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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 853714 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 853714 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 19708 Views
  • 3 replies
  • 0 likes
  • 19708 Views
  • 3 replies
  • 0 likes

Superuser Contribution Frequency cut issues

PlanPremiumCountryBrazilDevice(Xiomi Redmi NOTE 9)Operating System(Android 10 running the interface MIUI 11) My Question or Issue My Spotify is cutting the low frequencies of the songs, cutting about 60hz, other apps such as Youtube, Tidal and Facebo...

  • Newbie
  •   Plan Premium Country Brazil Device (Xiomi Redmi NOTE 9) Operating System (Android 10  running the interface  MIUI 11)   My Question or Issue   My Spotify is cut...
  • Alex
  • Moderator
  • 832 Views
  • 3 replies
  • 0 likes
  • 832 Views
  • 3 replies
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Superuser Contribution Google Assistant on Pixel 5

PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 When using Google Assistant to play a song on Spotify ("Hey Google, play by on Spotify), I will get a popup showing that the Assistant is "Opening Spotify", but nothing happens. This happ...

  • Regular
  • Plan Premium Country USA Device Pixel 5 Operating System Android 11   When using Google Assistant to play a song on Spotify ("Hey Google, play <song> by <artist> on Spotify)...
  • Mihail
  • Spotify Legend
  • 940 Views
  • 11 replies
  • 0 likes
  • 940 Views
  • 11 replies
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Solved!!Superuser Contribution App crashes if I try to start a group session.

PlanPremium StudentCountryUnited StatesDeviceOnePlus 6Operating SystemOxygenOS 10.3.7 based on Android 10 My Question or IssueWhenever I try to start or open a started group session, my app crashes. I have tried clearing cache and doing a fresh insta...

  • Newbie
  • Plan Premium Student Country United States Device OnePlus 6 Operating System OxygenOS 10.3.7 based on Android 10   My Question or Issue Whenever I try to start or open a started group ...
  • Alex
  • Moderator
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
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Superuser Contribution songs in web player pause at 10s

PlanFreeCountryPolandDeviceChromebook, but it seems the same across devices as long as I use open.spotifyOperating SystemBrowser My Question or IssueSo it's been a while, but maybe there's some simple solution. Or maybe it's cause I'm on free plan?Ev...

  • Newbie
  • Plan Free Country Poland Device Chromebook, but it seems the same across devices as long as I use open.spotify Operating System Browser   My Question or Issue So it's been a while, but...
  • Mihail
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
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Superuser Contribution Shuffle button doesn't appear

PlanPremiumCountryBrazilDeviceMotorola G5s PlusOperating SystemAndroid My Question or IssueShuffle button doesn't appear below the previous music button

  • Visitor
  • Plan Premium Country Brazil Device Motorola G5s Plus Operating System Android   My Question or Issue Shuffle button doesn't appear below the previous music button
  • Jeremy
  • Spotify
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me cierra la sesión de la nada

Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortura porque Spotify no me aceptaba el correo ni contr...

  • Regular
  • Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortu...
  • Eni
  • Moderator
  • 872 Views
  • 1 replies
  • 0 likes
  • 872 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify stops playing when on WiFi

PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...

  • Regular
  • Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0   My Question or Issue:   I have very weird sudden stops of playback on Spotify Android. These happen o...
  • Novy
  • Moderator
  • 4389 Views
  • 19 replies
  • 3 likes
  • 4389 Views
  • 19 replies
  • 3 likes

Superuser Contribution Bug in track

I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...

  • Visitor
  • I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com...
  • Jeremy
  • Spotify
  • 426 Views
  • 1 replies
  • 1 likes
  • 426 Views
  • 1 replies
  • 1 likes

Superuser Contribution The device name that is playing the music appears in the status bar as NULL.

PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.

  • Visitor
  • Plan Premium Country Turkey   Device Galaxy S20+ Operating System Android 11   My Question or Issue The device name that is playing the music appears in the status ba...
  • Alex
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play songs I've played before

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020   My Question or Issue Since 2 weeks when I want ...
  • Jeremy
  • Spotify
  • 814 Views
  • 4 replies
  • 0 likes
  • 814 Views
  • 4 replies
  • 0 likes

Superuser Contribution Controls in Android Auto only working when playing on different device

PlanPremiumDeviceOnePlus 2Operating SystemAndroid 6.0.1 My Question or IssueI can not control the music that's currently playing in spotify through the Android Auto app when spotify is playing music on my phone. Spotify is showing up in Android Auto,...

  • Casual Listener
  •   Plan Premium Device OnePlus 2 Operating System Android 6.0.1   My Question or Issue I can not control the music that's currently playing in spotify through the Android Auto app w...
  • LeMAO
  • Casual Listener
  • 533 Views
  • 2 replies
  • 0 likes
  • 533 Views
  • 2 replies
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Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

  • Casual Listener
  • Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...
  • soundoffaz
  • Casual Listener
  • 5509 Views
  • 2 replies
  • 0 likes
  • 5509 Views
  • 2 replies
  • 0 likes

How to disable Auto Update

PlanPremiumCountry DeviceSamsung Note 8 Operating SystemAndroid 8.0.0 My Question or Issue I noticed the Spotify app auto updates itself, even after disabled auto updates in the Google Play store, both globally, and specifically for spotify. The upda...

  • Regular
  •   Plan Premium Country   Device Samsung Note 8   Operating System Android 8.0.0   My Question or Issue   I noticed the Spotify app auto updates itself, even afte...
  • msjulian
  • Regular
  • 3791 Views
  • 5 replies
  • 1 likes
  • 3791 Views
  • 5 replies
  • 1 likes

Solved!! Music controls invisible in notification

PlanPremiumCountryNetherlandsDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueThe music control buttons in my Notification Center aren't visible anymore since a couple of days. (see attached screenshots). My friends also have the same is...

Screenshot_20210105-203241.jpg Screenshot_20210105-203233.jpg Screenshot_20210105-203314.jpg
  • Casual Listener
  • Plan Premium Country Netherlands Device OnePlus 7 Operating System Android 10   My Question or Issue The music control buttons in my Notification Center aren't visible anymore since a ...
  • user-removed
  • Not applicable
  • 1075 Views
  • 3 replies
  • 0 likes
  • 1075 Views
  • 3 replies
  • 0 likes

Solved!! Android Auto Playlist Shuffling

PlanPremiumUnited States DevicePixel 3, 2020 Audi When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" ordering. I propose adding a global Android Auto specific setting to configu...

  • Roadie
  • Plan Premium United States   Device Pixel 3, 2020 Audi   When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" o...
  • Fiddledeedee
  • Roadie
  • 1192 Views
  • 1 replies
  • 0 likes
  • 1192 Views
  • 1 replies
  • 0 likes

Deleted Play Queue in my Android mobile

When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancelled my Premium.Please, fix it or advice me how to a...

  • Newbie
  • When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancel...
  • 67 Views
  • 0 replies
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  • 67 Views
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Superuser Contribution Hidden songs keep playing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10 PlusOperating SystemAndroid Oreo My Question or IssueWhen I go to albums and hide certain songs, they still play and are selectable even though they have turned dark grey. The feature says you c...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy S10 Plus Operating System Android Oreo   My Question or Issue When I go to albums and hide certain songs, they sti...
  • Rakimmayers
  • Casual Listener
  • 2509 Views
  • 6 replies
  • 3 likes
  • 2509 Views
  • 6 replies
  • 3 likes

Superuser Contribution App "Keeps Closing" message after downloading from Playstore

PlanPremiumCountry DeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or IssueSpotify app w black background after install from Playstore will not open. It shows just the logo and never opens. Message "app keeps closing". Recently did two s...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Operating System Android Oreo   My Question or Issue Spotify app w black background after install from Playstore will not open. I...
  • Ver
  • Spotify Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • App "keeps closing" after download from Playstore
  • 232 Views
  • 2 replies
  • 0 likes

Superuser Contribution 30 minutes ad free won't appear

PlanFreeCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueI've been having this issue for a couple days now where the app won't ask if I want 30 minutes ad free. I'll listen past two ad blocks and sometimes switch playli...

  • Newbie
  • Plan Free Country US Device Samsung Galaxy Note 8 Operating System Android    My Question or Issue I've been having this issue for a couple days now where the app won't ask if I w...
  • Jeremy
  • Spotify
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs keep pausing/stopping

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy downloaded songs keep pausing/stopping. Sometimes, it gets two thirds of the way through a song, sometimes it is every 10 seconds. This just starte...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue My downloaded songs keep pausing/stopping. Sometimes, it gets two thirds o...
  • Jeremy
  • Spotify
  • 2229 Views
  • 22 replies
  • 5 likes
  • 2229 Views
  • 22 replies
  • 5 likes