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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 14926 Views
  • 55 replies
  • 18 likes
  • 14926 Views
  • 55 replies
  • 18 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864720 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864720 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23399 Views
  • 3 replies
  • 0 likes
  • 23399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Not Working Since Genre Update

Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been working properly. Every time I open Spotify it immed...

  • Regular
  • Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been w...
  • CarlosE
  • Moderator
  • 1090 Views
  • 14 replies
  • 0 likes
  • Android
    Crash
    genre update
    LG
    Spotify
  • 1090 Views
  • 14 replies
  • 0 likes

Superuser Contribution Playing Downloaded Content with Intermittent Connection

PlanPremiumCountryUSDeviceSamsung Galaxy My Question or IssueHello. I use Spotify to listen to downloaded podcasts and music while driving in areas with limited cell service. I download content ahead of time, but as of a 2020 update, the downloaded p...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy   My Question or Issue Hello. I use Spotify to listen to downloaded podcasts and music while driving in areas with limited cell service. I d...
  • Novy
  • Moderator
  • 649 Views
  • 9 replies
  • 0 likes
  • playback
    Playlists
    podcast
  • 649 Views
  • 9 replies
  • 0 likes

Superuser Contribution Help I can't share music on instagram stories

Help I can't share music on instagram storiesHelloI can not share my music in instagram stories when trying to share before I got the instagram stories icon now it is no longer on my cell phone is a:Samsung S10 +Version One UI 3.0Android version 11ac...

  • Newbie
  • Help I can't share music on instagram stories Hello I can not share my music in instagram stories when trying to share before I got the instagram stories icon now it is no longer on my cell phone i...
  • Novy
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify loses connection when casting

Hello, I'm having several issues that all involve connection to my device when casting #1 Song info and playing time get out of sync. Music keeps playing but song info is not up to date. See this screenshot and notice the weird playing times#2 Adjust...

  • Casual Listener
  • Hello,   I'm having several issues that all involve connection to my device when casting   #1 Song info and playing time get out of sync. Music keeps playing but song info is not up to ...
  • Novy
  • Moderator
  • 1252 Views
  • 11 replies
  • 2 likes
  • 1252 Views
  • 11 replies
  • 2 likes

Superuser Contribution Home screen is blank

PlanPremiumCountryIndiaDeviceSamsung Galaxy 9 PlusOperating SystemAndroid 9.0 My Question or IssueThe home screen of the Spotify App is completely blank except the settings icon. The other tabs - Search and Your Library are fully functional. I've alr...

  • Visitor
  • Plan Premium Country India Device Samsung Galaxy 9 Plus Operating System Android 9.0   My Question or Issue The home screen of the Spotify App is completely blank except the settings i...
  • Ivan
  • Spotify Legend
  • 613 Views
  • 7 replies
  • 4 likes
  • 613 Views
  • 7 replies
  • 4 likes

Superuser Contribution Release radar playlist not playing in order

PlanPremiumCountryUSDeviceNote 8Operating SystemAndroid version 9 My Question or IssueMy release radar playlist won't play in order when I select a song, it just shuffles. My other playlists are not like this.

  • Casual Listener
  • Plan Premium Country US Device Note 8 Operating System Android version 9   My Question or Issue My release radar playlist won't play in order when I select a song, it just shuffles. My...
  • Ver
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not continuing playback from other locations

PlanPremiumCountryUSADevicePixel 2 XL + Samsung S9Operating SystemAndroid Oreo 8.1.0 (Pixel 2 XL)Android Pie 9 (Samsung S9) My Question or IssueI have an issue where the Android Spotify app doesn't "sync" with the other instances of Spotify (Windows ...

  • Regular
  • Plan Premium Country USA Device Pixel 2 XL + Samsung S9 Operating System Android Oreo 8.1.0 (Pixel 2 XL) Android Pie 9 (Samsung S9)   My Question or Issue I have an issue where t...
  • Yoshke
  • Casual Listener
  • 1104 Views
  • 10 replies
  • 1 likes
  • Android
    continue
    playback
  • 1104 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Downloading over cellular even when it's told not to

Since I've gotten my new phone, spotify has tried to download Playlists even when I've told the app to not allow this, setting the offline mode does stop it, but that's not exactly elegant, and the other way is to turn off data entirely on the phone ...

  • Regular
  • Since I've gotten my new phone,  spotify has tried to download Playlists even when I've told the app to not allow this,  setting the offline mode does stop it,  but that's not exactly ...
  • CarlosE
  • Moderator
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Instagram Stories Sharing Problem

Hi I cant share music on my instagram stories. There are 2 options on Spotify. One of them is "Chat" and its working but "Instagram" option not. It directs me to instagram but normal story sharing page. There is nothing about spotify there. I reinsta...

  • Casual Listener
  •   Hi I cant share music on my instagram stories. There are 2 options on Spotify. One of them is "Chat" and its working but "Instagram" option not. It directs me to instagram but normal story sh...
  • CarlosE
  • Moderator
  • 525 Views
  • 6 replies
  • 3 likes
  • 525 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution no songs will play, stuck at zero

PlanPremiumCountryUSADeviceLG Stylo 5Operating SystemAndroid 9 My Question or IssueRecently did a factory reset on my phone, after not using it for quite while. On spotify, I can view my library and all my playlists no problem. I can search and find ...

