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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 991 Views
  • 0 replies
  • 4 likes

Superuser Contribution Favourite songs don't play in shuffle order.

When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.

  • Newbie
  • When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.
  • OscarDC
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Playlist Error

Hello, while random was playing the playlist somehow; when I delete a song from the playlist, it actually deletes that song; but there was a situation where it played again as if it was on a random list.PlanPremiumCountryTurkey DeviceXiami Redmi 9cOp...

  • Casual Listener
  • Hello, while random was playing the playlist somehow; when I delete a song from the playlist, it actually deletes that song; but there was a situation where it played again as if it was on a random l...
  • Amay
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume changes in the middle of the songs in app

Using app on different android devices the volume changes automatically. Some times even a few times during the same song

  • Newbie
  • Using app on different android devices the volume changes automatically. Some times even a few times during the same song
  • AlejaR
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja iniciar sesión desde mi movil y ya restablecí mi contraseña

Aparece que mi contraseña y correo no coinciden, sin embargo inicié sesión desde mi computadora y ahí no hubo problema, quiere decir que los datos sí coinciden, ya desinstalé la app en mi móvil y sigue apareciendo error.

  • Visitor
  • Aparece que mi contraseña y correo no coinciden, sin embargo inicié sesión desde mi computadora y ahí no hubo problema, quiere decir que los datos sí coinciden, ya desinstalé la app en mi móvil y sig...
  • AlejaR
  • Moderator
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't open my account in app

Opens in web page says check connection when try open in app

  • Visitor
  • Opens in web page says check connection when try open in app
  • AlejaR
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Operator

I can't pay it says wrong country

  • Visitor
  • I can't pay it says wrong country
  • Alex
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution White box on the music bar thing

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

  • Visitor
  • I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear
  • Lyubka
  • Moderator
  • 509 Views
  • 3 replies
  • 1 likes
  • 509 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app showing "no internet connection" on wifi

PlanPremium (individual)CountryIndiaDeviceOnePlus Nord CE 2 lite 5GOperating SystemAndroid 12 (security update 5 Oct 2022)Spotify version8.7.88.496My IssueThe Spotify app seems to be working perfectly on mobile data however the app starts acting weir...

  • Regular
  • Plan Premium (individual) Country India Device OnePlus Nord CE 2 lite 5G Operating System Android 12 (security update 5 Oct 2022) Spotify version 8.7.88.496 My Issue The Spotify app seem...
  • AlejaR
  • Moderator
  • 1821 Views
  • 11 replies
  • 0 likes
  • 1821 Views
  • 11 replies
  • 0 likes

Superuser Contribution Shuffle plays exactly the same songs on the same order every time

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueShuffle plays exactly the same songs on the same order every time.This has been reported years ago, and still not fixed

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Shuffle plays exactly the same songs on the same order every time. This has been reported...
  • Eni
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution An issue with 2021 wrapped

PlanFreeCountryPolandDeviceMotorola Moto G6Operating SystemAndroid 9 My Question or IssueEvery time I try to view my spotify wrapped the app either crashes within a few seconds, the slide is not displaying properly (attached picture) or I get to see ...

  • Casual Listener
  • Plan Free Country Poland Device Motorola Moto G6 Operating System Android 9   My Question or Issue Every time I try to view my spotify wrapped the app either crashes within a few secon...
  • RobbyJHope
  • Casual Listener
  • 12198 Views
  • 28 replies
  • 33 likes
  • 12198 Views
  • 28 replies
  • 33 likes

Superuser Contribution Spotify Lite doesn't enforce explicit content filter set at family level

In a Spotify Family setup, turning on Explicit Content Filter at the family level is not enforced in the Spotify Lite app, the user can still turn off the Explicit Content Filter, unlike the full Spotify app where it is enforced correctly and the use...

  • Casual Listener
  • In a Spotify Family setup, turning on Explicit Content Filter at the family level is not enforced in the Spotify Lite app, the user can still turn off the Explicit Content Filter, unlike the full Spo...
  • Alex
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify on android is totally usless

PlanFreeCountry Norway DeviceHuawei p10Operating System android( My Question or Issuethe music stops when the screen is turned off and everything that i can allow is allowed for the app to be running. until now i was able to force the app to run via ...

  • Casual Listener
  • Plan Free Country Norway   Device Huawei p10 Operating System android (   My Question or Issue the music stops when the screen is turned off and everything that i can allow ...
  • Eni
  • Moderator
  • 554 Views
  • 6 replies
  • 0 likes
  • 554 Views
  • 6 replies
  • 0 likes

Superuser Contribution why my search history deletes itself every day?

every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed

  • Newbie
  • every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed
  • Eni
  • Moderator
  • 1818 Views
  • 3 replies
  • 0 likes
  • 1818 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nach 3 Songs wird die Wiedergabe abgebrochen

Wenn ich Mobile Daten ausgeschaltet hatte, konnte ich dennoch alle runtergeladenen Songs in meinen Playlists hören. Das geht nun nicht mehr. Ich muss Mobile Daten angeschaltet lassen und dann spielt er drei Songs und stoppt dann.Ich hatte vorgestern ...

  • Visitor
  • Wenn ich Mobile Daten ausgeschaltet hatte, konnte ich dennoch alle runtergeladenen Songs in meinen Playlists hören. Das geht nun nicht mehr. Ich muss Mobile Daten angeschaltet lassen und dann spielt ...
  • MihailY
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to find normal Equalizer.

PlanPremiumCountryNorwayDeviceOneNote 9 ProOperating SystemAndroid 12 My Question or IssueI am unable to find the Equalizer for Spotify on my Android phone. My GF has a different Android phone where it works perfectly. I have tried re-installing etc,...

  • Casual Listener
  • Plan Premium Country Norway Device OneNote 9 Pro Operating System Android 12   My Question or Issue I am unable to find the Equalizer for Spotify on my Android phone. My GF has a diffe...
  • MihailY
  • Moderator
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes