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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5434 Views

0 replies

6 likes

  • 5434 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution 'My Episodes' shows wrong number of episodes

PlanPremiumCountry Devicesony xperia xz2 compactOperating SystemAndroid 10 My Question or IssueThe displayed number of episodes contained in 'My Episodes' is wrong and inconsequent. See my screenshots.

Casual Listener

Plan Premium Country   Device sony xperia xz2 compact Operating System Android 10   My Question or Issue The displayed number of episodes contained in 'My Episodes' is wrong and i...

CarlosE

Spotify Legend

608 Views

2 replies

0 likes

  • 608 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Group Session Podcast Desync

I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a different ad than me. Then we start back in the podcast at...

Newbie

I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a differe...

RipsFeather

Visitor

1241 Views

4 replies

2 likes

Mobile
Podcasts
  • 1241 Views
  • 4 replies
  • 2 likes

Superuser Contribution [Android][Discover] Why on the app do new releases only show up sometimes

Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?

Casual Listener

Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?&nbs...

Novy

Moderator

849 Views

1 replies

0 likes

Android
  • 849 Views
  • 1 replies
  • 0 likes

Superuser Contribution JRE Podcast Crashes on Android TV

PlanPremiumCountryNew ZealandDeviceAndroid TV Dongle (Dish TV SV11)Operating SystemAndroidMy Question or IssueAfter starting JRE video podcast the app freezes after playing the introduction. JRE is the only video podcast that this happens with.I have...

Casual Listener

Plan Premium Country New Zealand Device Android TV Dongle (Dish TV SV11) Operating System Android My Question or Issue After starting JRE video podcast the app freezes after playing the in...

Ver

Spotify Legend

847 Views

3 replies

1 likes

Android TV
joe rogan
  • 847 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android][Playlists] Allow song sorting in playlist

Allow different sort song dropdown selection in android mobile app playlist. This feature is currently available in desktop app, but it's not available in Android Mobile app.

Visitor

Allow different sort song dropdown selection in android mobile app playlist. This feature is currently available in desktop app, but it's not available in Android Mobile app. 

Eni

Moderator

591 Views

1 replies

0 likes

Android
Playlists
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shield audio stutter - after Spotify Connect

PlanPremiumCountryNetherlands DeviceNvidia shieldOperating SystemAndroid TV My Question or IssueAudio playback is fine on my Nvidia Shield until I open the Spotify app on my phone (and select keep playing on Nvidia Shield) to skip songs etc. After th...

Newbie

Plan Premium Country Netherlands    Device Nvidia shield Operating System Android TV   My Question or Issue Audio playback is fine on my Nvidia Shield until I open the Spoti...

MafeG

Spotify Legend

1316 Views

1 replies

0 likes

  • 1316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue bug

PlanPremium CountryFinland Device(Samsung galaxy S10,S20,S20+,A10) Operating System(Android 11) My Question or Issue Hi, There seems to be an issue when moving songs in the queue. Aside from the visual bug seen on the video, if I were to move one mor...

Casual Listener

Plan Premium   Country Finland   Device (Samsung galaxy S10,S20,S20+,A10)   Operating System (Android 11)   My Question or Issue   Hi,    There seem...

CarlosE

Spotify Legend

1209 Views

3 replies

0 likes

  • 1209 Views
  • 3 replies
  • 0 likes

Superuser Contribution Connection error hidden behind now playing section

DeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueAs in the picture - there were connection issues, but the button to retry is almost completely covered by the 'Now playing' section with its new floating look. A bit annoying Hope...

Regular

Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue As in the picture - there were connection issues, but the button to retry is almost completely covered by the '...

Mihail

Spotify Legend

535 Views

1 replies

0 likes

Layout
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] First track added to queue is skipped

The way I use Spotify, I usually have a playlist I am continually listening to, and then when I want to hear something specific (usually podcast episodes) I will add it to the queue. However, when the current track finishes playing, the first track a...

Casual Listener

The way I use Spotify, I usually have a playlist I am continually listening to, and then when I want to hear something specific (usually podcast episodes) I will add it to the queue. However, when th...

Novy

Moderator

861 Views

1 replies

0 likes

Android
Other
  • 861 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I do "Clean All" (applications) on Android (no background service?)

PlanFamilyCountryUSDeviceOnePlus 7T HD1905Operating SystemAndroid 11, Oxygen OS 11.0.1.1.HD65AAMy Question or IssueOn Android we have a quick launcher shortcut which closes all foreground application at once. Unfortunately it closes a playing Spotify...

Regular

Plan Family Country US Device OnePlus 7T HD1905 Operating System Android 11, Oxygen OS 11.0.1.1.HD65AA My Question or Issue On Android we have a quick launcher shortcut which...

nickmz

Regular

1474 Views

2 replies

0 likes

  • 1474 Views
  • 2 replies
  • 0 likes

Superuser Contribution It takes 30-50 sec to open an already downloaded album in subway

PlanFamily CountryUS DeviceOnePlus 7T HD1905 Operating SystemAndroid 11, Oxygen OS 11.0.1.1.HD65AA My Question or IssueEvery day twice a day the same problem drives me crazy. In the subway commute w/o having the internet it takes 30-50 sec to open an...

Regular

  Plan Family   Country US   Device OnePlus 7T HD1905   Operating System Android 11, Oxygen OS 11.0.1.1.HD65AA   My Question or Issue Every day twice a day the ...

CarlosE

Spotify Legend

3697 Views

7 replies

0 likes

Android
  • 3697 Views
  • 7 replies
  • 0 likes

Superuser Contribution No internet connection on first startup

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S7Operating System8.0.0 My Question or IssueWhen opening the app, it's extremely sluggish. Home, library and settings won't load. A message pops up: 'no internet connection' (or the Dutch translation ...

Regular

Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System 8.0.0   My Question or Issue When opening the app, it's extremely sluggish. Home, library and settings won't ...

MafeG

Spotify Legend

1852 Views

16 replies

0 likes

  • 1852 Views
  • 16 replies
  • 0 likes

Superuser Contribution Offline albums songs disappearing

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S7Operating SystemAndroud 8.0.0 My Question or IssueEdit: read belowI've discussed this issue a week ago through the help chat, and tried every standard bit of advice (re-installing the app, checking ...

Regular

Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System Androud 8.0.0   My Question or Issue Edit: read below I've discussed this issue a week ago through the help ...

MafeG

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't access to the spotify's "today top fans" or other similer storylike things.

PlanFree/PremiumCountry:Azerbaijan Device:Samsung galaxy A71Operating System:Android 11 My Question or Issue:I can't acces to the spotify's "today top fans" or other storylike things on my Spotify.How can I access them

Regular

Plan Free/Premium Country:Azerbaijan   Device:Samsung galaxy A71 Operating System:Android 11     My Question or Issue:I can't acces to the spotify's "today top fans" or other s...

zelledelosreyes

Newbie

16368 Views

22 replies

0 likes

  • 16368 Views
  • 22 replies
  • 0 likes

Superuser Contribution Top recommendations are all podcasts

Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previously my recommendations were all music. After accid...

Regular

Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previo...

MafeG

Spotify Legend

995 Views

3 replies

1 likes

  • 995 Views
  • 3 replies
  • 1 likes

Superuser Contribution Android Automotive - screen dim resets view

PlanPremium CountryNorway DevicePolestar 2 Operating SystemAndroid Automotive My Question or IssueWhen in album art view and the screen dims, i.e. when entering or exiting a tunnel, the view is shifted back to playlist mode.

Regular

Plan Premium   Country Norway    Device Polestar 2   Operating System Android Automotive   My Question or Issue When in album art view and the screen dims, i.e. ...

CarlosE

Spotify Legend

1453 Views

7 replies

2 likes

  • 1453 Views
  • 7 replies
  • 2 likes

Superuser Contribution Songs keep pausing automatically every 10/30 seconds

PlanPremiumCountryItalyDeviceSamsung A51, AlexaOperating SystemWindows 10 My Question or IssueMy songs keep pausing every 10/30 seconds without any reason, this keeps happening while I drive and my phone is connected to my Bluetooth speaker, when I p...

Casual Listener

Plan Premium Country Italy Device Samsung A51, Alexa Operating System Windows 10   My Question or Issue My songs keep pausing every 10/30 seconds without any reason, this keeps happeni...

Jeremy

Spotify Legend

1811 Views

7 replies

0 likes

  • 1811 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Playlists] Play selected song after ad

If a song from the queue is selected to play but an ad is played instead, the selected song is skipped and the one following it in the queue is played instead. Please fix this.

Music Fan

If a song from the queue is selected to play but an ad is played instead, the selected song is skipped and the one following it in the queue is played instead. Please fix this.

MafeG

Spotify Legend

739 Views

3 replies

0 likes

Playlists
  • 739 Views
  • 3 replies
  • 0 likes

App working worse than before since update (not to mention the new horrible UI).

What happened to Spotify in the last few months? I really enjoyed using Spoitfy for years. I loved the intuitive, simple handling and the black design was very smooth. Then came the update that forced the mobile app onto desktop users and everything ...

Roadie

What happened to Spotify in the last few months? I really enjoyed using Spoitfy for years. I loved the intuitive, simple handling and the black design was very smooth. Then came the update that force...

616 Views

0 replies

2 likes

App & Features
  • 616 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify streaming songs into download list on cellular data - Data Theft

My user story is pretty much: As a user, I want to play spotify in my car and only play my downloaded songs so I don't user my cellular data. I add songs via wifi and download to a playlist on my android phone. That's it. That's ALL I want from Spoti...

Casual Listener

My user story is pretty much:   As a user, I want to play spotify in my car and only play my downloaded songs so I don't user my cellular data.   I add songs via wifi and download to a ...

Mihail

Spotify Legend

608 Views

1 replies

0 likes

data theft
data usage
no permission
streaming
  • 608 Views
  • 1 replies
  • 0 likes