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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393888 Views

546 replies

35 likes

Account
Free
  • 393888 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8355 Views

0 replies

7 likes

  • 8355 Views
  • 0 replies
  • 7 likes

Superuser Contribution Visual bug where the downloaded symbol will not show next to liked/downloaded songs

When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations. Firstly, the very first song in album will always show the downloaded button if it is liked, but the rest will not.However, if the dow...

Visitor

When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations.   Firstly, the very first song in album will always show the downloaded butt...

MihailY

Moderator

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Continuar musica ao abri app

Ao abrir o app no modo offline ele não continua a toca a ultima musica que estava ouvindo. Tenho que procurar a musica na playlist e colocar pra tocar. No deezer isso funciona perfeitamente.

Newbie

Ao abrir o app no modo offline ele não continua a toca a ultima musica que estava ouvindo. Tenho que procurar a musica na playlist e colocar pra tocar. No deezer isso funciona perfeitamente.

Vasil

Moderator

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline

PlanFamilyCountryUkraineDevice(Redmi note 10)Operating System(Android 12) My Question or IssueDownloaded music becomes unavailable immediately after the internet goes down. I tried all the recommendations, deleted Spotify and reinstalled. All permiss...

Casual Listener

Plan Family Country Ukraine Device (Redmi note 10) Operating System (Android 12)   My Question or Issue Downloaded music becomes unavailable immediately after the internet goes down. I...

Lyubka

Moderator

824 Views

5 replies

1 likes

  • 824 Views
  • 5 replies
  • 1 likes

Solved!! Unable to see sort or see sorted songs in playlist in android app

I started having this issue in the last month (Jan 2023). Spotify tells me to sort on the desktop app and while that works, the sort of songs in the playlist IS NOT REFLECTED in the android app. I'm a premium customer and this is really CRITICAL feat...

Gig Goer

I started having this issue in the last month (Jan 2023). Spotify tells me to sort on the desktop app and while that works, the sort of songs in the playlist IS NOT REFLECTED in the android app. I'm ...

Amay

Spotify Star

906 Views

5 replies

0 likes

  • 906 Views
  • 5 replies
  • 0 likes

Superuser Contribution Frequent auto-pausing during playback

Plan: Premium Country: Canada Device: Samsung Galaxy A32 5G Operating System: Android My Question or Issue: Throughout the last couple of weeks I have been experiencing spotify auto-pausing my podcasts during playback. The autopausing seems to happen...

Visitor

      Plan: Premium       Country: Canada       Device: Samsung Galaxy A32 5G       Operating System: Android    ...

Alex

Spotify Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liking songs sync issue with mobile app

PlanPremiumDeviceGalaxy S22Operating SystemAndroid 13 My Question or IssueWhen I'm listening to something on the phone app and I like the song on the web player (which I'm using as a controller sort of), the song doesn't like on the mobile app. And v...

Music Fan

Plan Premium Device Galaxy S22 Operating System Android 13   My Question or Issue When I'm listening to something on the phone app and I like the song on the web player (which I'm using ...

Joan

Moderator

436 Views

1 replies

0 likes

Android App
desktop app
liking songs
sync problem
web app
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocking Users

When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100% blocked when you come back to it and it shows them as unblocked and gives to an option to block them a...

Newbie

When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100%  blocked when you come back to it and it shows...

Lyubka

Moderator

636 Views

3 replies

1 likes

  • 636 Views
  • 3 replies
  • 1 likes

Superuser Contribution design changed without update

my design changed without an update while I was listening. the share-button swapped places with the title and the artist. I've already deleted and re-installed the app but nothing changed. my friends who have the same phone as me still have the norma...

Visitor

my design changed without an update while I was listening. the share-button swapped places with the title and the artist. I've already deleted and re-installed the app but nothing changed. my friends...

Eni

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

add to home button are missing ホーム画面に追加 が出来ません

モバイルにおいて、ホーム画面に追加 のボタンが見つかりません。以前は可能でした。バージョンが最新であることは確認しました。再ログインを行いました。

Visitor

モバイルにおいて、ホーム画面に追加 のボタンが見つかりません。 以前は可能でした。 バージョンが最新であることは確認しました。 再ログインを行いました。

Taylith

Community Legend

881 Views

1 replies

2 likes

  • 881 Views
  • 1 replies
  • 2 likes

My Spotify won’t connect on one of my fire sticks but will on the other why

I have two fire sticks in my home and until recently Spotify worked perfectly on both of them all of a sudden one of the fire sticks won’t connect to Spotify but every other application on it works so I know Spotify is the issue

Visitor

I have two fire sticks in my home and until recently Spotify worked perfectly on both of them all of a sudden one of the fire sticks won’t connect to Spotify but every other application on it works s...

Amay

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Controls disappear when a podcast ad is skipped forward

Here's a terrible customer experience I keep having:A podcast ad startsI use the skip 15 buttonAll controls disappear(Since this doesn't happen literally every time, I sometimes tap the button a few times, but when it disappears, I end up clicking so...

Regular

Here's a terrible customer experience I keep having: A podcast ad starts I use the skip 15 button All controls disappear (Since this doesn't happen literally every time, I sometimes tap the butt...

124706370

Regular

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist repeat button is missing

About 2 days ago my playlist repeat button disappeared. I still can repeat individual songs. But I use the playlist repeat button all the time and now its gone and automatically plays recommended songs once the playlist is done.

Visitor

About 2 days ago my playlist repeat button disappeared. I still can repeat individual songs. But I use the playlist repeat button all the time and now its gone and automatically plays recommended s...

Dian

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find the download button in my playlist

When I searched up in YouTube I found that people know where is it but when I do what they say nothing happens it just doesn't show

Visitor

When I searched up in YouTube I found that people know where is it but when I do what they say nothing happens it just doesn't show

Vasil

Moderator

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution no internet connection available / you are offline on mobile data

Yes, that issue again. I've been having this problem for more than one full month now, and I have tried EVERYTHING I could find. I've read all the threads, I've watched loads of videos, read multiple articles on the issue, and along the way, got more...

Regular

Yes, that issue again. I've been having this problem for more than one full month now, and I have tried EVERYTHING I could find. I've read all the threads, I've watched loads of videos, read multiple...

Lyubka

Moderator

4021 Views

8 replies

2 likes

  • 4021 Views
  • 8 replies
  • 2 likes

The Play Queue only take 80 songs

I have some playlists with more than 80 songs, but when i want to play one the Play Queue only take 80 songs and i can´t listen all my playlist on the same play queue. It hapen on my PC and my android

Newbie

I have some playlists with more than 80 songs, but when i want to play one  the Play Queue only take 80 songs and i can´t listen all my playlist on the same play queue.  It hapen on my PC ...

kingingold

Casual Listener

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Overlapping buttons in the player.

PlanPremiumCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 13 My Question or IssueOn the latest update there is an overlapping button on the topbar in the player; the play and options button. Steps to reproduceThe issue is most visible on ...

Casual Listener

Plan Premium Country Netherlands Device Fairphone 4 Operating System Android 13   My Question or Issue On the latest update there is an overlapping button on the topbar in the player; ...

faultym

Casual Listener

688 Views

2 replies

0 likes

bug
player
UI
  • 688 Views
  • 2 replies
  • 0 likes

Re: [All Platforms] Songs in the Play Queue duplicate and repeat

Issue started happening in DecemberMy device: Samsung Galaxy S21 5G, Android 13Spotify Version 8.8.2.434 When I stop playing from a playlist and come back to it, sometimes the same 2-4 songs just repeatedly loop until I pick another playlist and come...

Newbie

Issue started happening in December My device: Samsung Galaxy S21 5G, Android 13 Spotify Version 8.8.2.434   When I stop playing from a playlist and come back to it, sometimes the same 2-4 s...

323 Views

0 replies

1 likes

  • 323 Views
  • 0 replies
  • 1 likes

Denon and Spotify Connect - only for premium users

PlanFreeCountryAustraliaDeviceSamsung S7 - Denon AVR-x1000Operating SystemAndroid 8.0 I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able to use Spotify Connect as I have heard that it will be available for Spotify Free ...

Newbie

  Plan Free Country Australia Device Samsung S7 - Denon AVR-x1000 Operating System Android 8.0   I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able ...

user-removed

Not applicable

2891 Views

1 replies

3 likes

  • 2891 Views
  • 1 replies
  • 3 likes