Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857188 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857188 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21521 Views
  • 3 replies
  • 0 likes
  • 21521 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't play albums when offline

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueI have recently changed from ios to android . I have noticed an issue when offline trying to play albums where it will just hang and just show a blank screen when trying ...

  • Composer
  • Plan Premium Country UK Device Pixel 5 Operating System Android 11   My Question or Issue I have recently changed from ios to android .  I have noticed an issue when offline tryin...
  • d_p_4
  • Composer
  • 304 Views
  • 4 replies
  • 0 likes
  • 304 Views
  • 4 replies
  • 0 likes

Superuser Contribution New podcast episodes not appearing on show page and don't play on Android

PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueStarting last week, new podcast episodes are no longer appearing on their show's page, and when you get to that episode's page by searching for it, the episod...

  • Regular
  •   Plan Premium Country US Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Starting last week, new podcast episodes are no longer appearing on their ...
  • cihenneberger29
  • Regular
  • 2883 Views
  • 6 replies
  • 0 likes
  • Android
    Podcast Error
  • 2883 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Download progress indicator is not updating

PlanPremiumCountryUSADevice(multiple) My Question or IssueIf you start downloading a playlist and then go into that playlist, the download progress indicator won't move although songs are actually downloading. This also happens in the Liked Songs pla...

Progress_Bar_spotify.jpg
  • Music Fan
  • Plan Premium Country USA Device (multiple)   My Question or Issue If you start downloading a playlist and then go into that playlist, the download progress indicator won't move although ...
  • Eni
  • Moderator
  • 5141 Views
  • 9 replies
  • 0 likes
  • 5141 Views
  • 9 replies
  • 0 likes

Superuser Contribution "Sorry, the music stopped since your spotify account is being used on another device"

Only one user (myself) on a premium account from USA. Spotify IOS app with Chromecast to Nest Mini (Google Home). Crome casting a podcast I get the message: "Sorry, the music stopped since your spotify account is being used on another device". Tell m...

  • Newbie
  • Only one user (myself) on a premium account from USA. Spotify IOS app with Chromecast to Nest Mini (Google Home). Crome casting a podcast I get the message: "Sorry, the music stopped since your spoti...
  • Eni
  • Moderator
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast no longer Skip 15 Seconds in vehicle

PlanPremiumCountryUSDeviceNokia 6.1Operating SystemAndroid My Question or IssueNot sure if this is the right place. I have a 2015 Silverado, and I've always been able to use the forward and back track selection on my steering wheel in podcasts which ...

  • Newbie
  • Plan Premium Country US Device Nokia 6.1 Operating System Android   My Question or Issue Not sure if this is the right place. I have a 2015 Silverado, and I've always been able to use ...
  • Ver
  • Spotify Legend
  • 3670 Views
  • 13 replies
  • 7 likes
  • 3670 Views
  • 13 replies
  • 7 likes

Superuser Contribution Currently playing song not showing

PlanPremiumCountryHungaryDeviceSamsung Galaxy A32, but also tried a galaxy j6+Operating SystemAndroid 11 My Question or IssueMy Spotify won't show the currently playing song on Android no matter what I do. I turned off battery optimization completely...

  • Casual Listener
  •  Plan Premium Country Hungary Device Samsung Galaxy A32, but also tried a galaxy j6+ Operating System Android 11   My Question or Issue My Spotify won't show the currently playin...
  • Alex
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • bluetooth
    playback
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is on for each playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceAndroid/Samsung Galaxy 10Operating SystemAndroid Oreo My Question or IssueAll custom playlists shuffle. I...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Android/Samsung Galaxy 10 Operating Syst...
  • Alex
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only You story not showing up

PlanPremiumCountryUSDeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueWhen I search for Only You, it shows me mixes and playlists that match my listening, but there is no slideshow anywhere. I've read the requirements and I am completely...

  • Casual Listener
  •   Plan Premium Country US Device LG Stylo 6 Operating System Android 10   My Question or Issue When I search for Only You, it shows me mixes and playlists that match my listening...
  • Eni
  • Moderator
  • 737 Views
  • 3 replies
  • 0 likes
  • only you
  • 737 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Android 10 - App unresponsive since last update

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueSince the last update, the app is virtually unusable. It takes over a minute to load (sometimes not loading at all), doesn't display artists or content, takes up...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue Since the last update, the app is virtually unusable. It takes over a minute to load (someti...
  • Jeremy
  • Spotify
  • 385 Views
  • 8 replies
  • 0 likes
  • 385 Views
  • 8 replies
  • 0 likes

Superuser Contribution It is pausing repeatedly on my samsung galaxy

PlanPremium duo planCountry DeviceSamsung galaxy 20Operating SystemAndroid My Question or IssueNo matter what it stops repeatedly about every 20-40 seconds even if i leave the app open

  • Visitor
  •   Plan Premium duo plan Country   Device Samsung galaxy 20 Operating System Android    My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...
  • Jeremy
  • Spotify
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Podcast does not resume after an ad

Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue. I got Spotify premium so I wouldn't have to deal with Ads. Remove the ads or remo...

  • Newbie
  • Android. Spotify premium.   When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished.    I have to restart the app to fix the issue. &nbsp...
  • 495 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 495 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists not showing up at all when using an SD Card

PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this as a new issue as I did mention it in this thread - https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...

  • Roadie
  • Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue I'm reporting this as a new issue as I did mention it ...
  • Novy
  • Moderator
  • 1725 Views
  • 27 replies
  • 0 likes
  • Android
    sd card
  • 1725 Views
  • 27 replies
  • 0 likes

How to disconnect computer's Spotify from phone?

PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...

  • Newbie
  • Plan Premium Country USA Device Moto Z2 Operating System Android 9   My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...
  • TreyAnastasio
  • Spotify Star
  • 1133 Views
  • 1 replies
  • 0 likes
  • laptop
    PC
    phone
  • 1133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song muted after Skipping manually on my Bluetooth-Connected Car

Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play again. The Song time-stence runs just perfectly alon...

  • Regular
  • Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play a...
  • Novy
  • Moderator
  • 1045 Views
  • 12 replies
  • 0 likes
  • Android
    bluetooth
    Car
    mute
    skip
  • 1045 Views
  • 12 replies
  • 0 likes

Superuser Contribution Discographies no longer categorized

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...

  • Casual Listener
  • Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch.    The categories are s...
  • dan_lind321
  • Casual Listener
  • 691 Views
  • 8 replies
  • 5 likes
  • 691 Views
  • 8 replies
  • 5 likes

Superuser Contribution Bass Boost from Equalizer keeps resetting to zero

PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?

  • Casual Listener
  • Plan Free/Premium Country  Netherlands Device (Nokia 7 plus) Operating System (Android Pie.)   My Question or Issue Bass boost keep resetting to zero, problem started after updati...
  • Rickytallguy
  • Visitor
  • 10853 Views
  • 34 replies
  • 13 likes
  • Android 9.0
    Nokia 7 plus
  • 10853 Views
  • 34 replies
  • 13 likes

Superuser Contribution Car Mode not showing timecode anymore

PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...

  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10   I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
  • Novy
  • Moderator
  • 493 Views
  • 3 replies
  • 0 likes
  • Android
    car mode sucks
    Mobile
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution My downloaded music is going missing.

I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my phone is restarted, my offline Playlists are gone. Th...

  • Newbie
  • I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...
  • Novy
  • Moderator
  • 468 Views
  • 2 replies
  • 1 likes
  • Download Playlists
    Downloaded music disappears
    downloaded playlist
    Downloaded playlists deleting disappearing
  • 468 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Library suddenly empty, download does not work

PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueLibrary on my phone was suddenly empty. The desktop version is fine.When I click on my account I see the playlists I created but when I press on 'download' nothing h...

  • Newbie
  • Plan Premium Country UK/Germany Device LG G6 Operating System Android 9   My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...
  • Jeremy
  • Spotify
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not recognizing my SD card

PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating System(Android) My Question or IssueBefore a bunch of updates were made, the application was linked to my external SD where I would store my downloaded songs. Now, it doesn't even give m...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android)   My Question or Issue Before a bunch of updates were made, the application was linked to my exte...
  • Mihail
  • Spotify Legend
  • 818 Views
  • 5 replies
  • 0 likes
  • 818 Views
  • 5 replies
  • 0 likes