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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 74 Views
  • 0 replies
  • 2 likes

Superuser Contribution Die player Seite dreht sich nicht mehr wenn ich das Gerät zur Seite drehe, im Menü ist alles normal

Plan Premium Country Germany Device Huawei P20pro Operating System Android Oreo My Question or Issue Die player Seite dreht sich nicht mehr wenn ich das Gerät zur Seite drehe, im Menü ist alles normal

  • Casual Listener
  • Plan Premium   Country Germany   Device Huawei P20pro  Operating System Android Oreo   My Question or Issue   Die player Seite dreht sich nicht mehr wenn ich...
  • dfietkau
  • Newbie
  • 5139 Views
  • 7 replies
  • 2 likes
  • 5139 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution My spotify playlist is showing empty

PlanFreeCountryIndiaDeviceSamsung galaxy A10 (early 2019)Operating SystemAndroid 11Spotify version 8.7.58.459 My Question or IssueI Can't use Spotify at all anymore. My library is completely empty and none of the playlists show tracks (even Spotify p...

  • Newbie
  •   Plan Free Country India Device Samsung galaxy A10 (early 2019) Operating System Android 11 Spotify version  8.7.58.459   My Question or Issue I Can't use Spotify at al...
  • Jeremy
  • Spotify Legend
  • 2690 Views
  • 1 replies
  • 0 likes
  • 2690 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto and no mobile reception

I live in a rural area and regularly have no reception while travelling, so I have Spotify caching all liked songs, I even pre-cache before long trips, but as soon as I lose mobile reception the music stops. I don't understand the point of caching mu...

  • Visitor
  • I live in a rural area and regularly have no reception while travelling, so I have Spotify caching all liked songs, I even pre-cache before long trips, but as soon as I lose mobile reception the musi...
  • user-removed
  • Not applicable
  • 608 Views
  • 2 replies
  • 0 likes
  • 608 Views
  • 2 replies
  • 0 likes

Superuser Contribution despite all the efforts shuffle not working well

PlanFreeCountryPakistan Device pc Operating Systemwindows My Question or Issuethe shuffle button not working well while using windows, whenever i put my playlist on shuffle it stops working, please help me get rid of this issue, i have got a website ...

  • Visitor
  • Plan Free Country Pakistan  Device  pc  Operating System windows   My Question or Issue the shuffle button not working well while using windows, whenever i put my playli...
  • Jeremy
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same ad repeats over and over again

I was supposed to listen more music, then the UTP ad suddenly appears for 3 days, and WHY every ad combo was UTP and why every must be single ads, and it is impossible to play other ads and double ads, and it is impossible to watch a short video to g...

  • Regular
  • I was supposed to listen more music, then the UTP ad suddenly appears for 3 days, and WHY every ad combo was UTP and why every must be single ads, and it is impossible to play other ads and double ad...
  • Jeremy
  • Spotify Legend
  • 1848 Views
  • 8 replies
  • 0 likes
  • 1848 Views
  • 8 replies
  • 0 likes

Superuser Contribution Check connection - tried many things. Can't use spotify about to cancel my membership

I pay for the $10 a month premium plan, I have been using spotify for at least a couple of years. Last week I had a phone update, I don't know if that is what caused it, but it was around the same time I noticed that Spotify was not working cause I h...

  • Regular
  • I pay for the $10 a month premium plan, I have been using spotify for at least a couple of years. Last week I had a phone update, I don't know if that is what caused it, but it was around the same ti...
  • Jeremy
  • Spotify Legend
  • 1940 Views
  • 17 replies
  • 4 likes
  • 1940 Views
  • 17 replies
  • 4 likes

Superuser Contribution Choppy/Stuttering playback

PlanPremiumCountryUSDeviceLg Q70Operating SystemAndroid 10 (up to date) My Question or Issue seemingly out of nowhere yesterday I went to shuffle a playlist like I always do and immediately noticed the song was glitchy, playing in second intervals. I...

  • Regular
  •   Plan Premium Country US Device Lg Q70 Operating System Android 10 (up to date)   My Question or Issue  seemingly out of nowhere yesterday I went to shuffle a playlist like...
  • Strangelub
  • Casual Listener
  • 20769 Views
  • 28 replies
  • 4 likes
  • 20769 Views
  • 28 replies
  • 4 likes

Solved!!Superuser Contribution Android app crashes on startup

The Spotify Android app crashes on startup. This happens on both Android 11 and Android 12. The app is freshly installed and previously worked perfectly fine on this phone before. 08-26 15:30:20.101 19809 19809 E AndroidRuntime: FATAL EXCEPTION: main...

  • Newbie
  • The Spotify Android app crashes on startup. This happens on both Android 11 and Android 12. The app is freshly installed and previously worked perfectly fine on this phone before.   08-26 15:3...
  • OscarDC
  • Moderator
  • 1321 Views
  • 1 replies
  • 0 likes
  • 1321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs not playing on Google Home

PlanPremiumCountryUkDeviceSamsung android A71Operating SystemAndroid 11 My Question or IssueHi, Liked Songs are not playing when casting to Google home devices. Tried multiple devices and reinstalling Spotify. Anyone else have this issue?

