Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
389076 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry DeviceAndroid (Samsung)Operating System My Question or IssueWhenever I pause my music for more than 5 minutes, the Spotify queue disappears and goes blank, even when I play a playlist. This has been going on basically all of Januar...
Plan Premium Country Device Android (Samsung) Operating System My Question or Issue Whenever I pause my music for more than 5 minutes, the Spotify queue disappears and ...
Moderator
789 Views
5 replies
0 likes
PlanPremiumCountryUSADevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueI've been listening to "Tress of the Emerald Sea" on Spotify since it's not on Audible. This is my first go at listening to audiobooks on Spotify. It's been fine for...
Plan Premium Country USA Device Pixel 7 Pro Operating System Android 13 My Question or Issue I've been listening to "Tress of the Emerald Sea" on Spotify since it's not on Audible. T...
Moderator
1644 Views
1 replies
0 likes
Samsung mobile data turns off when I use Bluetooth to play Spotify in my car. I therefore can't receive texts or calls while I'm in the car.
Samsung mobile data turns off when I use Bluetooth to play Spotify in my car. I therefore can't receive texts or calls while I'm in the car.
Spotify Star
1358 Views
3 replies
0 likes
My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium). Now, if she opens spotify, a few seconds later, some sort of weird smart lock messages pops up, and closes spotify app down...
My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium). Now, if she opens spotify, a few seconds later, some sort of weird...
Casual Listener
237009 Views
56 replies
16 likes
Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the free plan doesn't mean they should do whatever they wa...
Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the fre...
Moderator
632 Views
3 replies
0 likes
I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.
I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.
Spotify Legend
722 Views
3 replies
0 likes
PlanPremium CountryUK DeviceGoogle Pixel 3a XL Operating SystemAndroid 11 My Question or Issue Playing podcasts on my laptop is fine - when I listen on my phone, they play in random order. I read a solution to this is to download them, which has help...
Plan Premium Country UK Device Google Pixel 3a XL Operating System Android 11 My Question or Issue Playing podcasts on my laptop is fine - whe...
Regular
8877 Views
41 replies
1 likes
Planstudent premiumCountryItalyDevicesamsung a20Operating Systemandroid 9 My Question or IssueI cannot like or unlike songs on my phone. I am able to do it from the desktop, but the two accounts are not synched up. I already tried logging out, restin...
Plan student premium Country Italy Device samsung a20 Operating System android 9 My Question or Issue I cannot like or unlike songs on my phone. I am able to do it from the d...
Moderator
583 Views
3 replies
0 likes
Hi,I started to use Spotify on a Volvo running Android Automotive.Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium users.Everything (car OS + Spotify app) is up-to-date.Has ...
Hi, I started to use Spotify on a Volvo running Android Automotive. Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium use...
Casual Listener
2194 Views
2 replies
0 likes
Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dessus , un message s'affiche " ce titrer n'est pas dispo...
Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dess...
Visitor
3677 Views
9 replies
0 likes
Sometimes I find artists who have hidden or blocked songs that I can't play, they're in a dark Grey colour and there's no information about what it is happening or how I can fix it. I have premium account since 2015 and I just find it unfair, paying ...
Sometimes I find artists who have hidden or blocked songs that I can't play, they're in a dark Grey colour and there's no information about what it is happening or how I can fix it. I have premium ac...
Visitor
12202 Views
8 replies
1 likes
PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or IssueSo when I just screenshot my Spotify, and my friend sent to me with a different ui, I don't know how he make that
Plan Premium Country Indonesia Device Xiaomi Redmi Note 4 Operating System Android 7.0 My Question or Issue So when I just screenshot my Spotify, and my friend sent to me with a diff...
Spotify Legend
695 Views
1 replies
0 likes
I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices
I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices
Moderator
335 Views
1 replies
0 likes
I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes up when I listen to the playlist. How can I get ri...
I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes...
Moderator
516 Views
1 replies
0 likes
I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.
I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.
Moderator
421 Views
1 replies
0 likes
PlanPremium DeviceSamsung Galaxy 10+Operating SystemAndroid 12Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the first appearing song is the oldest added to the playlist. In the desktop...
Plan Premium Device Samsung Galaxy 10+ Operating System Android 12 Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the ...
Moderator
457 Views
1 replies
0 likes
It looks like a recent update has broken autoplay again. I am experiencing the issues described in this post https://community.spotify.com/t5/Android/Autostart-autoplay-resume-not-working-anymore/td-p/5258203again.
It looks like a recent update has broken autoplay again. I am experiencing the issues described in this post https://community.spotify.com/t5/Android/Autostart-autoplay-resume-not-working-anymore/td-...
409 Views
0 replies
0 likes
PlanFreeCountryUSADeviceMotorola Moto E4Operating SystemAndroid NougatSpotify App Version8.5.29.828 My Question or IssueI am unable to sort songs in a playlist. Per the instructions in the Sort and Filter help page, I should be able to sort songs in ...
Plan Free Country USA Device Motorola Moto E4 Operating System Android Nougat Spotify App Version 8.5.29.828 My Question or Issue I am unable to sort songs in a playlist. Per ...
Gig Goer
2440 Views
10 replies
0 likes
I paid for duo plan but it shows i have student premium
I paid for duo plan but it shows i have student premium
Moderator
445 Views
1 replies
0 likes
my spotify is not detecting songs that are saved locally(mp3 files) on my micro sd card. am i missing something?note:1. my sd card is not corrupt(other music players are able to detect and play songs on sd card)2. i have turned on all required settin...
my spotify is not detecting songs that are saved locally(mp3 files) on my micro sd card. am i missing something? note: 1. my sd card is not corrupt(other music players are able to detect and pl...
Spotify Star
554 Views
3 replies
0 likes
