[Nest Hub 2.Gen] Display stays on, when Podcast playing

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[Nest Hub 2.Gen] Display stays on, when Podcast playing

erik1900
Casual Listener

Plan

Premium

Country

Germany

Device

Google Nest Hub 2. Generation, newest version

Operating System

Android

 

My Question or Issue

To fall asleep, I listen to podcasts via Spotify on my Google NestHub. For about two months now, I've had the problem that the screen no longer dims/shuts off in the evening when a podcast is playing. The display is so bright that I can't sleep. When I play a song, the display switches to night mode as usual. The problem only occurs when I play a podcast. You can listen to many podcasts outside of Spotify, but especially with the Spotify Exclusives it is even more annoying.

Please fix the problem. It annoys me so much every night how a problem like this goes unfixed for over two months.

 

PS: I have tried everything. Reset Nest Hub, reinstall app, install spotify beta version, install spotify public version. Nothing could fix the issue. 

 

Thank you and please, please fix this 😥

6 Replies

MafeG
Moderator
Moderator

Hi @erik1900,

 

Welcome to the Community and thank you for posting.

 

To start, we'd like to make sure if you're playing the podcasts directly from the Nest Hub, or if you've tried streaming them from your phone using the Connect feature.

 

Also, please let us know if your Hub has its firmware up to date.

 

We'll be on the lookout.

MafeGModerator
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erik1900
Casual Listener

Hello, I have streamed the podcasts to the NestHub via the Connect function.

NestHub firmware is up to date and I am not using beta version.

 

Thank you

Jeremy
Moderator
Moderator

Hi there @erik1900,

 

Thank you for your reply and confirmation.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

Another useful step to try is to restart your router.

 

Keep us posted.

 

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

erik1900
Casual Listener

Hey,

i have already performed a clean reinstall. I also used a different smartphone. The problem remains the same. I think that the problem is in the NestHub functionality and not in the smartphone.

I can imagine that the NestHub thinks that the (audio) podcast is a video and leaves the screen on accordingly. That would make sense for VideoPodcasts.

I think the reason for the issue here is the lack of distinction between audio and video podcasts.

 

Thank you

Alex
Moderator
Moderator

Hey @erik1900,

 

Thanks for the reply.

 

It would be great if you can let us know the following info, so that we can report this to the right teams:

  • Nest Hub exact model and Firmware version 
  • Your phone's model, exact OS version
  • Spotify version

Cheers.

 

 

AlexModerator
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erik1900
Casual Listener

Hey,

 

  • Nest Hub exact model and Firmware version 
    • Nest Hub 2. Generation
    • Fimware: 1.56.265669
  • Your phone's model, exact OS version
    • Google Pixel 5, Android 11
  • Spotify version
    • App on Pixel 5: 8.6.74.140

 

Thank you!

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