  • Music Fan
  •   Plan Premium Country Uk Device Samsung android A71 Operating System Android 11   My Question or Issue Hi,  Liked Songs are not playing when casting to Google home devi...
  • themadqueen
  • Casual Listener
  • 2823 Views
  • 16 replies
  • 1 likes
  • 2823 Views
  • 16 replies
  • 1 likes

Superuser Contribution Downloads

All my downloads disappear when I restart my phone 

  • Visitor
  • All my downloads disappear when I restart my phone 
  • OscarDC
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! [Android][Other] Fix Spotify icon on media session in notification shade (Android 13)

Currently, when a media session is active, the Spotify icon is replaced with a white square.If the session is inactive (close Spotify completely via app switcher) then the icon will reappear.It also has a much larger and snazzier play button that sho...

Screenshot_20220823-124153.png Screenshot_20220823-124756.png
  • Newbie
  • Currently, when a media session is active, the Spotify icon is replaced with a white square. If the session is inactive (close Spotify completely via app switcher) then the icon will reappear. ...
  • OscarDC
  • Moderator
  • 485 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution No audio from Spotify on Wireless Earbuds.

So I have the realme 7 Pro phone and Redmi Buds 3 Lite earbuds, whenever I try listening to something it shows that the song is playing but I can't hear anything, I can hear like 1-2 seconds of the song when I pause it but when I resume I still can't...

  • Newbie
  • So I have the realme 7 Pro phone and Redmi Buds 3 Lite earbuds, whenever I try listening to something it shows that the song is playing but I can't hear anything, I can hear like 1-2 seconds of the s...
  • Vasil
  • Moderator
  • 1693 Views
  • 3 replies
  • 2 likes
  • 1693 Views
  • 3 replies
  • 2 likes

Superuser Contribution Autoplay

e of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....

  • Visitor
  • e of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • AlejaR
  • Moderator
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I get an infinite playlist from an artist or a song?

It looks like every time I try to use the Artist or Song Radio feature, it's no longer infinite. I always get the same limited results, mostly with well-known songs, so it's nearly impossible to actually discover something new, or find similar music....

  • Newbie
  • It looks like every time I try to use the Artist or Song Radio feature, it's no longer infinite. I always get the same limited results, mostly with well-known songs, so it's nearly impossible to actu...
  • AlejaR
  • Moderator
  • 2479 Views
  • 1 replies
  • 0 likes
  • 2479 Views
  • 1 replies
  • 0 likes

Superuser Contribution No music

PlanFamily Premium CountryCanadDeviceSamsung A10eOperating SystemAndroid 11 Good morning,I went on my Spotify app this morning, so I could download my music and none of my playlists are showing up. I have checked on the Web Player, and on a Samsung S...

  • Newbie
  • Plan Family Premium  Country Canad Device Samsung A10e Operating System Android 11   Good morning, I went on my Spotify app this morning, so I could download my music and none of ...
  • Novy
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

PlanFree/PremiumCountryUnited StatesDevicePixel 6 Pro and Pixel 5Operating SystemAndroid 12 My Question or IssueSo, I have tried clean installing Spotify, clearing the cache and this does not help. I have tested this with an iPhone 11 and it works ju...

  • Newbie
  • Plan Free/Premium Country United States Device Pixel 6 Pro and Pixel 5 Operating System Android 12   My Question or Issue So, I have tried clean installing Spotify, clearing the cache ...
  • OscarDC
  • Moderator
  • 863 Views
  • 1 replies
  • 0 likes
  • Nissan
    Troubleshooting
  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer working on Chromecast with Google TV

Plan Free Country Netherlands My Question or IssueMy family bought a Chromecast with Google TV a while ago and it was always possible to run the Spotify app installed on the Chromecast.We haven't used Spotify for a while and today when I tried to the...

  • Newbie
  • Plan Free  Country Netherlands   My Question or Issue My family bought a Chromecast with Google TV a while ago and it was always possible to run the Spotify app installed on the Chr...
  • Alex
  • Spotify Legend
  • 1845 Views
  • 1 replies
  • 0 likes
  • 1845 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Casting options not appearing in latest update

PlanPremiumCountryUSDevicePixel 6 ProOperating SystemAndroid 12 My Question or IssueSince the last update no cast speakers appear on my phone. I'm not able to cast to any Google speakers. Playing in the web app allows me to connect to the speaker, wh...

  • Visitor
  • Plan Premium Country US Device Pixel 6 Pro Operating System Android 12   My Question or Issue Since the last update no cast speakers appear on my phone. I'm not able to cast to any Goo...
  • Alex
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not playing songs

My Spotify app do not play songs after I loose cell coverage, and gets it back again. Any reason why ?

  • Newbie
  • My Spotify app do not play songs after I loose cell coverage, and gets it back again. Any reason why ? 
  • OscarDC
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not loading

PlanPremiumCountryNorwayDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueHello, I'm having issues with my Spotify not loading and being stuck on the Spotify logo when I try to start it. I started having this issue yesterda...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue Hello,   I'm having issues with my Spotify not loading and being s...
  • WhizzWr
  • Regular
  • 2171 Views
  • 15 replies
  • 4 likes
  • Android
    Android 12
    loading
    Logo
    stuck
  • 2171 Views
  • 15 replies
  • 4 likes