App just won't open

SamThomas90 · 2023-03-25

Plan

Premium

Country

Ireland

Device

TCL 20 Pro 5G / Nothing 1

My Question or Issue

When I open the app, it asks me to log in. I enter the correct login details and I just get the green swirl for a few minutes and get the "something went wrong" message. This issue isn't specific to my phone because I got a new phone today and am still experiencing the same issue. I can only assume it's something about my account setup.

Taylith · 2023-03-27

Hello @SamThomas90

Can you confirm whether the same happens while using different internet connections and if it happens on other devices too such as a PC.

If it does, you can move to ask a relative or a friend to log in to their own account on your devices to see if it can be replicated with a different account.

Hopefully we can get it resolved soon, take care 😄

TaylithSpotify Star

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