Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 14936 Views
  • 55 replies
  • 18 likes
  • 14936 Views
  • 55 replies
  • 18 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864726 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864726 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23399 Views
  • 3 replies
  • 0 likes
  • 23399 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How Do I Switch from "Offline Mode" to "Online Mode" on my Mobile Device?

I am having a recurring issue. Randomly my Spotify app, on my Droid X, will go into Offline Mode. I have 3G up and running and cannot find an option to switch to "Online Mode". Does it exist, or is Spotify failing me?

  • Newbie
  • I am having a recurring issue.  Randomly my Spotify app, on my Droid X, will go into Offline Mode.  I have 3G up and running and cannot find an option to switch to "Online Mode".  Does...
  • Alex
  • Spotify Legend
  • 613238 Views
  • 44 replies
  • 2 likes
  • 613238 Views
  • 44 replies
  • 2 likes

Superuser Contribution Spotify is randomly closing/stopping tracks

Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app closes and I have to restart it againl. I've noticed onc...

  • Casual Listener
  • Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app close...
  • Alex
  • Spotify Legend
  • 63406 Views
  • 16 replies
  • 13 likes
  • 63406 Views
  • 16 replies
  • 13 likes

Superuser Contribution No Loop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jeremy
  • Spotify
  • 308 Views
  • 1 replies
  • 0 likes
  • No Loop
  • 308 Views
  • 1 replies
  • 0 likes

[Android][Playlists] This feature stops me from seeing my playlist music.

Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight

Screenshot_20210331_230951_com.spotify.music.png
  • Regular
  • Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight  
  • 113 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 113 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Terrible audio crackling when playing music (beta)

PlanPremiumCountryUKDevicePixel 3Operating SystemAndroid 12 Developer preview SP2My Question or IssueYesterday, I tried playing music on my phone after a spotify update and found that there was a horribly crackling whenever I played anything. I clear...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 3 Operating System Android 12 Developer preview SP2 My Question or Issue Yesterday, I tried playing music on my phone after a spotify update and found th...
  • CarlosE
  • Moderator
  • 1616 Views
  • 4 replies
  • 4 likes
  • android12
    Beta
    bug
  • 1616 Views
  • 4 replies
  • 4 likes

Solved!! Problems with instagram

Cant share music on Instagram stories All updates done All apps new installed

  • Casual Listener
  • Cant share music on Instagram stories  All updates done  All apps new installed   
  • Bittencourt
  • Spotify Star
  • 793 Views
  • 4 replies
  • 0 likes
  • 793 Views
  • 4 replies
  • 0 likes

Superuser Contribution La musica se pausa de nada

La música se pausa sin que yo realice nada, se pusa al momento de que el dispositivo se bloquea, también cuando cambio entre aplicaciones, cambie solo entre la configuración y spotify y la música pausa. Ya reinstale la aplicaciónYa quité permiso para...

  • Visitor
  • La música se pausa sin que yo realice nada, se pusa al momento de que el dispositivo se bloquea, también cuando cambio entre aplicaciones, cambie solo entre la configuración y spotify y la música pau...
  • Alex
  • Spotify Legend
  • 93989 Views
  • 11 replies
  • 3 likes
  • Android
    musica
    Pausa
  • 93989 Views
  • 11 replies
  • 3 likes

Superuser Contribution Randomly stops playing

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke...

  • Casual Listener
  • I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen fo...
  • Alex
  • Spotify Legend
  • 147469 Views
  • 4 replies
  • 2 likes
  • 147469 Views
  • 4 replies
  • 2 likes

Superuser Contribution Me aparece que estoy sin conexion cuando si lo estoy.

Eso, basicamente. Quiero ir la pagina de inicio o buscar musica y no me carga nada porque me sale que estoy sin conexion, cuando en realidad estoy conectado al Wi-Fi -y la senal es buena, asi que mi red no es el problema-. Lo unico que puedo hacer es...

  • Casual Listener
  • Eso, basicamente. Quiero ir la pagina de inicio o buscar musica y no me carga nada porque me sale que estoy sin conexion, cuando en realidad estoy conectado al Wi-Fi -y la senal es buena, asi que mi ...
  • Alex
  • Spotify Legend
  • 291749 Views
  • 45 replies
  • 70 likes
  • 291749 Views
  • 45 replies
  • 70 likes

Superuser Contribution la musica se detiene sola luego de un momento

Cuando empiezo a reproducir la música todo bien pero salgo de la app y luego de un rato la música se detiene y tengo que volver a entrar a la app para volver a seleccionar la canción, esto solo sucede cuando la app esta en segundo plano y estoy usand...

  • Newbie
  • Cuando empiezo a reproducir la música todo bien pero salgo de la app y luego de un rato la música se detiene y tengo que volver a entrar a la app para volver a seleccionar la canción, esto solo suced...
  • Alex
  • Spotify Legend
  • 325625 Views
  • 14 replies
  • 25 likes
  • 325625 Views
  • 14 replies
  • 25 likes

New Library Design is Terrible

I created order and structure for my playlists and now it's all ruined by chaos. Tapping on playlists tag all the time is not an option, at least save the state of selected tags. Spotify wants to be youtube, creating headache for people who just want...

  • Roadie
  • I created order and structure for my playlists and now it's all ruined by chaos. Tapping on playlists tag all the time is not an option, at least save the state of selected tags.   Spotify wan...
  • 293 Views
  • 0 replies
  • 1 likes
  • 293 Views
  • 0 replies
  • 1 likes

Superuser Contribution No Spotify on Galaxy Store for Galaxy Watch and Galaxy Phones

PlanPremiumCountryMoldova DeviceSamsung Galaxy 20, Galaxy WatchOperating SystemAndroid 11, Tizer Spotify app is not available in the Galaxy store. It can't be found using search and the direct link (https://galaxystore.samsung.com/geardetail/com.spot...

  • Casual Listener
  •   Plan Premium Country Moldova   Device Samsung Galaxy 20, Galaxy Watch Operating System Android 11, Tizer   Spotify app is not available in the Galaxy store. It can't be fo...
  • je380
  • Casual Listener
  • 3142 Views
  • 2 replies
  • 0 likes
  • 3142 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution App freezes or reboot my phone

PlanPremium CountryArgentina DeviceXiaomi Redmi 7 Operating SystemAndroid 10 (QKQ1.191008.001)MIUI Global 11.0.1 (QFLEUXM) My Question or IssueMost of the times I open the Spotfiy App, my phone completly freezes when the screen is lock, sometimes I c...

  • Casual Listener
  •   Plan Premium   Country Argentina   Device Xiaomi Redmi 7   Operating System Android 10  (QKQ1.191008.001) MIUI Global 11.0.1 (QFLEUXM)   My Question or I...
  • Mihail
  • Spotify Legend
  • 878 Views
  • 6 replies
  • 0 likes
  • 878 Views
  • 6 replies
  • 0 likes

New library UI is terrible

PlanPremiumOperating SystemAndroid My Question or IssueWhy does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts separated but now I'm forced to struggle to sort between the two and find wher...

  • Newbie
  •   Plan Premium Operating System Android   My Question or Issue Why does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts se...
  • MattSuda
  • Spotify Star
  • 708 Views
  • 2 replies
  • 4 likes
  • UI
    updates
  • 708 Views
  • 2 replies
  • 4 likes

How to make Your Episodes go away

So, I accidentally created the Your Episodes playlist by hitting the plus sign on a podcast episode instead of the download checkmark by accident. I removed the episode from it, but now, everytime I download an episode it automatically adds to Your E...

  • Casual Listener
  • So, I accidentally created the Your Episodes playlist by hitting the plus sign on a podcast episode instead of the download checkmark by accident.  I removed the episode from it, but now, everyt...
  • dinomight
  • Spotify Star
  • 9532 Views
  • 1 replies
  • 15 likes
  • 9532 Views
  • 1 replies
  • 15 likes

Cache size

PlanPremiumCountryUKDeviceMoto g8 power liteOperating SystemAndroid 10My Question or IssueWhy does the Cache size for Spotify rise to multiple GBs? I have had storage warnings and must now regularly clear the cache less my phone slow due to lack of m...

  • Casual Listener
  • Plan Premium Country UK Device Moto g8 power lite Operating System Android 10 My Question or Issue Why does the Cache size for Spotify rise to multiple GBs? I have had storage warnings and m...
  • dinomight
  • Spotify Star
  • 1133 Views
  • 1 replies
  • 0 likes
  • 1133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share Spotify to instagram stories

I could share tracks and playlists etc to Instagram stories fine last week. No updates to my phone that I'm aware of. Now I can't share Spotify to instagram stories. The only options I have are Instagram direct or another Instagram symbol and it just...

  • Casual Listener
  • I could share tracks and playlists etc to Instagram stories fine last week. No updates to my phone that I'm aware of. Now I can't share Spotify to instagram stories. The only options I have are Insta...
  • Novy
  • Moderator
  • 2010 Views
  • 8 replies
  • 10 likes
  • Instagram
    Instagram Stories
  • 2010 Views
  • 8 replies
  • 10 likes

Solved!!Superuser Contribution I can't play music or look for a playlist or an artist

PlanFreeCountryMexicoDeviceZTE Blade V8 SEOperating SystemAndroid 7.0 My Question or IssueThe application does not work on my cell phone; the artists and favorite songs section is not possible to see, the artist page does not load (error message appe...

  • Casual Listener
  • Plan Free Country Mexico Device ZTE Blade V8 SE Operating System Android 7.0   My Question or Issue The application does not work on my cell phone; the artists and favorite songs secti...
  • Novy
  • Moderator
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't share song as Instagram Story

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 11 My Question or IssueI don't know if this is a Spotify or Instagram thing, but every time I try to share a song, the content doesn't appear in the Instagram app. Instead, the came...

  • Gig Goer
  • Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 11   My Question or Issue I don't know if this is a Spotify or Instagram thing, but every time I try to shar...
  • CarlosE
  • Moderator
  • 585 Views
  • 3 replies
  • 2 likes
  • 585 Views
  • 3 replies
  • 2 likes