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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5327 Views

0 replies

6 likes

  • 5327 Views
  • 0 replies
  • 6 likes

Superuser Contribution [Android] Can't see lyrics on my Android app, while I'm able on the Mac app

Plan: PremiumCountry: ArgentinaDevice: Samsung Galaxy 9Operating System: Android 10Android Spotify version: 8.6.48.796 Error:I cannot see Lyrics on my phone while I'm able to see it on the Desktop app installed on my Mac, so I assume it's an issue re...

Visitor

Plan: Premium Country: Argentina Device: Samsung Galaxy 9 Operating System: Android 10 Android Spotify version: 8.6.48.796   Error: I cannot see Lyrics on my...

aakarshz

Visitor

598 Views

3 replies

2 likes

  • 598 Views
  • 3 replies
  • 2 likes

Superuser Contribution Media controls never appears in notification bar.

Hello everybody I have been using my new Xiaomi Mi Note 10 Lite for a few days. I have a problem with Spotify: the notification with media controls never appears, even when playing music. I have enabled all possible notices to the app I refer to this...

Newbie

Hello everybody   I have been using my new Xiaomi Mi Note 10 Lite for a few days.   I have a problem with Spotify: the notification with media controls never appears, even when playing ...

ubv

Casual Listener

3537 Views

4 replies

0 likes

  • 3537 Views
  • 4 replies
  • 0 likes

Superuser Contribution -1 Followers Text Bug

DevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueSmall text bug. Resulting in "-1 followers" Go to an artist profile for whom you follow and have liked songs. Unfollow the profile. Go to liked songs and swipe up. Under the artist and fo...

Visitor

Device Pixel 3 XL Operating System Android 10   My Question or Issue Small text bug. Resulting in "-1 followers"   Go to an artist profile for whom you follow and have liked songs. ...

Jeremy

Spotify Legend

493 Views

1 replies

0 likes

-1
Android 10
bug
text
  • 493 Views
  • 1 replies
  • 0 likes

[Android][Other] How can I fix the App stopping part way through songs?

About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with other apps.

Newbie

About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with ot...

Amay

Spotify Star

620 Views

1 replies

0 likes

Android
Other
  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Your Library] Local files not downloading on PC or Phone.

Hi, I'm trying to play local file songs on my Samsung but it's not working. To list all the things I've done, I've reinstalled spotify on both devices. I'm using Spotify from the microsoft store too. Both devices are connected to the same wifi.The pr...

Visitor

Hi, I'm trying to play local file songs on my Samsung but it's not working. To list all the things I've done, I've reinstalled spotify on both devices. I'm using Spotify from the microsoft store too....

Eni

Moderator

626 Views

1 replies

0 likes

Android
Your Library
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage Location

PlanFreeCountryUSADevice Galaxy 9Operating System(Android Oreo My Question or IssueStorage location reverts to internal every time th e device restarts.

Music Fan

Plan Free Country USA Device  Galaxy 9 Operating System (Android Oreo   My Question or Issue Storage location reverts to internal every time th e device restarts. 

Alex

Spotify Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loud Volume with Spotify app on Chromecast with Google TV

PlanPremiumCountryUSADeviceChromecast with Google TVOperating SystemUnsure but device shows up to date My Question or IssueI just connected a new Google Chromecast with Google TV to my audio/video system. All apps across the system have consistent vo...

Casual Listener

Plan Premium Country USA Device Chromecast with Google TV Operating System Unsure but device shows up to date   My Question or Issue I just connected a new Google Chromecast with Googl...

Alex

Spotify Legend

1735 Views

2 replies

1 likes

  • 1735 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution app glitches / music stops

PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 My Question or IssueHi, premium member for several years with no previous issues. So, when I play a song it will go for a random amount of time, sometimes 20 seconds sometimes a couple minu...

Casual Listener

Plan Premium Country USA Device Pixel 5 Operating System Android 11   My Question or Issue Hi, premium member for several years with no previous issues.  So, when I play a song&nb...

Ver

Spotify Legend

801 Views

3 replies

0 likes

  • 801 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working when CACHE on SD card Meizu M6

DeviceMeizu M6Operating SystemFlyme OS 6.2.0.1G When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear When I transfer cache in internal memory is all right. I very need to transfer cache in SD card. Please FIX ...

Casual Listener

Device Meizu M6 Operating System Flyme OS 6.2.0.1G   When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear 😞 When I transfer cache in internal memo...

Saqibfraz

Regular

528 Views

2 replies

0 likes

  • 528 Views
  • 2 replies
  • 0 likes

Download song deleted

PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueWhen I restart the device, all my downloaded song are deleted and I have to download them again.

Newbie

  Plan Premium Country Czech Republic Device Samsung Galaxy S10e Operating System Android 11   My Question or Issue When I restart the device, all my downloaded song are deleted ...

dinomight

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Got it we won't play that song again' how ever now the entire album wont play

PlanPremiumCountryAmerica DeviceCustom Ryzen7 Desktop, Windows 10.Pixel 3a XL Operating SystemWindows 10Android 11 My Question or IssueI was listening to https://open.spotify.com/album/668kTZnyhuwOMoIOFhJHKN?si=B0gRx8qVSSe0uOZOocbIjQ&dl_branch=1 and ...

Casual Listener

Plan Premium Country America   Device Custom Ryzen7 Desktop, Windows 10. Pixel 3a XL   Operating System Windows 10 Android 11   My Question or Issue I was listening to&nb...

Jeremy

Spotify Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing randomly on its own

PlanPremium TrialCountryUnited StatesDeviceSamsung Note 20 UltraOperating SystemAndroid 11 My Question or IssueSpotify will just start randomly playing. Many time it's when I open my phone or another app. Occasionally it just starts on its own. I did...

Casual Listener

Plan Premium Trial Country United States Device Samsung Note 20 Ultra Operating System Android 11   My Question or Issue Spotify will just start randomly playing.  Many time it's ...

Elena

Moderator

56677 Views

25 replies

9 likes

Android
random playing
  • 56677 Views
  • 25 replies
  • 9 likes

Yesterday's update broke my connect to device feature

Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local devices... worked until yesterday's update. Other apps working fin...

Casual Listener

Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash???   Latest update to Android has broken my ability to connect to local device...

MattSuda

Spotify Star

510 Views

3 replies

0 likes

Android
Connect to device
  • 510 Views
  • 3 replies
  • 0 likes

Submitting bugs/feedback for Spotify Android Automotive app

Can you direct me to where I can submit bugs and feature requests for Spotify Android Automotive? I have a new Volvo XC40 P8. There are issues specific to this platform that I'd like to help out with by submitting feedback/bugs

Casual Listener

Can you direct me to where I can submit bugs and feature requests for Spotify Android Automotive?    I have a new Volvo XC40 P8. There are issues specific to this platform that I'd like t...

dinomight

Spotify Star

672 Views

1 replies

0 likes

Android Automotive
  • 672 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'My Episodes' shows wrong number of episodes

PlanPremiumCountry Devicesony xperia xz2 compactOperating SystemAndroid 10 My Question or IssueThe displayed number of episodes contained in 'My Episodes' is wrong and inconsequent. See my screenshots.

Casual Listener

Plan Premium Country   Device sony xperia xz2 compact Operating System Android 10   My Question or Issue The displayed number of episodes contained in 'My Episodes' is wrong and i...

CarlosE

Spotify Legend

606 Views

2 replies

0 likes

  • 606 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Group Session Podcast Desync

I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a different ad than me. Then we start back in the podcast at...

Newbie

I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a differe...

RipsFeather

Visitor

1239 Views

4 replies

2 likes

Mobile
Podcasts
  • 1239 Views
  • 4 replies
  • 2 likes

Superuser Contribution [Android][Discover] Why on the app do new releases only show up sometimes

Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?

Casual Listener

Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?&nbs...

Novy

Moderator

849 Views

1 replies

0 likes

Android
  • 849 Views
  • 1 replies
  • 0 likes

Superuser Contribution JRE Podcast Crashes on Android TV

PlanPremiumCountryNew ZealandDeviceAndroid TV Dongle (Dish TV SV11)Operating SystemAndroidMy Question or IssueAfter starting JRE video podcast the app freezes after playing the introduction. JRE is the only video podcast that this happens with.I have...

Casual Listener

Plan Premium Country New Zealand Device Android TV Dongle (Dish TV SV11) Operating System Android My Question or Issue After starting JRE video podcast the app freezes after playing the in...

Ver

Spotify Legend

847 Views

3 replies

1 likes

Android TV
joe rogan
  • 847 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android][Playlists] Allow song sorting in playlist

Allow different sort song dropdown selection in android mobile app playlist. This feature is currently available in desktop app, but it's not available in Android Mobile app.

Visitor

Allow different sort song dropdown selection in android mobile app playlist. This feature is currently available in desktop app, but it's not available in Android Mobile app. 

Eni

Moderator

589 Views

1 replies

0 likes

Android
Playlists
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shield audio stutter - after Spotify Connect

PlanPremiumCountryNetherlands DeviceNvidia shieldOperating SystemAndroid TV My Question or IssueAudio playback is fine on my Nvidia Shield until I open the Spotify app on my phone (and select keep playing on Nvidia Shield) to skip songs etc. After th...

Newbie

Plan Premium Country Netherlands    Device Nvidia shield Operating System Android TV   My Question or Issue Audio playback is fine on my Nvidia Shield until I open the Spoti...

MafeG

Spotify Legend

1316 Views

1 replies

0 likes

  • 1316 Views
  • 1 replies
  • 0 likes