Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854688 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854688 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20443 Views
  • 3 replies
  • 0 likes
  • 20443 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Remove an entry from recently played list...

How can I remove an entry (artist, album, playlist) fro my recently played list?? []sRoger

  • Music Fan
  •   How can I remove an entry (artist, album, playlist) fro my recently played list??   []s Roger
  • Alex
  • Moderator
  • 216265 Views
  • 9 replies
  • 13 likes
  • 216265 Views
  • 9 replies
  • 13 likes

Superuser Contribution Spotify keeps deleting downloaded songs

Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?

  • Newbie
  • Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?
  • Alex
  • Moderator
  • 95734 Views
  • 189 replies
  • 58 likes
  • 95734 Views
  • 189 replies
  • 58 likes

Solved!!Superuser Contribution How to remove liked songs

I would like to remove all my songs from my liked songs playlist. I have over 5000 songs and would like to start fresh and not spend hours doing it one by one. Please help.I've encountered another problem trying to remove songs. When I try to unlike ...

  • Visitor
  • I would like to remove all my songs from my liked songs playlist. I have over 5000 songs and would like to start fresh and not spend hours doing it one by one. Please help. I've encountered another ...
  • Alex
  • Moderator
  • 98503 Views
  • 13 replies
  • 1 likes
  • 98503 Views
  • 13 replies
  • 1 likes

Solved!!Superuser Contribution Where does Spotify save the offline playlist files?

I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen to them offline using Spotify.However, I would like...

  • Casual Listener
  • I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen ...
  • Alex
  • Moderator
  • 1327384 Views
  • 47 replies
  • 12 likes
  • 1327384 Views
  • 47 replies
  • 12 likes

Solved!!Superuser Contribution How Do I Switch from "Offline Mode" to "Online Mode" on my Mobile Device?

I am having a recurring issue. Randomly my Spotify app, on my Droid X, will go into Offline Mode. I have 3G up and running and cannot find an option to switch to "Online Mode". Does it exist, or is Spotify failing me?

  • Newbie
  • I am having a recurring issue.  Randomly my Spotify app, on my Droid X, will go into Offline Mode.  I have 3G up and running and cannot find an option to switch to "Online Mode".  Does...
  • Alex
  • Moderator
  • 569342 Views
  • 44 replies
  • 1 likes
  • 569342 Views
  • 44 replies
  • 1 likes

Superuser Contribution Spotify is randomly closing/stopping tracks

Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app closes and I have to restart it againl. I've noticed onc...

  • Casual Listener
  • Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app close...
  • Alex
  • Moderator
  • 62557 Views
  • 16 replies
  • 13 likes
  • 62557 Views
  • 16 replies
  • 13 likes

Superuser Contribution No Loop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jeremy
  • Spotify
  • 269 Views
  • 1 replies
  • 0 likes
  • No Loop
  • 269 Views
  • 1 replies
  • 0 likes

[Android][Playlists] This feature stops me from seeing my playlist music.

Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight

Screenshot_20210331_230951_com.spotify.music.png
  • Regular
  • Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight  
  • 89 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 89 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Terrible audio crackling when playing music (beta)

PlanPremiumCountryUKDevicePixel 3Operating SystemAndroid 12 Developer preview SP2My Question or IssueYesterday, I tried playing music on my phone after a spotify update and found that there was a horribly crackling whenever I played anything. I clear...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 3 Operating System Android 12 Developer preview SP2 My Question or Issue Yesterday, I tried playing music on my phone after a spotify update and found th...
  • CarlosE
  • Moderator
  • 1241 Views
  • 4 replies
  • 4 likes
  • android12
    Beta
    bug
  • 1241 Views
  • 4 replies
  • 4 likes

Solved!! Problems with instagram

Cant share music on Instagram stories All updates done All apps new installed

  • Casual Listener
  • Cant share music on Instagram stories  All updates done  All apps new installed   
  • Bittencourt
  • Spotify Star
  • 634 Views
  • 4 replies
  • 0 likes
  • 634 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Music Randomly pausing on Android

Hey everyone, We've seen reports that the app will just stop playing music halfway through a song randomly. First, please make sure that you're on the latest version of the app. If that doesn't help, make sure to click the +VOTE button. You can also ...

  • Spotify Legend
  • Hey everyone,   We've seen reports that the app will  just stop playing music halfway through a song randomly.   First, please make sure that you're on the latest versio...
  • Alex
  • Moderator
  • 169631 Views
  • 257 replies
  • 887 likes
  • Android
  • 169631 Views
  • 257 replies
  • 887 likes

Superuser Contribution La musica se pausa de nada

La música se pausa sin que yo realice nada, se pusa al momento de que el dispositivo se bloquea, también cuando cambio entre aplicaciones, cambie solo entre la configuración y spotify y la música pausa. Ya reinstale la aplicaciónYa quité permiso para...

  • Visitor
  • La música se pausa sin que yo realice nada, se pusa al momento de que el dispositivo se bloquea, también cuando cambio entre aplicaciones, cambie solo entre la configuración y spotify y la música pau...
  • Alex
  • Moderator
  • 84541 Views
  • 11 replies
  • 3 likes
  • Android
    musica
    Pausa
  • 84541 Views
  • 11 replies
  • 3 likes

Superuser Contribution Randomly stops playing

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke...

  • Casual Listener
  • I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen fo...
  • Alex
  • Moderator
  • 144947 Views
  • 4 replies
  • 1 likes
  • 144947 Views
  • 4 replies
  • 1 likes

Superuser Contribution Me aparece que estoy sin conexion cuando si lo estoy.

Eso, basicamente. Quiero ir la pagina de inicio o buscar musica y no me carga nada porque me sale que estoy sin conexion, cuando en realidad estoy conectado al Wi-Fi -y la senal es buena, asi que mi red no es el problema-. Lo unico que puedo hacer es...

  • Casual Listener
  • Eso, basicamente. Quiero ir la pagina de inicio o buscar musica y no me carga nada porque me sale que estoy sin conexion, cuando en realidad estoy conectado al Wi-Fi -y la senal es buena, asi que mi ...
  • Alex
  • Moderator
  • 278067 Views
  • 45 replies
  • 69 likes
  • 278067 Views
  • 45 replies
  • 69 likes

Superuser Contribution la musica se detiene sola luego de un momento

Cuando empiezo a reproducir la música todo bien pero salgo de la app y luego de un rato la música se detiene y tengo que volver a entrar a la app para volver a seleccionar la canción, esto solo sucede cuando la app esta en segundo plano y estoy usand...

  • Newbie
  • Cuando empiezo a reproducir la música todo bien pero salgo de la app y luego de un rato la música se detiene y tengo que volver a entrar a la app para volver a seleccionar la canción, esto solo suced...
  • Alex
  • Moderator
  • 312594 Views
  • 14 replies
  • 25 likes
  • 312594 Views
  • 14 replies
  • 25 likes

New Library Design is Terrible

I created order and structure for my playlists and now it's all ruined by chaos. Tapping on playlists tag all the time is not an option, at least save the state of selected tags. Spotify wants to be youtube, creating headache for people who just want...

  • Roadie
  • I created order and structure for my playlists and now it's all ruined by chaos. Tapping on playlists tag all the time is not an option, at least save the state of selected tags.   Spotify wan...
  • 205 Views
  • 0 replies
  • 1 likes
  • 205 Views
  • 0 replies
  • 1 likes

Superuser Contribution No Spotify on Galaxy Store for Galaxy Watch and Galaxy Phones

PlanPremiumCountryMoldova DeviceSamsung Galaxy 20, Galaxy WatchOperating SystemAndroid 11, Tizer Spotify app is not available in the Galaxy store. It can't be found using search and the direct link (https://galaxystore.samsung.com/geardetail/com.spot...

  • Casual Listener
  •   Plan Premium Country Moldova   Device Samsung Galaxy 20, Galaxy Watch Operating System Android 11, Tizer   Spotify app is not available in the Galaxy store. It can't be fo...
  • je380
  • Casual Listener
  • 2706 Views
  • 2 replies
  • 0 likes
  • 2706 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution App freezes or reboot my phone

PlanPremium CountryArgentina DeviceXiaomi Redmi 7 Operating SystemAndroid 10 (QKQ1.191008.001)MIUI Global 11.0.1 (QFLEUXM) My Question or IssueMost of the times I open the Spotfiy App, my phone completly freezes when the screen is lock, sometimes I c...

  • Casual Listener
  •   Plan Premium   Country Argentina   Device Xiaomi Redmi 7   Operating System Android 10  (QKQ1.191008.001) MIUI Global 11.0.1 (QFLEUXM)   My Question or I...
  • Mihail
  • Spotify Legend
  • 564 Views
  • 6 replies
  • 0 likes
  • 564 Views
  • 6 replies
  • 0 likes

New library UI is terrible

PlanPremiumOperating SystemAndroid My Question or IssueWhy does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts separated but now I'm forced to struggle to sort between the two and find wher...

  • Newbie
  •   Plan Premium Operating System Android   My Question or Issue Why does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts se...
  • MattSuda
  • Spotify Star
  • 624 Views
  • 2 replies
  • 4 likes
  • UI
    updates
  • 624 Views
  • 2 replies
  • 4 likes

Podcasts automatically added to your episodes on download

Question or IssueWhen I wanted to listen to a podcast, I would simply download it. This allowed me to listen to it when it suited me without regards to my location. This was a simple process and took a total of 2 clicks to go from selecting the podca...

  • Casual Listener
  • Question or Issue When I wanted to listen to a podcast, I would simply download it. This allowed me to listen to it when it suited me without regards to my location. This was a simple process and to...
  • dinomight
  • Spotify Star
  • 3026 Views
  • 1 replies
  • 12 likes
  • 3026 Views
  • 1 replies
  • 12 likes