Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4935 Views

0 replies

6 likes

  • 4935 Views
  • 0 replies
  • 6 likes

Superuser Contribution Song greyed out in my liked songs

The song is from y local files. It does play nirmally for a while before being greyed out. when I click on it, it says song is not avilable on your device.

Visitor

The song is from y local files. It does play nirmally for a while before being greyed out. when I click on it, it says song is not avilable on your device.

Yordan

Moderator

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution my phone app is down

my phone app is down.  Can someone help?

Visitor

my phone app is down.  Can someone help?

OscarDC

Moderator

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

How to turn off recommended songs intertwined in my personal playlist

PremiumFree/PremiumUSADesktop and Samsung Galaxy Note20 Ultra 5G(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Windows 10 and Android 13(iOS 10, Android Oreo, Windows 10,etc.)This morning, Jan. 15, 2023, when I went to listen to my personal playl...

Casual Listener

Premium Free/Premium USA Desktop and Samsung Galaxy Note20 Ultra 5G (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows 10 and Android 13 (iOS 10, Android Oreo, Windows 10,etc.) T...

DazzlinDarlene

Casual Listener

568 Views

2 replies

1 likes

  • 568 Views
  • 2 replies
  • 1 likes

Superuser Contribution Group Sessions missing two main features after most recent update

PlanPremiumCountryNetherlands DeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueAfter the most recent update, you can no longer seem to scan a code to join someone's group session. You can also no longer choose if you want to play on the...

Casual Listener

Plan Premium Country Netherlands   Device OnePlus 5T Operating System Android 10   My Question or Issue After the most recent update, you can no longer seem to scan a code to joi...

misterblokhead

Visitor

9485 Views

17 replies

9 likes

  • 9485 Views
  • 17 replies
  • 9 likes

Superuser Contribution Spotify App Loggin me Off my Account

PlanPremiumCountryUSDevice(Samsung Galaxy A13 5G)Operating System(Android Version 12) My Question or IssueI have the app on my phone. It will log me off about once or twice a week. If I want to login again I have to go to my app settings for Spotify ...

Visitor

Plan Premium Country US Device (Samsung Galaxy A13 5G) Operating System (Android Version 12)   My Question or Issue I have the app on my phone. It will log me off about once or twice a...

Joan

Moderator

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant access Top Podcasts section

PlanPremiumCountry DeviceXiaomi MI9T My Question or IssueEverything works fine but I always get an error when trying to enter the section 'Top Podcasts'

Music Fan

Plan Premium Country   Device Xiaomi MI9T   My Question or Issue Everything works fine but I always get an error when trying to enter the section 'Top Podcasts'   

Buddydude430

Newbie

3023 Views

26 replies

0 likes

  • 3023 Views
  • 26 replies
  • 0 likes

Superuser Contribution How can I STOP Spotify from automatically playing over Bluetooth?

I have tried Force Stopping the Spotify app, end even that doesn't stop it. Any time I turn the volume up in my car while Bluetooth is connected (say for a call or to listen to a different app), Spotify starts playing! The only way I can stop it from...

Visitor

I have tried Force Stopping the Spotify app, end even that doesn't stop it. Any time I turn the volume up in my car while Bluetooth is connected (say for a call or to listen to a different app), Spot...

AlejaR

Moderator

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

Superuser Contribution nie mogę odtworzyć muzyki jednego artysty

chciałam posłuchać muzyki pewnego artysty ale za każdym razem kiedy klikam na jego playliste wyskakuje "ten utwór jest niedostępny" chciaż kiedyś wcześniej już go słuchałam. nie wiem co mam zrobić a bardzo go lubię. pomocy

Visitor

chciałam posłuchać muzyki pewnego artysty ale za każdym razem kiedy klikam na jego playliste wyskakuje "ten utwór jest niedostępny" chciaż kiedyś wcześniej już go słuchałam. nie wiem co mam zrobić a ...

Eni

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep timer no longer working via Spotify Connect

Like a lot of people I put some music on when I go to sleep, and I use a sleep timer to shut it off after an hour. I always use this via Spotify Connect on some Bose Soundtouch speakers, which I've had for about five years. Within the past week or so...

Newbie

Like a lot of people I put some music on when I go to sleep, and I use a sleep timer to shut it off after an hour. I always use this via Spotify Connect on some Bose Soundtouch speakers, which I've h...

Hevymetlhed1982

Casual Listener

1812 Views

3 replies

2 likes

Bose SoundTouch Spotify Connect
Sleep Timer
  • 1812 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify plays out of a Sutton every thing in Lyrics mode

Since today almost ALL songs are playing in Lyrics mode = no singing or very silent, cannot find button to switch off the function, nothing in the FAQ, nothing in Help

Visitor

Since today almost ALL songs are playing in Lyrics mode = no singing or very silent, cannot find button to switch off the function, nothing in the FAQ, nothing in Help

Joan

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Não consigo adicionar a pessoa para meu plano duo

Tenho o plano prêmio duo mas não consigo adicionar ninguem

Visitor

Tenho o plano prêmio duo mas não consigo adicionar ninguem

Bittencourt

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay beim Handy ausstellen nach Telefonaten oder Sprachnachrichten

Ich werde noch wahnsinnig, es nervt einfach nur noch! Wie schalte ich die autoplay Funktion aus ? Jedes mal nach dem telefonieren beginnt automatisch die Wiedergabe ohne das ich es will oder vorher Musik gehört habe. Ähnlich ist es mit sprachnachrich...

Newbie

Ich werde noch wahnsinnig, es nervt einfach nur noch! Wie schalte ich die autoplay Funktion aus ? Jedes mal nach dem telefonieren beginnt automatisch die Wiedergabe ohne das ich es will oder vorher M...

Eni

Moderator

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download a specific podcast

I want to download podcast episodes from Campus2Canton. I was able to yesterday. Now when I click the download arrow, I get an exclamation point and nothing happens.

Visitor

I want to download podcast episodes from Campus2Canton. I was able to yesterday. Now when I click the download arrow, I get an exclamation point and nothing happens.

Eni

Moderator

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Hold song to access menu.

PlanPremiumCountryAustraliaDeviceGoogle Pixel XL 2016Operating SystemAndroid Pie My Question or IssueI find that the quick scroll bar is a little too close to the three-dots menu buttons in playlist and album view. Often I try to open the menu for a ...

Casual Listener

Plan Premium Country Australia Device Google Pixel XL 2016 Operating System Android Pie   My Question or Issue I find that the quick scroll bar is a little too close to the three-dots ...

legendozixtynin

Gig Goer

1397 Views

3 replies

1 likes

  • 1397 Views
  • 3 replies
  • 1 likes

Superuser Contribution Disabling "Start a group discussion"

PlanPremiumCountryUKDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueWhen I click on 'Connect to a device' from a song that I'm listening to, the new(ish) 'Start a group session' option appears in the middle of the screen, meaning I hav...

Visitor

Plan Premium Country UK Device Moto G5 Operating System Android 8.1.0   My Question or Issue When I click on 'Connect to a device' from a song that I'm listening to, the new(ish) 'Star...

Povlsen

Casual Listener

2826 Views

4 replies

1 likes

  • 2826 Views
  • 4 replies
  • 1 likes