Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5381 Views

0 replies

6 likes

  • 5381 Views
  • 0 replies
  • 6 likes

Superuser Contribution Spotty play takes a long time to start playing, stutters and the quits altogether - any ideas.

PlanPremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTakes awhile for the music sound to start and once it does it will spotter and eventually stop altogether-progrees bar is always advancing. Playing through ...

Casual Listener

Plan Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Takes awhile for the music sound to start and once it does it will spotter and ev...

Jeremy

Spotify Legend

416 Views

3 replies

0 likes

  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify connect still streams though my phone, not directly to the receiver

PlanPremiumCountryFranceDeviceBoth recent iOS and androidOperating SystemBoth recent iOS and android My Question or IssueHi, when using Spotify connect with Spotify connect with a compatible receiver - blusound node - the music cuts every few seconds...

Newbie

Plan Premium Country France Device Both recent iOS and android Operating System Both recent iOS and android   My Question or Issue Hi, when using Spotify connect with Spotify connect w...

Alex

Spotify Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Queue based on Liked Songs does not maintain order after app restart

I have tested this on a premium account on both:Motorola G Power, Android 11, Spotify 8.7.28.1217Google Pixel 4a, Android 12, Spotify 8.7.28.1217 Steps to replicate:1 - Open Liked Songs2 - Sort by Title3 - Play any song from the list4 - Open Now Play...

Casual Listener

I have tested this on a premium account on both: Motorola G Power, Android 11, Spotify 8.7.28.1217 Google Pixel 4a, Android 12, Spotify 8.7.28.1217   Steps to replicate: 1 - Open Liked Song...

Taylith

Community Legend

823 Views

3 replies

3 likes

  • 823 Views
  • 3 replies
  • 3 likes

Spotify App can't connect to DLNA Renderer Devices

I have a couple of DLNA renderers that I am able to cast music to (for example, cast from Windows 10 to my device), but the Spotify app is not able to connect and start streaming music to those devices. They are able to be discovered, but when I sele...

Newbie

I have a couple of DLNA renderers that I am able to cast music to (for example, cast from Windows 10 to my device), but the Spotify app is not able to connect and start streaming music to those devic...

1398 Views

0 replies

0 likes

  • 1398 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify, Android and Pioneer not working

PlanPremiumCountryNorwayDevice(Samsung S22 Ultra 5G)Operating System(Android 12) My Question or IssueMy Spotify app won't connect to my S520 DAB player with thr latest spotify update. When I downgrade to an update from summer 2021 it works, any ideas...

Regular

  Plan Premium Country Norway Device (Samsung S22 Ultra 5G) Operating System (Android 12)   My Question or Issue My Spotify app won't connect to my S520 DAB player with thr lates...

Novy

Moderator

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi Spotify va mal en mi móvil

PlanPremiumCountryEspañaDeviceAndroid Operating SystemAndroid 11 My Question or IssueDesde que actualice el software en mi móvil, la aplicación de spotify me ha dado problemas como que no me aparecen mis canciones guardadas, el contenido de mis playl...

Newbie

Plan Premium Country España Device Android  Operating System Android 11   My Question or Issue Desde que actualice el software en mi móvil, la aplicación de spotify me ha dado pro...

Kaneki2604

Newbie

2387 Views

12 replies

1 likes

  • 2387 Views
  • 12 replies
  • 1 likes

Superuser Contribution No ability to stop songs coming up in daily playlists

The title is pretty self explanatory, you can't stop songs from coming up in daily mixes. While I do understand that there is a "hide this song" feature on mobile to prevent a particular song coming up, it still does come up in the playlist (and some...

Music Fan

The title is pretty self explanatory, you can't stop songs from coming up in daily mixes. While I do understand that there is a "hide this song" feature on mobile to prevent a particular song coming ...

Vasil

Moderator

2253 Views

7 replies

4 likes

hide
Hide this song
reccomendations
Remove song
  • 2253 Views
  • 7 replies
  • 4 likes

Superuser Contribution Android App has become virtually unusable

PlanPremiumCountryAustraliaDevice(ALL ANDROID DEVICES)Operating System(Android all versions) My Question or IssueThis isn't particularly a question, more-so than bringing it to your attention as the app store reviews are hardly seeing any response fr...

Music Fan

Plan Premium Country Australia Device (ALL ANDROID DEVICES) Operating System (Android all versions)   My Question or Issue This isn't particularly a question, more-so than bringing it ...

DavidArthur23

Regular

6569 Views

18 replies

8 likes

Android
buggy
bugs
errors
faults
not working
slow
  • 6569 Views
  • 18 replies
  • 8 likes

Superuser Contribution [DISCUSSION] My ISP blocking Spotify on only Android!

PlanPremiumCountryIndiaDevice(Xiaomi Mi 11X Pro)Operating System(Android 12) My Question or IssueSo, when i open Spotify on Android 12 in my case, I get a bottom banner of No Internet Connection Available, but still songs do plays and can search for ...

Newbie

Plan Premium Country India Device (Xiaomi Mi 11X Pro) Operating System (Android 12)   My Question or Issue So, when i open Spotify on Android 12 in my case, I get a bottom banner of No...

OscarDC

Moderator

835 Views

3 replies

0 likes

  • 835 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution android bug

PlanPremiumDevicexioami mi max 2Operating Systemandroid 8 IssueI wanted to login my account from my computer but ı have forgetten password then ı reset it. But since my phone was on offline mode when ı try to login it said you must first close the of...

Newbie

Plan Premium Device xioami mi max 2 Operating System android 8   Issue I wanted to login my account from my computer but ı have forgetten password then ı reset it. But since my phone was...

Dian

Spotify Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant share music to any social media

PlanPremiumCountryUSADeviceGalaxy S10eOperating SystemAndroid 12 I can't share any music or click anything when I try to share music, the screen stays stuck on "couldn't load preview try again" I've already tried rebooting, uninstalling and reinstall...

Newbie

  Plan Premium Country USA Device Galaxy S10e Operating System Android 12   I can't share any music or click anything when I try to share music, the screen stays stuck on "couldn'...

Yordan

Moderator

1426 Views

6 replies

4 likes

  • 1426 Views
  • 6 replies
  • 4 likes

Superuser Contribution Sea worker

PlanPremiumCountryNorwayDeviceGoogle One Plus NordOperating SystemAndroid My Question or IssueMy husband works out to sea off the coast of Norway. He is in offline modus then - the internet on the ship is awful. He at times is in dock and reconnects ...

Newbie

Plan Premium Country Norway Device Google One Plus Nord Operating System Android   My Question or Issue My husband works out to sea off the coast of Norway. He is in offline modus then...

Dian

Spotify Legend

1652 Views

1 replies

0 likes

Premium for Family
  • 1652 Views
  • 1 replies
  • 0 likes

Superuser Contribution The back button is bugged when wanting to replay a song without it finishing.

PlanPremiumDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueWhen wanting to listen to a song again from the start before the song has ended, if you hit back and do this about 3-6 times (maybe more, maybe less, it is random). The...

Music Fan

Plan Premium Device Samsung Galaxy Note 8 Operating System Android    My Question or Issue When wanting to listen to a song again from the start before the song has ended, if you hi...

Ruchi17

Newbie

3283 Views

6 replies

0 likes

  • 3283 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify randomly starts playing

PlanPremiumCountryGermanyDevicePixel 5Operating SystemAndroid 12 My Question or IssueFirst of all, I have done all the default troubleshooting steps (Logout everywhere, change password, reinstall, update, restart, clean cache...) - issue persists ove...

Casual Listener

Plan Premium Country Germany Device Pixel 5 Operating System Android 12   My Question or Issue First of all, I have done all the default troubleshooting steps (Logout everywhere, chang...

Nightenstar

Casual Listener

15168 Views

27 replies

0 likes

  • 15168 Views
  • 27 replies
  • 0 likes

Superuser Contribution Spotify forcing itself on my phone's player while the website player on another computer is playing

I was listening to the Spotify website player in a browser on my computer, I then got a phone call, I paused the web player, answered the phone, unpaused the web player, plugged in headphones to the phone, then suddenly the phone started playing Spot...

Music Fan

I was listening to the Spotify website player in a browser on my computer, I then got a phone call, I paused the web player, answered the phone, unpaused the web player, plugged in headphones to the ...

Dian

Spotify Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app crash

DeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issueidk how to fix this, i've already tried everything possible, from reinstalling the app to deleting cache and data. It works completely fine on my laptop and even on the web version. i j...

Casual Listener

Device Xiaomi Mi A3 Operating System Android 11   My Question or Issue idk how to fix this,  i've already tried everything possible, from reinstalling the app to deleting cache and da...

AlexBdl

Casual Listener

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

Superuser Contribution The Spotify app could seriously be better

I use an android and the amount of seemingly obvious features that make no sense being removed are being removed. Why is it not possible to see entire albums while free? The ONLY reason i can think of is to just make the app more inconvenient and les...

Newbie

I use an android and the amount of seemingly obvious features that make no sense being removed are being removed. Why is it not possible to see entire albums while free? The ONLY reason i can think o...

EthanAdams550

Visitor

18599 Views

17 replies

24 likes

  • 18599 Views
  • 17 replies
  • 24 likes

Superuser Contribution Sleept Timer not available when streaming a podcast to a Google Home

PlanFreeCountryGermanyDeviceXiaomi Mi 9 Operating SystemAndroid 10 My Question or Issue When i try to listen to a Podcast and i stream this podcast to my Google Home, the Sleep Timer is grayed out and i cant click on the icon. The feature is generall...

Casual Listener

Plan Free Country Germany Device Xiaomi Mi 9  Operating System Android 10   My Question or Issue   When i try to listen to a Podcast and i stream this podcast to my Google H...

CarlosE

Spotify Legend

843 Views

1 replies

0 likes

Google Home
Sleep Timer
  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy s22 won't play podcasts

PlanPremiumCountry USA DeviceGalaxy s22Operating SystemMost current My Question or IssueGot this phone on Friday. Can no longer play podcasts. My old phone an s9 never had any problem. Spotify has full permissions. I've Uninstalled/reinstalled. I don...

Casual Listener

  Plan Premium Country  USA   Device Galaxy s22 Operating System Most current   My Question or Issue Got this phone on Friday. Can no longer play podcasts. My old phon...

Yordan

Moderator

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics not showing on wifi connection but showing on mobile data

PlanFreeCountryIndiaDeviceXiaomi 11XOperating SystemAndroid 12 My Question or Issue I have a problem of lyrics not showing when I'm connected to Spotify through the wifi but when I'm connected through mobile data all lyrics show. Also, when I try to ...

Regular

Plan Free Country India Device Xiaomi 11X Operating System Android 12   My Question or Issue   I have a problem of lyrics not showing when I'm connected to Spotify through the wi...

Vasil

Moderator

1163 Views

9 replies

0 likes

  • 1163 Views
  • 9 replies
  • 0 likes