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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875751 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875751 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution "More" button in Spotify share not working.

PlanPremiumCountryNetherlands DeviceSamsung Galaxy s10Operating System Android 12 My Question or IssueWhen I try to share a Spotify song and press the "More" button to share to something else than WhatsApp, Ig, Facebook or snapchat, I get the followi...

  • Regular
  • Plan Premium Country Netherlands   Device Samsung Galaxy s10 Operating System  Android 12   My Question or Issue When I try to share a Spotify song and press the "More"...
  • Alex
  • Spotify Legend
  • 1165 Views
  • 7 replies
  • 0 likes
  • Android
    bug
    Looks like something went wrong
    share music
    sharing
  • 1165 Views
  • 7 replies
  • 0 likes

Superuser Contribution Download files

PlanPremiumCountryPortugalDeviceSamsung Galaxy A02)Operating System(Android 11) My Question or IssueI have several songs downloaded on my smartphone so I can listen without being connected to the network. It happens sometimes these songs are not avai...

  • Regular
  • Plan Premium Country Portugal Device Samsung Galaxy A02) Operating System (Android 11)   My Question or Issue I have several songs downloaded on my smartphone so I can listen without b...
  • Eni
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally pressed remove download on Spotify playlist

Hi, I've accidentally pressed remove download on my big 80 hour Spotify playlist. I hit download again almost immediately after, but my songs are now all greyed out. I can see Spotify is still using 4GB of storage, which is clearly due to the songs f...

  • Newbie
  • Hi, I've accidentally pressed remove download on my big 80 hour Spotify playlist. I hit download again almost immediately after, but my songs are now all greyed out. I can see Spotify is still using ...
  • Eni
  • Moderator
  • 2302 Views
  • 1 replies
  • 1 likes
  • 2302 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Connect notice constantly popup

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S10Version: 8.7.14.1332Operating SystemAndroid My Question or IssueIf im connected to my reciever (Sony STR-1080) with spotify connect the app constantly popup with the message: You listening at <> will y...

  • Newbie
  • Plan Premium Country Denmark Device Samsung Galaxy S10 Version: 8.7.14.1332 Operating System Android   My Question or Issue If im connected to my reciever (Sony STR-1080) with spotify...
  • Eni
  • Moderator
  • 2487 Views
  • 10 replies
  • 6 likes
  • 2487 Views
  • 10 replies
  • 6 likes

Superuser Contribution I can't jump to any point in a song in the lockscreen as in iphone

PlanPremiumCountryArgentinaDeviceSamsung S20 FeOperating SystemAndroid 11 My Question or IssueHello before I had an iPhone and could play and listen to any point of the song with a locked screen. Now I have a Samsung S20 Fe and it does not allow me t...

  • Casual Listener
  •  Plan Premium Country Argentina Device Samsung S20 Fe Operating System Android 11   My Question or Issue Hello before I had an iPhone and could play and listen to any point of the...
  • Ver
  • Spotify Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution cant see lyrics on android

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy Note 9Operating SystemLatest (whatever it is) My Question or IssueDespite having done a thorough uninstall and following all of the guides I am unable to see lyrics. I am able to see Genius Behind the Lyri...

  • Newbie
  • Plan Premium Country U.S.A. Device Samsung Galaxy Note 9 Operating System Latest (whatever it is)   My Question or Issue Despite having done a thorough uninstall and following all of t...
  • Alex
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Discover] A button that allows you to play randomised music in the music style u like.

It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without you have to listen to a playslist.

  • Newbie
  • It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without ...
  • Eni
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] Artist info is not displayed

PlanPremiumDeviceOneplus 8 Pro, Jeep Compass 4xe (2021)Operating SystemAndroid 11 (Oxygen OS 11.0.10.10.IN11BA), Android Auto (7.1.614574-release), Spotify (8.7.0.1147) My IssueWhen I use spotify over a wired android auto connection in my car, the ar...

  • Music Fan
  • Plan Premium Device Oneplus 8 Pro, Jeep Compass 4xe (2021) Operating System Android 11 (Oxygen OS 11.0.10.10.IN11BA), Android Auto (7.1.614574-release), Spotify (8.7.0.1147)   My Issue W...
  • Elena
  • Moderator
  • 1695 Views
  • 10 replies
  • 0 likes
  • android auto
    artist
  • 1695 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution App Suddenly Stopped Working

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemMost recent android update My Question or IssueAs of 2 days ago my app completed stopped working only on my phone. Using the web browser spotify still works on a phone chrome browser, and usi...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Most recent android update   My Question or Issue As of 2 days ago my app completed stopped working only on my pho...
  • maxfield034
  • Casual Listener
  • 1195 Views
  • 2 replies
  • 0 likes
  • 1195 Views
  • 2 replies
  • 0 likes

Unable to play or view music

PlanPremiumDeviceMotorola moto g6Operating SystemAndroid 9My Question or IssueAttempting to open an album or playlist page results in either a black screen, or shows a loading screen endlessly. I have tried the following in order to resolve this issu...

  • Casual Listener
  • Plan Premium Device Motorola moto g6 Operating System Android 9 My Question or Issue Attempting to open an album or playlist page results in either a black screen, or shows a loading screen ...
  • Amayy
  • Spotify Star
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Already played podcast episodes won't disappear from the pull down bar

PlanPremiumCountryGermanyDeviceSamsung Galaxy A22Operating SystemAndroid 11 My Question or IssueIn the pull down bar that's in my notification area there are four already finished podcast episodes that I'd really like to get rid of. some of them have...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy A22 Operating System Android 11   My Question or Issue In the pull down bar that's in my notification area there are four already fin...
  • CarlosE
  • Moderator
  • 2646 Views
  • 6 replies
  • 0 likes
  • 2646 Views
  • 6 replies
  • 0 likes

Superuser Contribution Enhance button not showing up!!

PlanPremiumCountryMy main account is a UK account and I am in Australia at the moment so the test account I made was AustralianDeviceOnePlus Nord 2 5G Operating SystemAndroid 11 My Question or IssueI don't know why my main account won't show the enha...

  • Casual Listener
  • Plan Premium Country My main account is a UK account and I am in Australia at the moment so the test account I made was Australian Device OnePlus Nord 2 5G  Operating System Android 11&nb...
  • JonahTweed
  • Casual Listener
  • 1548 Views
  • 6 replies
  • 0 likes
  • Enhance button
    frustrated
  • 1548 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Mobile] Block/Hide Artists on Spotify Playlists and Release Radar

The release of Friday's Release Radar is one of my favorite parts of the week and has been for about 5 years now. Within the last year or two, a change was made where you can no longer hide particular artists permanently from your playlist. For examp...

  • Casual Listener
  • The release of Friday's Release Radar is one of my favorite parts of the week and has been for about 5 years now.  Within the last year or two, a change was made where you can no longer hide par...
  • NordicHector
  • Regular
  • 1287 Views
  • 10 replies
  • 5 likes
  • Mobile
  • 1287 Views
  • 10 replies
  • 5 likes

Superuser Contribution Multiple Ongoing Issues with Playback (Stopping, Now Playing Bar and Lock Screen Controls Missing)

For months now I have been unable to solve the following three very annoying issues with playback. I have repeatedly tried all the “standard” fixes I found browsing the forums and searching online: full reinstall, clear cache, log out, restart, etc. ...

  • Regular
  • For months now I have been unable to solve the following three very annoying issues with playback. I have repeatedly tried all the “standard” fixes I found browsing the forums and searching online: f...
  • Yordan
  • Moderator
  • 426 Views
  • 1 replies
  • 2 likes
  • 426 Views
  • 1 replies
  • 2 likes

Play/pause not working with Rayban Smart Glasses

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6Operating SystemAndroid 12 My Question or IssueSo I just got the new Rayban smart glasses, and they have a 'touchpad' on the side to play/pause and skip tracks. This function works perfectly for You...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device Google Pixel 6 Operating System Android 12   My Question or Issue So I just got the new Rayban smart glasses, and they have a 'to...
  • Hydez17
  • Casual Listener
  • 1876 Views
  • 1 replies
  • 1 likes
  • 1876 Views
  • 1 replies
  • 1 likes

Amazon Echo freezes after 3 songs

PlanPremiumCountryUnited StatesDeviceG8X ThinQAmazon Echo Dot (3rd gen)Windows 10 PCOperating SystemAndroid 10Windows 10 My Question or IssueWithin the last week I have found that my Alexa Echo devices are only able to play 3 songs before freezing up...

  • Visitor
  • Plan Premium Country United States Device G8X ThinQ Amazon Echo Dot (3rd gen) Windows 10 PC Operating System Android 10 Windows 10   My Question or Issue Within the last week I have...
  • user-removed
  • Not applicable
  • 563 Views
  • 1 replies
  • 1 likes
  • 563 Views
  • 1 replies
  • 1 likes

Losing Volume Control with Chromecast

Well, my problem of Chromecast randomly disconnecting with Spotify stopped with latest update (to Spotify) - but I'm experiencing another isue: I frequently lose volume control on my phone. For instance, I’ll try turning the music down and notice I’m...

  • Gig Goer
  • Well, my problem of Chromecast randomly disconnecting with Spotify stopped with latest update (to Spotify) - but I'm experiencing another isue: I frequently lose volume control on my phone. &n...
  • psgpremium
  • Music Fan
  • 34817 Views
  • 68 replies
  • 39 likes
  • 34817 Views
  • 68 replies
  • 39 likes

Superuser Contribution [Android][Browse] avoid phone lock while in Spotify, like it happens in navigation apps as Waze lock

On some of my devices where I run Spotify and we enjoy to read the song lyrics it could be useful to have an option to avoid the screen lock: in android we don't find any option to do that

  • Casual Listener
  • On some of my devices where I run Spotify and we enjoy to read the song lyrics it could be useful to have an option to avoid the screen lock: in android we don't find any option to do that
  • Eni
  • Moderator
  • 338 Views
  • 3 replies
  • 1 likes
  • Android
    Browse
  • 338 Views
  • 3 replies
  • 1 likes

Solved!! STILL LACKING BASIC FEATURES FOR ANDROID. THE ANDROID DEVELOPMENT TEAM IS ACTUALLY USELESS

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Thank god for swipe to queue finally being added. Good work spotify!

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo,    Thank god for swipe to queue finally being ad...
  • ankinker
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify locking phone screen when a new song starts playing

PlanFreeCountryUnited StatesDeviceGoogle Pixel 3aOperating SystemAndroid 11 Beta My Question or IssueWhen using the Spotify mobile app, every time a new song starts playing when the Spotify app is currently being looked at, my phone screen turns off,...

  • Visitor
  • Plan Free Country United States Device Google Pixel 3a Operating System Android 11 Beta   My Question or Issue When using the Spotify mobile app, every time a new song starts playing w...
  • kevinb2
  • Visitor
  • 3805 Views
  • 14 replies
  • 4 likes
  • 3805 Views
  • 14 replies
  • 4 likes