Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1639 Views

0 replies

6 likes

  • 1639 Views
  • 0 replies
  • 6 likes

Superuser Contribution White box on the music bar thing

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

Visitor

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

Lyubka

Moderator

561 Views

3 replies

1 likes

  • 561 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app showing "no internet connection" on wifi

PlanPremium (individual)CountryIndiaDeviceOnePlus Nord CE 2 lite 5GOperating SystemAndroid 12 (security update 5 Oct 2022)Spotify version8.7.88.496My IssueThe Spotify app seems to be working perfectly on mobile data however the app starts acting weir...

Regular

Plan Premium (individual) Country India Device OnePlus Nord CE 2 lite 5G Operating System Android 12 (security update 5 Oct 2022) Spotify version 8.7.88.496 My Issue The Spotify app seem...

AlejaR

Moderator

2013 Views

11 replies

0 likes

  • 2013 Views
  • 11 replies
  • 0 likes

Superuser Contribution Shuffle plays exactly the same songs on the same order every time

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueShuffle plays exactly the same songs on the same order every time.This has been reported years ago, and still not fixed

Casual Listener

Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Shuffle plays exactly the same songs on the same order every time. This has been reported...

Eni

Moderator

291 Views

1 replies

1 likes

  • 291 Views
  • 1 replies
  • 1 likes

Superuser Contribution An issue with 2021 wrapped

PlanFreeCountryPolandDeviceMotorola Moto G6Operating SystemAndroid 9 My Question or IssueEvery time I try to view my spotify wrapped the app either crashes within a few seconds, the slide is not displaying properly (attached picture) or I get to see ...

Casual Listener

Plan Free Country Poland Device Motorola Moto G6 Operating System Android 9   My Question or Issue Every time I try to view my spotify wrapped the app either crashes within a few secon...

RobbyJHope

Casual Listener

12343 Views

28 replies

33 likes

  • 12343 Views
  • 28 replies
  • 33 likes

Superuser Contribution Spotify Lite doesn't enforce explicit content filter set at family level

In a Spotify Family setup, turning on Explicit Content Filter at the family level is not enforced in the Spotify Lite app, the user can still turn off the Explicit Content Filter, unlike the full Spotify app where it is enforced correctly and the use...

Casual Listener

In a Spotify Family setup, turning on Explicit Content Filter at the family level is not enforced in the Spotify Lite app, the user can still turn off the Explicit Content Filter, unlike the full Spo...

Alex

Spotify Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify on android is totally usless

PlanFreeCountry Norway DeviceHuawei p10Operating System android( My Question or Issuethe music stops when the screen is turned off and everything that i can allow is allowed for the app to be running. until now i was able to force the app to run via ...

Casual Listener

Plan Free Country Norway   Device Huawei p10 Operating System android (   My Question or Issue the music stops when the screen is turned off and everything that i can allow ...

Eni

Moderator

568 Views

6 replies

0 likes

  • 568 Views
  • 6 replies
  • 0 likes

Superuser Contribution why my search history deletes itself every day?

every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed

Newbie

every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed

Eni

Moderator

1867 Views

3 replies

0 likes

  • 1867 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nach 3 Songs wird die Wiedergabe abgebrochen

Wenn ich Mobile Daten ausgeschaltet hatte, konnte ich dennoch alle runtergeladenen Songs in meinen Playlists hören. Das geht nun nicht mehr. Ich muss Mobile Daten angeschaltet lassen und dann spielt er drei Songs und stoppt dann.Ich hatte vorgestern ...

Visitor

Wenn ich Mobile Daten ausgeschaltet hatte, konnte ich dennoch alle runtergeladenen Songs in meinen Playlists hören. Das geht nun nicht mehr. Ich muss Mobile Daten angeschaltet lassen und dann spielt ...

MihailY

Moderator

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to find normal Equalizer.

PlanPremiumCountryNorwayDeviceOneNote 9 ProOperating SystemAndroid 12 My Question or IssueI am unable to find the Equalizer for Spotify on my Android phone. My GF has a different Android phone where it works perfectly. I have tried re-installing etc,...

Casual Listener

Plan Premium Country Norway Device OneNote 9 Pro Operating System Android 12   My Question or Issue I am unable to find the Equalizer for Spotify on my Android phone. My GF has a diffe...

MihailY

Moderator

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hallo, bekomme Spotify auf meinem Samsung S8 nicht geöffnet!

Hallo,bekomme Spotify auf meinem Samsung S( nicht geöffnet!Es kommt immer die Meldung:Diese Kombination aus E-Mail-Adresse und Passwort ist falschDarunter ein grüner Botton mit OKDrücke ich auf OK erscheint das gleiche Fenster wieder!Ich muss sogar e...

Visitor

Hallo, bekomme Spotify auf meinem Samsung S( nicht geöffnet! Es kommt immer die Meldung: Diese Kombination aus E-Mail-Adresse und Passwort ist falsch Darunter ein grüner Botton mit OK Drücke...

Yordan

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast features not working

PlanSpotify Premium FamilyCountryUSADeviceGoogle Pixel 3a XL My Question or IssueThe same problem for different features: When I tap on the buttons, nothing happens. This happens on both the podcast's "sort" button and the episode's play button (as h...

Music Fan

Plan Spotify Premium Family Country USA Device Google Pixel 3a XL   My Question or Issue The same problem for different features: When I tap on the buttons, nothing happens.  This h...

Sarahrados

Visitor

4576 Views

19 replies

3 likes

buttons
Play
podcast
Podcasts
technical problem
  • 4576 Views
  • 19 replies
  • 3 likes

Superuser Contribution Ad doesn't play unless I go into the app to replay the playlist

Have recently had an issue with a Viking Line ad on both Spotify mobile and PC. So this ad doesn't play automatically like other ads do, but it wants me to stop what I'm doing to go into the app and press "shuffle play" on the playlist I'm trying to ...

Casual Listener

Have recently had an issue with a Viking Line ad on both Spotify mobile and PC. So this ad doesn't play automatically like other ads do, but it wants me to stop what I'm doing to go into the app and ...

MihailY

Moderator

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay is not working since the most recent update.

Since this last update the app has become so frustrating to use. I Autoplay isn't working. I have tried all of the recommended things, but it still doesn't work.Also it will only play approximately 5-7 songs of a playlist then stops. I have to close ...

Visitor

Since this last update the app has become so frustrating to use. I Autoplay isn't working. I have tried all of the recommended things, but it still doesn't work. Also it will only play approximate...

Yordan

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution The karaoke feature isn't working on 4G

I live in Bridgwater, UK and I have got 4G on my Samsung Galaxy S20 FE, and I have the latest version of both the Spotify app (8.7.82.94) and vice versa.What's going on?

Newbie

I live in Bridgwater, UK and I have got 4G on my Samsung Galaxy S20 FE, and I have the latest version of both the Spotify app (8.7.82.94) and vice versa. What's going on?

TwinedGuide8461

Visitor

444 Views

2 replies

0 likes

  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Other] Sleep timer

Hello. I have search my app over and over to include clicking the 3 dot menu. There is no option for a sleep timer. May one please be added?

Visitor

Hello. I have search my app over and over to include clicking the 3 dot menu. There is no option for a sleep timer. May one please be added? 

Eni

Moderator

266 Views

1 replies

0 likes

Other
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot toggle shuffle when playing from "Playing recommended songs for you"

Whenever a playlist ends without repeat enabled and it starts playing recommended songs, it is not possible to press the shuffle button on that playlist and the message "You discovered a Premium feature!" appears, despite having Premium.To reproduce:...

Newbie

Whenever a playlist ends without repeat enabled and it starts playing recommended songs, it is not possible to press the shuffle button on that playlist and the message "You discovered a Premium feat...

OscarDC

Moderator

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes