Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857538 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857538 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21617 Views
  • 3 replies
  • 0 likes
  • 21617 Views
  • 3 replies
  • 0 likes

(Using SPOTIFY app on Android) unable to connect to Sonos speakers

This issue has only emerged in the last 24 hours, and despite updating/resetting both Spotify & Sonos, and logging out/in of both, I am unable to resolve. Using the SPOTIFY app on android, when selecting 'connect to a device' or 'select a device' my ...

  • Visitor
  • This issue has only emerged in the last 24 hours, and despite updating/resetting both Spotify & Sonos, and logging out/in of both, I am unable to resolve.   Using the SPOTIFY app on androi...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution A bug in my android spotify

Hey there!Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even though I put different songs.Sometimes the player just st...

  • Casual Listener
  • Hey there! Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even thou...
  • Jeremy
  • Spotify
  • 511 Views
  • 4 replies
  • 1 likes
  • 511 Views
  • 4 replies
  • 1 likes

Superuser Contribution Cant listen on android phone

PlanFreeCountrysri lankaDeviceSamsung galaxy j400FOperating SystemAndroid 10 My Question or Issueevery time i try to play some song on my android phone nothing except for the play button works and when i click it nothing happens but the moment i swit...

  • Newbie
  • Plan Free Country sri lanka Device Samsung galaxy j400F Operating System Android 10   My Question or Issue every time i try to play some song on my android phone nothing except for the...
  • Jeremy
  • Spotify
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play but Spotify Lite does

PlanFreeCountryPeruDeviceSamsung Galaxy A01 CoreOperating SystemAndroid 10 Go Edition My Question or IssueI've been using Spotify Lite since forever but as I bought a new phone, a low budget one, decided to give Spotify a try, I uninstalled Spotify L...

  • Newbie
  • Plan Free Country Peru Device Samsung Galaxy A01 Core Operating System Android 10 Go Edition   My Question or Issue I've been using Spotify Lite since forever but as I bought a new pho...
  • Alex
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution App wont sync liked songs with the web browser

PlanPremiumCountryUnited statesDeviceGalaxy j7 starOperating SystemAndroid version 9 My Question or IssueI cant get my likes playlist to sync with the web browser version ( I use Chrome on Windows) of the playlist all of the other playlists seem to w...

  • Newbie
  • Plan Premium Country United states Device Galaxy j7 star Operating System Android version 9   My Question or Issue I cant get my likes playlist to sync with the web browser version ( I...
  • Ver
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Android
    liked songs
    liked songs missing
    Liked Songs playlist stops
    Sync issue
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto - Downloaded playlists won't load

PlanPremium DeviceSS Galaxy s9+Operating SystemAndroid 10 My Question or IssueAny downloaded playlists will not load on android auto. I don't have unlimited data so streaming my music on cellular is a no-no. Discover weekly loads fine but any other p...

  • Casual Listener
  •   Plan Premium     Device SS Galaxy s9+ Operating System Android 10   My Question or Issue Any downloaded playlists will not load on android auto. I don't have unlimite...
  • Mihail
  • Spotify Legend
  • 824 Views
  • 3 replies
  • 0 likes
  • android auto
    downloaded playlists
    not loading
  • 824 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuttering when i switch to next track

PlanPremiumCountryTurkeyDeviceRealme 7 ProOperating SystemAndroid 10 My Question or IssueTwo days ago i got an Oppo Realme 7 Pro, installed Spotify and noticed that the album covers stutter when i switch to next track. I tried doing a clean reinstall...

  • Regular
  • Plan Premium Country Turkey Device Realme 7 Pro Operating System Android 10   My Question or Issue Two days ago i got an Oppo Realme 7 Pro, installed Spotify and noticed that the album...
  • Novy
  • Moderator
  • 906 Views
  • 14 replies
  • 1 likes
  • 906 Views
  • 14 replies
  • 1 likes

Superuser Contribution Bluetooth controls do not work until app is force stopped and restarted

After connecting Bluetooth headphones (Jabra 75t) pause/play and skip/previous track buttons do not work until app is closed and restarted. Even more frustrating, this problem re-occurs after a random period of time, and the app is required to restar...

  • Regular
  • After connecting Bluetooth headphones (Jabra 75t) pause/play and skip/previous track buttons do not work until app is closed and restarted.  Even more frustrating, this problem re-occurs after a...
  • jbwalters22
  • Casual Listener
  • 691 Views
  • 12 replies
  • 0 likes
  • 691 Views
  • 12 replies
  • 0 likes

Superuser Contribution Why does my Spotify starts autmaticaly on my headset

I have spotify on my cumputer and my phone.. I start spotify on my computer when i start working for the day.. But connected to my phone i have i plantronic headset.And when i answer a call and end it by pushing the conekt/disconekt button on my head...

  • Visitor
  • I have spotify on my cumputer and my phone.. I start spotify on my computer when i start working for the day.. But connected to my phone i have i plantronic headset. And when i answer a call and end...
  • Novy
  • Moderator
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instagram share image is weird

PlanPremiumCountryHungaryDeviceXiaomi Redmi Note 9 proOperating SystemAndroid 10 My Question or IssueDoes anyone else has problems sharing on Instagram stories? The album image is out of bounds, the letters are big and the spotify logo is showing on ...

