Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
If Spotify is playing on a Google Nest on my phone, and is prompted to stop (i.e., Hey Google, stop Spotify), it will automatically start playing on my phone... at whatever volume my phone was previously at. This can be incredibly annoying if someone...
If Spotify is playing on a Google Nest on my phone, and is prompted to stop (i.e., Hey Google, stop Spotify), it will automatically start playing on my phone... at whatever volume my phone was previo...
Spotify Legend
868 Views
1 replies
0 likes
Premium Plan CanadaDeviceSamsung S21 Fe Android 13Hi I have done a clean install and tried all the recommended fixes listed in the community. Wifi or data, streaming or downloaded no change. music stops constantly for a millisecond. I got the phone l...
Premium Plan Canada Device Samsung S21 Fe Android 13 Hi I have done a clean install and tried all the recommended fixes listed in the community. Wifi or data, streaming or downloaded no change. mu...
Casual Listener
535 Views
6 replies
0 likes
Every time the screen goes black,the song playing crackles,slows down,and sounds awful. This results in having to unlock the screen every few minutes which is annoying AF. Have reset the app, reset phone, deleted cache, allowed full access for the ap...
Every time the screen goes black,the song playing crackles,slows down,and sounds awful. This results in having to unlock the screen every few minutes which is annoying AF. Have reset the app, reset p...
Moderator
357 Views
3 replies
0 likes
PlanPremiumCountrySamsung Galaxy S21Operating System(Android My Question or IssueI use this app because it allows me to play my podcasts while offline. I've noticed that it will skip multiple episodes even though they're downloaded. I have to continu...
Plan Premium Country Samsung Galaxy S21 Operating System (Android My Question or Issue I use this app because it allows me to play my podcasts while offline. I've noticed that it will ...
Moderator
327 Views
3 replies
0 likes
Porque me aparece un cartel de "Se alcanzo el límite de dispositivos"? como puedo solucionar eso?
Porque me aparece un cartel de "Se alcanzo el límite de dispositivos"? como puedo solucionar eso?
Spotify Legend
18201 Views
14 replies
1 likes
For some reason I had to download all my songs again and now I can't use the Equalizer, offline-mode, crossfade, and some other stuff.Does anybody know why this has happened?(I can still listen to music/downloaded music as usual)
For some reason I had to download all my songs again and now I can't use the Equalizer, offline-mode, crossfade, and some other stuff. Does anybody know why this has happened? (I can still listen t...
Spotify Legend
633 Views
3 replies
0 likes
When controlling Spotify using connect and playing a Playlist, the playlist starts over from the beginning after one song finishes. This only occurs if the playlist is started or controlled from an android device. Playlists function normally in the W...
When controlling Spotify using connect and playing a Playlist, the playlist starts over from the beginning after one song finishes. This only occurs if the playlist is started or controlled from an a...
Casual Listener
3574 Views
10 replies
7 likes
When start playing for instance the 5. song of a playlist, the songs 1 - 4 are automatically filled on top of the queue, instead of continuing with the 6. song. Android 12
When start playing for instance the 5. song of a playlist, the songs 1 - 4 are automatically filled on top of the queue, instead of continuing with the 6. song. Android 12 &...
Moderator
405 Views
1 replies
0 likes
PlanPremium CountrySwitzerland DeviceXiaomi 12S Ultra Operating SystemAndroid 12 My Question or IssueHello. I changed my phone recently, I switched from the Xiaomi Note 11 Pro 5G to the actual one. Now it seems like Spotify won't connect to the Inter...
Plan Premium Country Switzerland Device Xiaomi 12S Ultra Operating System Android 12 My Question or Issue Hello. I changed my phone recently, I switched from ...
Moderator
693 Views
9 replies
0 likes
I have an android, and I like to download podcasts while I'm on wifi. My problem is that sometimes it goes great, and sometimes it kind of blocks at some percentage complete (right now it's been at 8% since last night) and then I can be on wifi for h...
I have an android, and I like to download podcasts while I'm on wifi. My problem is that sometimes it goes great, and sometimes it kind of blocks at some percentage complete (right now it's been at 8...
Moderator
286 Views
1 replies
0 likes
PlanFree/PremiumCountry USA 2022Galaxy note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen attempting to download a podcast, it shows the downloading logo then immediately switches to a white exclamation point.
Plan Free/Premium Country USA 2022 Galaxy note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When attempting to download a podcast...
Spotify Legend
287 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S10Operating SystemI think Android Pie My Question or IssueI recently purchased a Galaxy S10, I have spotify playing and the screen locks, it'll show the: song you're listening to, previous song, Play/pause button an...
Plan Premium Country USA Device Galaxy S10 Operating System I think Android Pie My Question or Issue I recently purchased a Galaxy S10, I have spotify playing and the screen locks, i...
Newbie
95038 Views
72 replies
30 likes
PlanPremiumCountryAustraliaPhoneSamsung galaxy s21 ultra Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time i try and use this app, any music i play, plays for a few seconds and gets cut off my web chrome cast.I ha...
Plan Premium Country Australia Phone Samsung galaxy s21 ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every time i try and use this a...
Moderator
249 Views
1 replies
0 likes
PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueContext: My parents share a duo premium account. They are using a shared Android tablet in ...
Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Con...
Moderator
246 Views
1 replies
0 likes
When I open my notification center I see the image of the song that was last played, not the one I'm listening to, it does that with ads too
When I open my notification center I see the image of the song that was last played, not the one I'm listening to, it does that with ads too
Moderator
308 Views
1 replies
0 likes
Won't play my choices of music. Keeps going to music i would never listen toJust started doing this out of the blue .
Won't play my choices of music. Keeps going to music i would never listen to Just started doing this out of the blue .
Moderator
216 Views
1 replies
0 likes
I already made my payment, but still on the screen of my cell phone it appears that "my student account is paused" but in the app of my matebook it appears that it is not... what happened?
I already made my payment, but still on the screen of my cell phone it appears that "my student account is paused" but in the app of my matebook it appears that it is not... what happened?
Moderator
227 Views
1 replies
0 likes
I can't play any songs with the letter E next to them anymore even though I have the allows explicit music option ON in the settings
I can't play any songs with the letter E next to them anymore even though I have the allows explicit music option ON in the settings
Moderator
366 Views
1 replies
0 likes
Android latest versionpremium This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify.Local files on the device are seemingly randomly flagged as unplayable and then skipped if they come ...
Android latest version premium This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify. Local files on the device are seeming...
Moderator
401 Views
1 replies
0 likes
Hello. I updated my Spotify and activated the "Hey Spotify" feature but nothing happens when I say "Hey Spotify..." with the app open AND after updating it. Normal voice search works and mic permission is on. I tried deactivating and then reactivatin...
Hello. I updated my Spotify and activated the "Hey Spotify" feature but nothing happens when I say "Hey Spotify..." with the app open AND after updating it. Normal voice search works and mic permissi...
Casual Listener
25898 Views
46 replies
6 likes
