Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1633 Views

0 replies

6 likes

  • 1633 Views
  • 0 replies
  • 6 likes

Superuser Contribution Unable to open public playlist that I received through WhatsApp and Gmail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUnable to open a public playlist that was sent to me in WhatsApp link plus a Gmail link. I ke...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Unable ...

AlejaR

Moderator

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only see devices from Android when connected to LTE but not on WI-FI

PlanPremiumCountryCODeviceVivo Y53SOperating SystemFuntouch OS - Android 12 I have an Alexa echo device, and a PC with Spotify Desktop and Web Spotify player. From the desktop connected to WiFi, I can see all devices: smartphone, Alexa and Web player...

Visitor

Plan Premium Country CO Device Vivo Y53S Operating System Funtouch OS - Android 12   I have an Alexa echo device, and a PC with Spotify Desktop and Web Spotify player.   From the...

AlejaR

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs playing twice

PlanPremiumCountryUSADeviceSamsung Galaxy S9+/Google Home MiniOperating SystemAndroid 10 My Question or IssueI'm not sure if this is a Google Home (mini, in my case) issue or a Spotify issue but it's driving me insane. For the last 5 or so days, when...

Visitor

Plan Premium Country USA Device Samsung Galaxy S9+/Google Home Mini Operating System Android 10   My Question or Issue I'm not sure if this is a Google Home (mini, in my case) iss...

Lyubka

Moderator

1885 Views

4 replies

1 likes

  • 1885 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify running normally instead of in the background

PlanPremiumCountryusDevicegoogle pixel 6Operating Systemandroid 13 My Question or Issuei was listening for ~6 hours and Spotify used 38% of my battery, it was running in the foreground for almost all of the time, and was only in the background for 6 ...

Newbie

Plan Premium Country us Device google pixel 6 Operating System android 13   My Question or Issue i was listening for ~6 hours and Spotify used 38% of my battery,  it was&nbsp...

AlejaR

Moderator

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made for you Playlists are gone. How do I restore them.

Hi,I can no longer see my Playlists when I click on "Made For You" under the search option in the Spotify android app. I tried clearing my cache and storage, but it does not do any difference.Appreciate your help.

Regular

Hi, I can no longer see my Playlists when I click on "Made For You" under the search option in the Spotify android app. I tried clearing my cache and storage, but it does not do any difference. App...

AlejaR

Moderator

566 Views

3 replies

0 likes

  • 566 Views
  • 3 replies
  • 0 likes

Next from queue broken

None of the below information shis required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSDeviceGoogle Pixel 6Operating SystemNewest Android version My Question or IssueI have auto play turned off. Ho...

Visitor

None of the below information shis required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device Google Pixel 6 Operating System Newest ...

Jose_M

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mobile Data Usage Android + Verizon

Plan: FAMILY PREMIUMPremium: YEPCountry: US Device: Pixel 5Operating System: Android 13 My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data. As a premium member since 2011/2012, I don't recall ever using this much mobile dat...

Newbie

Plan: FAMILY PREMIUM Premium: YEP Country: US   Device: Pixel 5 Operating System: Android 13    My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data.&nb...

Joan

Moderator

496 Views

1 replies

0 likes

Android
data usage
Mobile
  • 496 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify taking over my playlist and limiting options

Hi! Recently Spotify has been adding their name to some of my playlists, and limiting my options. I can't sort them or search in the lists.What is happening, and how do I get my playlists back?  

Casual Listener

Hi!  Recently Spotify has been adding their name to some of my playlists, and limiting my options. I can't sort them or search in the lists. What is happening, and how do I get my playlists ba...

IdaHao

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Superuser Contribution Widget Controls in notification area are gone (Android)

I noticed that I can't skip or replay songs through my notification widget anymore. Even play/pause is gone. Why? Is there a way to reactivate it? Since it is not compatible with my navigation app, I have to switch over to Spotify anytime I want to s...

Visitor

I noticed that I can't skip or replay songs through my notification widget anymore. Even play/pause is gone. Why? Is there a way to reactivate it? Since it is not compatible with my navigation app, I...

OscarDC

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! When pressed play or next it locks the screen

PlanPremiumCountryCzech repDeviceLenovo Tab P11 PlusOperating SystemAndroid 11 My Question or IssueHi.As I typed in Subject. Even when screen locked, I can press play or whatever on a small bar, but it shuts down screen again and again. Thank you ver...

Casual Listener

  Plan Premium Country Czech rep Device Lenovo Tab P11 Plus Operating System Android 11   My Question or Issue Hi. As I typed in Subject.  Even when screen locked, I can pr...

kaworu_bloodpaw

Roadie

328 Views

3 replies

0 likes

  • 328 Views
  • 3 replies
  • 0 likes

Spotify is not playing in Samsung S22

Premium Family plan DeviceSamsung Galaxy S22Operating SystemAndroid Version 13 Spotify application is opening, when I search for playlist or song and select them to play. There is no response from the application and the songs are not playing. I have...

Casual Listener

Premium Family plan   Device Samsung Galaxy S22 Operating System Android Version 13   Spotify application is opening, when I search for playlist or song and select them to play. Ther...

kaworu_bloodpaw

Roadie

1783 Views

3 replies

0 likes

  • 1783 Views
  • 3 replies
  • 0 likes

Share Copy Link Intermittently Working

Plan: PremiumCountry: US Device: Samsung Galaxy S10Operating System: Android My Question or IssueJust today, my ability to use Share Copy Link in the android version of the app became intermittent. A quick test reveals when clicking Share only about ...

Visitor

Plan: Premium Country: US   Device: Samsung Galaxy S10 Operating System: Android   My Question or Issue Just today, my ability to use Share Copy Link in the android ve...

kaworu_bloodpaw

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add shortcuts on phone homescreen

PlanPremiumCountryMexicoDeviceXIAOMI POCO M3Operating SystemMIUI 12 My Question or IssueI've tried to add shortcuts to playlists or albums in My Library from the given option on the three dot thing but they just won't appear on my actual homescreen. ...

Newbie

Plan Premium Country Mexico Device XIAOMI POCO M3 Operating System MIUI 12   My Question or Issue I've tried to add shortcuts to playlists or albums in My Library from the given option...

Yordan

Moderator

5464 Views

14 replies

2 likes

home screen
HomeScreen
Shortcut
shortcuts
  • 5464 Views
  • 14 replies
  • 2 likes

Mein Premium Code funktionierte nicht

habe eine 10€ Gutschein im Laden gekauft aber er funktioniert nicht

Visitor

habe eine 10€ Gutschein im Laden gekauft aber er funktioniert nicht

AdamDamon

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android app) Cannot filter playlist while smart shuffle is active

As per title, smart shuffle overrides any filter you select for playlists and swiping down to re-add a filter does not work. Issue replicates each time you turn smart shuffle on and off, with the latter reverting the playlist to how it was before.

Newbie

As per title, smart shuffle overrides any filter you select for playlists and swiping down to re-add a filter does not work. Issue replicates each time you turn smart shuffle on and off, with the lat...

Eni

Moderator

797 Views

1 replies

0 likes

  • 797 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tried to change payment method

I signed in last night with Facebook credentials through the Android app's account settings to change my credit card info and today when I checked Facebook said it was a sign in on Linux. Location and time matches that of me doing things so it is me ...

Casual Listener

I signed in last night with Facebook credentials through the Android app's account settings to change my credit card info and today when I checked Facebook said it was a sign in on Linux. Location an...

OscarDC

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why doesn't crossfade work with Alexa

I'm using Spotify on Amazon Alexa. Crossfade only works on my phone but not on my Alexa. I already did a reset and connected it again. But it still won't work

Visitor

I'm using Spotify on Amazon Alexa. Crossfade only works on my phone but not on my Alexa. I already did a reset and connected it again. But it still won't work

OscarDC

Moderator

5793 Views

1 replies

3 likes

  • 5793 Views
  • 1 replies
  • 3 likes

how do i make alexas show available to connect for anyone on the wifi

I've connected my alexas at home to a house spotify account, so when people play music in the house it doesn't interrupt my music listening. However this means if i want to control the alexas from my phone, running my personal spotify account, i have...

Visitor

I've connected my alexas at home to a house spotify account, so when people play music in the house it doesn't interrupt my music listening. However this means if i want to control the alexas from my...

kaworu_bloodpaw

Roadie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Функция нон-стоп выключена, но после конца треков включаются другие треки

Я хочу что-бы треки в плейлист проигрывались по кругу, но все равно начинаются другие треки, хотя функция нон-стоп выключена

Visitor

Я хочу что-бы треки в плейлист проигрывались по кругу, но все равно начинаются другие треки, хотя функция нон-стоп выключена

Lyubka

Moderator

692 Views

1 replies

1 likes

  • 692 Views
  • 1 replies
  • 1 likes