Screenshot_2021-03-08-14-20-40-406_com.instagram.android.jpg
  • Newbie
  • Plan Premium Country Hungary Device Xiaomi Redmi Note 9 pro Operating System Android 10   My Question or Issue Does anyone else has problems sharing on Instagram stories? The album ima...
  • Ver
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files won't sync to phone

PlanPremiumCountryUSADeviceMoto G PowerOperating System(Windows 10) My Question or IssueHello, I can't get my local files to sync to my phone. Previously, I had a Moto G5+ for years and never had any issues with doing the usual download on PC and the...

  • Casual Listener
  • Plan Premium Country USA Device Moto G Power Operating System (Windows 10)   My Question or Issue Hello, I can't get my local files to sync to my phone. Previously, I had a Moto G5+ fo...
  • Jeremy
  • Spotify
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liking songs doesn't work

PlanPremiumCountryRussiaDeviceSamusng A8Operating SystemAndroid 10 My Question or IssueI click on "like", and nothing changes. Nothing happens. If I try to remove a song from "liked" playlist, it asks me for confirmation, but nothing changes when I c...

  • Newbie
  • Plan Premium Country Russia Device Samusng A8 Operating System Android 10   My Question or Issue I click on "like", and nothing changes. Nothing happens. If I try to remove a song from...
  • Jeremy
  • Spotify
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Fix the Android SD card bug!

I would love to see the Android SD card bug fixed! It's a known bug that happens when the user stores their spotify downloads on an sd card. it causes the app to return an error message stating "go online to see menu" when attempting to view artist o...

  • Casual Listener
  • I would love to see the Android SD card bug fixed! It's a known bug that happens when the user stores their spotify downloads on an sd card. it causes the app to return an error message stating "go o...
  • 11123349791
  • Music Fan
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot remove Album showing at the top (Android app)

PlanFree/Premium DeviceOnePlus 6 Operating SystemAndroid Oreo My Question or IssueI was making a christmas playlist & I listened to one of the songs in this album(check the image attached) back in December and now for some reason this album keeps sho...

  • Casual Listener
  • Plan Free/Premium   Device OnePlus 6   Operating System Android Oreo   My Question or Issue I was making a christmas playlist & I listened to one of the songs in thi...
  • Novy
  • Moderator
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics won't show on Adroid

PlanPremium CountryArgentina DeviceMotorola One ActionOperating SystemAndroid 10 My Question or IssueLyrics won't show on my phone (They appear on the desktop app). I tried a clean install, as you suggested, but it did not work. I also created anothe...

  • Casual Listener
  • Plan Premium   Country Argentina   Device Motorola One Action Operating System Android 10   My Question or Issue Lyrics won't show on my phone (They appear on the desktop a...
  • Novy
  • Moderator
  • 407 Views
  • 3 replies
  • 1 likes
  • 407 Views
  • 3 replies
  • 1 likes

Superuser Contribution Very poor sound quality when playing in my car

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid version 9 My Question or IssueI purchased a new 2019 Chevy Colorado over the weekend and when I tried to connect my phone to stream Spotify the sound quality was terrible, hollow an...

  • Visitor
  •   Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android version 9   My Question or Issue I purchased a new 2019 Chevy Colorado over the weekend and when I t...
  • RiveDroite
  • Music Fan
  • 9779 Views
  • 7 replies
  • 3 likes
  • 9779 Views
  • 7 replies
  • 3 likes

Superuser Contribution Spotify freezes, search won't work, songs can't be stopped

PlanPremiumCountryUKDeviceHuawei P9 PlusOperating SystemAndroid My Question or IssueSpotify will just "hang" when searching, the screen flashes without content loading.When a song is playing, randomly it can't be stopped and the only way to stop it i...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P9 Plus Operating System Android   My Question or Issue Spotify will just "hang" when searching, the screen flashes without content loading. Whe...
  • Alex
  • Moderator
  • 3581 Views
  • 16 replies
  • 4 likes
  • 3581 Views
  • 16 replies
  • 4 likes

Solved!!Superuser Contribution "Spotify connections" notification

I've seen several mentions about notifications saying "Waze is connected" and similar, that are stuck on screen, but that's not quite my situation.All I get ony phone is a notification saying "Spotify connections"... No other details, tapping it does...

  • Music Fan
  • I've seen several mentions about notifications saying "Waze is connected" and similar, that are stuck on screen, but that's not quite my situation. All I get ony phone is a notification saying "Spot...
  • 313
  • Newbie
  • 11224 Views
  • 9 replies
  • 0 likes
  • 11224 Views
  • 9 replies
  • 0 likes

Mí android no reproduce la música

Mí aplicación de android no reproduce la música

  • Newbie
  • Mí aplicación de android no reproduce la música
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Car mode turns itself back on.

PlanPremiumCountryUSDeviceSamsung galaxy s20 ultra 5gOperating SystemAndroid 11 My Question or IssueI hate car mode with a burning passion. I turn it off in settings. If I close the app and reopen it's back on. Please make it stop. I have done a clea...

  • Newbie
  •   Plan Premium Country US Device Samsung galaxy s20 ultra 5g Operating System Android 11   My Question or Issue I hate car mode with a burning passion. I turn it off in settings....
  • Eni
  • Moderator
  • 304 Views
  • 1 replies
  • 1 likes
  • car mode
  • 304 Views
  • 1 replies
  • 1 likes