Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cihaz listesi dolu hatası alıyorum

Yazılım işiyle uğrastigim için sıkça telefon sıfırlıyorum ve Spotify bunu yeni cihaz olarak algılıyor cihaz listesini de benim temizlemem mümkün değil daha önce destek hattından birisi bana yardımcı olmuştu

  • Visitor
  • Yazılım işiyle uğrastigim için sıkça telefon sıfırlıyorum ve Spotify bunu yeni cihaz olarak algılıyor cihaz listesini de benim temizlemem mümkün değil daha önce destek hattından birisi bana yardımcı ...
  • Dian
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Almost everything gone from account including Premium.

PlanPremiumCountryUKDeviceSamsung A10sOperating SystemAndroid 11 My Question or IssueI recently logged out of my account on Android, and when I logged back in almost everything was gone - the Home and Search tabs are as if my account was newly create...

  • Newbie
  • Plan Premium Country UK Device Samsung A10s Operating System Android 11   My Question or Issue I recently logged out of my account on Android, and when I logged back in almost everythi...
  • Dian
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly - I don't like "Artist" gone?

THIS IS ABOUT ANDROID DON'T MOVE IT TO THE iOS FORUM AND A THREAD ABOUT SOMETHING ELSE!!!! PlanPremiumCountrySwedenDeviceSamsung A3Operating SystemAndroid 8 My Question or IssueJust updated the app to discover that the option do dislike an artist in ...

  • Roadie
  • THIS IS ABOUT ANDROID DON'T MOVE IT TO THE iOS FORUM AND A THREAD ABOUT SOMETHING ELSE!!!!   Plan Premium Country Sweden Device Samsung A3 Operating System Android 8   My Questio...
  • couchcorpse
  • Casual Listener
  • 5098 Views
  • 9 replies
  • 4 likes
  • 5098 Views
  • 9 replies
  • 4 likes

Solved!! Settings Unavailable

2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and similar settings show they are unavailable. I have uninstalled and reinstal...

  • Casual Listener
  • 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and...
  • CK0y0TE
  • Visitor
  • 25568 Views
  • 3 replies
  • 0 likes
  • Note 9
  • 25568 Views
  • 3 replies
  • 0 likes

Superuser Contribution volume keeps automatically turning up to maximum

My android app keeps turning up to full volume by itself every few minutes. Tried reinstalling, have disabled equaliser and tried different headphones but still happening. Also tried the music player on my phone and it doesn't happen on that.It stopp...

  • Casual Listener
  • My android app keeps turning up to full volume by itself every few minutes. Tried reinstalling, have disabled equaliser and tried different headphones but still happening. Also tried the music player...
  • Dian
  • Spotify Legend
  • 10914 Views
  • 7 replies
  • 4 likes
  • volume issues
  • 10914 Views
  • 7 replies
  • 4 likes

Superuser Contribution Problem With Mobile Queue When Playing A Playlist Folder

Although below are my current specs, this issue with the mobile queue has been persistent on my other android phones, such as my Pixel 4 with the latest update of Android 12. Plan: PremiumSpotify Version: 8.7.38.667Phone: Pixel 2 XLOS: Android 11 I’d...

  • Regular
  • Although below are my current specs, this issue with the mobile queue has been persistent on my other android phones, such as my Pixel 4 with the latest update of Android 12.   Plan: Premium ...
  • OscarDC
  • Moderator
  • 622 Views
  • 7 replies
  • 0 likes
  • 622 Views
  • 7 replies
  • 0 likes

Superuser Contribution Notification doesn't dissappear

After closing the app, the floating notification doesn't dissappear from lock screen

  • Regular
  • After closing the app, the floating notification doesn't dissappear from lock screen
  • Kiril
  • Moderator
  • 583 Views
  • 6 replies
  • 0 likes
  • 583 Views
  • 6 replies
  • 0 likes

Superuser Contribution Text is not properly displayed under PLAYING FROM SEARCH section

PlanPremiumCountryRomaniaDeviceSamsung Galaxy A52s 5GOperating SystemAndroid 12 with One UI 4.1 and Spotify Version is 8.7.36.923 My Question or IssueThere is a bug in the Android App. The text that was used to search for a specific song is not prope...

InkedScreenshot_20220611-201541_Spotify_LI.jpg Screenshot_20220611-201608_Spotify.jpg InkedScreenshot_20220611-201608_Spotify_LI.jpg InkedScreenshot_20220611-195014_Spotify_LI.jpg
  • Newbie
  • Plan Premium Country Romania Device Samsung Galaxy A52s 5G Operating System Android 12 with One UI 4.1 and Spotify Version is 8.7.36.923   My Question or Issue There is a bug in the An...
  • caxinte
  • Newbie
  • 557 Views
  • 2 replies
  • 2 likes
  • bug android
  • 557 Views
  • 2 replies
  • 2 likes

Superuser Contribution Plays automatically on opening but I can't turn off or pause,play sign stuc

I open the app and it goes to what I was playing previously, it starts automatically but it does not register in the play button. It still says play but it should be a Pause logo. I can hit it and the app just pauses for a moment. I can't turn off th...

  • Visitor
  • I open the app and it goes to what I was playing previously, it starts automatically but it does not register in the play button. It still says play but it should be a Pause logo. I can hit it an...
  • Dian
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automix doesn't work on bluetooth

I use the automix feature. When I play the music through my phone's speaker or through a wired connection automix works great. However it does not do the automix on bluetooth, the songs just play with the normal gap. Is this a known bug?

  • Visitor
  • I use the automix feature. When I play the music through my phone's speaker or through a wired connection automix works great. However it does not do the automix on bluetooth, the songs just play wit...
  • Jeremy
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback is no longer pausing when removing headphones

Plan: PremiumCountry: AUDevice: Samsung Galaxy S10Operating System: Android 12 My Question or Issue:Playback is no longer pausing on removal of headphones from the jack. This is occurring on both the full Spotify app and Spotify lite app. I have othe...

  • Regular
  • Plan: Premium Country: AU Device: Samsung Galaxy S10 Operating System: Android 12   My Question or Issue: Playback is no longer pausing on removal of headphones from the jack. This is...
  • Jeremy
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

does leaving a collaborative playlist remove songs i added?

i added a song to one by accident, only collaborative so i could see it. tried to remove it but only "hide in list" and such popped up. i panicked and left the playlist, im wanting to know if the song is still there?

  • Newbie
  • i added a song to one by accident, only collaborative so i could see it. tried to remove it but only "hide in list" and such popped up. i panicked and left the playlist, im wanting to know if the son...
  • Taylith
  • Community Legend
  • 8435 Views
  • 1 replies
  • 1 likes
  • 8435 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist läuft nicht weiter, bricht ab

Meine erstellten Playlists laufen oft nur 3 bis 4 Songs und brechen dann ab, trotz WLAN und herunter geladener Playlist. Auf dem Handy sieht es dann so aus, als wäre die Playlist zu Ende - also gehe ich zurück auf die komplette Playlist und muss neu ...

  • Visitor
  • Meine erstellten Playlists laufen oft nur 3 bis 4 Songs und brechen dann ab, trotz WLAN und herunter geladener Playlist. Auf dem Handy sieht es dann so aus, als wäre die Playlist zu Ende - also gehe ...
  • Kiril
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is blocking UDP 1900. Other apps can no longer find my DLNA server!

Currently using Spotify build 2.7.0.883 on HTC One M7 on Android 5.0.2 (stock). I have a NAS running a DLNA server. I use BubbleUPnP and LocalCast apps to watch and to send content to my tv. Recently these apps no longer finds my DLNA server, and Bub...

  • Music Fan
  • Currently using Spotify build 2.7.0.883 on HTC One M7 on Android 5.0.2 (stock).   I have a NAS running a DLNA server. I use BubbleUPnP and LocalCast apps to watch and to send content to my tv....
  • robano_
  • Visitor
  • 4795 Views
  • 14 replies
  • 0 likes
  • 4795 Views
  • 14 replies
  • 0 likes

Superuser Contribution After playing first song in Liked list, the next song is from the 'Play Queue'

PlanPremiumCountryShifted to Pakistan from the US DeviceOne plus 7 proOperating SystemAndroid My Question or Issue I go to my liked songs and press the play button. After the first song is finished, the next song is from the 'Play Queue' and complete...

  • Casual Listener
  • Plan Premium Country Shifted to Pakistan from the US   Device One plus 7 pro Operating System Android    My Question or Issue   I go to my liked songs and press the pl...
  • Jeremy
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing on this phone notification won't go away

Even when spotify is closed on my notification bar it says this phone:Track nameArtist With a play button and skip song button I've tried everything I think it's because when I open spotify it automatically plays that song with no way of dismissing t...

  • Visitor
  • Even when spotify is closed on my notification bar it says this phone: Track name Artist With a play button and skip song button I've tried everything I think it's because when I open spoti...
  • Alex
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Song titles don't change on car display

PlanPremiumCountryLithuaniaDevice(Oneplus 6, Skoda Amundsen infotainment)Operating System(Oxygen OS 10.3.8)My Question or IssueWhen I start spotify through bluetooth on my car stereo and the song ends or I change it, the title of the song doesn't cha...

  • Casual Listener
  • Plan Premium Country Lithuania Device (Oneplus 6, Skoda Amundsen infotainment) Operating System (Oxygen OS 10.3.8) My Question or Issue When I start spotify through bluetooth on my car stere...
  • NorCal2
  • Visitor
  • 9071 Views
  • 2 replies
  • 8 likes
  • Car Bluetooth
    Car Play
    Oneplus
  • 9071 Views
  • 2 replies
  • 8 likes

Superuser Contribution [Android][Podcasts] Use Spotify videos with bluetooth headphones

Currently if I want to watch a podcast with bluetooth headphones, I CANT. Spotify is pausing all video once any of my Bluetooth headphones are connected. Youtube you can do this, I don't see why we can't do this for spotify. Guess this leaves us no c...

  • Casual Listener
  • Currently if I want to watch a podcast with bluetooth headphones, I CANT.   Spotify is pausing all video once any of my Bluetooth headphones are connected.   Youtube you can do this, I ...
  • AndresM
  • Spotify
  • 803 Views
  • 2 replies
  • 0 likes
  • Android
    Podcasts
  • 803 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify skips one second when i start listening to music?

PlanPremiumCountryFranceDeviceS8 Plus, then S10 PlusOperating SystemAndroid Nougat, then Pie My Question or Issue When I launch my music on Spotify, it always skips the first second (or so) of the song, and I find it really annoying... has anyone exp...

  • Newbie
  • Plan Premium Country France Device S8 Plus, then S10 Plus Operating System Android Nougat, then Pie   My Question or Issue   When I launch my music on Spotify, it always skips th...
  • Eni
  • Moderator
  • 2178 Views
  • 13 replies
  • 1 likes
  • 2178 Views
  • 13 replies
  • 1 likes