Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71247 Views
  • 69 replies
  • 26 likes
  • 71247 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29610 Views
  • 5 replies
  • 0 likes
  • 29610 Views
  • 5 replies
  • 0 likes

Latest Beta 8/16 Crashes Upon Launching

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevicePixel 6 ProOperating SystemAndroid 13 My Question or IssueLatest Beta version 8.7.60.146 crashes immediat...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Pixel 6 Pro Operating System Android 13...
  • OmarAW
  • Regular
  • 590 Views
  • 5 replies
  • 2 likes
  • 590 Views
  • 5 replies
  • 2 likes

Solved!! [Android] Spotify crash on splash screen

PlanPremiumCountryIsraelDeviceRedmi Note 9 ProOperating SystemAndroid 10Spotify Version8.7.60.21 My IssueSpotify crashs on splash screen, the logo shows then booted back outStarted yesterdayThigs I tryClear cahsedClear dataReinstalling spotify from t...

  • Casual Listener
  • Plan Premium Country Israel Device Redmi Note 9 Pro Operating System Android 10 Spotify Version 8.7.60.21   My Issue Spotify crashs on splash screen, the logo shows then booted back ...
  • altiner_
  • Music Fan
  • 345 Views
  • 1 replies
  • 2 likes
  • 345 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify not working on wifi.

My spotify shows me that I'm offline when I'm on my home wifi network, yet when i download playlists, the songs all download without any problems. Tried everything clearing cache, checking permissions, reinstalling, unplugging wifi router, switching ...

  • Visitor
  • My spotify shows me that I'm offline when I'm on my home wifi network, yet when i download playlists, the songs all download without any problems. Tried everything clearing cache, checking permission...
  • Kiril
  • Moderator
  • 6145 Views
  • 7 replies
  • 1 likes
  • 6145 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify Account Does Not Display Lyrics

PlanFree/Premium- BothCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung Galaxy Tab A7 SM-T505 32GBMy Question or IssueSpotify Account Does Not Display LyricsBackground• A...

  • Newbie
  • Plan Free/Premium- Both Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung Galaxy Tab A7 SM-T5...
  • OscarDC
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to play music from my computer on spotify?

I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable. All the songs I'm trying to add are mp3 filesThey aren't available on spotify - searched ...

  • Regular
  • I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable.  All the songs I'm trying to add...
  • OscarDC
  • Moderator
  • 2670 Views
  • 3 replies
  • 2 likes
  • 2670 Views
  • 3 replies
  • 2 likes

Superuser Contribution Android Auto

PlanPremiumCountryUSADevice(SAMSUNG GALAXY S22+)Operating SystemsAndroid My Question or IssueI can't search past R in the artist tab on Android Auto.

  • Music Fan
  • Plan Premium Country USA Device (SAMSUNG GALAXY S22+) Operating Systems Android    My Question or Issue I can't search past R in the artist tab on Android Auto. 
  • Vasil
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play liked songs without shuffle

PlanPremium CountryUnited States DeviceMoto G Power Operating SystemAndroid 11 My Question or IssueI got Spotify premium for two reasons. One was because I hate ads, and the other was so I could play my liked songs in the order that I want. I can't d...

  • Music Fan
  • Plan Premium   Country United States   Device Moto G Power   Operating System Android 11   My Question or Issue I got Spotify premium for two reasons. One was because...
  • BuddyAM
  • Music Fan
  • 921 Views
  • 3 replies
  • 0 likes
  • 921 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app not Loading

My phone : Xiaomi 11t ProThe app open on the logo and the app it closes immediately .I tried to:- restart my phone- reinstall the app- check for updatesThank you please help me.This is the first time in 4 years that I have had a problem like this.

  • Newbie
  • My phone : Xiaomi 11t Pro The app open on the logo and the app it closes immediately . I tried to: - restart my phone - reinstall the app - check for updates Thank you please help me. This is ...
  • Eni
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Airtel is saying You're Offline

PlanFree/PremiumCountryIndia / USADeviceRedmi Note 8 ProOperating SystemAndroid Oreo 10, MIUI Global 12.0.3 Stable My Question or IssueTried resetting data, rebooting, setting APN, airplane mode on/off, free app too

  • Music Fan
  •   Plan Free/Premium Country India / USA Device Redmi Note 8 Pro Operating System Android Oreo 10, MIUI Global 12.0.3 Stable   My Question or Issue Tried resetting data, rebo...
  • MadhurJ20
  • Visitor
  • 7783 Views
  • 19 replies
  • 0 likes
  • 7783 Views
  • 19 replies
  • 0 likes

Superuser Contribution (Android)Playlists wont load

My app will not load playlists. I've erased all data, I've deleted and redownloaded the app, I've restarted my phone, etc. I will click on a playlist and it will not go past the loading symbol. I have been having this issue for weeks. I used to have ...

  • Visitor
  • My app will not load playlists. I've erased all data, I've deleted and redownloaded the app, I've restarted my phone, etc. I will click on a playlist and it will not go past the loading symbol. I hav...
  • OscarDC
  • Moderator
  • 373 Views
  • 3 replies
  • 1 likes
  • 373 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android] Search Your Library

PlanPremiumCountryIceland Device(Samsung Galaxy S21 Ultra)Operating System(Android Oreo) My Question or IssueSpotify search through your library can't find some songs, I have tried to put Artist name or Song name both are not working. (For me - I cou...

  • Visitor
  • Plan Premium Country Iceland  Device (Samsung Galaxy S21 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify search through your library can't find some son...
  • Yordan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify start playing automatically

Hi,My phone starts playing spotify at random times in the middle of the night (between 4:00 and 6:00). It may happened after an update of my phone.PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueHi,My...

  • Casual Listener
  • Hi, My phone starts playing spotify at random times in the middle of the night (between 4:00 and 6:00). It may happened after an update of my phone. Plan Premium Country Netherlands Device Sam...
  • jdorfer
  • Regular
  • 11864 Views
  • 41 replies
  • 2 likes
  • 11864 Views
  • 41 replies
  • 2 likes

Superuser Contribution Car Subwoofer no longer playing from Spotify

PlanPremiumCountryCanadaDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssueMy car Subwoofer used to work but as of today I can no longer get Spotify to play thru my sub. The tuner plays fine thru the sub just not spotify, so the...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue My car Subwoofer used to work but as of today I can no longer get Sp...
  • Elena
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Black screen in Liked songs playlist

PlanFreeCountryIndiaDeviceRealme Narzo 30 pro 5GOperating SystemAndroid 12 My Question or IssueWhen I open my Liked songs playlist screen is black, no songs are visible. but my other playlists just work fine and all other songs are visible.

WhatsApp Image 2022-07-31 at 10.33.18 PM (1).jpeg WhatsApp Image 2022-07-31 at 10.33.18 PM.jpeg
  • Casual Listener
  • Plan Free Country India Device Realme Narzo 30 pro 5G Operating System Android 12   My Question or Issue When I open my Liked songs playlist screen is black, no songs are visible. but ...
  • Eni
  • Moderator
  • 1090 Views
  • 6 replies
  • 1 likes
  • Android
    black screen
    liked songs
  • 1090 Views
  • 6 replies
  • 1 likes

Superuser Contribution Scroll bar keeps disappearing

Premium userFinlandOnePlus 3T (ONEPLUS A3003_28_161213)OxygenOS 3.5.4Android 6.0.1 The handy scroll bar has been disappearing in a random fashion for a couple of days now. First it is there and the songlist is easily scrollable, then after some time ...

  • Casual Listener
  • Premium user Finland OnePlus 3T (ONEPLUS A3003_28_161213) OxygenOS 3.5.4 Android 6.0.1   The handy scroll bar has been disappearing in a random fashion for a couple of days now. First it i...
  • OscarDC
  • Moderator
  • 2178 Views
  • 4 replies
  • 0 likes
  • 2178 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android] Bluetooth controls don't work if Google Assistant is asked to play a song

Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread... https://community.spotify.com/t5/Ongoing-Issues/Bluetooth-control...

  • Casual Listener
  • Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread...   https...
  • Kungmats
  • Visitor
  • 3776 Views
  • 26 replies
  • 11 likes
  • Android
  • 3776 Views
  • 26 replies
  • 11 likes

Superuser Contribution Samsung S10e - mute when launched.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I start Spotify and select a song to play, it will play but the sound is muted and I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Wheneve...
  • Taylith
  • Community Legend
  • 341 Views
  • 2 replies
  • 1 likes
  • 341 Views
  • 2 replies
  • 1 likes

Superuser Contribution App problems,helpme

I can't use spotify on my tablet. I've tried many versions but they don't work. I can only log in and can't play. I can't see the song list. But my mobile phone is normal, only my tablet has problems. My tablet is Lenovo Xiaoxin padpro2021 and Lenovo...

  • Newbie
  • I can't use spotify on my tablet. I've tried many versions but they don't work. I can only log in and can't play. I can't see the song list. But my mobile phone is normal, only my tablet has problems...
  • Lyubka
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Songs after Pause/Play

PlanPremiumCountryGermanyDeviceHuawei P40Operating SystemAndroid 10 - EMUI 12.0.0.0 My Question or IssueWith the latest update, you've brought back a long-solved problem.Situation: I keep listening to the Favorite Songs playlist. I exit the Spotify a...

  • Casual Listener
  •   Plan Premium Country Germany Device Huawei P40 Operating System Android 10 - EMUI 12.0.0.0   My Question or Issue With the latest update, you've brought back a long-solved prob...
  • Elena
  • Moderator
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Licenced LocalFiles non playing

I have a Spotify subscription but not all songs I like to listen to are available on Spotify. So far no problem. So I go ahead and bought an album I like to listen to but not available on Spotify as a CD. I copied it on my phone enabled local files. ...

  • Casual Listener
  • I have a Spotify subscription but not all songs I like to listen to are available on Spotify. So far no problem. So I go ahead and bought an album I like to listen to but not available on Spotify as ...
  • Eni
  • Moderator
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes