Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5130 Views

0 replies

6 likes

  • 5130 Views
  • 0 replies
  • 6 likes

Superuser Contribution Media controls never appears in notification bar.

Hello everybody I have been using my new Xiaomi Mi Note 10 Lite for a few days. I have a problem with Spotify: the notification with media controls never appears, even when playing music. I have enabled all possible notices to the app I refer to this...

Newbie

Hello everybody   I have been using my new Xiaomi Mi Note 10 Lite for a few days.   I have a problem with Spotify: the notification with media controls never appears, even when playing ...

ubv

Casual Listener

3536 Views

4 replies

0 likes

  • 3536 Views
  • 4 replies
  • 0 likes

Download option not present

There is no option present to download my playlist . I can only see enhance, globe and add songs options

Visitor

There is no option present to download my playlist . I can only see enhance, globe and add songs options 

Amay

Spotify Star

351 Views

1 replies

1 likes

  • 351 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify closes itself randomly

PlanPremium-FamilyCountryFranceDeviceXiaomi Redmi S2Operating SystemAndroid 9 MUI 10 My Question or IssueWhen I'm listening to music, Spotify randomly close when I'm not on the application, I've tried everything I guess, deleting the cache, reinstall...

Regular

Plan Premium-Family Country France Device Xiaomi Redmi S2 Operating System Android 9  MUI 10   My Question or Issue When I'm listening to music, Spotify randomly close when I'm no...

Alex

Spotify Legend

68745 Views

14 replies

2 likes

  • 68745 Views
  • 14 replies
  • 2 likes

ANR in alarm music setting of google clock app.

PlanPremiumCountryKorea/IndiaDeviceSamsung Galaxy Tab S7, Maybe all product.Operating SystemAndroid My Question or IssueANR by input no responding.Precondition:Google Clock installed(https://play.google.com/store/apps/details?id=com.google.android.de...

Visitor

Plan Premium Country Korea/India Device Samsung Galaxy Tab S7, Maybe all product. Operating System Android   My Question or Issue ANR by input no responding. Precondition: Google Clo...

463 Views

0 replies

0 likes

anr
  • 463 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problems with vivo devices

PlanPremiumCountryOmanDeviceVivo v21eOperating SystemAndroid 12 My Question or IssueThe problems regarding app crashing still continues even after the update I mean it worked for a day and then it's all the same story again (the app crashes when any ...

Visitor

Plan Premium Country Oman Device Vivo v21e Operating System Android 12   My Question or Issue The problems regarding app crashing still continues even after the update I mean it worked...

Dian

Spotify Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer is missing

Country: Sweden Device: Huawei P9Operating System: Android My Question There is no "equalizer" option under Music quality. I reinstall (after rebooting) the app bu still can't see "equalizer".

Newbie

  Country: Sweden   Device: Huawei P9 Operating System: Android    My Question   There is no "equalizer" option under Music quality. I reinstall (after reboo...

Alex

Spotify Legend

897 Views

3 replies

7 likes

  • 897 Views
  • 3 replies
  • 7 likes

Superuser Contribution Problem with changing to songs from a playlist while casting

PlanPremiumCountryUSADeviceSamsung Galaxy, chrome cast My Question or IssueWhen casting to a chromecast from the Android app I can not select a song from any Playlist to play, when I tap them nothing happens, I can open the song options or add to que...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy, chrome cast    My Question or Issue When casting to a chromecast from the Android app I can not select a song from any Playlist to pl...

Kiril

Moderator

900 Views

2 replies

0 likes

  • 900 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album lädt nicht Die drei ???

PlanPremiumCountryGermanyDeviceSamsung A7Operating SystemAndroid My Question or Issue Hallo, Sorry dass ich in deutsch schreibe. Ich habe Spotify Familien Premium und habe als einziger das Problem, dass wenn ich auf ein Album der drei ??? gehe, dass ...

Visitor

Plan Premium Country Germany Device Samsung A7 Operating System Android    My Question or Issue   Hallo,   Sorry dass ich in deutsch schreibe. Ich habe Spotify Famili...

Ninja82

Visitor

8656 Views

2 replies

10 likes

  • 8656 Views
  • 2 replies
  • 10 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid 12 Kernel My Question or IssueI have the lyrics prompt/symbol on two songs but when I click on them there are no lyrics. It doesn't show with other songs. Have tried clean reinst...

Casual Listener

Plan Premium Country Australia Device Google Pixel 4a Operating System Android 12 Kernel   My Question or Issue I have the lyrics prompt/symbol on two songs but when I click on them th...

Bwear

Casual Listener

538 Views

2 replies

0 likes

Android
Lyrics on Android
Lyrics unavailable
UI
  • 538 Views
  • 2 replies
  • 0 likes

Lentidão no Download

PlanoPremiumPaísBrasil DispositivoXiaomi Redmi Note 5 Global Sistema operacionalAndroid Pie My question or problem For a long time I've been noticing that the Downloads of the songs are very slow, type 50 songs takes about 10 minutes on my Internet o...

Newbie

Plano Premium País Brasil  Dispositivo Xiaomi Redmi Note 5 Global  Sistema operacional Android Pie   My question or problem   For a long time I've been noticing that th...

Bittencourt

Spotify Star

2360 Views

3 replies

0 likes

  • 2360 Views
  • 3 replies
  • 0 likes

Superuser Contribution 10 secs of playing song app is shutting off

App is not working properly. After 10 secs of playing song it is getting off. Tried login out. Tried clearing data. Still not working.PlanFreeCountryIndiaOperating SystemAndroid My Question or IssuesApp is not working properly. After 10 secs of playi...

Visitor

App is not working properly. After 10 secs of playing song it is getting off. Tried login out. Tried clearing data. Still not working. Plan Free Country India Operating System Android   ...

Jeremy

Spotify Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Clearing Play Queue

Hello, I've looked and looked and can't find anyway to delete/remove the Queue on my Nexus 5. The only way I've found is to FF each track which is a right pain Please help..... Ta! Stu

Newbie

Hello,   I've looked and looked and can't find anyway to delete/remove the Queue on my Nexus 5.  The only way I've found is to FF each track which is a right pain    Pleas...

Yonacab

Visitor

1123 Views

4 replies

4 likes

Android App
Nexus 5
  • 1123 Views
  • 4 replies
  • 4 likes

Solved!!Superuser Contribution Google Clock not running spotify songs

PlanPremiumCountryFrance DeviceXiaomi Mi9 Lite and Xiaomi Mi A2Operating SystemAndroid 10 My Question or IssueHello,since approx. 10 days now (~May 20th), my alarms set up in Google Clock do not play songs I configured from Spotify. Instead they play...

Casual Listener

Plan Premium Country France   Device Xiaomi Mi9 Lite and Xiaomi Mi A2 Operating System Android 10   My Question or Issue Hello, since approx. 10 days now (~May 20th), my al...

Kiril

Moderator

1366 Views

2 replies

0 likes

  • 1366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist/Album Pages not loading

PlanFamilyCountryGermanyDeviceXiaomi Mi 9Operating SystemAndroid 11My Question or IssueSometimes when opening Artist/Album pages, it doesn't load. Resetting the cache/data does wirk sometimes, but only for a short time. I only have this issue on one ...

Newbie

Plan Family Country Germany Device Xiaomi Mi 9 Operating System Android 11 My Question or Issue Sometimes when opening Artist/Album pages, it doesn't load. Resetting the cache/data does wirk...

Dian

Spotify Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Spotify current song playing bug

PlanFreeCountryUASDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueIs anyone else on android having a bug where it will show a previous song that is different to the one that is currently playing? The length section of the song is al...

Regular

  Plan Free Country UAS Device Samsung Galaxy 8 Operating System Android   My Question or Issue Is anyone else on android having a bug where it will show a previous song that is ...

Jeremy

Spotify Legend

405 Views

1 replies

0 likes

Samsung Galaxy 8
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide Songs from "Recommendations for this Playlist"

If you go into your Personal Playlist there is a Tab at the bottom called "Recommendations based on your Playlist". After using this Feature a lot all the undesired Songs that I never enjoyed are still in there and keep popping up, while Im trying to...

Newbie

If you go into your Personal Playlist there is a Tab at the bottom called "Recommendations based on your Playlist". After using this Feature a lot all the undesired Songs that I never enjoyed are sti...

Jeremy

Spotify Legend

630 Views

3 replies

2 likes

  • 630 Views
  • 3 replies
  • 2 likes

Superuser Contribution [Android][Developer] Fix Spotify being Interrupted by Notifications while playing over Bluetooth

While driving in my car, I play Spotify on the radio through Bluetooth. The songs/podcast skip and pause everytime I get a notification. Even if they are on silent. Please fix this. It is very very annoying.

Visitor

While driving in my car, I play Spotify on the radio through Bluetooth. The songs/podcast skip and pause everytime I get a notification. Even if they are on silent. Please fix this. It is very very a...

Eni

Moderator

1438 Views

3 replies

0 likes

Android
Developer
  • 1438 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug: Audio cuts out when starting or stopping wireless charging

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 8+Operating SystemAndroid 9, December 1, 2020 security patchSpotify Version 8.6.84.1240 My Question or IssueWhen my phone stops or starts wireless charging, the sound cuts out for about a half secon...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy 8+ Operating System Android 9, December 1, 2020 security patch Spotify Version  8.6.84.1240   My Question or Issue When ...

ewilson12

Newbie

2164 Views

5 replies

1 likes

  • 2164 Views
  • 5 replies
  • 1 likes

Solved!! Can't Like Songs on Android

Last week my Spotify app on Android started giving me trouble. I can unlike songs but I can't like any new songs. It seems to be working perfectly fine on the web player. I've tried clearing the cache and starting with a fresh install of Spotify to n...

Regular

Last week my Spotify app on Android started giving me trouble.  I can unlike songs but I can't like any new songs.  It seems to be working perfectly fine on the web player.  I've tried...

Taylith

Community Legend

1066 Views

6 replies

3 likes

Android
liked
  • 1066 Views
  • 6 replies
  • 3 likes

Superuser Contribution Lyrics not showing for some songs

PlanPremiumCountryItalyDeviceSamsung galaxy s9Operating SystemAndroid 10 My Question or IssueHi, even though some songs present the label 'lyrics' they don't appear in the now playing screen, instead there's an error message ("can't load the lyrics f...

Casual Listener

  Plan Premium Country Italy Device Samsung galaxy s9 Operating System Android 10   My Question or Issue Hi, even though some songs present the label 'lyrics' they don't appear i...

Eni

Moderator

1421 Views

5 replies

1 likes

  • 1421 Views
  • 5 replies
  • 1 likes