I can't access to the spotify's "today top fans" or other similer storylike things.

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I can't access to the spotify's "today top fans" or other similer storylike things.

turxannghzd
Regular

Plan

Free/Premium

Country:Azerbaijan

 

Device:Samsung galaxy A71

Operating System:Android 11

 

 

My Question or Issue:I can't acces to the spotify's "today top fans" or other storylike things on my Spotify.How can I access them

 

1 ACCEPTED SOLUTION

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Alex
Moderator
Moderator

Hi there @turxannghzd,

 

Thanks for the post!

 

Can you access this Link? Let us know if you get any error messages. Sharing some screenshots will be helpful as well 🙂

 

Cheers.

AlexModerator
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18 Replies
Solution!

Alex
Moderator
Moderator

Hi there @turxannghzd,

 

Thanks for the post!

 

Can you access this Link? Let us know if you get any error messages. Sharing some screenshots will be helpful as well 🙂

 

Cheers.

AlexModerator
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View solution in original post

ozgee09
Newbie

I can see only two artists. I cannot see the person I'm really curious about.

turxannghzd
Regular
Yes,I can

Alex
Moderator
Moderator

Hey folks,

 

Thanks for the replies.

 

@ozgee09, this is an automatically generated feature and it will show you info about only the artists that you've listened the most to, while not being on a Private session.

 

@turxannghzd, If you can access the site and see your playlist and statistics then everything should be fine 🙂

 

Let us know if you have more questions.

AlexModerator
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kikuu
Regular

hey! i’ve been trying to access and view my stats but it just sends me to the “today’s top hits” playlist. i don’t know if there’s something wrong or if the problem is with me, please let me know, thanks!

CarlosE
Moderator
Moderator

Hi there @kikuu,

 

Thanks for reaching out and welcome to the Community.

 

Could you try on a different browser or by using an incognito/private window? Also, make sure to log in.

 

If there's no difference, could you try on a different device to see how it goes?

 

Keep us posted.

CarlosEModerator
 
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kikuu
Regular

hey thanks for the reply! i tried on both mobile and desktop, and still only seeing the “today’s top hits” playlist. just tried on private mode and still nothing. 

CarlosE
Moderator
Moderator

Hey @kikuu,

 

Thanks for your reply.

 

Try using link that @Alex shared above. Also, remember to try using a different browser to see how it goes, and also a different connection, like another WiFi network or mobile data.

 

We'll be on the lookout.

CarlosEModerator
 
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kikuu
Regular

tried the link, didn’t work either. also tried a different browser and still nothing. 

CarlosE
Moderator
Moderator

Hi again @kikuu,

 

Thanks for your quick reply.

 

We're aware that some users are having issues when trying to access Today's top fans. The right teams are currently working on it, so hopefully it'll be fixed soon.

 

We're sorry for any inconvenience. If you need anything else, the Community is here for you.

 

Take care.

CarlosEModerator
 
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CheeseEater
Regular
I have a similar problem: I log in but it just keeps loading and nothing happens. I've tried on different browsers and devices, but nothing changes.

MafeG
Moderator
Moderator

Hey @CheeseEater,

 

Thank you for posting on this thread!

 

Could you try connecting to a different internet network to see if you're able to access?

 

If it doesn't work, please try using an incognito window and let us know what happens.

 

We'll be on the lookout. 

MafeGModerator
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AURORA507
Newbie

I try to use an incognito windows, try both chrome and samsung browser on my tablet but it doesn't work. It's still show 'You haven't reached Today TopFan...'  I'm not sure if it's doesn't work because I using android also log into spotify with phone number instead of email, is that related? 

Alex
Moderator
Moderator

Hey @AURORA507,

 

Thanks for the post.

 

This issue is currently being investigated by the right folks at Spotify.

 

We'll post here, as soon as we have more information 🙂 For now, we're not sure exactly what is causing the issue.

 

Don't hesitate to reach out again if you have questions.

AlexModerator
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Belieber1
Newbie

When I log I it says I haven't reached today's top fan status yet and it tells me to listen to today's top hits 

Screenshot_20211105-161509_Chrome.jpg

Alex
Moderator
Moderator

Hey @Belieber1,

 

Thanks for the post.

 

This means that the system has not managed to gather up enough data on your listening activity today.

 

Listen to more of your favourite music and artists and TTF should get generated.

 

Hope this helps.

AlexModerator
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Lino_Munashe
Newbie

Hi, how long does it take for the website to update its data? I've been checking the website for 2 months and nothing has changed

bleshs
Newbie

I have been having the same error, I cant see my status. It only appears this page when I log in. I have tried pribate browser, other browsers, mobile phone and none of them seems to work 😞

ttf.png
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