Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71186 Views
  • 69 replies
  • 26 likes
  • 71186 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29600 Views
  • 5 replies
  • 0 likes
  • 29600 Views
  • 5 replies
  • 0 likes

Superuser Contribution songs wont play after i exit the app. its like happening since last week.

PlanFreeCountryindiaDeviceSamsung a22Operating SystemAndroid version 12 My Question or IssueLike every time I close the app. Songs wont play no more on the playlist and i need to manually select another song to make it work again. please fix this bug...

  • Visitor
  •   Plan Free Country india Device Samsung a22 Operating System Android version 12   My Question or Issue Like every time I close the app. Songs wont play no more on the playlist a...
  • Yordan
  • Moderator
  • 2088 Views
  • 12 replies
  • 6 likes
  • andriod
    music
    not working
  • 2088 Views
  • 12 replies
  • 6 likes

Solved!!Superuser Contribution daily playlists stuck on shuffle after closing and reopening the app

When selecting my daily or weekly playlists I am able to select any song on the list. However, when closing the app and reopening it, all of the playlists are now stuck on shuffle. I am not a premium member of Spotify. I've seen this issue many times...

  • Casual Listener
  • When selecting my daily or weekly playlists I am able to select any song on the list. However, when closing the app and reopening it, all of the playlists are now stuck on shuffle. I am not a premium...
  • warhead13
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play button won't work

Songs won't skip or play however will play podcast however not my personal playlist

  • Visitor
  • Songs won't skip or play however will play podcast however not my personal playlist
  • OscarDC
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashed

For the last 3~5 days, spotify has been crashed, usually after playing 1 track. As you can see in the screenshot, the playlist is playing, but nothing is playing (I will clarify: after I went back to the application) 

Screenshot_2022-12-17-01-18-28-082_com.spotify.music.jpg
  • Newbie
  • For the last 3~5 days, spotify has been crashed, usually after playing 1 track. As you can see in the screenshot, the playlist is playing, but nothing is playing (I will clarify: after I went back to...
  • AlejaR
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution It appears suddenly a song interrupting what I am playing. Pls help

Hello, on one account that I own I have some issues. I play a song and then after 10 seconds is suddenly interrupted by a song that I never listened. Reinstall and restart were already Please help

  • Visitor
  • Hello, on one account that I own I have some issues. I play a song and then after 10 seconds is suddenly interrupted by a song that I never listened. Reinstall and restart were already Please help
  • OscarDC
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite songs don't play in shuffle order.

When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.

  • Newbie
  • When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.
  • OscarDC
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Playlist Error

Hello, while random was playing the playlist somehow; when I delete a song from the playlist, it actually deletes that song; but there was a situation where it played again as if it was on a random list.PlanPremiumCountryTurkey DeviceXiami Redmi 9cOp...

  • Casual Listener
  • Hello, while random was playing the playlist somehow; when I delete a song from the playlist, it actually deletes that song; but there was a situation where it played again as if it was on a random l...
  • Amay
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume changes in the middle of the songs in app

Using app on different android devices the volume changes automatically. Some times even a few times during the same song

  • Newbie
  • Using app on different android devices the volume changes automatically. Some times even a few times during the same song
  • AlejaR
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja iniciar sesión desde mi movil y ya restablecí mi contraseña

Aparece que mi contraseña y correo no coinciden, sin embargo inicié sesión desde mi computadora y ahí no hubo problema, quiere decir que los datos sí coinciden, ya desinstalé la app en mi móvil y sigue apareciendo error.

  • Visitor
  • Aparece que mi contraseña y correo no coinciden, sin embargo inicié sesión desde mi computadora y ahí no hubo problema, quiere decir que los datos sí coinciden, ya desinstalé la app en mi móvil y sig...
  • AlejaR
  • Moderator
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't open my account in app

Opens in web page says check connection when try open in app

  • Visitor
  • Opens in web page says check connection when try open in app
  • AlejaR
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Operator

I can't pay it says wrong country

  • Visitor
  • I can't pay it says wrong country
  • Alex
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution White box on the music bar thing

I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear

  • Visitor
  • I will get on spotify on my Samsung a51 and it will be blank and a square large compared to the normal dot will appear
  • Lyubka
  • Moderator
  • 491 Views
  • 3 replies
  • 1 likes
  • 491 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app showing "no internet connection" on wifi

PlanPremium (individual)CountryIndiaDeviceOnePlus Nord CE 2 lite 5GOperating SystemAndroid 12 (security update 5 Oct 2022)Spotify version8.7.88.496My IssueThe Spotify app seems to be working perfectly on mobile data however the app starts acting weir...

  • Regular
  • Plan Premium (individual) Country India Device OnePlus Nord CE 2 lite 5G Operating System Android 12 (security update 5 Oct 2022) Spotify version 8.7.88.496 My Issue The Spotify app seem...
  • AlejaR
  • Moderator
  • 1724 Views
  • 11 replies
  • 0 likes
  • 1724 Views
  • 11 replies
  • 0 likes

Superuser Contribution Shuffle plays exactly the same songs on the same order every time

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueShuffle plays exactly the same songs on the same order every time.This has been reported years ago, and still not fixed

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Shuffle plays exactly the same songs on the same order every time. This has been reported...
  • Eni
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution An issue with 2021 wrapped

PlanFreeCountryPolandDeviceMotorola Moto G6Operating SystemAndroid 9 My Question or IssueEvery time I try to view my spotify wrapped the app either crashes within a few seconds, the slide is not displaying properly (attached picture) or I get to see ...

  • Casual Listener
  • Plan Free Country Poland Device Motorola Moto G6 Operating System Android 9   My Question or Issue Every time I try to view my spotify wrapped the app either crashes within a few secon...
  • RobbyJHope
  • Casual Listener
  • 12052 Views
  • 28 replies
  • 33 likes
  • 12052 Views
  • 28 replies
  • 33 likes