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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6327 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Spotify (Android Auto) Doesn’t Play Soundtracks/Albums in full

Plan - FreeCountry - CanadaDevice - Pixel 4aOperating System - Android 12 Been noticing an issues for a couple years now when using Spotify through Android Auto. If you select an Album/Soundtrack to play Spotify will play a few songs then go off albu...

Newbie

Plan - Free Country - Canada Device - Pixel 4a Operating System - Android 12   Been noticing an issues for a couple years now when using Spotify through Android Auto.  If you sele...

Kiril

Moderator

904 Views

1 replies

2 likes

album
android auto
  • 904 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Alarm only plays for 10 seconds

PlanPremiumCountrySwedenDeviceGoogle Pixel 6 ProOperating SystemAndroid 12 My Question or IssueI've got a play list that I use for my reoccurring alarm in the morning. Recently, it's only been playing for 10 seconds and stops which is an issue if the...

Regular

Plan Premium Country Sweden Device Google Pixel 6 Pro Operating System Android 12   My Question or Issue I've got a play list that I use for my reoccurring alarm in the morning. Recent...

MissedAlarm-LostJob

Regular

3869 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution Android app is extremely slow

First of all, yes I know there are threads like this but I've tried the solutions and nothing worked. Installed the app on new phone, everything is super slow, just like on my old phone. I tried everything I've seen on other threads. Reinstalling, de...

Visitor

First of all, yes I know there are threads like this  but I've tried the solutions and nothing worked.   Installed the app on new phone, everything is super slow, just like on my old phon...

kaeptnsema

Regular

3712 Views

8 replies

0 likes

  • 3712 Views
  • 8 replies
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Superuser Contribution Can't report a user -- verification code error

Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam).When I try to report, submit my email for the verification code then copy and paste the code into the verification box, it errors out, sayi...

Regular

Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam). When I try to report, submit my email for the verification code then copy and paste th...

MafeG

Spotify Legend

613 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics not showing (checked other threads)

PlanPremium Family PlanCountryPolandDeviceSamsung A71Operating SystemAndroid 11 (samsung system overlay 3.1) account started in 2017 (I noticed that for younger accounts the problem doesn't appear) and I won't switch to another My Question or IssueIn...

Casual Listener

  Plan Premium Family Plan Country Poland Device Samsung A71 Operating System Android 11 (samsung system overlay 3.1)    account started in 2017 (I noticed that for younger a...

Alex

Spotify Legend

1405 Views

1 replies

0 likes

android 11
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Superuser Contribution Downloaded songs stop playing after 5 seconds if I'm connected to a network

For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache, have plenty of storage, tried different versions ...

Newbie

For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache...

Ver

Spotify Legend

419 Views

1 replies

0 likes

Android
music stops
music stops playing
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  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't connect to Google Nest speaker

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 and Google Nest SpeakerOperating SystemAndroid 12 and One UI 4 My Question or IssueI select my Google Nest Speaker in the connected devices. The Nest Speaker plays the "connected" chime sound however S...

Music Fan

Plan Premium Country Canada Device Samsung Galaxy S20 and Google Nest Speaker Operating System Android 12 and One UI 4   My Question or Issue I select my Google Nest Speaker in the con...

therealoxyd

Newbie

24110 Views

46 replies

0 likes

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  • 46 replies
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Superuser Contribution Premium unable to play downloaded songs

PlanPremiumCountrySloveniaDeviceSamsung Galaxy Grand NeoOperating System(Android KitKat 4.4.4)App version8.6.52.916 I'm having troubles playing downloaded songs from Spotify. I've factory resettedmy phone, did numeral fresh installs, also checked tha...

Regular

Plan Premium Country Slovenia Device Samsung Galaxy Grand Neo Operating System (Android KitKat 4.4.4) App version 8.6.52.916   I'm having troubles playing downloaded songs from Spotif...

miro_b

Regular

1779 Views

10 replies

0 likes

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  • 10 replies
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Superuser Contribution cant see lyrics with my premium account

PlanPremiumCountryTurkeyDevice(Xiaomi Mi 9)Operating System(Android) My Question or Issuei have been using premium for a long time but still dont have the lyrics feature. When i switch to an another free account on my device the lyrics are there but ...

Newbie

Plan Premium Country Turkey Device (Xiaomi Mi 9) Operating System (Android)   My Question or Issue i have been using premium for a long time but still dont have the lyrics feature. Whe...

Eni

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
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Superuser Contribution Podcasts not available in offline mode

PlanPremiumCountryIndiaDeviceXiaomi Redmi 6 ProOperating SystemAndroid Pie My Question or IssuePodcasts are downloaded successfully, but not played and available in Offline mode.

Newbie

Plan Premium Country India Device Xiaomi Redmi 6 Pro Operating System Android Pie   My Question or Issue Podcasts are downloaded successfully, but not played and available in Offline m...

Jeremy

Spotify Legend

400 Views

1 replies

0 likes

podcast
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  • 1 replies
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Superuser Contribution Google assistant on Sonos fails to play spotify music

Plan: FamilyCountry: SwedenDevice: Sonos Arc Hi. I am using the google assistent on Sonos Arc home theatre system and I can through voice command control everything around music playing (next song, volume control) EXCEPT to START playing music on spo...