  • Casual Listener
  • Plan Premium Country USA Device LG Stylo 5 Operating System Android 9   My Question or Issue Recently did a factory reset on my phone, after not using it for quite while. On spotify, I...
  • Eni
  • Moderator
  • 1002 Views
  • 5 replies
  • 0 likes
  • Android
    stuck at zero
    won't play
  • 1002 Views
  • 5 replies
  • 0 likes

Superuser Contribution No podcast episodes

PlanPremiumCountryGermanyDeviceHuawei p smart+Operating SystemAndroid 9.1 My Question or IssueThere are no new podcast episodes since March 10th. Neither in my libary nor on the podcast iself. How can I see them?

  • Regular
  • Plan Premium Country Germany Device Huawei p smart+ Operating System Android 9.1   My Question or Issue There are no new podcast episodes since March 10th. Neither in my libary nor on ...
  • Jeremy
  • Spotify
  • 521 Views
  • 13 replies
  • 0 likes
  • 521 Views
  • 13 replies
  • 0 likes

Superuser Contribution Hanging Playlist - Android Auto

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A70 Operating SystemAndroid v10Spotify Version8.6.4.971 My Question or Issue I bought a brand new (Android Auto) head unit for my car shortly before Christmas so I could switch effortlessly between...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy A70  Operating System Android v10 Spotify Version 8.6.4.971   My Question or Issue   I bought a brand new (Androi...
  • Jeremy
  • Spotify
  • 630 Views
  • 5 replies
  • 0 likes
  • android auto
  • 630 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution UI hasn't updated.

PlanPremiumCountryAustralia DeviceGoogle Pixel 4xlOperating SystemAndroid 11My Question or Issueas you can see in the first image, my premium account does not have the 2020 refresh ui, whereas in the second image, my free account i made 10 mintues ag...

Screenshot_20210214-183745.jpg Screenshot_20210214-183701.jpg
  • Casual Listener
  • Plan Premium Country Australia  Device Google Pixel 4xl Operating System Android 11 My Question or Issue as you can see in the first image, my premium account does not have the 20...
  • devildog5001
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • lyrics
    UI
    UI Issue
    UI Upgrade Sucks
    UIX
  • 481 Views
  • 2 replies
  • 0 likes

Spotify doesn't work

My Spotify doesn't work at all. I open the app and all I see is a blank grey screen. I tried uninstalling and logging out. I've had this problem since yesterday afternoon.

  • Visitor
  • My Spotify doesn't work at all. I open the app and all I see is a blank grey screen. I tried uninstalling and logging out. I've had this problem since yesterday afternoon. 
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

I can't share anything on my Instagram story

PlanPremiumCountryPolandDeviceHuawei P40 lite Operating SystemAndroid 10 My Question or IssueI can't share anything on my Instagram story. When I try to, I'm just redirected to a camera view in my Instagram story. I already tried reinstalling the app...

  • Newbie
  •   Plan Premium Country Poland Device Huawei P40 lite  Operating System Android 10   My Question or Issue I can't share anything on my Instagram story. When I try to, I'm jus...
  • Emilia_8
  • Community Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Music comes on automatically

During the night Spotify just starts playing sleep songs. There is no way to turn it off, just able to pause it.PlanPremiumCountryUsaDeviceSamsung Galaxy 20)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify just begi...

  • Visitor
  • During the night Spotify just starts playing sleep songs. There is no way to turn it off, just able to pause it. Plan Premium Country Usa Device Samsung Galaxy 20) Operating System (iOS 10, A...
  • Emilia_8
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug report: Android Download slow

We have Spotify Premium Family for years. Our Wifi connection has at least 90mbit download. Usually Android updates about 1.000 songs in different playlist every Sunday morning after switchin to online mode in 5 minutes, highest Quality. For two week...

  • Regular
  • We have Spotify Premium Family for years. Our Wifi connection has at least 90mbit download. Usually Android updates about 1.000 songs in different playlist every Sunday morning after switchin to onli...
  • Mihail
  • Spotify Legend
  • 271 Views
  • 4 replies
  • 0 likes
  • 271 Views
  • 4 replies
  • 0 likes

History - what was the track i listened on cell phone?

Dear all, firstly thanks for spotify to exists. On Saturday night I was listening to Krewella radio in my car on spotify when a super song started. But instead of thumbs up I put thumbs down and the radio station rearanged. Even when I skip on last t...

  • Newbie
  • Dear all,   firstly thanks for spotify to exists.   On Saturday night I was listening to Krewella radio in my car on spotify when a super song started. But instead of thumbs up I put th...
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution History of played

I'm looking for a SIMPLE method to view my recently played tracks.. Not the playlist they were from but just a LIST - It would also be helpful to filter the list by time / date played. Is this possible for the Andriod phone itself? Do all devices syn...

  • Newbie
  • I'm looking for a SIMPLE method to view my recently played tracks.. Not the playlist they were from but just a LIST - It would also be helpful to filter the list by time / date played. Is this possib...
  • MattSuda
  • Spotify Star
  • 16962 Views
  • 3 replies
  • 12 likes
  • 16962 Views
  • 3 replies
  • 12 likes

Looking for my play History of songs that weren't in playlist!

hiI started my playlist recently and after spotify was through with it, it played some songs that I just loved but since I was in the car I couldnt check them etc. 1 Song though was soo great that after it was done I tried to replay it but couldnt go...

  • Casual Listener
  • hi I started my playlist recently and after spotify was through with it, it played some songs that I just loved but since I was in the car I couldnt check them etc. 1 Song though was soo great that ...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes