Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryCanadaDeviceSamsung S20Operating Systemandroid 11 My Question or IssueWhen I try to browse artists from which I've downloaded their albums and switch to offline mode, it says I don't have any. Yet, I can see the albums that I downlo...
Plan Premium Country Canada Device Samsung S20 Operating System android 11 My Question or Issue When I try to browse artists from which I've downloaded their albums and switch to off...
Spotify Legend
397 Views
1 replies
1 likes
hi!my phone is xiaomi mi 11 lite. i cant use playback contol. I'm using spotify version 8.6.88.1104 on Xiaomi mi 11 lite with Android 11. Since the last few month ( I guess), the spotify icon in the notification area/bar (normally allowing playback c...
hi! my phone is xiaomi mi 11 lite. i cant use playback contol. I'm using spotify version 8.6.88.1104 on Xiaomi mi 11 lite with Android 11. Since the last few month ( I guess), the spotify icon in t...
Newbie
40670 Views
9 replies
1 likes
PlanPremiumCountryUKDevicePixel 6Operating SystemAndroid 12 My Question or IssueFor the past week or so music has been randomly pausing on my Pixel 6.- The app is not crashing, or closing, but the music just pauses.- This happens even if the screen i...
Plan Premium Country UK Device Pixel 6 Operating System Android 12 My Question or Issue For the past week or so music has been randomly pausing on my Pixel 6. - The app is n...
Visitor
17017 Views
13 replies
1 likes
Hey all, I reside in India and have just started using spotify premium on galaxy F62(android R). I am not able to find any button to search via voice. The version is latest that is available on play store. Can someone help me?
Hey all, I reside in India and have just started using spotify premium on galaxy F62(android R). I am not able to find any button to search via voice. The version is latest that...
328 Views
0 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy F62Operating SystemAndroid R My Question or IssueI have been using an earlier version of spotify for a long time and I could always touch and hold the search button to search via voice. Alternatively, there...
Plan Premium Country India Device Samsung Galaxy F62 Operating System Android R My Question or Issue I have been using an earlier version of spotify for a long time and I cou...
Spotify Legend
892 Views
1 replies
0 likes
When listening to a song, add 3 random songs to the queue and then add the song you are currently playing to the queue (4th song in the queue). Skip the song you are currently playing (that you also added to the queue as the 4th song) - when you reac...
When listening to a song, add 3 random songs to the queue and then add the song you are currently playing to the queue (4th song in the queue). Skip the song you are currently playing (that you...
Moderator
581 Views
3 replies
0 likes
PlanPremiumCountryNetherlands / SwitzerlandDeviceSamsung Galaxy S21 5G / SM-G991B/DSOperating SystemAndroid 12 / One UI 4.0 My Question or IssueIn short: Spotify app isn't usable on this device. Since approx. 1 week I'm not able to search or play son...
Plan Premium Country Netherlands / Switzerland Device Samsung Galaxy S21 5G / SM-G991B/DS Operating System Android 12 / One UI 4.0 My Question or Issue In short: Spotify app isn't us...
Casual Listener
10557 Views
37 replies
2 likes
PlanPremiumCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 12 My Question or IssueEverything was peachy just over a week ago and then BAM, I cannot see any of my 7 echos on the Spotify app. I can talk to Alexa and she will play anything as nor...
Plan Premium Country USA Device Google Pixel 5a Operating System Android 12 My Question or Issue Everything was peachy just over a week ago and then BAM, I cannot see any of my 7 ech...
Casual Listener
210046 Views
44 replies
13 likes
Huawei GT3 smart watches work with the HarmonyOS operating system, in the Android version of the application you can check them with the watch without problems. Since volume control and music switching cannot be performed on iOS operating systems, th...
Huawei GT3 smart watches work with the HarmonyOS operating system, in the Android version of the application you can check them with the watch without problems. Since volume control and music switchi...
3212 Views
0 replies
8 likes
PlanPremiumCountryGermanyDeviceSony Xperia Z3Operating SystemAndroid 6.0.1Spotify-Version:8.6.86.1231 My Question or IssueI can't use the search-function to find other artists and songs in the spotify mobile app since recently. If I open the function...
Plan Premium Country Germany Device Sony Xperia Z3 Operating System Android 6.0.1 Spotify-Version: 8.6.86.1231 My Question or Issue I can't use the search-function to find other ar...
Spotify Legend
878 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceMotorola Razr 5GOperating SystemAndroid 11 My Question or IssueAbout 2 months ago, after my phone BT connects to my Genesis GV80, Spotify no longer autoplays. After I initiate play from the phone app, playlist songs will co...
Plan Premium Country USA Device Motorola Razr 5G Operating System Android 11 My Question or Issue About 2 months ago, after my phone BT connects to my Genesis GV80, Spotify no longer...
Moderator
484 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSony Xperia XA2Operating SystemAndroid 9/Pie My Question or IssueI've noticed I am no longer able to add to or remove from my 'liked songs' playlist. For a song that isn't in the playlist, tapping the heart icon ...
Plan Premium Country United Kingdom Device Sony Xperia XA2 Operating System Android 9/Pie My Question or Issue I've noticed I am no longer able to add to or remove from my 'liked son...
Moderator
1162 Views
7 replies
0 likes
PlanPremiumCountryPolandDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1Spotify version:8.6.86.1231My Question or IssueI didn't see playlist on my library on phone (on my Windows app, this work correctly) and I could play any song. Any playli...
Plan Premium Country Poland Device Motorola Moto E4 Plus Operating System Android 7.1.1 Spotify version: 8.6.86.1231 My Question or Issue I didn't see playlist on my library on p...
Spotify Legend
2020 Views
5 replies
0 likes
It would be great if you had a button in the lyrics window to offer corrections to lyrics Fans could do the editing for you I really love the lyrics feature Just want it to be even better.
It would be great if you had a button in the lyrics window to offer corrections to lyrics Fans could do the editing for you I really love the lyrics feature Just want it to be even ...
Moderator
648 Views
2 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has mainly been happening on my Klipsch speaker with Google Assistant, but I seem to rec...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This ha...
Casual Listener
2157 Views
2 replies
0 likes
PlanPremiumCountryRussia DeviceHuawei P30 LiteOperating SystemAndroid My Question or IssueSpotify disappears from the notifications bar a short while after i pause the music. How can i keep it there? I'm used to Youtube player staying in the notifica...
Plan Premium Country Russia Device Huawei P30 Lite Operating System Android My Question or Issue Spotify disappears from the notifications bar a short while after i pause the m...
Moderator
544 Views
1 replies
0 likes
My Question or IssueHi Support/Community, my daughter has a Fire HD8 tablet and we have a Family account. This works fine! BUT when she wants to hear the music on a google nest mini or an other device, the devices do not appear in the spotify connect...
My Question or Issue Hi Support/Community, my daughter has a Fire HD8 tablet and we have a Family account. This works fine! BUT when she wants to hear the music on a google nest mini or an ...
Moderator
1574 Views
1 replies
0 likes
Whenever I pause a song or podcast I notice that the app shuts down. This happens when I pause on the lock screen or browse down from the top of the screen. Spotify just...disappears and I have to reopen the app to press play. Also whenever I get a n...
Whenever I pause a song or podcast I notice that the app shuts down. This happens when I pause on the lock screen or browse down from the top of the screen. Spotify just...disappears and I have to re...
Spotify Legend
1946 Views
3 replies
0 likes
PlanPremiumCountryIrelandDeviceGoogle Pixel 6 Pro (same issue on my secondary iphone 12)Operating SystemAndroid 12 My Question or IssueHi, I still haven't received the new now playing ( https://spotify.design/article/small-but-mighty-weve-rolled-out-...
Plan Premium Country Ireland Device Google Pixel 6 Pro (same issue on my secondary iphone 12) Operating System Android 12 My Question or Issue Hi, I still haven't received the new no...
Moderator
628 Views
3 replies
0 likes
PlanPremiumCountryBrazilDeviceRedmi Note 5Operating SystemAndroid 9 My Question or IssueThe app keeps crashing whatever I do, clean reinstalled, restarted the phone, did all I could, but the app just keeps crashing forever. I really want to solve thi...
Plan Premium Country Brazil Device Redmi Note 5 Operating System Android 9 My Question or Issue The app keeps crashing whatever I do, clean reinstalled, restarted the phone, did all ...
Moderator
387 Views
1 replies
0 likes
