White box on the music bar thing

[#1]

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

[Eni]

Hey there, 

Thanks for getting in touch about this here in the Community. 

Could you send us a screenshot of what you're seeing on your end? We'll take a closer look. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout.

[Javi_Silva209]

Hello. Thank you for responding to my email. I have attached a screenshot
of the "white box" I and other users have seen.

When this happens my music stops and does not play. I have to reshuffle my
playlist.

[Lyubka]

Hey @Javi_Silva209,

Thank you for your reply in this thread.

You're saying that you've attached a screenshot with the white box but we're not able to see and open them. With that being said, we can't find the root cause of what you are experiencing. Could you please try to attach them again? 

We'll be on the lookout for your reply.