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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842716 Views
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  • Android
    Guide
    Troubleshooting
  • 842716 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14282 Views
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  • 14282 Views
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Superuser Contribution S10+ re-downloading music after every restart

Spotify PremiumCanadaS10+Android 10 Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as soon as the phone reboots spotify starts downloading all offline pl...

  • Visitor
  • Spotify Premium Canada S10+ Android 10   Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as s...
  • Jeremy
  • Moderator
  • 223 Views
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  • 223 Views
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Superuser Contribution Group Session Pause/Play Issue

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemOxygenOS version 9.0.8, Android Version 9 Group Session BETA IssueSometimes after listening to songs for over an hour in a group session (that I started) and I pause, then play the music again, my f...

  • Newbie
  • Plan Premium Country USA Device OnePlus 6 Operating System OxygenOS version 9.0.8, Android Version 9   Group Session BETA Issue Sometimes after listening to songs for over an hour in a...
  • Mihail
  • Spotify Legend
  • 3496 Views
  • 1 replies
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  • Group Session
    Playback issue
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Solved!!Superuser Contribution skipping

I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried logging out and resigning In I even deleted my old a...

  • Casual Listener
  • I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried l...
  • Mihail
  • Spotify Legend
  • 305 Views
  • 3 replies
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  • 305 Views
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Superuser Contribution Sorting Downloaded Albums

HiWith Google discontinuing their music service in December I am considering moving to Spotify. The Google Android app was great for how I want to use it so can the Spotify Android app do some of the same things please? Switch to downloaded only so I...

  • Newbie
  • Hi With Google discontinuing their music service in December I am considering moving to Spotify. The Google Android app was great for how I want to use it so can the Spotify Android app do some of t...
  • Jeremy
  • Moderator
  • 175 Views
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  • 175 Views
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Superuser Contribution Local files won't play on mobile

PlanPremiumCountryAustralia DeviceSamsung A5, Asus laptopOperating SystemAndroid Oreo Hello, I am trying to add some local files of my favorite songs but I have a few issuesI can play it on my laptop but only after I switch offline mode on and off on...

  • Newbie
  • Plan Premium Country Australia  Device Samsung A5, Asus laptop Operating System Android Oreo   Hello, I am trying to add some local files of my favorite songs but I have a few issu...
  • Jeremy
  • Moderator
  • 490 Views
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  • 490 Views
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Superuser Contribution Music is playing but Spotify is not recognizing it

DeviceGoogle Pixel 4aOperating SystemAndroid I've had a problem these past days where suddenly when I choose a song to play on Spotify, it doesn't appear in my notifications as it usually does, and what is supposed to be the current song that is play...

  • Newbie
  • Device Google Pixel 4a Operating System Android   I've had a problem these past days where suddenly when I choose a song to play on Spotify, it doesn't appear in my notifications as it usua...
  • Alex
  • Moderator
  • 877 Views
  • 9 replies
  • 4 likes
  • 877 Views
  • 9 replies
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Superuser Contribution 30 Minutes of add free music not working

I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matter if I actually watch the videos or play them in th...

  • Visitor
  • I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matte...
  • Alex
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
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Superuser Contribution The wrong song playing is displayed.

PlanPremiumCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid My Question or IssueThe wrong song is displayed for the song playing. The progress bar is locked and the incorrect album art is also displayed. I have cleared the cache and com...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note 10+ Operating System Android   My Question or Issue The wrong song is displayed for the song playing. The progress bar is locked and...
  • Alex
  • Moderator
  • 257 Views
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  • 257 Views
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Superuser Contribution A Mess of Issuss

Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't register that I had premium. I tried uninstalling the app ...

  • Visitor
  • Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't registe...
  • Ver
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloading Local File Songs

I've been trying to get some songs I uploaded from local files from my pc on to my phone for a while now. I followed the instructions to get it done but all that happens is that the phone downloads the regular songs and not the ones from the local fi...

  • Visitor
  • I've been trying to get some songs I uploaded from local files from my pc on to my phone for a while now. I followed the instructions to get it done but all that happens is that the phone downloads t...
  • Ver
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app crashes when wifi connected

Hi everyone, I have problem with spotify android app. Application crashes when wifi is connectedI tested on two different Samsung Galaxy S10 phones and Oppo A5. When wifi is turned off everything works fine - until I connect wifi again. When I connec...

  • Casual Listener
  • Hi everyone,  I have problem with spotify android app. Application crashes when wifi is connected I tested on two different Samsung Galaxy S10 phones and Oppo A5.  When wifi is turned of...
  • Alex
  • Moderator
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
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Superuser Contribution Frozen Album Art Bug

PlanPremiumCountryAustraliaDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or Issue When I open a song link from Facebook messenger, the original song that was playing in the apps album art (shuffle previous pause/play next repeat ...

  • Casual Listener
  •   Plan Premium Country Australia Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue   When I open a song link from Facebook messenger, th...
  • Jeremy
  • Moderator
  • 488 Views
  • 2 replies
  • 0 likes
  • bug
    frozen
    UI
  • 488 Views
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Superuser Contribution Song is s stuck

PlanPremiumCountryArgentina DeviceXiaomi Redmi note 7Operating SystemAndroid 10 My Question or IssueSong showcase is stuck

  • Visitor
  • Plan Premium Country Argentina  Device Xiaomi Redmi note 7 Operating System Android 10   My Question or Issue Song showcase is stuck
  • Alex
  • Moderator
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple issues with the app

PlanPremium trialCountryIsraelDeviceGalaxy s20 My Question or Issue I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my songs, but only a Playlist of the songs that I've liked. Second, the "currently playing...

  • Visitor
  •   Plan Premium trial Country Israel Device Galaxy s20   My Question or Issue  I'm experiencing multiple issues with the app. First, in the library, I can't see a list of.my so...
  • Ver
  • Spotify Legend
  • 904 Views
  • 2 replies
  • 1 likes
  • 904 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify stops randomly and doesn't show correctly the currently played song/artist

PlanPremium (fmialy)CountryHungaryDeviceSamsung Galaxy s10Operating System(Android 10- ) My Question or IssueSpotify stops randomly, and start playing again when I open the app. Neyt to this issue my app doesn't show the current playing artist nor so...

  • Visitor
  • Plan Premium (fmialy) Country Hungary Device Samsung Galaxy s10 Operating System (Android 10- )   My Question or Issue Spotify stops randomly, and start playing again when I open the a...
  • Jeremy
  • Moderator
  • 237 Views
  • 1 replies
  • 1 likes
  • 237 Views
  • 1 replies
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Superuser Contribution Can't log in from my app

PlanFreeCountryNetherlands DeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueWhen I try to log in via Facebook at my Spotify account, it gives an error message which I am not even allowed to screenshot. I also try using the email ad...

  • Visitor
  • Plan Free Country Netherlands    Device Huawei Mate 10 Pro Operating System Android   My Question or Issue When I try to log in via Facebook at my Spotify account, it gives ...
  • Alex
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
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Superuser Contribution How to I empty the favorites list?

PlanPremium DeviceSamsung Galaxy S8 My Question or IssueHow do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requires confirmation "are you sure?", so by hand I will never do it. But to empty it ...

  • Visitor
  • Plan Premium   Device Samsung Galaxy S8   My Question or Issue How do i empty the whole favorites list? I can remove them one by one but there are thousands, and each one requir...
  • Ver
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution App doesn't show current artist/song

PlanPremiumCountryGermanyDevicesamsung S10+Operating Systemadnroid My Question or IssueMy App doesn't show the current playing artist nor song. It shows an other Album I listened to any time before and also stops playing for no obvious reason. The Pl...

  • Visitor
  • Plan Premium Country Germany Device samsung S10+ Operating System adnroid   My Question or Issue My App doesn't show the current playing artist nor song. It shows an other Album I list...
  • Alex
  • Moderator
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ads missing up

I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then another 30 minutes free add followed again by more ads...

  • Visitor
  • I keep getting ads where it says "watch this ad for 30 minutes of uninterrupted listening" followed by more ads. I just started my playlist with a ad for 30 minutes free followed by more ads then ano...
  • Alex
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Avoiding auto-scrolling while adding songs to a playlist

PlanFreeCountryFranceDeviceXiaomi Redmi Note 7Operating SystemAndroid My Question or IssueHello everyoneI have a huge playlist "A" which contains a lot of songs. I want to take the best of these songs to put them in a playlist "B". Thus, I click on t...

  • Casual Listener
  •   Plan Free Country France Device Xiaomi Redmi Note 7 Operating System Android   My Question or Issue Hello everyone I have a huge playlist "A" which contains a lot of songs. I ...
  • Maroxib
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes