Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5362 Views

0 replies

6 likes

  • 5362 Views
  • 0 replies
  • 6 likes

Superuser Contribution Spotify Premium for Samsung

Hello, i own Samsung A51 and i saw a 3-month premium subscription free offer, but after i applied it, i just got a regular 'individual premium'. How do i activate samsung one, what do i have to do?

Visitor

Hello, i own Samsung A51 and i saw a 3-month premium subscription free offer, but after i applied it, i just got a regular 'individual premium'. How do i activate samsung one, what do i have to do?

Novy

Moderator

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

[Android][Podcasts] Downloading a podcast should keep you where you are

At the moment (at least on Android) if you've scrolled down a list of podcast episodes and click to download one it then immediately takes you to the top of the list again. On the flip side it would be nice to have a 'back to top' button because scro...

Casual Listener

At the moment (at least on Android) if you've scrolled down a list of podcast episodes and click to download one it then immediately takes you to the top of the list again.    On the flip...

409 Views

0 replies

0 likes

Android
Podcasts
  • 409 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Hidden songs still play on Chromecast

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S10e + ChromecastOperating SystemAndroid 11My Question or IssueOn the Android app, I can 'hide songs' from other peoples' playlists. This is a really great feature, it makes listening to someone else'...

Regular

Plan Premium Country Netherlands Device Samsung Galaxy S10e + Chromecast Operating System Android 11 My Question or Issue On the Android app, I can 'hide songs' from other peoples' playlists...

CarlosE

Spotify Legend

1393 Views

4 replies

0 likes

  • 1393 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Playlists] Sort Options for songs within a playlist

Hi, There used to be an option to sort songs in playlist:AlphabeticallyNewly addedTitleAfter the recent update, this option is no longer available. The only option is to manually sort the songs which is a downgrade. I already had a chat with 2 of you...

Casual Listener

Hi,   There used to be an option to sort songs in playlist: Alphabetically Newly added Title After the recent update, this option is no longer available. The only option is to manually s...

justbrndrs

Casual Listener

697 Views

2 replies

0 likes

Android
Playlists
  • 697 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution New car mode UI sucks

This is obviously in the wrong category but I didn't see where else to post it. The new car mode UI is bad. Looks great, like a desktop UI should, but is about as far away from driver friendly as you can get. The old one was was simple, the new one h...

Regular

This is obviously in the wrong category but I didn't see where else to post it.    The new car mode UI is bad. Looks great, like a desktop UI should, but is about as far away from driver ...

marciocajahiba

Regular

1536 Views

2 replies

0 likes

Other
  • 1536 Views
  • 2 replies
  • 0 likes

Android app wont remember filters

Anyone else have a issue when selecting download filter in library? If i select downloads only it wont remember it till the next time i open the app.

Casual Listener

Anyone else have a issue when selecting download filter in library?    If i select downloads only it wont remember it till the next time i open the app.     

MattSuda

Spotify Star

798 Views

1 replies

1 likes

App & Features
  • 798 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android] Music starts playing randomly and is a different song than what the app says

Music will start and stop randomly and wont be the song that is on the cover. I try to skip the song to try and refresh or catch up hopefully the next song is right, but will be a completely different song. Ill start a new playlist and it does the sa...

Visitor

Music will start and stop randomly and wont be the song that is on the cover. I try to skip the song to try and refresh or catch up hopefully the next song is right, but will be a completely differen...

Novy

Moderator

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast queue does not work iOS

Hello everyone,Since more or less one month my podcast queue does not work. I play the first podcast and add to queue an other, but when finalize the first that was playing, the next of the queue list won't play automatic and close the player, the st...

Casual Listener

Hello everyone, Since more or less one month my podcast queue does not work. I play the first podcast and add to queue an other, but when finalize the first that was playing, the next of the queue l...

22ev7e3g5sv6juo

Casual Listener

881 Views

3 replies

1 likes

App & Features
Podcast Discussion
  • 881 Views
  • 3 replies
  • 1 likes

Superuser Contribution Reorder playlist on android

How do I reorder my playlist on android? Is it possible? Yes or no? Thanks.Sorry but lots of misinformation out there.

Regular

How do I reorder my playlist on android? Is it possible? Yes or no? Thanks. Sorry but lots of misinformation out there. 

Elena

Moderator

513 Views

1 replies

0 likes

Reorder android
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding locale fills through my phone

PlanPremiumCountryBelgiumDeviceSamsung A51Operating System Android My Question or IssueDearI want to add some locale fills from my phone to my playlist. Is this possible without using a laptop or tablet? I tried it though the app and the website but ...

Casual Listener

Plan Premium Country Belgium Device Samsung A51 Operating System  Android   My Question or Issue Dear I want to add some locale fills from my phone to my playlist.  Is this ...

Alex

Spotify Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium User Unable to Disable Shuffle

PlanPremiumCountryUKDeviceSamsung Tab 4 and Samsung S20 UltraOperating SystemAndroid My Question or IssueI cannot disable shuffle. The shuffle icon doesn't appear anywhere in the app, other than at the bottom right corner of the Play button, and ther...

Casual Listener

  Plan Premium Country UK Device Samsung Tab 4 and Samsung S20 Ultra Operating System Android   My Question or Issue I cannot disable shuffle. The shuffle icon doesn't appear any...

Jeremy

Spotify Legend

765 Views

3 replies

0 likes

  • 765 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics don't stay on the screen when changing songs

PlanPremiumCountryBrazilDeviceMotorola Moto G8Operating SystemAndroid 11 My Question or IssueCurrently, when visualizing lyrics either through the box below the play/pause button or through the dedicated full screen lyrics page and another song start...

Visitor

Plan Premium Country Brazil Device Motorola Moto G8 Operating System Android 11   My Question or Issue Currently, when visualizing lyrics either through the box below the play/pause bu...

jerocom

Newbie

9998 Views

4 replies

14 likes

  • 9998 Views
  • 4 replies
  • 14 likes

Superuser Contribution Spotify multi mode not working on Cabasse active speakers

I have a pair of Cabasse Stream 1 active speakers.While I can pair them from the Cabasse app I can not do that from the Spotify app.I thought that for a pair of similar active speakers there is a thing called Spotify multi mode. I don't have this opt...

Newbie

I have a pair of Cabasse Stream 1 active speakers. While I can pair them from the Cabasse app I can not do that from the Spotify app. I thought that for a pair of similar active speakers there is a...

Alex

Spotify Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot PAUSE Play

Plan Free/PremiumCountry USA Device Samsung Galaxy Note 8 & Active 2 WatchOperating System Android 9 & Tizen My Question or IssueThere is no PAUSE / STOP Play option once music begins playing. The PLAY arrow/icon is always present. It is the same on ...

Newbie

Plan  Free/Premium Country USA   Device  Samsung Galaxy Note 8 & Active 2 Watch Operating System  Android 9 & Tizen   My Question or Issue There is no PAU...

Alex

Spotify Legend

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back my "Back" button

On the pinned notification on Android, the Like button has replaced the Back button in every context except podcasts.I know Spotify had experimented with this change with Spotify Radio but now it does it for everything: My mixes. Albums. My own playl...

Regular

On the pinned notification on Android, the Like button has replaced the Back button in every context except podcasts. I know Spotify had experimented with this change with Spotify Radio but now ...

Alex

Spotify Legend

1001 Views

1 replies

0 likes

Track Back button
  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Bring back the "Back" button in the Android Notification

Recently you've switched out the "Back/Restart" button for the "Like/Unlike" Button in the Android Notification. For me, this is not only inconvenient since I like to restart/skip around in my Songs without opening the app, but also because I can now...

Visitor

Recently you've switched out the "Back/Restart" button for the "Like/Unlike" Button in the Android Notification. For me, this is not only inconvenient since I like to restart/skip around in my Songs ...

Eni

Moderator

493 Views

1 replies

1 likes

Android
Other
  • 493 Views
  • 1 replies
  • 1 likes

Superuser Contribution "choose music" tab in car mode not working while offline

PlanPremiumCountryEgyptDeviceSamsung Note 10 LiteOperating SystemAndroid My Question or IssueThe "choose music" tab in car mode allows me to switch between playlists and albums without looking at the phone, but the problem is that the "choose music" ...

Newbie

Plan Premium Country Egypt Device Samsung Note 10 Lite Operating System Android   My Question or Issue The "choose music" tab in car mode allows me to switch between playlists and albu...

CarlosE

Spotify Legend

933 Views

5 replies

1 likes

  • 933 Views
  • 5 replies
  • 1 likes

Superuser Contribution "Unlimited" songs for new free users, but trial

PlanFreeDeviceA smartphoneOperating SystemAndroid 11 My Question or IssueSincerely, you people should inform openly to new free users that songs on demand, unlimited number of jumps and track time selection have an end date. How do you have the insol...

Newbie

Plan Free Device A smartphone Operating System Android 11   My Question or Issue Sincerely, you people should inform openly to new free users that songs on demand, unlimited number of ju...

Alex

Spotify Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pausing randomly on android

PlanPremium FamilyCountryIndia DeviceOne Plus NordOperating SystemAndroid snapdragon My Question or IssueSpotify keeps pausing randomly. every 30 - 90 seconds. Have already tried- uninstalling and reinstalling- Clearing cache and storage - switching ...

Newbie

Plan Premium Family Country India  Device One Plus Nord Operating System Android snapdragon   My Question or Issue Spotify keeps pausing randomly. every 30 - 90 seconds. Have alre...

Ver

Spotify Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify update with car thing causes car bluetooth to crash

PlanPremiumCountryUSADeviceS9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My phone just recently updated with that car mode and stuff. When I try to pair my phone with my 2015 kia optima infinity sound system I get an error that says udevi...

Regular

Plan Premium Country USA Device S9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My phone just recently updated with that car mode and stuff. When I try to pair my pho...

MafeG

Spotify Legend

2205 Views

16 replies

0 likes

  • 2205 Views
  • 16 replies
  • 0 likes