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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

209206 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 209206 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

558221 Views

78 replies

3 likes

  • 558221 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461623 Views

575 replies

39 likes

Account
Free
  • 461623 Views
  • 575 replies
  • 39 likes

Superuser Contribution Spotify only streams two songs then stops or plays downloaded songs

Plan: PremiumCountry: MoroccoDevice: S22 ultra and S20 ultraOperating System: Android 12 and 11Issue: Spotify was working fine until this morning. It started streaming two songs then stops, and if I skip two songs, it would stop as well. I have tried...

Newbie

Plan: Premium Country: Morocco Device: S22 ultra and S20 ultra Operating System: Android 12 and 11 Issue: Spotify was working fine until this morning. It started streaming two...

Dian

Spotify Legend

608 Views

2 replies

2 likes

  • 608 Views
  • 2 replies
  • 2 likes

Solution for: Samsung galaxy - Lock Screen Widget disappears after pause

PlanPremiumCountry DeviceSamsung galaxy S20/S21/S22Operating SystemAndroid My Question or IssueI've had this issue for some time now on my Samsung S21 and now my S22.Each time I pause my music using the lock screen, the Spotify controls widget disapp...

Regular

Plan Premium Country   Device Samsung galaxy S20/S21/S22 Operating System Android   My Question or Issue I've had this issue for some time now on my Samsung S21 and now my S22. E...

Blintles

Regular

3217 Views

2 replies

1 likes

  • 3217 Views
  • 2 replies
  • 1 likes

Superuser Contribution Device Limit Reached

PlanFamily PlanCountryPhilippinesDevice(Xiaomi 11 Lite Pro)Operating System(Android 12) My Question or Issue

Visitor

Plan Family Plan Country Philippines Device (Xiaomi 11 Lite Pro) Operating System (Android 12)   My Question or Issue  

CarlosE

Spotify Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Problems with upgrading on premium

I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade... Well, i've tried to uninstall and then install again the application on my comput...

Music Fan

I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade...   Well, i've tried to u...

TheAnnity

Visitor

14804 Views

97 replies

0 likes

  • 14804 Views
  • 97 replies
  • 0 likes

Solved!! Liked Songs not visible

Since 1 week when I downloaded the new version my liked songs are not visible on the app but they are visible on my computer on the web. I know that there was the same issue in July for some people, but for me it's since 1 week and I can't solve it b...

Visitor

Since 1 week when I downloaded the new version my liked songs are not visible on the app but they are visible on my computer on the web.  I know that there was the same issue in July for some p...

Billy-J

Spotify Star

881 Views

3 replies

0 likes

  • 881 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play music continously on Google Nest Hub?

PlanFreeCountryCanadaDeviceGoogle Nest HubOperating SystemAndroid? My Question or IssueIs there a way to play spotify music continously on Google Nest Hub? It appears that the music stops every few hours (perhaps when a playlist is done?).

Casual Listener

Plan Free Country Canada Device Google Nest Hub Operating System Android?   My Question or Issue Is there a way to play spotify music continously on Google Nest Hub?  It appears t...

alaconda

Casual Listener

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify playing an artist named Web Player after my Google Alarm goes off every day.

PlanDuoCountryUnited StatesDevice(Galaxy S20 Ultra) My Question or IssueI have a morning routine in my Google alarms to wake me up with a specific spotify playlist. It will do this, but after I stop my alarm, about 10-15 seconds later spotify will be...

Newbie

Plan Duo Country United States Device (Galaxy S20 Ultra)  My Question or Issue I have a morning routine in my Google alarms to wake me up with a specific spotify playlist. It will do this...

Vasil

Moderator

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skipping and cutting out on bluetooth headphones.

PlanPremiumCountryU.S.DeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueAudio keeps skipping and cutting out repeatedly while connected to bluetooth headphones. Happens randomly, often for up to 10+ minutes at a time. Playback on phon...

Casual Listener

Plan Premium Country U.S. Device Galaxy Note 9 Operating System Android 10   My Question or Issue Audio keeps skipping and cutting out repeatedly while connected to bluetooth headphone...

Jeremy

Spotify Legend

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Malware detection

PlanFree/PremiumCountry: Switzerland Device(Oppo x3 find pro)Operating System(Android 12) My Question or IssueMy last ESET scan gave me this result.. (see screenshot)

Casual Listener

Plan Free/Premium Country: Switzerland   Device (Oppo x3 find pro) Operating System (Android 12)   My Question or Issue My last ESET scan gave me this result.. (see screenshot)

Eni

Moderator

1270 Views

5 replies

1 likes

  • 1270 Views
  • 5 replies
  • 1 likes

Superuser Contribution Keep getting this error check your internet connection and try again

Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still

Visitor

Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still

srgabss

Visitor

7839 Views

2 replies

0 likes

  • 7839 Views
  • 2 replies
  • 0 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

Casual Listener

Hey,    Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...

BlackRose2335

Casual Listener

9729 Views

3 replies

3 likes

Android
malware
Troubleshooting
Update
  • 9729 Views
  • 3 replies
  • 3 likes

Superuser Contribution Have Premium But Can't Select Songs

PlanPremiumCountryUnited States DeviceTCL 20SEOperating SystemAndroid 11 My Question or IssueI have premium and although I can play songs that I've directly searched for, I can't select songs within a playlist, especially a song radio station. I've c...

Visitor

Plan Premium Country United States  Device TCL 20SE Operating System Android 11   My Question or Issue I have premium and although I can play songs that I've directly searched for...

Jeremy

Spotify Legend

933 Views

1 replies

0 likes

  • 933 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong" everywhere — reinstalling does not fix

PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueEver since a few days ago, the app has been rendered completely unusable. I get a "something went wrong" error whenever I click on a playlist, podcast or a...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Ever since a few days ago, the app has been rendered completely unusable. I get...

Eni

Moderator

1050 Views

3 replies

0 likes

broken
load
Something went wrong
  • 1050 Views
  • 3 replies
  • 0 likes

Superuser Contribution how to listen to songs from several playlists?

PlanPremium Device(Samsung tablet)Operating System(Android.) My Question or Issue Hi,Could you please tell me: 1) how to listen to all songs that have been downloaded to the device ?(it's very frustrating - tracks from playlists are not included in t...

Newbie

Plan Premium   Device (Samsung tablet) Operating System (Android.)   My Question or Issue   Hi, Could you please tell me:   1) how to listen to all songs that have be...

CarlosE

Spotify Legend

10930 Views

11 replies

2 likes

playing
Playlists
shuffle
  • 10930 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution "Good morning" tab gone

PlanPremiumCountryIndonesia DeviceRedmi note 10Operating SystemAndroid 12 My Question or IssueEver since last month the "good morning" tab section just gone for some reason and it's annoying because i actually like that feature.

Casual Listener

Plan Premium Country Indonesia  Device Redmi note 10 Operating System Android 12   My Question or Issue Ever since last month the "good morning" tab section just gone for some rea...

Novy

Moderator

1846 Views

3 replies

0 likes

  • 1846 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify notifications won't leave/close/quit

PlanPremiumCountryEstoniaDeviceMi Poco X3 ProOperating SystemAndroid 11, MIUI 12.5.1 My Question or IssueAs seen on video. Everything is set for spotify to not leave anything on notifications bar, yet it is there and won't let me to get rid of it.

Casual Listener

Plan Premium Country Estonia Device Mi Poco X3 Pro Operating System Android 11, MIUI 12.5.1   My Question or Issue As seen on video. Everything is set for spotify to not leave anything...

JahPunK

Regular

27780 Views

15 replies

2 likes

  • 27780 Views
  • 15 replies
  • 2 likes

Superuser Contribution My Spotify Won't Open

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S21 Plus 5G)Operating System(Android 12 ) My Question or IssueMy Spotify won't open, the Spotify logo just appears on the screen, I've cleared the data and the cache, restarted my phone several t...

Newbie

Plan Premium   Country United Kingdom   Device Samsung Galaxy S21 Plus 5G) Operating System (Android 12 )   My Question or Issue My Spotify won't open, the Spotify logo jus...

Skulltrash

Newbie

970 Views

4 replies

2 likes

  • 970 Views
  • 4 replies
  • 2 likes

Superuser Contribution Google home playing on someone's devices

Hi, I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it before selling it. Now, from time to time, completely random, when I...

Newbie

Hi,    I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it b...

Dian

Spotify Legend

963 Views

1 replies

0 likes

assistant
google
GoogleHome
Home
  • 963 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account options Not available when using external speaker

PlanPremiumCountryNL DeviceAndroidOperating System12Using HK One speakers Hi everyone,I am a newby but a question about a premium account (Adroid 12 / HK one speaker).When I choose Select a device (to stream the music to) I choose my HK one speaker. ...

Casual Listener

Plan Premium Country NL   Device Android Operating System 12 Using HK One speakers   Hi everyone, I am a newby but a question about a premium account (Adroid 12 / HK one speaker...

Yordan

Moderator

881 Views

3 replies

0 likes

HK one
Not Available
  • 881 Views
  • 3 replies
  • 0 likes