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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27333 Views
  • 59 replies
  • 23 likes
  • 27333 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870186 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870186 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24692 Views
  • 3 replies
  • 0 likes
  • 24692 Views
  • 3 replies
  • 0 likes

Custom playlist order not working on Android app

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI can see "Custom" as an option to sort my playlists on mobile, but I cannot actually do anything with that on mobile... what is even the point of having a "Cu...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I can see "Custom" as an option to sort my playlists on mobile, but I cannot actual...
  • Wotevr
  • Newbie
  • 934 Views
  • 2 replies
  • 1 likes
  • 934 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops playing after 10 seconds on Googl home, podcasts not affected (android, iphone, desktop)

PlanPremiumCountryUK DeviceAndroid, iPhone, MacOperating SystemAndroid 11, iOS 14, macOS Big Sur Since 3 days ago, the music stops playing after 10 seconds on Google Home, but podcasts are not affected. Also, other sound apps can cast to Google Home ...

  • Music Fan
  • Plan Premium Country UK   Device Android, iPhone, Mac Operating System Android 11, iOS 14, macOS Big Sur   Since 3 days ago, the music stops playing after 10 seconds on Google Hom...
  • Kiril
  • Moderator
  • 837 Views
  • 9 replies
  • 1 likes
  • 837 Views
  • 9 replies
  • 1 likes

Lost acces to "Your library" playlist.

PlanPremiumCountryBelarusDeviceHTC U12+Operating System(Android Pie/9) My Question or IssueI can't get acces to "Your library" list on my android phone. It says "something gone wrong" with "try again" button rigt below, wich is not responding. Also c...

  • Newbie
  • Plan Premium Country Belarus Device HTC U12+ Operating System (Android Pie/9)   My Question or Issue I can't get acces to "Your library" list on my android phone. It says "something go...
  • Taylith
  • Community Legend
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes

How do I stop showing on my phone what I'm playing in another device?

Hi,I have my account logged in in two phones, my Motorola and my Samsung. Whenever I play music on my Motorola phone, it shows up on my Samsung too (I can see what my other phone is listening too, play, pause, change...) How do I stop them from doing...

  • Visitor
  • Hi, I have my account logged in in two phones, my Motorola and my Samsung. Whenever I play music on my Motorola phone, it shows up on my Samsung too (I can see what my other phone is listening too...
  • Taylith
  • Community Legend
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

[Mobile] Have programmers eliminate extra info offline so app works

About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed it way down. Sometimes it takes 45 seconds to open so...

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  • Regular
  • About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed it...
  • 142 Views
  • 0 replies
  • 0 likes
  • Mobile
  • 142 Views
  • 0 replies
  • 0 likes

Superuser Contribution My now playing screen and toolbar keeps disappearing?

When I open Spotify, sometimes my now playing screen and toolbar disappears. I try to play a song, and it plays, but I can't pause, skip, or have any control over the songs playing. It randomly stops playing again, sometimes after a few songs. The on...

  • Casual Listener
  • When I open Spotify, sometimes my now playing screen and toolbar disappears. I try to play a song, and it plays, but I can't pause, skip, or have any control over the songs playing. It randomly stops...
  • Elena
  • Moderator
  • 267 Views
  • 3 replies
  • 1 likes
  • 267 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify randomly turns on and starts playing music

in the middle of the night, my spotify will turn on and start playing music. to the point i have to turn my volume all the way down before i go to bed just to make sure it won't wake me up.

  • Visitor
  • in the middle of the night, my spotify will turn on and start playing music. to the point i have to turn my volume all the way down before i go to bed just to make sure it won't wake me up.
  • Elena
  • Moderator
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restarting songs, stopping, and volume changes

Stopping,restarting songs,volume goes up and down. Tried uninstalling app, restarting phone, turning off data saver, only using downloaded content, turning off wifi, unpairing other devices on Bluetooth and everything else posted as a fix. Still happ...

  • Newbie
  • Stopping,restarting songs,volume goes up and down. Tried uninstalling app, restarting phone, turning off data saver, only using downloaded content, turning off wifi, unpairing other devices on Blueto...
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing randomly on its own

PlanPremium TrialCountryUnited StatesDeviceSamsung Note 20 UltraOperating SystemAndroid 11 My Question or IssueSpotify will just start randomly playing. Many time it's when I open my phone or another app. Occasionally it just starts on its own. I did...

  • Casual Listener
  • Plan Premium Trial Country United States Device Samsung Note 20 Ultra Operating System Android 11   My Question or Issue Spotify will just start randomly playing.  Many time it's ...
  • Elena
  • Moderator
  • 34366 Views
  • 25 replies
  • 8 likes
  • Android
    random playing
  • 34366 Views
  • 25 replies
  • 8 likes

Manager reklama Google

Reklama Google konsole

  • Visitor
  • Reklama Google konsole
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Superuser Contribution Se reproduce sin permiso solo por favor ayúdenme

Plan PremiumPaís ChileDispositivo Motorola z2Sistema operativoAndorid Mi pregunta o problemaSe me reproduce solo se abre sin permiso por favor ayúdenme cuando uso Instagram se abre para cualquier cosa se abre solo, soy premium lo desinstale pero sigu...

  • Newbie
  •   Plan  Premium País  Chile Dispositivo  Motorola z2 Sistema operativo Andorid   Mi pregunta o problema Se me reproduce solo se abre sin permiso por favor ayúdenme...
  • AndresM
  • Spotify
  • 15365 Views
  • 3 replies
  • 1 likes
  • 15365 Views
  • 3 replies
  • 1 likes

Superuser Contribution Is there a way to add local files to 'Your Music?'

Long story short, I have over 1000 songs on my phone, and I was wondering if there's an easy way to add them onto my Spotify music so I delete them from my phone. Right now I've had to search for each song or artist individually but that takes foreve...

  • Newbie
  • Long story short, I have over 1000 songs on my phone, and I was wondering if there's an easy way to add them onto my Spotify music so I delete them from my phone. Right now I've had to search for eac...
  • Jeremy
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find audio controls

After some minutes listening to Spotify and after switching to other apps the audio controls disappear, I can't play or forward to any song, however current playlist is still playing. I'm using a Galaxy S21. Thanks

  • Visitor
  • After some minutes listening to Spotify and after switching to other apps the audio controls disappear, I can't play or forward to any song, however current playlist is still playing. I'm using a Gal...
  • Alex
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

The same radio from song playlist sync with delay on windows and android

When I go to song radio on pc (Windows 10) and phone (Realme 6 pro, android 10), on phone I can see that song that plays on pc are not in the song radio on mobile. This leads to problem that if you choose on pc to play song on mobile and choose song ...

  • Newbie
  • When I go to song radio on pc (Windows 10) and phone (Realme 6 pro, android 10), on phone I can see that song that plays on pc are not in the song radio on mobile. This leads to problem that if you c...
  • 135 Views
  • 0 replies
  • 0 likes
  • Android Auto Songs Playlist
    syncing issue
    Windows
  • 135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't see or control what I am listening to.

Starting in the last week, Spotify often doesn't show me what I am listening to - in the app or in notification drop down. I not only don't see what I'm playing, I cannot interact with it at all. The only way I can stop playback is to reboot my phone...

  • Casual Listener
  • Starting in the last week, Spotify often doesn't show me what I am listening to - in the app or in notification drop down. I not only don't see what I'm playing, I cannot interact with it at all. The...
  • Jeremy
  • Spotify Legend
  • 423 Views
  • 3 replies
  • 2 likes
  • 423 Views
  • 3 replies
  • 2 likes

For those trying to get Spotify on Android to work with BMW Connected Drive...

None of the below information Operating SystemAndroid Oreo My Question or Issue I know everyone struggles to get Spotify to work on BMW Connected Drive. I am just wondering if Spotify is giving any attention to the issue? The last version that worked...

  • Casual Listener
  • None of the below information  Operating System Android Oreo   My Question or Issue  I know everyone struggles to get Spotify to work on BMW Connected Drive. I am just wondering i...
  • Mynciboi
  • Newbie
  • 1064 Views
  • 3 replies
  • 3 likes
  • Android
    BMW
    BMW Connected Drive
  • 1064 Views
  • 3 replies
  • 3 likes

Superuser Contribution Mein Hörbuch läuft nicht in Reihenfolge ab

Wenn ich ein Hörbuch runtergeladen habe läuft es nicht nach Reihenfolge sondern drucheinander. Das nervt.

  • Visitor
  • Wenn ich ein Hörbuch runtergeladen habe läuft es nicht nach Reihenfolge sondern drucheinander. Das nervt.
  • Jeremy
  • Spotify Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dark mode on xiaomi

Work with system dark mode on xiaomi have a some problemsPlanPremiumCountryRussia Device(Xiaomi mi 9t pro)Operating System(Android 10, miui) My Question or Issue 

Screenshot_2020-07-28-11-24-26-307_com.spotify.music.jpg
  • Visitor
  • Work with system dark mode on xiaomi have a some problems Plan Premium Country Russia   Device (Xiaomi mi 9t pro) Operating System (Android 10, miui)   My Question or Issue ...
  • Redivir
  • Visitor
  • 10994 Views
  • 7 replies
  • 6 likes
  • 10994 Views
  • 7 replies
  • 6 likes

Superuser Contribution I'm living un Spain, but Spotify put me in France. Allí ads are in French,

I'm living in Spain, but Spotify put me in France. All ads are in French, with no possibility to change to Spanish or even English.

  • Visitor
  • I'm living in Spain, but Spotify put me in France. All ads are in French, with no possibility to change to Spanish or even English.
  • Yordan
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes