Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1460 Views

0 replies

6 likes

  • 1460 Views
  • 0 replies
  • 6 likes

Superuser Contribution It appears suddenly a song interrupting what I am playing. Pls help

Hello, on one account that I own I have some issues. I play a song and then after 10 seconds is suddenly interrupted by a song that I never listened. Reinstall and restart were already Please help

Visitor

Hello, on one account that I own I have some issues. I play a song and then after 10 seconds is suddenly interrupted by a song that I never listened. Reinstall and restart were already Please help

OscarDC

Moderator

151 Views

1 replies

0 likes

  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite songs don't play in shuffle order.

When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.

Newbie

When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.

OscarDC

Moderator

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Playlist Error

Hello, while random was playing the playlist somehow; when I delete a song from the playlist, it actually deletes that song; but there was a situation where it played again as if it was on a random list.PlanPremiumCountryTurkey DeviceXiami Redmi 9cOp...

Casual Listener

Hello, while random was playing the playlist somehow; when I delete a song from the playlist, it actually deletes that song; but there was a situation where it played again as if it was on a random l...

Amay

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume changes in the middle of the songs in app

Using app on different android devices the volume changes automatically. Some times even a few times during the same song

Newbie

Using app on different android devices the volume changes automatically. Some times even a few times during the same song

AlejaR

Moderator

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja iniciar sesión desde mi movil y ya restablecí mi contraseña

Aparece que mi contraseña y correo no coinciden, sin embargo inicié sesión desde mi computadora y ahí no hubo problema, quiere decir que los datos sí coinciden, ya desinstalé la app en mi móvil y sigue apareciendo error.

Visitor

Aparece que mi contraseña y correo no coinciden, sin embargo inicié sesión desde mi computadora y ahí no hubo problema, quiere decir que los datos sí coinciden, ya desinstalé la app en mi móvil y sig...

AlejaR

Moderator

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't open my account in app

Opens in web page says check connection when try open in app

Visitor

Opens in web page says check connection when try open in app

AlejaR

Moderator

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Operator

I can't pay it says wrong country

Visitor

I can't pay it says wrong country

Alex

Spotify Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution White box on the music bar thing

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

Visitor

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

Lyubka

Moderator

551 Views

3 replies

1 likes

  • 551 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app showing "no internet connection" on wifi

PlanPremium (individual)CountryIndiaDeviceOnePlus Nord CE 2 lite 5GOperating SystemAndroid 12 (security update 5 Oct 2022)Spotify version8.7.88.496My IssueThe Spotify app seems to be working perfectly on mobile data however the app starts acting weir...

Regular

Plan Premium (individual) Country India Device OnePlus Nord CE 2 lite 5G Operating System Android 12 (security update 5 Oct 2022) Spotify version 8.7.88.496 My Issue The Spotify app seem...

AlejaR

Moderator

1961 Views

11 replies

0 likes

  • 1961 Views
  • 11 replies
  • 0 likes

Superuser Contribution Shuffle plays exactly the same songs on the same order every time

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueShuffle plays exactly the same songs on the same order every time.This has been reported years ago, and still not fixed

Casual Listener

Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Shuffle plays exactly the same songs on the same order every time. This has been reported...

Eni

Moderator

286 Views

1 replies

1 likes

  • 286 Views
  • 1 replies
  • 1 likes

Superuser Contribution An issue with 2021 wrapped

PlanFreeCountryPolandDeviceMotorola Moto G6Operating SystemAndroid 9 My Question or IssueEvery time I try to view my spotify wrapped the app either crashes within a few seconds, the slide is not displaying properly (attached picture) or I get to see ...

Casual Listener

Plan Free Country Poland Device Motorola Moto G6 Operating System Android 9   My Question or Issue Every time I try to view my spotify wrapped the app either crashes within a few secon...

RobbyJHope

Casual Listener

12316 Views

28 replies

33 likes

  • 12316 Views
  • 28 replies
  • 33 likes

Superuser Contribution Spotify Lite doesn't enforce explicit content filter set at family level

In a Spotify Family setup, turning on Explicit Content Filter at the family level is not enforced in the Spotify Lite app, the user can still turn off the Explicit Content Filter, unlike the full Spotify app where it is enforced correctly and the use...

Casual Listener

In a Spotify Family setup, turning on Explicit Content Filter at the family level is not enforced in the Spotify Lite app, the user can still turn off the Explicit Content Filter, unlike the full Spo...

Alex

Spotify Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify on android is totally usless

PlanFreeCountry Norway DeviceHuawei p10Operating System android( My Question or Issuethe music stops when the screen is turned off and everything that i can allow is allowed for the app to be running. until now i was able to force the app to run via ...

Casual Listener

Plan Free Country Norway   Device Huawei p10 Operating System android (   My Question or Issue the music stops when the screen is turned off and everything that i can allow ...

Eni

Moderator

559 Views

6 replies

0 likes

  • 559 Views
  • 6 replies
  • 0 likes

Superuser Contribution why my search history deletes itself every day?

every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed

Newbie

every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed

Eni

Moderator

1844 Views

3 replies

0 likes

  • 1844 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nach 3 Songs wird die Wiedergabe abgebrochen

Wenn ich Mobile Daten ausgeschaltet hatte, konnte ich dennoch alle runtergeladenen Songs in meinen Playlists hören. Das geht nun nicht mehr. Ich muss Mobile Daten angeschaltet lassen und dann spielt er drei Songs und stoppt dann.Ich hatte vorgestern ...

Visitor

Wenn ich Mobile Daten ausgeschaltet hatte, konnte ich dennoch alle runtergeladenen Songs in meinen Playlists hören. Das geht nun nicht mehr. Ich muss Mobile Daten angeschaltet lassen und dann spielt ...

MihailY

Moderator

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes