Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193555 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
534719 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
437772 Views
565 replies
37 likes
PlanPremiumCountryCHILEDeviceAndroid galaxy A20SOperating SystemAndroid My Question or Issue
Plan Premium Country CHILE Device Android galaxy A20S Operating System Android My Question or Issue
Spotify Legend
359 Views
1 replies
0 likes
Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible. Tried restarting, clearing cache, reinstalling, nothing helped.PlanPremiumCountryUKDevice Samsung Galaxy
Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible. Tried restarting, clearing cache, reinstalling, nothing h...
Moderator
945 Views
6 replies
0 likes
Hi there! The shuffle and repeat actions used to be quickly accessible on the android mobile app by tapping the track playing section. They are now hidden within the kebab menu. This is pretty frustrating, especially when on the go or in various ligh...
Hi there! The shuffle and repeat actions used to be quickly accessible on the android mobile app by tapping the track playing section. They are now hidden within the kebab menu. This is pretty frustr...
Moderator
367 Views
1 replies
0 likes
Hey guys. I have been using Spotify personally for some time now. My concern is I have a 1 year old and like playing kids music on my Google Home (which is connected to my Spotify account) while we eat in the kitchen. Will this screw with my suggesti...
Hey guys. I have been using Spotify personally for some time now. My concern is I have a 1 year old and like playing kids music on my Google Home (which is connected to my Spotify account) w...
Moderator
1075 Views
5 replies
3 likes
Hello everybody, the Spotify App for Android (version 8.5.81.991) always skips songs. It doesn't matter if I want to play a playlist or a complete album. The first 2-3 songs are played normally, after that Spotify starts to skip single (or several) s...
Hello everybody, the Spotify App for Android (version 8.5.81.991) always skips songs. It doesn't matter if I want to play a playlist or a complete album. The first 2-3 songs are pla...
Moderator
11741 Views
19 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating System Android 9 My Question or IssueOn my phone I recently discovered my Liked song list is empty. Everything was as it should be last week. Now when I view the liked song lost its completely emp...
Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 My Question or Issue On my phone I recently discovered my Liked song list is empty. Everything was...
Spotify Legend
78661 Views
11 replies
1 likes
PremiumCountryFranceDeviceRedmi Note 8 proOperating System10QP1A.190711.020 My Question or IssueSince 1 week, my spotify App does not work and keep loading undefinitly so i can not use without being connected to wifi. I tried everything recommended i...
Premium Country France Device Redmi Note 8 pro Operating System 10QP1A.190711.020 My Question or Issue Since 1 week, my spotify App does not work and keep loading undefinitly so i can...
Spotify Legend
853 Views
3 replies
0 likes
PlanFree/PremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I switch from my phone to PS4 via bluetooth, the screen goes blank an...
Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,et...
Moderator
2608 Views
3 replies
0 likes
PlanPremiumCountryPolandDevice Samsung Galaxy A30sOperating SystemAndroid 11 My Question or IssueSo, some of my playlist have pretty long names. On the app, they don't show all the way most of the times. Mostly, it's just a part of the text and the r...
Plan Premium Country Poland Device Samsung Galaxy A30s Operating System Android 11 My Question or Issue So, some of my playlist have pretty long names. On the app, they don't s...
Spotify Legend
663 Views
1 replies
0 likes
Plan: PremiumCountry: MoroccoDevice: S22 ultra and S20 ultraOperating System: Android 12 and 11Issue: Spotify was working fine until this morning. It started streaming two songs then stops, and if I skip two songs, it would stop as well. I have tried...
Plan: Premium Country: Morocco Device: S22 ultra and S20 ultra Operating System: Android 12 and 11 Issue: Spotify was working fine until this morning. It started streaming two...
Spotify Legend
560 Views
2 replies
2 likes
PlanPremiumCountry DeviceSamsung galaxy S20/S21/S22Operating SystemAndroid My Question or IssueI've had this issue for some time now on my Samsung S21 and now my S22.Each time I pause my music using the lock screen, the Spotify controls widget disapp...
Plan Premium Country Device Samsung galaxy S20/S21/S22 Operating System Android My Question or Issue I've had this issue for some time now on my Samsung S21 and now my S22. E...
Regular
3137 Views
2 replies
1 likes
PlanFamily PlanCountryPhilippinesDevice(Xiaomi 11 Lite Pro)Operating System(Android 12) My Question or Issue
Plan Family Plan Country Philippines Device (Xiaomi 11 Lite Pro) Operating System (Android 12) My Question or Issue
Spotify Legend
435 Views
1 replies
0 likes
I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade... Well, i've tried to uninstall and then install again the application on my comput...
I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade... Well, i've tried to u...
Visitor
12953 Views
97 replies
0 likes
Since 1 week when I downloaded the new version my liked songs are not visible on the app but they are visible on my computer on the web. I know that there was the same issue in July for some people, but for me it's since 1 week and I can't solve it b...
Since 1 week when I downloaded the new version my liked songs are not visible on the app but they are visible on my computer on the web. I know that there was the same issue in July for some p...
Spotify Star
810 Views
3 replies
0 likes
PlanFreeCountryCanadaDeviceGoogle Nest HubOperating SystemAndroid? My Question or IssueIs there a way to play spotify music continously on Google Nest Hub? It appears that the music stops every few hours (perhaps when a playlist is done?).
Plan Free Country Canada Device Google Nest Hub Operating System Android? My Question or Issue Is there a way to play spotify music continously on Google Nest Hub? It appears t...
Casual Listener
534 Views
2 replies
0 likes
PlanDuoCountryUnited StatesDevice(Galaxy S20 Ultra) My Question or IssueI have a morning routine in my Google alarms to wake me up with a specific spotify playlist. It will do this, but after I stop my alarm, about 10-15 seconds later spotify will be...
Plan Duo Country United States Device (Galaxy S20 Ultra) My Question or Issue I have a morning routine in my Google alarms to wake me up with a specific spotify playlist. It will do this...
Moderator
507 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueAudio keeps skipping and cutting out repeatedly while connected to bluetooth headphones. Happens randomly, often for up to 10+ minutes at a time. Playback on phon...
Plan Premium Country U.S. Device Galaxy Note 9 Operating System Android 10 My Question or Issue Audio keeps skipping and cutting out repeatedly while connected to bluetooth headphone...
Spotify Legend
781 Views
1 replies
0 likes
PlanFree/PremiumCountry: Switzerland Device(Oppo x3 find pro)Operating System(Android 12) My Question or IssueMy last ESET scan gave me this result.. (see screenshot)
Plan Free/Premium Country: Switzerland Device (Oppo x3 find pro) Operating System (Android 12) My Question or Issue My last ESET scan gave me this result.. (see screenshot)
Moderator
1170 Views
5 replies
1 likes
Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still
Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still
Visitor
7350 Views
2 replies
0 likes
Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...
Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...
Casual Listener
8805 Views
3 replies
3 likes
