Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194409 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535586 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439018 Views
565 replies
37 likes
PlanFamilyCountryUkraineDevice(Redmi note 10)Operating System(Android 12) My Question or IssueDownloaded music becomes unavailable immediately after the internet goes down. I tried all the recommendations, deleted Spotify and reinstalled. All permiss...
Plan Family Country Ukraine Device (Redmi note 10) Operating System (Android 12) My Question or Issue Downloaded music becomes unavailable immediately after the internet goes down. I...
Moderator
894 Views
5 replies
1 likes
I started having this issue in the last month (Jan 2023). Spotify tells me to sort on the desktop app and while that works, the sort of songs in the playlist IS NOT REFLECTED in the android app. I'm a premium customer and this is really CRITICAL feat...
I started having this issue in the last month (Jan 2023). Spotify tells me to sort on the desktop app and while that works, the sort of songs in the playlist IS NOT REFLECTED in the android app. I'm ...
Spotify Star
1053 Views
5 replies
0 likes
Plan: Premium Country: Canada Device: Samsung Galaxy A32 5G Operating System: Android My Question or Issue: Throughout the last couple of weeks I have been experiencing spotify auto-pausing my podcasts during playback. The autopausing seems to happen...
Plan: Premium Country: Canada Device: Samsung Galaxy A32 5G Operating System: Android ...
Spotify Legend
489 Views
1 replies
0 likes
PlanPremiumDeviceGalaxy S22Operating SystemAndroid 13 My Question or IssueWhen I'm listening to something on the phone app and I like the song on the web player (which I'm using as a controller sort of), the song doesn't like on the mobile app. And v...
Plan Premium Device Galaxy S22 Operating System Android 13 My Question or Issue When I'm listening to something on the phone app and I like the song on the web player (which I'm using ...
Moderator
481 Views
1 replies
0 likes
When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100% blocked when you come back to it and it shows them as unblocked and gives to an option to block them a...
When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100% blocked when you come back to it and it shows...
Moderator
757 Views
3 replies
1 likes
I have set everything to use max bandwidth but it still doesn't play.
I have set everything to use max bandwidth but it still doesn't play.
Roadie
531 Views
1 replies
0 likes
my design changed without an update while I was listening. the share-button swapped places with the title and the artist. I've already deleted and re-installed the app but nothing changed. my friends who have the same phone as me still have the norma...
my design changed without an update while I was listening. the share-button swapped places with the title and the artist. I've already deleted and re-installed the app but nothing changed. my friends...
Moderator
316 Views
1 replies
0 likes
モバイルにおいて、ホーム画面に追加 のボタンが見つかりません。以前は可能でした。バージョンが最新であることは確認しました。再ログインを行いました。
モバイルにおいて、ホーム画面に追加 のボタンが見つかりません。 以前は可能でした。 バージョンが最新であることは確認しました。 再ログインを行いました。
Community Legend
929 Views
1 replies
2 likes
I have two fire sticks in my home and until recently Spotify worked perfectly on both of them all of a sudden one of the fire sticks won’t connect to Spotify but every other application on it works so I know Spotify is the issue
I have two fire sticks in my home and until recently Spotify worked perfectly on both of them all of a sudden one of the fire sticks won’t connect to Spotify but every other application on it works s...
Spotify Star
585 Views
1 replies
0 likes
Here's a terrible customer experience I keep having:A podcast ad startsI use the skip 15 buttonAll controls disappear(Since this doesn't happen literally every time, I sometimes tap the button a few times, but when it disappears, I end up clicking so...
Here's a terrible customer experience I keep having: A podcast ad starts I use the skip 15 button All controls disappear (Since this doesn't happen literally every time, I sometimes tap the butt...
Regular
559 Views
2 replies
0 likes
About 2 days ago my playlist repeat button disappeared. I still can repeat individual songs. But I use the playlist repeat button all the time and now its gone and automatically plays recommended songs once the playlist is done.
About 2 days ago my playlist repeat button disappeared. I still can repeat individual songs. But I use the playlist repeat button all the time and now its gone and automatically plays recommended s...
Spotify Legend
450 Views
1 replies
0 likes
When I searched up in YouTube I found that people know where is it but when I do what they say nothing happens it just doesn't show
When I searched up in YouTube I found that people know where is it but when I do what they say nothing happens it just doesn't show
Moderator
501 Views
1 replies
0 likes
How do I fix it to stay on my liked songs
How do I fix it to stay on my liked songs
Spotify Legend
791 Views
2 replies
1 likes
Yes, that issue again. I've been having this problem for more than one full month now, and I have tried EVERYTHING I could find. I've read all the threads, I've watched loads of videos, read multiple articles on the issue, and along the way, got more...
Yes, that issue again. I've been having this problem for more than one full month now, and I have tried EVERYTHING I could find. I've read all the threads, I've watched loads of videos, read multiple...
Moderator
4374 Views
8 replies
2 likes
I have some playlists with more than 80 songs, but when i want to play one the Play Queue only take 80 songs and i can´t listen all my playlist on the same play queue. It hapen on my PC and my android
I have some playlists with more than 80 songs, but when i want to play one the Play Queue only take 80 songs and i can´t listen all my playlist on the same play queue. It hapen on my PC ...
Casual Listener
752 Views
3 replies
0 likes
PlanPremiumCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 13 My Question or IssueOn the latest update there is an overlapping button on the topbar in the player; the play and options button. Steps to reproduceThe issue is most visible on ...
Plan Premium Country Netherlands Device Fairphone 4 Operating System Android 13 My Question or Issue On the latest update there is an overlapping button on the topbar in the player; ...
Casual Listener
783 Views
2 replies
0 likes
Issue started happening in DecemberMy device: Samsung Galaxy S21 5G, Android 13Spotify Version 8.8.2.434 When I stop playing from a playlist and come back to it, sometimes the same 2-4 songs just repeatedly loop until I pick another playlist and come...
Issue started happening in December My device: Samsung Galaxy S21 5G, Android 13 Spotify Version 8.8.2.434 When I stop playing from a playlist and come back to it, sometimes the same 2-4 s...
364 Views
0 replies
1 likes
PlanFreeCountryAustraliaDeviceSamsung S7 - Denon AVR-x1000Operating SystemAndroid 8.0 I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able to use Spotify Connect as I have heard that it will be available for Spotify Free ...
Plan Free Country Australia Device Samsung S7 - Denon AVR-x1000 Operating System Android 8.0 I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able ...
Not applicable
3081 Views
1 replies
3 likes
Whenever I get a messenger notification, spotify will completely stopPlanPremiumCountryNew Zealand DeviceSamsung galaxy tab lite My Question or IssueEvery time someone messages on fb messenger spotify will completely stop until I press play again. Do...
Whenever I get a messenger notification, spotify will completely stop Plan Premium Country New Zealand Device Samsung galaxy tab lite My Question or Issue Every time someone m...
Moderator
3209 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice(Samsung Galaxy 21)Operating System(Android 13) My Question or IssueMy Spotify recently stated crashing as soon as I open it when connected to my headphones. It only happens when connected to my headphones, not all Bluet...
Plan Premium Country Canada Device (Samsung Galaxy 21) Operating System (Android 13) My Question or Issue My Spotify recently stated crashing as soon as I open it when connected to m...
369 Views
0 replies
0 likes
