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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1091 Views
  • 0 replies
  • 4 likes

Can't turn music off.

After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.

  • Visitor
  • After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.
  • Taylith
  • Community Legend
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Superuser Contribution The Song currently playing isn't shown anymore

When I click on a song, it starts playing, but the display doesn't show it. I can only see my lists and go through my profile, but there's no information on the current song. So I can't even pause or go to the next one. I have to restart my phone, bu...

  • Newbie
  • When I click on a song, it starts playing, but the display doesn't show it. I can only see my lists and go through my profile, but there's no information on the current song. So I can't even pause or...
  • OscarDC
  • Moderator
  • 535 Views
  • 3 replies
  • 3 likes
  • 535 Views
  • 3 replies
  • 3 likes

Superuser Contribution In my Playlist songs I have already played keep showing in the up next section how do I fix

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium but its playing commercials. I changed phones recent

I'm paying for premium but its playing commercials. I changed phones recently. I've been a member for a couple years. I cant find my account

  • Visitor
  • I'm paying for premium but its playing commercials. I changed phones recently. I've been a member for a couple years. I cant find my account
  • AndresM
  • Moderator
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Songs disappear from play queue after pausing app

The situation is I want to play an album from beginning to end. I pause Spotify in the middle of the album because I've arrived wherever I was going. After unpausing when I get back to my car, I'll pick up the album where it left off but it will only...

  • Visitor
  • The situation is I want to play an album from beginning to end. I pause Spotify in the middle of the album because I've arrived wherever I was going. After unpausing when I get back to my car, I'll...
  • OscarDC
  • Moderator
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution buggy bluetooth since spotify update

I think ever since spotify implented the feature where you can décidé which bluetooth device should be used to play music through, My phone has been having buggy bluetoorh connection with spotify. 85% of the time it works fine. But then often the con...

  • Casual Listener
  • I think ever since spotify implented the feature where you can décidé which bluetooth device should be used to play music through,    My phone has been having buggy bluetoorh connection w...
  • kyevv
  • Casual Listener
  • 2199 Views
  • 2 replies
  • 1 likes
  • 2199 Views
  • 2 replies
  • 1 likes

Custom playlist order not working on Android app

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI can see "Custom" as an option to sort my playlists on mobile, but I cannot actually do anything with that on mobile... what is even the point of having a "Cu...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I can see "Custom" as an option to sort my playlists on mobile, but I cannot actual...
  • Wotevr
  • Newbie
  • 1057 Views
  • 2 replies
  • 1 likes
  • 1057 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops playing after 10 seconds on Googl home, podcasts not affected (android, iphone, desktop)

PlanPremiumCountryUK DeviceAndroid, iPhone, MacOperating SystemAndroid 11, iOS 14, macOS Big Sur Since 3 days ago, the music stops playing after 10 seconds on Google Home, but podcasts are not affected. Also, other sound apps can cast to Google Home ...

  • Music Fan
  • Plan Premium Country UK   Device Android, iPhone, Mac Operating System Android 11, iOS 14, macOS Big Sur   Since 3 days ago, the music stops playing after 10 seconds on Google Hom...
  • Kiril
  • Moderator
  • 1279 Views
  • 9 replies
  • 1 likes
  • 1279 Views
  • 9 replies
  • 1 likes

Lost acces to "Your library" playlist.

PlanPremiumCountryBelarusDeviceHTC U12+Operating System(Android Pie/9) My Question or IssueI can't get acces to "Your library" list on my android phone. It says "something gone wrong" with "try again" button rigt below, wich is not responding. Also c...

  • Newbie
  • Plan Premium Country Belarus Device HTC U12+ Operating System (Android Pie/9)   My Question or Issue I can't get acces to "Your library" list on my android phone. It says "something go...
  • Taylith
  • Community Legend
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

How do I stop showing on my phone what I'm playing in another device?

Hi,I have my account logged in in two phones, my Motorola and my Samsung. Whenever I play music on my Motorola phone, it shows up on my Samsung too (I can see what my other phone is listening too, play, pause, change...) How do I stop them from doing...

  • Visitor
  • Hi, I have my account logged in in two phones, my Motorola and my Samsung. Whenever I play music on my Motorola phone, it shows up on my Samsung too (I can see what my other phone is listening too...
  • Taylith
  • Community Legend
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

[Mobile] Have programmers eliminate extra info offline so app works

About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed it way down. Sometimes it takes 45 seconds to open so...

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  • Regular
  • About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed it...
  • 245 Views
  • 0 replies
  • 0 likes
  • Mobile
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution My now playing screen and toolbar keeps disappearing?

When I open Spotify, sometimes my now playing screen and toolbar disappears. I try to play a song, and it plays, but I can't pause, skip, or have any control over the songs playing. It randomly stops playing again, sometimes after a few songs. The on...

  • Casual Listener
  • When I open Spotify, sometimes my now playing screen and toolbar disappears. I try to play a song, and it plays, but I can't pause, skip, or have any control over the songs playing. It randomly stops...
  • Elena
  • Moderator
  • 466 Views
  • 3 replies
  • 1 likes
  • 466 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify randomly turns on and starts playing music

in the middle of the night, my spotify will turn on and start playing music. to the point i have to turn my volume all the way down before i go to bed just to make sure it won't wake me up.

  • Visitor
  • in the middle of the night, my spotify will turn on and start playing music. to the point i have to turn my volume all the way down before i go to bed just to make sure it won't wake me up.
  • Elena
  • Moderator
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restarting songs, stopping, and volume changes

Stopping,restarting songs,volume goes up and down. Tried uninstalling app, restarting phone, turning off data saver, only using downloaded content, turning off wifi, unpairing other devices on Bluetooth and everything else posted as a fix. Still happ...

  • Newbie
  • Stopping,restarting songs,volume goes up and down. Tried uninstalling app, restarting phone, turning off data saver, only using downloaded content, turning off wifi, unpairing other devices on Blueto...
  • Vasil
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing randomly on its own

PlanPremium TrialCountryUnited StatesDeviceSamsung Note 20 UltraOperating SystemAndroid 11 My Question or IssueSpotify will just start randomly playing. Many time it's when I open my phone or another app. Occasionally it just starts on its own. I did...

  • Casual Listener
  • Plan Premium Trial Country United States Device Samsung Note 20 Ultra Operating System Android 11   My Question or Issue Spotify will just start randomly playing.  Many time it's ...
  • Elena
  • Moderator
  • 52048 Views
  • 25 replies
  • 9 likes
  • Android
    random playing
  • 52048 Views
  • 25 replies
  • 9 likes

Manager reklama Google

Reklama Google konsole

  • Visitor
  • Reklama Google konsole
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes