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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5471 Views

0 replies

7 likes

  • 5471 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify on android tv free/premium. what is the sound quality?

PlanFree/PremiumCountryUkrainian Device(Android tv, xiaomi mi box 3)Operating System(Android tv) My Question or IssueGood afternoon, I installed spotify (android tv) on my mi box 3. Does it make sense for me to buy a premium account, will the sound q...

Casual Listener

  Plan Free/Premium Country Ukrainian   Device (Android tv, xiaomi mi box 3) Operating System (Android tv)   My Question or Issue Good afternoon, I installed spotify (andro...

Alexander1985

Casual Listener

1775 Views

2 replies

0 likes

  • 1775 Views
  • 2 replies
  • 0 likes

URL encoded string in player

PlanPremiumCountryDenmark DeviceOnePlus 7TOperating SystemAndroid 11 My Question or IssueThe error is happening when searching for a song or artist, and pressing a song directly from the search menu. Then if you expand the player after, the input you...

Newbie

Plan Premium Country Denmark   Device OnePlus 7T Operating System Android 11   My Question or Issue The error is happening when searching for a song or artist, and pressing a son...

Taylith

Community Legend

402 Views

1 replies

1 likes

  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify randomly switches to Radio

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30 using Android Auto. I get into my car, select the playlist I want, and press play. The song will play for about 10 seconds then will randomly change to...

Regular

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30  using Android Auto.    I get into my car, select the playlist I want, and press pl...

Dian

Spotify Legend

6691 Views

9 replies

0 likes

  • 6691 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify crashes when playing song

The app can be opened but crashes when a song is played. PlanFreeCountryIndia DeviceIqoo 7 Operating System Android 12

Visitor

The app can be opened but crashes when a song is played.   Plan Free Country India  Device Iqoo 7  Operating System  Android 12    

Alex

Spotify Legend

328 Views

1 replies

1 likes

  • 328 Views
  • 1 replies
  • 1 likes

ANR in alarm music setting of google clock app.

PlanPremiumCountryKorea/IndiaDeviceSamsung Galaxy Tab S7, Maybe all product.Operating SystemAndroid My Question or IssueANR by input no responding.Precondition:Google Clock installed(https://play.google.com/store/apps/details?id=com.google.android.de...

Visitor

Plan Premium Country Korea/India Device Samsung Galaxy Tab S7, Maybe all product. Operating System Android   My Question or Issue ANR by input no responding. Precondition: Google Clo...

466 Views

0 replies

0 likes

anr
  • 466 Views
  • 0 replies
  • 0 likes

Download option not present

There is no option present to download my playlist . I can only see enhance, globe and add songs options

Visitor

There is no option present to download my playlist . I can only see enhance, globe and add songs options 

Amay

Spotify Star

351 Views

1 replies

1 likes

  • 351 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does my Spotify playlist look different?

PlanFreeCountryPhilippines DeviceRealme 6iOperating SystemAndroid 11 My Question or IssueWhen I opened my playlist, it looked different than usual. Instead of a song list, it only displayed song names and the artist/composer. When I try to play a son...

Casual Listener

Plan Free Country Philippines  Device Realme 6i Operating System Android 11   My Question or Issue When I opened my playlist, it looked different than usual. Instead of a song lis...

voidplayys

Visitor

14242 Views

4 replies

0 likes

Android
  • 14242 Views
  • 4 replies
  • 0 likes

Solution for: Samsung galaxy - Lock Screen Widget disappears after pause

PlanPremiumCountry DeviceSamsung galaxy S20/S21/S22Operating SystemAndroid My Question or IssueI've had this issue for some time now on my Samsung S21 and now my S22.Each time I pause my music using the lock screen, the Spotify controls widget disapp...

Regular

Plan Premium Country   Device Samsung galaxy S20/S21/S22 Operating System Android   My Question or Issue I've had this issue for some time now on my Samsung S21 and now my S22. E...

Blintles

Regular

2597 Views

2 replies

1 likes

  • 2597 Views
  • 2 replies
  • 1 likes

Problem in the section of "add a song", in every playlist

PlanPremium individualCountryArgentinaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueIn every playlist, in the section to "add a song" i'm not being able to listen the fragment of the song that i select to add, in my other ...

Visitor

Plan Premium individual Country Argentina Device Samsung Galaxy S20 FE Operating System Android 11   My Question or Issue In every playlist, in the section to "add a song" i'm not bein...

Amay

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with vivo devices

PlanPremiumCountryOmanDeviceVivo v21eOperating SystemAndroid 12 My Question or IssueThe problems regarding app crashing still continues even after the update I mean it worked for a day and then it's all the same story again (the app crashes when any ...

Visitor

Plan Premium Country Oman Device Vivo v21e Operating System Android 12   My Question or Issue The problems regarding app crashing still continues even after the update I mean it worked...

Dian

Spotify Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Superuser Contribution tizen os music player swich between music is not work

hi im using a70 with android 11 and samsung watch 3 45mm tizen os 4.5 spotify tizen app is work but when i want to select a music in that playlist not work i contact with samsung company and they said the problem is spotify app in other app linke sam...

Regular

hi im using a70 with android 11 and samsung watch 3 45mm  tizen os 4.5   spotify tizen app is work but when i want to select a music in that playlist not work  i contact with sa...

Dian

Spotify Legend

419 Views

3 replies

0 likes

  • 419 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't set up voice controls.

Whenever I'm using car mode there's a constant message on screen saying to "tap the mic to set up voice" but I can't find the mic button anywhere. Tried in the search screen and the settings and everywhere else I could think of. I'm using Android 12 ...

Regular

Whenever I'm using car mode there's a constant message on screen saying to "tap the mic to set up voice" but I can't find the mic button anywhere. Tried in the search screen and the settings and ever...

Drose60

Newbie

4549 Views

18 replies

1 likes

  • 4549 Views
  • 18 replies
  • 1 likes

Superuser Contribution Low quality album art covers

PlanPremiumCountryMexicoDevicePOCO X3 NFCOperating SystemAndroid 11 My Question or IssueI have the latest version of the app, (although this problem has persisted for several updates) my connection is good and it doesn't matter if I have the songs of...

Casual Listener

Plan Premium Country Mexico Device POCO X3 NFC Operating System Android 11   My Question or Issue I have the latest version of the app, (although this problem has persisted for several...

7711

Newbie

2830 Views

14 replies

0 likes

  • 2830 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify remains without connection

PlanPremiumCountryColombiaDeviceGalaxy S10+Operating SystemAndroid 12 My Question or IssueI've cleaned the cache and temporary files.I've reinstalled the application over and again but the error remains."No internet connection... Go online and try ag...

Regular

Plan Premium Country Colombia Device Galaxy S10+ Operating System Android 12   My Question or Issue I've cleaned the cache and temporary files. I've reinstalled the application over...

danidazb

Regular

615 Views

4 replies

0 likes

  • 615 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid 12 Kernel My Question or IssueI have the lyrics prompt/symbol on two songs but when I click on them there are no lyrics. It doesn't show with other songs. Have tried clean reinst...

Casual Listener

Plan Premium Country Australia Device Google Pixel 4a Operating System Android 12 Kernel   My Question or Issue I have the lyrics prompt/symbol on two songs but when I click on them th...

Bwear

Casual Listener

542 Views

2 replies

0 likes

Android
Lyrics on Android
Lyrics unavailable
UI
  • 542 Views
  • 2 replies
  • 0 likes

Superuser Contribution 10 secs of playing song app is shutting off

App is not working properly. After 10 secs of playing song it is getting off. Tried login out. Tried clearing data. Still not working.PlanFreeCountryIndiaOperating SystemAndroid My Question or IssuesApp is not working properly. After 10 secs of playi...

Visitor

App is not working properly. After 10 secs of playing song it is getting off. Tried login out. Tried clearing data. Still not working. Plan Free Country India Operating System Android   ...

Jeremy

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Spotify crashes whenever I play any song

I had this issue twice now. Whenever I play a song on Spotify mobile, it crashes immediately after. The first time a clean reinstall seemed to work after removing the cache failed. Now I've had even more difficulty in trying to get the app to work. I...

Casual Listener

I had this issue twice now. Whenever I play a song on Spotify mobile, it crashes immediately after. The first time a clean reinstall seemed to work after removing the cache failed. Now I've had even ...

enji06

Casual Listener

1167 Views

8 replies

1 likes

  • 1167 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Playlist only playing 80 songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited States DeviceSamsung A52 5GOperating SystemAndroid My Question or Issue I have a Playlist of a 120 or so so...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United States  Device Samsung A52 5G Operating...

h1tr7_iql-7ig

Newbie

1572 Views

8 replies

0 likes

  • 1572 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Google Clock not running spotify songs

PlanPremiumCountryFrance DeviceXiaomi Mi9 Lite and Xiaomi Mi A2Operating SystemAndroid 10 My Question or IssueHello,since approx. 10 days now (~May 20th), my alarms set up in Google Clock do not play songs I configured from Spotify. Instead they play...

Casual Listener

Plan Premium Country France   Device Xiaomi Mi9 Lite and Xiaomi Mi A2 Operating System Android 10   My Question or Issue Hello, since approx. 10 days now (~May 20th), my al...

Kiril

Moderator

1371 Views

2 replies

0 likes

  • 1371 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with changing to songs from a playlist while casting

PlanPremiumCountryUSADeviceSamsung Galaxy, chrome cast My Question or IssueWhen casting to a chromecast from the Android app I can not select a song from any Playlist to play, when I tap them nothing happens, I can open the song options or add to que...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy, chrome cast    My Question or Issue When casting to a chromecast from the Android app I can not select a song from any Playlist to pl...

Kiril

Moderator

900 Views

2 replies

0 likes

  • 900 Views
  • 2 replies
  • 0 likes