My Spotify stops after playing the song/podcast for 1 sec

[sonnenschein121]

Plan

Premium

Country

Germany

Device

Android A20e

My Question or Issue

My music always stops when i want to listen to someting (a song/podcast). It has been like this for more than weeks now and It's pretty annoying. I already search on Google, but didn't find anything that worked. I cleared my Cache and re-installed the app. Any ideas what I could do know?!

[Joan]

Hi there @sonnenschein121 

Thanks for reaching out and welcome aboard to the Community! Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• When did this start happening?
• Does this happen on all content?
• A video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

[sonnenschein121]

Hey Joan,

Thanks for answering to fast! It only happens on my mobile phone (Androis A20e), it started to happen around the 3rd March and happens on all content.

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[sonnenschein121]

So I paid closer attention to the time when the music etc. stopps. So that only happens (the music stopping) in the evenings around 11 pm and in the mornings it works again.

[MihailY]

Hey @sonnenschein121,

Thanks for getting back to us.

In this case, we'd recommend checking your phone's settings and making sure that Spotify is set as an exception in any battery- or memory-optimizing services.

Let us know if that helps.