Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1009 Views
  • 0 replies
  • 4 likes

[Android][Playlists] playlist Auto changes mid playlist, autoplay off

I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Playlist, the app automatically switches to another ran...

  • Visitor
  • I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Play...
  • Amay
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Bell 🔔 Notification no longer loads and says "Something Went Wrong, Have Another Go". Help me

PlanPremiumCountryKenyaDeviceRedmi 9C Operating SystemAndroid Oreo My Question or IssueMy bell Notification no longer loads up the latest podcasts and music I've subscribed to. It asks me to keep reloading but never brings the podcasts on. Help me ou...

  • Regular
  • Plan Premium Country Kenya Device Redmi 9C  Operating System Android Oreo   My Question or Issue My bell 🔔 Notification no longer loads up the latest podcasts and music I've...
  • Nderish
  • Regular
  • 572 Views
  • 6 replies
  • 1 likes
  • 572 Views
  • 6 replies
  • 1 likes

Superuser Contribution Local Files don't appear in Android app

I have enabled Local Files in the settings of the app, but when going into the Local Files "playlist" in My Library, nothing shows up even though I have multiple tracks stores on my phone.

  • Casual Listener
  • I have enabled Local Files in the settings of the app, but when going into the Local Files "playlist" in My Library, nothing shows up even though I have multiple tracks stores on my phone.
  • Dian
  • Spotify Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Eliminar músicas "no disponibles"

He agregado músicas a mi biblioteca que ahora por alguna razón ya no están disponibles, y cuando quiero eliminarlas no me aparece dicha opción.

  • Casual Listener
  • He agregado músicas a mi biblioteca que ahora por alguna razón ya no están disponibles, y cuando quiero eliminarlas no me aparece dicha opción.
  • Eni
  • Moderator
  • 2076 Views
  • 4 replies
  • 0 likes
  • 2076 Views
  • 4 replies
  • 0 likes

Superuser Contribution App is useless

Before anyone says anything - its not my internet, logging out and back in does nothing, restarting does nothing. The app is clearly messed up on their end. Spotify is refusing to load barely anything, and what it does load (playlists) it tells me ar...

  • Newbie
  • Before anyone says anything - its not my internet, logging out and back in does nothing, restarting does nothing. The app is clearly messed up on their end.   Spotify is refusing to load barel...
  • AndresM
  • Moderator
  • 722 Views
  • 2 replies
  • 2 likes
  • 722 Views
  • 2 replies
  • 2 likes

Superuser Contribution Android app crash

DeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issueidk how to fix this, i've already tried everything possible, from reinstalling the app to deleting cache and data. It works completely fine on my laptop and even on the web version. i j...

  • Casual Listener
  • Device Xiaomi Mi A3 Operating System Android 11   My Question or Issue idk how to fix this,  i've already tried everything possible, from reinstalling the app to deleting cache and da...
  • AlexBdl
  • Casual Listener
  • 645 Views
  • 5 replies
  • 0 likes
  • 645 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't load playlists and artists pages

PlanPremiumCountryGermanyDeviceGoogle Pixel 6 ProOperating SystemAndroid 12My Question or IssueHello everyone!For about 2 days now my Spotify Android App doesn't load any artists pages or Playlists. With the artist pages the page is just blank, and t...

  • Music Fan
  • Plan Premium Country Germany Device Google Pixel 6 Pro Operating System Android 12 My Question or Issue Hello everyone! For about 2 days now my Spotify Android App doesn't load any artists ...
  • Dian
  • Spotify Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops\crashes when switching apps

PlanPremiumCountryUSDeviceMoto g Stylus 5GOperating SystemAndroid 11 Ever since the my phone updated to Spotify 8.7.24.1111, any time I'm listening to music and switch apps - to check new emails in Gmail, for example - Spotify stops playing. I believ...

  • Gig Goer
  • Plan Premium Country US Device Moto g Stylus 5G Operating System Android 11   Ever since the my phone updated to Spotify 8.7.24.1111, any time I'm listening to music and switch apps - t...
  • Dian
  • Spotify Legend
  • 1896 Views
  • 4 replies
  • 0 likes
  • 1896 Views
  • 4 replies
  • 0 likes

Cannot see Liked Songs or any of my Playlists, nor can I play literally any songs

Operating SystemAndroid My Question or IssueI am unable to play literally any song, playlist, or podcast on my mobile device. I cannot see any of my songs in any playlist, even Spotify generated playlists. Everything is completely fine on my Desktop ...

  • Newbie
  • Operating System Android   My Question or Issue I am unable to play literally any song, playlist, or podcast on my mobile device. I cannot see any of my songs in any playlist, even Spotify g...
  • AdamDamon
  • Spotify Star
  • 597 Views
  • 1 replies
  • 2 likes
  • 597 Views
  • 1 replies
  • 2 likes

Superuser Contribution No download playlist option in wear os

PlanFreeCountryAustraliaDevice(Ticwatch Pro 3 GPS)Operating System(Wear OS 2.something) My Question or Issue

  • Visitor
  • Plan Free Country Australia Device (Ticwatch Pro 3 GPS) Operating System (Wear OS 2.something)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer - en/disable based on connected device?

PlanPremium (family)CountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 10, latest build (05-APR-2020) My Question or IssueI use Spotify throughout the day, connecting to/thru many devices - BT speakers/headphones, Echo devices, wired h...

  • Casual Listener
  • Plan Premium (family) Country United States Device Google Pixel 3XL Operating System Android 10, latest build (05-APR-2020)   My Question or Issue I use Spotify throughout the day, con...
  • Kiril
  • Moderator
  • 1815 Views
  • 2 replies
  • 0 likes
  • Equalizer
    settings
  • 1815 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Bluetooth volume

I think you should be able to control the volume from your phone while connected to another device because you have to control the volume from whatever is playing the music

  • Visitor
  • I think you should be able to control the volume from your phone while connected to another device because you have to control the volume from whatever is playing the music
  • Alex
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • Android
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Alarm should respect the PREVIOUS Shuffle setting, not leave it on.

PlanPremiumCountryUSDeviceOnePlus 8T + 5G and a Windows 10 PCOperating SystemAndroid 12/Win10My Question or IssueSame as the title says - using Google Alarm to play a single song or two shouldn't leave Spotify's default Shuffle setting to on across t...

  • Regular
  • Plan Premium Country US Device OnePlus 8T + 5G and a Windows 10 PC Operating System Android 12/Win10 My Question or Issue Same as the title says - using Google Alarm to play a single song or...
  • Dian
  • Spotify Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • Shuffle Function
  • 439 Views
  • 3 replies
  • 0 likes

Can't buy individual?

PlanPremium individualCountryDenmarkDevice(Samsung Galaxy A51)Operating System(Android) My Question or IssueWhy Can't I sign up for an individual account no more? Do I really have to pay for 2 accounts?

  • Visitor
  •   Plan Premium individual Country Denmark Device (Samsung Galaxy A51) Operating System (Android)   My Question or Issue Why Can't I sign up for an individual account no more...
  • Taylith
  • Community Legend
  • 357 Views
  • 2 replies
  • 1 likes
  • 357 Views
  • 2 replies
  • 1 likes

Superuser Contribution Adding songs from one playlist to another sends you to the top of the playlist

I just wanna add one(or more) to another playlist from one i'm already on- the playlist im tranferring from is VERY long, so getting sent to the top after grabbing a song from the bottom is very disorienting and GREATLY irritating. how can i stop thi...

  • Casual Listener
  • I just wanna add one(or more) to another playlist from one i'm already on- the playlist im tranferring from is VERY long, so getting sent to the top after grabbing a song from the bottom is very diso...
  • Yordan
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Cast as nearby device..... everywhere

A friend of mine has a very strange problem. In her connect to a device near you, there is always a Google Cast showing up. First we thought that it was a nearby device but while I was there, it didn't show up in my spotify. Also, she does not own a ...

  • Newbie
  • A friend of mine has a very strange problem. In her connect to a device near you, there is always a Google Cast showing up. First we thought that it was a nearby device but while I was there, it didn...
  • aVoc
  • Newbie
  • 3410 Views
  • 7 replies
  • 3 likes
  • 3410 Views
  • 7 replies
  • 3 likes

Superuser Contribution Spotify app crashes opening any artist page

Did clean reinstall and it is still hapening. Device: Moto E4 XT1762 Android: 7.1.1 Sotify version: 8.5.77.1043 It happens when opening artist page. Liked and downoad appearing ok. If I try to open artistpge while on offline mode it says "go online a...

Screenshot_20200930-104245.png
  • Casual Listener
  • Did clean reinstall and it is still hapening.   Device: Moto E4 XT1762 Android: 7.1.1 Sotify version: 8.5.77.1043 It happens when opening artist page. Liked and downoad appearing ok....
  • Novy
  • Moderator
  • 1589 Views
  • 9 replies
  • 1 likes
  • Android
  • 1589 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify connect still streams though my phone, not directly to the receiver

PlanPremiumCountryFranceDeviceBoth recent iOS and androidOperating SystemBoth recent iOS and android My Question or IssueHi, when using Spotify connect with Spotify connect with a compatible receiver - blusound node - the music cuts every few seconds...

  • Newbie
  • Plan Premium Country France Device Both recent iOS and android Operating System Both recent iOS and android   My Question or Issue Hi, when using Spotify connect with Spotify connect w...
  • Alex
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Random and unprompted playing of Bo Burnham

Doesn't sound like a huge problem I know, but it's a bit odd. It's only happened twice so far, once on its own and once when I was already listening to music and it cut in with Bo. First time, I woke up, asked the Echo to play expecting it to carry o...

  • Gig Goer
  • Doesn't sound like a huge problem I know, but it's a bit odd. It's only happened twice so far, once on its own and once when I was already listening to music and it cut in with Bo. First time, I woke...
  • austensauce
  • Visitor
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes