Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanPremiumCountryBrazilDevice(Xiomi Redmi NOTE 9)Operating System(Android 10 running the interface MIUI 11) My Question or Issue My Spotify is cutting the low frequencies of the songs, cutting about 60hz, other apps such as Youtube, Tidal and Facebo...
PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 When using Google Assistant to play a song on Spotify ("Hey Google, play by on Spotify), I will get a popup showing that the Assistant is "Opening Spotify", but nothing happens. This happ...
PlanPremium StudentCountryUnited StatesDeviceOnePlus 6Operating SystemOxygenOS 10.3.7 based on Android 10 My Question or IssueWhenever I try to start or open a started group session, my app crashes. I have tried clearing cache and doing a fresh insta...
PlanFreeCountryPolandDeviceChromebook, but it seems the same across devices as long as I use open.spotifyOperating SystemBrowser My Question or IssueSo it's been a while, but maybe there's some simple solution. Or maybe it's cause I'm on free plan?Ev...
PlanPremiumCountryBrazilDeviceMotorola G5s PlusOperating SystemAndroid My Question or IssueShuffle button doesn't appear below the previous music button
Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortura porque Spotify no me aceptaba el correo ni contr...
PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...
I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...
PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...
PlanPremiumDeviceOnePlus 2Operating SystemAndroid 6.0.1 My Question or IssueI can not control the music that's currently playing in spotify through the Android Auto app when spotify is playing music on my phone. Spotify is showing up in Android Auto,...
Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...
PlanPremiumCountry DeviceSamsung Note 8 Operating SystemAndroid 8.0.0 My Question or Issue I noticed the Spotify app auto updates itself, even after disabled auto updates in the Google Play store, both globally, and specifically for spotify. The upda...
PlanPremiumCountryNetherlandsDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueThe music control buttons in my Notification Center aren't visible anymore since a couple of days. (see attached screenshots). My friends also have the same is...
PlanPremiumUnited States DevicePixel 3, 2020 Audi When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" ordering. I propose adding a global Android Auto specific setting to configu...
When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancelled my Premium.Please, fix it or advice me how to a...
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10 PlusOperating SystemAndroid Oreo My Question or IssueWhen I go to albums and hide certain songs, they still play and are selectable even though they have turned dark grey. The feature says you c...
PlanPremiumCountry DeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or IssueSpotify app w black background after install from Playstore will not open. It shows just the logo and never opens. Message "app keeps closing". Recently did two s...
PlanFreeCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueI've been having this issue for a couple days now where the app won't ask if I want 30 minutes ad free. I'll listen past two ad blocks and sometimes switch playli...
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy downloaded songs keep pausing/stopping. Sometimes, it gets two thirds of the way through a song, sometimes it is every 10 seconds. This just starte...