Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27273 Views
  • 59 replies
  • 23 likes
  • 27273 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870110 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870110 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24686 Views
  • 3 replies
  • 0 likes
  • 24686 Views
  • 3 replies
  • 0 likes

Superuser Contribution App Crash when Near By Device Setting is on

PlanPremiumCountryCanadaDeviceSony Xperia 5 Mark III , Bose NC 700Operating SystemAndroid 12, Spotify Rev: 8.7.16.1354My Question or IssueMy app recently just keep crashing and force close every time I have my headphone (Bose NC 700) connected. I fou...

  • Regular
  • Plan Premium Country Canada Device Sony Xperia 5 Mark III , Bose NC 700 Operating System Android 12, Spotify Rev: 8.7.16.1354 My Question or Issue My app recently just keep crashing and forc...
  • Alex
  • Spotify Legend
  • 3544 Views
  • 29 replies
  • 11 likes
  • Android 12
    Nearby device
  • 3544 Views
  • 29 replies
  • 11 likes

Superuser Contribution I have made the payment not through the requested money on upi.

I have made the payment for premium by mistakenly paying to spotify upi. Not thr Spotify requested money on upi. Can you please help me

  • Visitor
  • I have made the payment for premium by mistakenly paying to spotify upi. Not thr Spotify requested money on upi. Can you please help me
  • Jeremy
  • Spotify Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify won't pause at ALL or turn OFF, keeps playing the music I have t

My Spotify won't pause at ALL or turn OFF, keeps playing the music, doesn't give me an option to stop playing the music, I have to uninstall the application every time, so annoying, then i have to install it againcan somebody please help?

  • Visitor
  • My Spotify won't pause at ALL or turn OFF, keeps playing the music, doesn't give me an option to stop playing the music, I have to uninstall the application every time, so annoying, then i have to i...
  • Jeremy
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Superuser Contribution no in-app icons beeing displayed

PlanPremiumCountryDeviceXioami Mi 10 ProOperating SystemAndroid 11 - Miui 12 V.12.2.3.0My Question or Issueafter proceeding my software update, i finaly wanted to hear so nice music. But then i started the app and there is no icons beeing displayed. ...

  • Casual Listener
  • Plan Premium Country Device Xioami Mi 10 Pro Operating System Android 11 - Miui 12 V.12.2.3.0 My Question or Issue after proceeding my software update, i finaly wanted to hear so nice mus...
  • Yordan
  • Moderator
  • 1001 Views
  • 7 replies
  • 0 likes
  • 1001 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't use media key to start music, only to control when the music is playing.

PlanPremiumCountryBrazil Device(Samsung S21+)Operating System(Android 12) My Question or IssueThe music player is on the notification only with the play option, my phone is conected but I can't play music with the media key, to media key start to wor...

  • Casual Listener
  • Plan Premium Country Brazil   Device (Samsung S21+) Operating System (Android 12)   My Question or Issue The music player is on the notification only with the play option, my pho...
  • Yordan
  • Moderator
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stops playing seconds after my phone screen turns off with DAC.

Plan: Spotify PremiumAudio Quality: Very HighPhone: Samsung S22+ DAC: Alo Pilot (USB-C connection)Headphones: wired (into portable DAC), in-ear When playing and the screen automatically turns off, several seconds later, the music stops playing until ...

  • Visitor
  • Plan: Spotify Premium Audio Quality: Very High Phone: Samsung S22+ DAC: Alo Pilot (USB-C connection) Headphones: wired (into portable DAC), in-ear When playing and the screen automatically t...
  • Aaudioo
  • Newbie
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Progress Constantly Resetting

PlanPremiumCountryUK DeviceOnePlus 6 Operating SystemAndroid 9.0, OxygenOS 9.0 My Question or IssueI listen to a lot of podcasts on my phone, either by the speaker or via my car's Bluetooth. However the progress of my podcasts is constantly lost. If ...

  • Casual Listener
  • Plan Premium CountryUK   Device OnePlus 6   Operating System Android 9.0, OxygenOS 9.0   My Question or Issue I listen to a lot of podcasts on my phone, either by the speake...
  • AndresM
  • Spotify
  • 1614 Views
  • 8 replies
  • 4 likes
  • 1614 Views
  • 8 replies
  • 4 likes

When listening to music on Spotify, the sound of music comes from both head

The sound of the music comes from both the headphones and the phone's hoparlor. I don't want this to happen when I'm listening to music and it's going to ruin my musical quality. I'd like to ask that it be done.

  • Visitor
  • The sound of the music comes from both the headphones and the phone's hoparlor. I don't want this to happen when I'm listening to music and it's going to ruin my musical quality. I'd like to ask that...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crashing then cannot pause

I've had spotify for years but over the last couple of weeks it seems to crash randomly, and when it crashes and I reboot it up I lose the ability to pause media, or skip songs etc - that whole hud doesn't appear and when I click play, media will pla...

  • Casual Listener
  • I've had spotify for years but over the last couple of weeks it seems to crash randomly, and when it crashes and I reboot it up I lose the ability to pause media, or skip songs etc - that whole hud d...
  • OscarDC
  • Moderator
  • 623 Views
  • 9 replies
  • 2 likes
  • 623 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify android app crashes without google play services after 8.7.8.1206

I contacted Spotify support about this breaking change the Spotify development team has introduced. I shouldn't have been surprised but I got canned responses about how google play services is trusted and I should ask for feedback "complain" to the u...

  • Newbie
  • I contacted Spotify support about this breaking change the Spotify development team has introduced. I shouldn't have been surprised but I got canned responses about how google play services is truste...
  • Alex
  • Spotify Legend
  • 872 Views
  • 1 replies
  • 1 likes
  • 872 Views
  • 1 replies
  • 1 likes

Superuser Contribution songs skipping, no play bar, AND MORE lol

there's frequently no play bar and I do have a Samsung, and I saw that's an ongoing issue. however I'm also having trouble over the past two days where any song- including downloaded songs- will just pause randomly or skip a few seconds in, and it's ...

  • Newbie
  • there's frequently no play bar and I do have a Samsung, and I saw that's an ongoing issue. however I'm also having trouble over the past two days where any song- including downloaded songs- will just...
  • Alex
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 3 likes
  • 227 Views
  • 1 replies
  • 3 likes

Superuser Contribution Android "No Internet Connection" Bug

I've had the "No Internet Connection Available despite having an internet connection" bug constantly for over 24 hours at this point. I have logged out of all devices and logged back in, I've uninstalled and reinstalled the app, disabled my VPN, enab...

  • Newbie
  • I've had the "No Internet Connection Available despite having an internet connection" bug constantly for over 24 hours at this point. I have logged out of all devices and logged back in, I've uninsta...
  • Yordan
  • Moderator
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution No funciona el modo offline

Descargo las cánciones para modo offline muestra la flecha verde luego pongo en modo offline y no la puedo escuchar sólo puede escuchar con conexión a internet ayuda gracias

  • Regular
  • Descargo las cánciones para modo offline muestra la flecha verde luego pongo en modo offline y no la puedo escuchar sólo puede escuchar con conexión a internet ayuda gracias
  • OscarDC
  • Moderator
  • 3803 Views
  • 7 replies
  • 0 likes
  • 3803 Views
  • 7 replies
  • 0 likes