Newbie

Plan: Family Country: Sweden Device: Sonos Arc   Hi.   I am using the google assistent on Sonos Arc home theatre system and I can through voice command control everything around music...

Poeria

Newbie

3798 Views

7 replies

1 likes

  • 3798 Views
  • 7 replies
  • 1 likes

Superuser Contribution [Android] "Now Playing" Screen will not show after returning to App

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid 12 My Question or IssueSince about two month ago, I have the following issue which is now getting worse:The problem occurs when I am listening to music or a podcast and...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S21 Ultra 5G Operating System Android 12   My Question or Issue Since about two month ago, I have the following issue which is now ge...

Dana1988

Newbie

1546 Views

4 replies

1 likes

Android
bug
Now playing
  • 1546 Views
  • 4 replies
  • 1 likes

Superuser Contribution Offline mode - albums will shuffle songs when resuming play

Hi! I just recently got the Spotify Premium plan and have been kind of frustrated with the #1 reason why I got it - offline play. I'm an albums person and almost exclusively listen to full albums, offline (so I don't use cell plan data). Well, I've b...

Casual Listener

Hi! I just recently got the Spotify Premium plan and have been kind of frustrated with the #1 reason why I got it - offline play. I'm an albums person and almost exclusively listen to full albums, of...

Ryanesta

Casual Listener

924 Views

7 replies

0 likes

Android
Mobile
  • 924 Views
  • 7 replies
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Superuser Contribution Adverts won't start

PlanFreeCountryUSADeviceMoto G Power ( XT2041-4 )Operating SystemAndroid 11 My Question or IssueTwo issues.1. Same two adverts constantly playing throughout the night ( taco bell & steyer university ). 2. When an advert break happens, sometimes nothi...

Casual Listener

Plan Free Country USA Device Moto G Power ( XT2041-4 ) Operating System Android 11   My Question or Issue Two issues. 1. Same two adverts constantly playing throughout the night ( t...

Jeremy

Spotify Legend

667 Views

5 replies

0 likes

adverts
lock screen
not playing
  • 667 Views
  • 5 replies
  • 0 likes

Superuser Contribution Desktop local files added to playlist, only some sync to mobile

Plan - PremiumCountry USADevice - Pixel 5Operating System - Android 12My Question or IssueIn the Desktop app, I create a new playlist, and add 10 local files to it. All 10 play fine in the desktop app. I sync the playlist to my Android device. 9 of t...

Regular

Plan - Premium Country USA Device - Pixel 5 Operating System - Android 12 My Question or Issue In the Desktop app, I create a new playlist, and add 10 local files to it. All 10 play fine i...

YourUncleTony

Regular

1035 Views

2 replies

0 likes

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Superuser Contribution Spotify Connect JVC KD-X472DBT doesnt work "Connecting" all the Time

PremiumGermany Samsung Huawei P10 Lite Android 8.0.0Spotify 8.7.0.1154JVC KD-X472DBTPlaying via Bluetooth The bluetooth connection works and I can hear the music from the app but it just says "Connecting" constantly so I can't use any of the addition...

Music Fan

  Premium Germany   Samsung Huawei P10 Lite Android 8.0.0 Spotify 8.7.0.1154 JVC KD-X472DBT Playing via Bluetooth   The bluetooth connection works and I can hear the musi...

Yordan

Moderator

10166 Views

12 replies

5 likes

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  • 12 replies
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Superuser Contribution ¿ Por qué no me aparece la opción de compartir sólo letras en Instagram?

PlanPremiumCountryChileDevice(Motorola Moto G30)Operating System(Android 11) My Question or Issue Hola, comunidad.Quería saber el porqué de que no me aparece la opción de compartir en el apartado de "letras", he visto en varias historias que ahora co...

Newbie

  Plan Premium Country Chile Device (Motorola Moto G30) Operating System (Android 11)   My Question or Issue   Hola, comunidad. Quería saber el porqué de que no me aparece...

MafeG

Spotify Legend

1747 Views

1 replies

0 likes

  • 1747 Views
  • 1 replies
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Superuser Contribution Download all songs at once

I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated.

Casual Listener

I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated. 🙏

greensnoopy

Casual Listener

28936 Views

6 replies

1 likes

App & Features
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  • 6 replies
  • 1 likes

I still can't see lyrics on mobile phone

I've tried to uninstall and install several times and it didn't help. I also bought new phone for it. Still not showing:(Android 11Samsung Galaxy A22

Casual Listener

I've tried to uninstall and install several times and it didn't help. I also bought new phone for it. Still not showing:( Android 11 Samsung Galaxy A22

377 Views

0 replies

0 likes

App & Features
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Superuser Contribution Lyrics not showing

PlanPremium DuoCountryPolandDeviceSamsung A70Operating SystemAndroid 11 Hi there,I'm relieved to see some others have the same issue. The lyrics are showing on my desktop player too but not on my phone app. I'm on a Premium Duo plan and the other mem...

Newbie

Plan Premium Duo Country Poland Device Samsung A70 Operating System Android 11   Hi there, I'm relieved to see some others have the same issue. The lyrics are showing on my deskto...

Alex

Spotify Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes