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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7429 Views

0 replies

7 likes

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spotify stuck on loading logo on android device

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until today 18th June 2022 i still cant open spotify. i have tried everything i can find online I've tried Reinstalling the App multiple timesRestarti...

Newbie

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until  today 18th June 2022 i still cant open spotify. i have tried everything i can find onli...

Taylith

Community Legend

1104 Views

1 replies

2 likes

  • 1104 Views
  • 1 replies
  • 2 likes

playlist names disappearing + clean reinstalls don't help

PlanPremium StudentCountryCanadaDeviceGoogle Pixel 5, ASUS TP412F, MSI GE76Operating SystemAndroid 12, Windows 11 My Question or IssuePlaylist names disappear either on the side bar or when adding songs to playlists on PC.On mobile, playlist names di...

Visitor

  Plan Premium Student Country Canada Device Google Pixel 5, ASUS TP412F, MSI GE76 Operating System Android 12, Windows 11   My Question or Issue Playlist names disappear either ...

231 Views

0 replies

0 likes

  • 231 Views
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Solved!!Superuser Contribution "Good morning" tab gone

PlanPremiumCountryIndonesia DeviceRedmi note 10Operating SystemAndroid 12 My Question or IssueEver since last month the "good morning" tab section just gone for some reason and it's annoying because i actually like that feature.

Casual Listener

Plan Premium Country Indonesia  Device Redmi note 10 Operating System Android 12   My Question or Issue Ever since last month the "good morning" tab section just gone for some rea...

Novy

Moderator

1637 Views

3 replies

0 likes

  • 1637 Views
  • 3 replies
  • 0 likes

Trying to Collect votes for HarmonyOS Smartwatch app but entering new idea is closed

PlanPremiumCountryTurkeyDeviceHuawei Smartwatch GT3 ProOperating SystemHarmonyOS 2 My Question or IssueHi developers,All the topics about this issue is closed because of not enough votes. I want to open a new idea and publish it in Huawei Community j...

Newbie

Plan Premium Country Turkey Device Huawei Smartwatch GT3 Pro Operating System HarmonyOS 2   My Question or Issue Hi developers, All the topics about this issue is closed because of no...

393 Views

0 replies

3 likes

  • 393 Views
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  • 3 likes

Superuser Contribution Can't open Album of the Song

PlanFree DeviceSamsung Galaxy M30s Operating SystemOne UI 3.1 (Android 11) My Question or IssueUnable to open Album of the Song but can play song from Playlist.

Casual Listener

Plan Free   Device Samsung Galaxy M30s   Operating System One UI 3.1 (Android 11)   My Question or Issue Unable to open Album of the Song but can play song from Playlist.

Eni

Moderator

1247 Views

5 replies

0 likes

  • 1247 Views
  • 5 replies
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Solved!!Superuser Contribution Android Spotify app fails to start

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features displayed, menus, etc)When problem initially appeared: I logged out from devices th...

Newbie

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features  displayed, menus, etc) Wh...

CarlosE

Spotify Legend

674 Views

1 replies

0 likes

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Superuser Contribution Account options Not available when using external speaker

PlanPremiumCountryNL DeviceAndroidOperating System12Using HK One speakers Hi everyone,I am a newby but a question about a premium account (Adroid 12 / HK one speaker).When I choose Select a device (to stream the music to) I choose my HK one speaker. ...

Casual Listener

Plan Premium Country NL   Device Android Operating System 12 Using HK One speakers   Hi everyone, I am a newby but a question about a premium account (Adroid 12 / HK one speaker...

Yordan

Moderator

605 Views

3 replies

0 likes

HK one
Not Available
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Superuser Contribution Music pauses on shared session when another user unlocks phone or receives a whatsapp message

PlanPremiumCountryThe NetherlandsDeviceSamsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20Operating SystemAndroid 12, Android 12, Android 12 My Question or IssueI started a group session while connected to a Harman Kardon Onyx Studio 4, I can strea...

Casual Listener

Plan Premium Country The Netherlands Device Samsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20 Operating System Android 12, Android 12, Android 12   My Question or Issue I started a...

CarlosE

Spotify Legend

457 Views

1 replies

0 likes

pause
session
shared
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Wrapped

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day)Will this affect my wrapped?

Casual Listener

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day) Will this affect my wrapped? 

Taylith

Community Legend

368 Views

1 replies

1 likes

  • 368 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue Broken - Can't Access!

Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible. Tried restarting, clearing cache, reinstalling, nothing helped.PlanPremiumCountryUKDevice Samsung Galaxy

Casual Listener

Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible.   Tried restarting, clearing cache, reinstalling, nothing h...

OscarDC

Moderator

723 Views

6 replies

0 likes

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Superuser Contribution Spotify randomly changes to completely different playlist/album/artist

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon on the right hand side changes from the arrow circle...

Newbie

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon o...

Dian

Spotify Legend

4999 Views

1 replies

0 likes

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Superuser Contribution My Spotify Won't Open

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S21 Plus 5G)Operating System(Android 12 ) My Question or IssueMy Spotify won't open, the Spotify logo just appears on the screen, I've cleared the data and the cache, restarted my phone several t...

Newbie

Plan Premium   Country United Kingdom   Device Samsung Galaxy S21 Plus 5G) Operating System (Android 12 )   My Question or Issue My Spotify won't open, the Spotify logo jus...

Skulltrash

Newbie

703 Views

4 replies

2 likes

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Superuser Contribution Friends Mix playlist won't load on Android app

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOn the desktop app, I can find and play the Friends Mix playlist. However, it is not possible to find it on the Android app. If I play it on my phone from t...

Visitor

Plan Premium Country Australia   Device Samsung Galaxy 8 Operating System Android   My Question or Issue On the desktop app, I can find and play the Friends Mix playlist. However...

CalvinNL

Newbie

1556 Views

6 replies

6 likes

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Superuser Contribution Collaborate Playlist invite link opens to homepage.

PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra Operating SystemOne UI Version 4.1Android Verizon 12Spotify Version 8.7.44.968 My Question or IssueI am unable to access a collaborative playlist sent to me by the creator. We are both using a mobil...

Newbie

Plan Premium Country USA Device Samsung Galaxy S22 Ultra  Operating System One UI Version 4.1 Android Verizon 12 Spotify Version 8.7.44.968   My Question or Issue I am unable to...

Eni

Moderator

675 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Downloaded

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one.Wassuo with that??

Newbie

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one. Wassuo with that??  

Jeremy

Spotify Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
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Superuser Contribution Cerré todas las sesiónes desde mi pc y no funciona la app

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funcionar, al abrir la app sale el logo de Spotify y lue...

Casual Listener

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funci...

Dian

Spotify Legend

287 Views

1 replies

0 likes

App "keeps closing" after download from Playstore
Cierre sesión
Pantalla negra
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Superuser Contribution Android Auto - Artist Radio option

I recently began using AA on a 2022 Toyota with a Motorola. I specifically want to use the artist radio feature to listen to a "station" of mixed in music from any artist. If I am doing this on my phone via Bluetooth, I simply go to any artist, click...

Music Fan

I recently began using AA on a 2022 Toyota with a Motorola.  I specifically want to use the artist radio feature to listen to a "station" of mixed in music from any artist.  If I am doing t...

WaZQc

Casual Listener

1456 Views

3 replies

1 likes

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  • 3 replies
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Superuser Contribution is the 30-min ad free period only once a day or what?

PlanFreeCountryUS My Question or IssueWhen I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free.It goes the full 30 minutes, my issue isn't about the length. After one 30-minute break, it begins p...

Newbie

Plan Free Country US   My Question or Issue When I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free. It goes the full 30 minutes, m...

vaajy

Roadie

9692 Views

2 replies

1 likes

  • 9692 Views
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Solved!!Superuser Contribution Can't sort songs by date added

PlanPremiumCountryTurkeyDeviceHuawei P30 liteOperating SystemAndroid 10 My Question or IssueI do not see any option at all to sort by date added in the android app.On PC in a browser (chrome, vivaldi) if i click on "date added" column, nothing happen...

Casual Listener

Plan Premium Country Turkey Device Huawei P30 lite Operating System Android 10   My Question or Issue I do not see any option at all to sort by date added in the android app. On PC in...

mcgoo222

Visitor

2364 Views

3 replies

0 likes

  • 2364 Views
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Solved!!Superuser Contribution "Something went wrong" everywhere — reinstalling does not fix

PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueEver since a few days ago, the app has been rendered completely unusable. I get a "something went wrong" error whenever I click on a playlist, podcast or a...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Ever since a few days ago, the app has been rendered completely unusable. I get...

Eni

Moderator

870 Views

3 replies

0 likes

broken
load
Something went wrong
  • 870 Views
  • 3 replies
  • 0 likes