It was at the top of made for you for like a week and I loved it, I have a hard time mentally making simple decisions so this made my life a ...

  • Visitor
  • Bring back just press play feature, it would pick playlists for you and new music and just cycle through it. It was at the top of made for you for like a week and I loved it, I have a hard time menta...
  • MattSuda
  • Spotify Star
  • 534 Views
  • 1 replies
  • 5 likes
  • Android
    Your Library
  • 534 Views
  • 1 replies
  • 5 likes

Superuser Contribution A song i played an hour ago appears on the notification bar but not the current song

PlanPremiumCountryUSDeviceSamsung Galaxy S20 FE 5G Operating SystemAndroid 11 When a song plays long enough in the app but you bring down the notification bar and it shows a song you were playing an hour or so ago...anyone else have this weird issue?...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy S20 FE 5G  Operating System Android 11     When a song plays long enough in the app but you bring down the notification bar and ...
  • Alex
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Android
    Technical Issues
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing the default shuffle setting

PlanPremiumCountry DeviceComputerOperating SystemWin 10 My Question or IssueHow do I change the default shuffle setting. From other forums I can see support answering that I just need to start an album by double-clicking the first song instead of the...

  • Newbie
  • Plan Premium Country   Device Computer Operating System Win 10   My Question or Issue How do I change the default shuffle setting. From other forums I can see support answering th...
  • CarlosE
  • Moderator
  • 402 Views
  • 1 replies
  • 1 likes
  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution Connect to Heos completely broken

PlanPremium / FamiliyCountryGermany DevicesOnePlus 6T, Huawei Media Tablet Pro, Linux clientOperating SystemAndroid 11, Gentoo Linux Spotify Connect to Heos Marantz SR 5012 stopped suddenly stopped working yesterday (2021-11-17) While streaming music...

  • Newbie
  • Plan Premium / Familiy Country Germany   Devices OnePlus 6T, Huawei Media Tablet Pro, Linux client Operating System Android 11, Gentoo Linux   Spotify Connect to Heos Marantz SR 5...
  • CarlosE
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes