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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840034 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840034 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13652 Views
  • 1 replies
  • 0 likes
  • 13652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Note 10 plus starts playing music at random when not in use on bluetooth device

PlanPremiumCountryUSADeviceNOTE 10 PlusOperating SystemDroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use a bluetooth daily sync to 2 cell phones. When I hang up on a call over 5 min. on my iphone . My droid will start spotify whe...

  • Visitor
  • Plan Premium Country USA Device NOTE 10 Plus Operating System Droid (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use a bluetooth daily sync to 2 cell phones. ...
  • Elena
  • Moderator
  • 203 Views
  • 1 replies
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  • 203 Views
  • 1 replies
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Superuser Contribution Possible bug on making collaborative playlists public??

PlanPremiumCountryUKOperating SystemAndroid 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while still remaining collabortive. the option isn't 'greyed out' like it is on desk...

  • Visitor
  • Plan Premium Country UK Operating System Android 9     I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while ...
  • Elena
  • Moderator
  • 254 Views
  • 1 replies
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  • 254 Views
  • 1 replies
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Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

  • Casual Listener
  • Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...
  • Elena
  • Moderator
  • 282 Views
  • 1 replies
  • 2 likes
  • bug
    Help
    report
    support
  • 282 Views
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Superuser Contribution The dislike button is gone. Add it back.

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that song or other songs like it to you.) Is gone, why? No c...

  • Casual Listener
  • I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that...
  • Jeremy
  • Moderator
  • 361 Views
  • 1 replies
  • 2 likes
  • 361 Views
  • 1 replies
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Superuser Contribution Spotify connect on speaker wifi skips firsts seconds of songs

PlanPremiumCountryFranceDevice(Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II)Operating System(Android Oreo) My Question or Issue Hello, When I connect my device (galaxy S7 or galaxy tab A, same problem) on my speaker Marshall Acton II with s...

  • Casual Listener
  • Plan Premium Country France Device (Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II) Operating System (Android Oreo)   My Question or Issue   Hello,   When I c...
  • leftydj
  • Casual Listener
  • 1597 Views
  • 12 replies
  • 2 likes
  • Spotify connect on wifi
  • 1597 Views
  • 12 replies
  • 2 likes

Superuser Contribution Android Volume Keys

PlanPremiumCountryTurkey DeviceSamsung S10 PlusOperating SystemAndroid My Question or Issue Hello, is there a way to disable this feature? I've looked on the community posts but couldn't find it or dont know what keywords to use. Using volume keys wh...

  • Casual Listener
  • Plan Premium Country Turkey   Device Samsung S10 Plus Operating System Android   My Question or Issue   Hello, is there a way to disable this feature? I've looked on the co...
  • Jeremy
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
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Superuser Contribution Spotify playing on its own when app is not launched and phone is locked.

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndriodMy Question or IssueSpotify starts playing on its own when app is not launched, phone is locked. I have the latest operating system and the latest version of the Spotify app. How do I stop t...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S20 Operating System Andriod My Question or Issue Spotify starts playing on its own when app is not launched, phone is locked. I have the latest operat...
  • Mihail
  • Spotify Legend
  • 287 Views
  • 5 replies
  • 0 likes
  • 287 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on web browser

Greetings! I use Spotify web through mobile browser ( chrome on android) to listen to many podcasts. Recently, I noticed that it fails to open on mobile data ( Jio network) but works with Airtel network. Any way to address this?

  • Visitor
  • Greetings!   I use Spotify web through mobile browser ( chrome on android)  to listen to many podcasts.   Recently, I noticed that it fails to open on mobile data ( Jio network) bu...
  • Elena
  • Moderator
  • 199 Views
  • 1 replies
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  • spotify web
  • 199 Views
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Superuser Contribution there are no songs in playlists

PlanFreeCountryItalyDeviceS10 liteOperating Systemandroid 10 My Question or Issue whenever i try to play a song that is into a playlist i see this;I tried to cancel cache and reinstall the app but it didn't work. 

  • Visitor
  •   Plan Free Country Italy Device S10 lite Operating System android 10   My Question or Issue   whenever i try to play a song that is into a playlist i see this; I tried to...
  • Elena
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
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Superuser Contribution spotify app on android does not start or takes several minutes to start

Plan: PremiumCountry: USA DeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows a black screen or sometimes a black screen with the spotify logo on it for several mi...

  • Casual Listener
  • Plan: Premium Country: USA   Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue   When I start the Spotify app on my phone, it does not load. It shows...
  • Elena
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • Android
    App
    freeze
    start
    wait
  • 240 Views
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Superuser Contribution Playlist radio not working

When i try to listen to playlist radio it says "radiostation error failed to load radio station try again later"

  • Visitor
  • When i try to listen to playlist radio it says "radio station error failed to load radio station try again later"
  • Elena
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family mix not showing song contributors

PlanPremiumDeviceNokia 7 plusOperating SystemAndroid 10. My Question or IssueI can't see who's adding songs to family mix, the list is just empty, work fine on PC. 

Screenshot_20200930-141219.png
  • Newbie
  • Plan Premium Device Nokia 7 plus Operating System Android 10.   My Question or Issue I can't see who's adding songs to family mix, the list is just empty, work fine on PC.  
  • Elena
  • Moderator
  • 247 Views
  • 1 replies
  • 2 likes
  • 247 Views
  • 1 replies
  • 2 likes

Superuser Contribution My app keeps crashing and ive tried everythjng

My app crashes as soon as I open it. I've reset my phone, updated my phone and reinstalled the app multiple times. Idk what else to do to fix it! Would appreciate any help. I took a video screen recording.PlanPremiumCountry UK DeviceSamsung s9Operati...

  • Regular
  • My app crashes as soon as I open it. I've reset my phone, updated my phone and reinstalled the app multiple times. Idk what else to do to fix it! Would appreciate any help. I took a video screen reco...
  • Jeremy
  • Moderator
  • 813 Views
  • 10 replies
  • 1 likes
  • app crashing
  • 813 Views
  • 10 replies
  • 1 likes

Superuser Contribution with the new update, crashes sometimes after ads fairly regularily

PlanFreeCountryCanadaDevicePendoo x10 xmaxOperating SystemAndroid 9 My Question or IssueWith the new update, I have a problem with Spotify crashing after ads. It doesn't happen all the time, but probably 2/3rds of the time. The screen just goes black...

  • Regular
  • Plan Free Country Canada Device Pendoo x10 xmax Operating System Android 9   My Question or Issue With the new update, I have a problem with Spotify crashing after ads.  It doesn'...
  • DarkPORT
  • Regular
  • 294 Views
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  • 0 likes
  • 294 Views
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Solved!! what does ""deleting data"" do in the app cache?

hey folks, see attached image. can anyone tell me what pressing the ""clear data"" button does on my android phone? in my ""apps"" section of the settings menu, all of my mobile apps are taking up serious space when they aren't even running. and spot...

  • Gig Goer
  • hey folks,   see attached image.  can anyone tell me what pressing the ""clear data"" button does on my android phone?  in my ""apps"" section of the settings menu, all of my mobile ...
  • Billy-J
  • Spotify Star
  • 7338 Views
  • 9 replies
  • 0 likes
  • Cache
    data
  • 7338 Views
  • 9 replies
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Solved!! Can't access queue

PlanPremiumOperating SystemAndroid 9 My Question or IssueHi everyone, Since a few hours ago I can't reach my queued songs list : the button is Grey, as if I hadn't subscribed to Spotify premium.Any ideas on the reason? Thank you's Samuel Padolus

  • Casual Listener
  •   Plan Premium Operating System Android 9   My Question or Issue Hi everyone,  Since a few hours ago I can't reach my queued songs list : the button is Grey, as if I hadn't sub...
  • Caleb_xo
  • Casual Listener
  • 2531 Views
  • 2 replies
  • 0 likes
  • 2531 Views
  • 2 replies
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Superuser Contribution Repeat Button not available Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
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Superuser Contribution [Android][Connect] Slow application

Why does the Spotify application keep being so slow? I has been like this for years and whenever I try to use the app it keeps being slow and being stuck trying to load menus, song or anything. It is so annoying and must be solved.

  • Casual Listener
  • Why does the Spotify application keep being so slow? I has been like this for years and whenever I try to use the app it keeps being slow and being stuck trying to load menus, song or anything. &nbs...
  • Ver
  • Spotify Legend
  • 220 Views
  • 2 replies
  • 0 likes
  • Android
    Connect
  • 220 Views
  • 2 replies
  • 0 likes

Unable to play some songs I want to listen and download even when I have premium account

PlanPremiumCountryPhilippinesDeviceRealme 5 ProOperating SystemAndroid 10 My Question or IssueI searched some songs I'd like to listen to, however, I can't play them. Like on this album from LM.C artist, I want to play their song titled "Love Song" a...

Screenshot_2020-10-13-18-45-58-80.jpg IMG_20201013_185138.jpg
  • Newbie
  • Plan Premium Country Philippines Device Realme 5 Pro Operating System Android 10   My Question or Issue I searched some songs I'd like to listen to, however, I can't play them. Like on...
  • Emilia_8
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify linking to alarm apps when I don't want it to?

PlanPremiumCountryUSADeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 10My Question or IssueSomehow Spotify is linking to my Google Clock app even though I never linked them, and I can't find anything on my phone that suggests they are linked...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note20 Ultra Operating System Android 10 My Question or Issue Somehow Spotify is linking to my  Google Clock app even though I never linke...
  • Ver
  • Spotify Legend
  • 1098 Views
  • 1 replies
  • 0 likes
  • 1098 Views
  • 1 replies
  • 0 likes

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