How to enable Lock Screen widget?

[IttikornTH]

Plan

Free

Country

Thailand

Device

vivo Y53

Operating System

Android 6.0.1

My Question or Issue

As the subject said, I cannot enable the lock screen.

[HbbbHehsb]

I think U cant Im using the spotify lite my phone is vivo y53

Go to the settings-status bar and notification and go to the messages and you will see "badge desktop icon" button meanwhile in spotify (lite) or other apps no

[Ivan · Accepted solution]

Hey there @IttikornTH, 

Thanks for searching for the answer you need here! 
 

We suggest you first try the following steps:

1. Open Settings on your mobile phone. 
2. Select Apps & notifications. 
3. Find Spotify and click it. 
4. Then click on Notifications. 

Now you should be in the Notifications management section. Here you can set your notification preferences and also activate the lock screen widget. 

Hope this helps. Keep us posted.

[Naiyahc]

I’ve tried it on my iPhone and it’s not working. Everything is up to date and it’s not working.

[OscarDC]

Hey @Naiyahc,

Thank you for reaching out to the Community and welcome.

This type of issue could be related to some damaged cache stored on your device, or the app could be outdated. First, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, it would be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be account-related or not.

Lastly, include in your next response the OS version of your device, along with the Spotify version you're currently running.

We'll be on the lookout.