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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

385843 Views

544 replies

34 likes

Account
Free
  • 385843 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7981 Views

0 replies

7 likes

  • 7981 Views
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  • 7 likes

Superuser Contribution Android App Local Files completely gone.

PlanFreeCountryUnited States DeviceMoto GOperating SystemAndroid Suddenly the app is not recognizing my over 100 local files, yet mere hours ago it had been. Before any of you assume, I've NEVER used Spotify on a computer so this is not related to sy...

Newbie

Plan Free Country United States   Device Moto G Operating System Android   Suddenly the app is not recognizing my over 100 local files, yet mere hours ago it had been. Before any ...

sjju

Casual Listener

2928 Views

14 replies

1 likes

  • 2928 Views
  • 14 replies
  • 1 likes

Cannot click on songs for the album Eagles. Looks like an undefined issue?

It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? PlanPremiumCountryGermany Device(Samsung Galaxy S20)Operating System(Android 12) My Question or IssueIt's so weired that I cannot play a song of this specifi...

Casual Listener

It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue?   Plan Premium Country Germany    Device (Samsung Galaxy S20) Operating System (A...

Amay

Spotify Star

388 Views

3 replies

0 likes

  • 388 Views
  • 3 replies
  • 0 likes

Equalizer is missing from Android

PlanPremiumCountryIndiaDeviceOnePlus 6, Samsung M30sOperating SystemAndroidSpotify Version : 8.7.62.398 (Both Devices) My Question or IssueI cannot find an equalizer option on my oneplus device as well as my samsung mobile phone even after following ...

Casual Listener

Plan Premium Country India Device OnePlus 6, Samsung M30s Operating System Android Spotify Version : 8.7.62.398 (Both Devices)   My Question or Issue I cannot find an equalizer option...

jojo1000

Casual Listener

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot use SDCARD on Android 11

PlanPremiumCountryCzechOperating SystemAndroid 11 My Question or IssueI cannot use SDCARD. App doesn't ask me for permissions when I try to transfer data to SDCARD via Storage option in App settings. If i manually grant the permissions to 'Allow acce...

Casual Listener

Plan Premium Country Czech Operating System Android 11   My Question or Issue I cannot use SDCARD.   App doesn't ask me for permissions when I try to transfer data to SDCARD via S...

OscarDC

Moderator

1873 Views

5 replies

0 likes

  • 1873 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist Enhance Issue

When shuffling while using the Playlist Enhance feature, the queue will have many songs doubled, i.e: a song will play twice in a row. This happens for what sometimes feels like half of the songs in the queue. Is there a reason this happens or a pote...

Casual Listener

When shuffling while using the Playlist Enhance feature, the queue will have many songs doubled, i.e: a song will play twice in a row. This happens for what sometimes feels like half of the songs in ...

Vasil

Moderator

1810 Views

7 replies

0 likes

  • 1810 Views
  • 7 replies
  • 0 likes

Superuser Contribution My Samsung S22 Ultra is stuck in Spotify login. I tried everything

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts filter "unplayed" not working!!

When I go to filter my podcasts so that I only see the ones that are unplayed. It shows plenty of podcasts that are played and I still have to scroll, scroll and scroll to get to what I want to listen to.PlanPremiumCountryUSA DeviceAndroid Pixel 6 pr...

Newbie

When I go to filter my podcasts so that I only see the ones that are unplayed. It shows plenty of podcasts that are played and I still have to scroll, scroll and scroll to get to what I want to liste...

Alex

Spotify Legend

1125 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Spotify Login

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Vasil

Moderator

3780 Views

3 replies

1 likes

how do I rove this
no idea what this is
One Step Login is Activated
We are using a Samsung S10
we get
whenever we try to log in to Spotify
  • 3780 Views
  • 3 replies
  • 1 likes

Superuser Contribution Podcast Playback Order

PlanPremiumCountry UKDeviceHuawei P20 ProOperating SystemAndroid 9 My Question or IssueI'm trying to playback podcasts in the order they were released. I've ordered by date which has helped, but I find that it often goes back to Episode 1, which is f...

Casual Listener

  Plan Premium Country  UK Device Huawei P20 Pro Operating System Android 9   My Question or Issue I'm trying to playback podcasts in the order they were released.   ...

Beeberry3

Visitor

5720 Views

6 replies

0 likes

podcast
Podcast Episodes
Podcasts
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Solved!!Superuser Contribution Why can't I go to artist or album from the three dots next to a song while using the googletv app?

PlanPremium (since 2009!) CountrySweden DeviceChromecast Operating SystemGoogle TV My Question or IssueWhen pressing three dots next to a song in the phone or desktop app I can go to artist or album. When I do the same on my chromecast google tv app ...

Casual Listener

Plan Premium (since 2009!)   Country Sweden   Device Chromecast   Operating System Google TV   My Question or Issue When pressing three dots next to a song in the pho...

erkdajerk

Casual Listener

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android 13 media player icon missing

PlanPremiumCountrySwedenDevicePixel 6 ProOperating SystemAndroid 13My Question or IssueAndroid 13 media player icon missing which is really annoying, check the attachments please

Casual Listener

Plan Premium Country Sweden Device Pixel 6 Pro Operating System Android 13 My Question or Issue Android 13 media player icon missing which is really annoying, check the attachments please 🙂

Elena

Moderator

1145 Views

4 replies

0 likes

  • 1145 Views
  • 4 replies
  • 0 likes

Superuser Contribution New releases feed shows Something went wrong error message

PlanPremium Operating SystemAndroid 9 My Question or IssueFor the last 1-2 months my new releases feed hasn't been working.The bell icon shows a blue dot but that's it. Every time i open it, it shows a "Something went wrong" There's a try again butto...

Casual Listener

Plan Premium   Operating System Android 9   My Question or Issue For the last 1-2 months my new releases feed hasn't been working. The bell icon shows a blue dot but that's it. Ever...

Yordan

Moderator

5617 Views

38 replies

3 likes

error message
Newrelease
Something went wrong
  • 5617 Views
  • 38 replies
  • 3 likes

Superuser Contribution Automatic reproduction at earphone insertion

Hallo I would like to disabile the automatic reproduction of music when I plug the earphone in the smartphone Jack. I have a premium subscription, android 12 and a Motorola g30.I would appreciate any help.Best regards

Casual Listener

  Hallo I would like to disabile the automatic reproduction of music when I plug the earphone in the smartphone Jack.  I have a premium subscription, android 12 and a Motorola g30. I wou...

Vasil

Moderator

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly/Release Radar both only playing in shuffle order?

PlanFreeCountry USADeviceLG Aristo 2Operating SystemAndroid 8.1 My Question or Issue I noticed recently that my discover weekly and release radar playlists, which used to play in order, are now only available as shuffle? Is this a change in the way t...

Casual Listener

Plan Free Country  USA Device LG Aristo 2 Operating System Android 8.1   My Question or Issue  I noticed recently that my discover weekly and release radar playlists, which u...

newbs513

Newbie

5932 Views

9 replies

3 likes

  • 5932 Views
  • 9 replies
  • 3 likes

Superuser Contribution Cant listen to pumped up kicks

PlanPremiumCountryUnited StatesDeviceLG TributeOperating SystemI don't really know what LG phones use. My Question or IssueWhenever i try to listen to pumped up kicks it always says song unavailable even though it works on my computer or console.

Newbie

Plan Premium Country United States Device LG Tribute Operating System I don't really know what LG phones use.   My Question or Issue Whenever i try to listen to pumped up kicks it alwa...

Vasil

Moderator

1216 Views

3 replies

0 likes

  • 1216 Views
  • 3 replies
  • 0 likes

Superuser Contribution no download button for favorite songs

Hello, Basically on the Android app, I tried going to Favorite Songs, but no download button on there? On other playlists, there is one, however I can add songs to "Favorite Songs" by clicking the + inside the song, so I want those which I click + on...

Casual Listener

Hello,   Basically on the Android app, I tried going to Favorite Songs, but no download button on there?   On other playlists, there is one, however I can add songs to "Favorite Songs" ...

Yordan

Moderator

9072 Views

6 replies

1 likes

  • 9072 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pas de connexion internet - Wifi ok

PlanPremiumCountryFranceDeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or IssueBonjour,Je viens de changer de téléphone et je n'arrive plus à me connecter à mon compte spotify depuis le réseau mobile. Cela fonctionnait avec mon anc...

Regular

Plan Premium Country France Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue Bonjour, Je viens de changer de téléphone et je n'arrive plus à me connecte...

Wilfried72

Regular

957 Views

9 replies

0 likes

  • 957 Views
  • 9 replies
  • 0 likes

Shuffle play removed again... Why?

PlanPremiumCountryGermanyDeviceHuawei P30 liteOperating SystemAndroid Why has the shuffle play button been removed completely again? I was so happy that it was back, but I guess it's back to the times of having to leave a Playlist to reshuffle it. Ho...

Casual Listener

Plan Premium Country Germany Device Huawei P30 lite Operating System Android   Why has the shuffle play button been removed completely again? I was so happy that it was back, but I gues...

dinomight

Spotify Star

1904 Views

1 replies

1 likes

  • 1904 Views
  • 1 replies
  • 1 likes

Dark mode bug - inverted colors

  PlanPremiumCountryPolandDevicePocophone F3Operating SystemAndroid 11My Question or IssueColours in the dark mode are inverted for the thumbnails, please see the examples attached.It can be seen on few of the screens.I suspect that there is a bug in...

Newbie

    Plan Premium Country Poland Device Pocophone F3 Operating System Android 11 My Question or Issue Colours in the dark mode are inverted for the thumbnails, please see the examples a...

Amay

Spotify Star

1240 Views

1 replies

0 likes

  • 1240 Views
  • 1 replies
  • 0 likes

Android Lock Screen no longer has playback controls

My lock screen has always shown the song currently playing on spotify and it would let be pause, and change the song, but for some reason I woke up and now it appears like this. Just the song title in a really small font, and pressing it doesn't do a...

Newbie

My lock screen has always shown the song currently playing on spotify and it would let be pause, and change the song, but for some reason I woke up and now it appears like this. Just the song title i...

MauriceMV

Spotify Star

855 Views

1 replies

0 likes

  • 855 Views
  • 1 replies
  • 0 likes