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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27886 Views
  • 59 replies
  • 23 likes
  • 27886 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870424 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870424 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working when CACHE on SD card Meizu M6

DeviceMeizu M6Operating SystemFlyme OS 6.2.0.1G When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear When I transfer cache in internal memory is all right. I very need to transfer cache in SD card. Please FIX ...

  • Casual Listener
  • Device Meizu M6 Operating System Flyme OS 6.2.0.1G   When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear 😞 When I transfer cache in internal memo...
  • Saqibfraz
  • Regular
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Bring back the "Back" button in the Android Notification

Recently you've switched out the "Back/Restart" button for the "Like/Unlike" Button in the Android Notification. For me, this is not only inconvenient since I like to restart/skip around in my Songs without opening the app, but also because I can now...

  • Visitor
  • Recently you've switched out the "Back/Restart" button for the "Like/Unlike" Button in the Android Notification. For me, this is not only inconvenient since I like to restart/skip around in my Songs ...
  • Eni
  • Moderator
  • 378 Views
  • 1 replies
  • 1 likes
  • Android
    Other
  • 378 Views
  • 1 replies
  • 1 likes

Superuser Contribution It takes 30-50 sec to open an already downloaded album in subway

PlanFamily CountryUS DeviceOnePlus 7T HD1905 Operating SystemAndroid 11, Oxygen OS 11.0.1.1.HD65AA My Question or IssueEvery day twice a day the same problem drives me crazy. In the subway commute w/o having the internet it takes 30-50 sec to open an...

  • Regular
  •   Plan Family   Country US   Device OnePlus 7T HD1905   Operating System Android 11, Oxygen OS 11.0.1.1.HD65AA   My Question or Issue Every day twice a day the ...
  • CarlosE
  • Moderator
  • 1252 Views
  • 7 replies
  • 0 likes
  • Android
  • 1252 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android][Chromecast Built-in] Playback freezes on Android TV only when in foreground

Premium planUnited States Sony Bravia smart TVAndroid OS 9 (Pie?) Ever since the Chromecast Built-in app on android TV added the background audio feature for all Chromecast compatible apps (sometime earlier this year), Spotify video podcasts stopped ...

  • Casual Listener
  • Premium plan United States   Sony Bravia smart TV Android OS 9 (Pie?)   Ever since the Chromecast Built-in app on android TV added the background audio feature for all Chromecast comp...
  • CarlosE
  • Moderator
  • 450 Views
  • 1 replies
  • 0 likes
  • Android TV
    Chromecast Built-in
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app isn't showing Sonos speakers

PlanPremiumCountryNetherlands DeviceSamsung Galaxy 9, Samsung Galaxy S20+Operating SystemAndroid My Question or IssueSuddenly I don't have any Sonos speaker inside my Spotify app anymore. All devices are on same wi-fi and working well. I can use the ...

  • Casual Listener
  • Plan Premium Country Netherlands  Device Samsung Galaxy 9, Samsung Galaxy S20+ Operating System Android   My Question or Issue Suddenly I don't have any Sonos speaker inside my Sp...
  • Alex
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution New update

Hallo,When is the new update what's new with the bell icon coming to android in Belgium?thx.

  • Visitor
  • Hallo, When is the new update what's new with the bell icon coming to android in Belgium? thx.              
  • Elena
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Discover] Why on the app do new releases only show up sometimes

Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?

  • Casual Listener
  • Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?&nbs...
  • Novy
  • Moderator
  • 712 Views
  • 1 replies
  • 0 likes
  • Android
  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth Audio Hiccups

PlanPremiumCountryUSDevicePixel 3a XLOperating SystemAndroid 11 My Question or IssuePrior to the last few weeks I would only very occasionally have Spotify audio have a little hiccup while listening on my BT earbuds which is fine. Since a few weeks a...

  • Casual Listener
  • Plan Premium Country US Device Pixel 3a XL Operating System Android 11   My Question or Issue Prior to the last few weeks I would only very occasionally have Spotify audio have a littl...
  • MafeG
  • Spotify Legend
  • 1125 Views
  • 3 replies
  • 0 likes
  • 1125 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Other] First track added to queue is skipped

The way I use Spotify, I usually have a playlist I am continually listening to, and then when I want to hear something specific (usually podcast episodes) I will add it to the queue. However, when the current track finishes playing, the first track a...

  • Casual Listener
  • The way I use Spotify, I usually have a playlist I am continually listening to, and then when I want to hear something specific (usually podcast episodes) I will add it to the queue. However, when th...
  • Novy
  • Moderator
  • 736 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your app sucks. Help me fix or I will have to migrate to another service.

PlanFree/PremiumCountry DeviceSAMSUNG Galaxy S10 (and same problems with S8)Operating SystemLatest Android My Question or IssueFor some reason your app is the most**bleep** I've ever experienced, riddled with problems I do not have on Soundcloud, You...

  • Visitor
  • Plan Free/Premium Country   Device SAMSUNG Galaxy S10 (and same problems with S8) Operating System Latest Android   My Question or Issue For some reason your app is the most**blee...
  • MafeG
  • Spotify Legend
  • 4189 Views
  • 8 replies
  • 17 likes
  • 4189 Views
  • 8 replies
  • 17 likes

Solved!!Superuser Contribution Recent searches beaviour broken

PlanPremiumCountryGermanyDevicePixel 4Operating SystemAndroid (Latest) My Question or Issue I assumed this was a bug and have been waiting for a fix, but I worry actually that this may be a misfeature. On the search "view" (page, screen?) there are a...

  • Regular
  • Plan Premium Country Germany Device Pixel 4 Operating System Android (Latest)   My Question or Issue   I assumed this was a bug and have been waiting for a fix, but I worry actua...
  • Alex
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 1 likes
  • Search
  • 494 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queued tracks not playing

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I play spotify all day and I usually can queue up a whole day of podcasts and let it continue without issues. Recently the queued music wil...

  • Casual Listener
  • Plan Free/Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  I play spotify all day and I usually can queue u...
  • MafeG
  • Spotify Legend
  • 4626 Views
  • 5 replies
  • 2 likes
  • 4626 Views
  • 5 replies
  • 2 likes

Superuser Contribution Can't get shuffle button to play songs in order

PlanFreeCountryUnited KingdomDeviceXiamoi Redmi Note 9 phoneOperating SystemAndroid 11 My Question or IssueI'm using a Xiamoi Redmi Note 9 Phone on Android 11 all latest updates for everything including Spotify & I'm a free user. My Question Because ...

  • Newbie
  •   Plan Free Country United Kingdom Device Xiamoi Redmi Note 9 phone Operating System Android 11   My Question or Issue I'm using a Xiamoi Redmi Note 9 Phone on Android 11 all lat...
  • Alex
  • Spotify Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 11: wrong order playlists and playlists folders

PlanPremiumCountryUK DeviceOppo X3 ProOperating SystemAndroid 11 / Colors v11.2 My Question or IssueThe playlists and the playlists folders order on Android 11 does not work properly.The only filters that work are: Recently Added, Recently Played and...

  • Regular
  • Plan Premium Country UK   Device Oppo X3 Pro Operating System Android 11 / Colors v11.2   My Question or Issue The playlists and the playlists folders order on Android 11 does no...
  • Alex
  • Spotify Legend
  • 879 Views
  • 10 replies
  • 1 likes
  • 879 Views
  • 10 replies
  • 1 likes

Superuser Contribution Accessing queue from secondary device, now only listing the track currently in play

When I access the queue from a secondary device, it only lists the current track now. Streaming from my tablet, accessing to the queue from my phone .. its been only showing the track currently playing. ¿What happened? PlanPremiumDevice Samsung s7+ t...

  • Regular
  • When I access the queue from a secondary device, it only lists the current track now.   Streaming from my tablet, accessing to the queue from my phone .. its been only showing the track curren...
  • Eni
  • Moderator
  • 442 Views
  • 6 replies
  • 0 likes
  • 442 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Last song

It would be very nice if, for example, you could have an option to keep listening to a music till the end and automatically pause/ turn off the music after. Like you don't have to be close the phone to choose to pause it.

  • Visitor
  • It would be very nice if, for example, you could have an option to keep listening to a music till the end and automatically pause/ turn off the music after. Like you don't have to be close the phone ...
  • Novy
  • Moderator
  • 1124 Views
  • 2 replies
  • 0 likes
  • Mobile
    Playlists
  • 1124 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Local Files Won't Sync from PC

 I'm trying to sync a Local file from my PC to my phone as the song just got taken off spotify so I purchased it and downloaded it. I've gotten local files to work many times in the past but I've been through many ISPs since then and different spotif...

Screenshot 2021-08-05 232451.jpg Screenshot_2021-08-05-23-25-55.png Screenshot_20210805-232540.jpg
  • Casual Listener
  •   I'm trying to sync a Local file from my PC to my phone as the song just got taken off spotify so I purchased it and downloaded it. I've gotten local files to work many times in the past but I've b...
  • jaydicine
  • Casual Listener
  • 2791 Views
  • 4 replies
  • 0 likes
  • 2791 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android][Your Library] Local files not downloading on PC or Phone.

Hi, I'm trying to play local file songs on my Samsung but it's not working. To list all the things I've done, I've reinstalled spotify on both devices. I'm using Spotify from the microsoft store too. Both devices are connected to the same wifi.The pr...

  • Visitor
  • Hi, I'm trying to play local file songs on my Samsung but it's not working. To list all the things I've done, I've reinstalled spotify on both devices. I'm using Spotify from the microsoft store too....
  • Eni
  • Moderator
  • 503 Views
  • 1 replies
  • 0 likes
  • Android
    Your Library
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Automotive - screen dim resets view

PlanPremium CountryNorway DevicePolestar 2 Operating SystemAndroid Automotive My Question or IssueWhen in album art view and the screen dims, i.e. when entering or exiting a tunnel, the view is shifted back to playlist mode.

  • Regular
  • Plan Premium   Country Norway    Device Polestar 2   Operating System Android Automotive   My Question or Issue When in album art view and the screen dims, i.e. ...
  • CarlosE
  • Moderator
  • 1114 Views
  • 7 replies
  • 2 likes
  • 1114 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify media notification disappears after 30min

PlanPremiumCountryFranceDeviceOnePlus5Operating SystemAndroid 9.0 My Question or IssueWhen I play music from my Android device to a wireless speaker via Spotify connect, the media control notification disappears after about 30mins. It's really annoyi...

  • Gig Goer
  • Plan Premium Country France Device OnePlus5 Operating System Android 9.0   My Question or Issue When I play music from my Android device to a wireless speaker via Spotify connect, the ...
  • Xenia
  • Moderator
  • 709 Views
  • 6 replies
  • 0 likes
  • Android
    Notifications
  • 709 Views
  • 6 replies
  • 0 likes