Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6848 Views

0 replies

7 likes

  • 6848 Views
  • 0 replies
  • 7 likes

Superuser Contribution Music pauses on shared session when another user unlocks phone or receives a whatsapp message

PlanPremiumCountryThe NetherlandsDeviceSamsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20Operating SystemAndroid 12, Android 12, Android 12 My Question or IssueI started a group session while connected to a Harman Kardon Onyx Studio 4, I can strea...

Casual Listener

Plan Premium Country The Netherlands Device Samsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20 Operating System Android 12, Android 12, Android 12   My Question or Issue I started a...

CarlosE

Spotify Legend

427 Views

1 replies

0 likes

pause
session
shared
  • 427 Views
  • 1 replies
  • 0 likes

Wrapped

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day)Will this affect my wrapped?

Casual Listener

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day) Will this affect my wrapped? 

Taylith

Community Legend

358 Views

1 replies

1 likes

  • 358 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue Broken - Can't Access!

Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible. Tried restarting, clearing cache, reinstalling, nothing helped.PlanPremiumCountryUKDevice Samsung Galaxy

Casual Listener

Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible.   Tried restarting, clearing cache, reinstalling, nothing h...

OscarDC

Moderator

683 Views

6 replies

0 likes

  • 683 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify randomly changes to completely different playlist/album/artist

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon on the right hand side changes from the arrow circle...

Newbie

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon o...

Dian

Spotify Legend

4707 Views

1 replies

0 likes

  • 4707 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Won't Open

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S21 Plus 5G)Operating System(Android 12 ) My Question or IssueMy Spotify won't open, the Spotify logo just appears on the screen, I've cleared the data and the cache, restarted my phone several t...

Newbie

Plan Premium   Country United Kingdom   Device Samsung Galaxy S21 Plus 5G) Operating System (Android 12 )   My Question or Issue My Spotify won't open, the Spotify logo jus...

Skulltrash

Newbie

670 Views

4 replies

2 likes

  • 670 Views
  • 4 replies
  • 2 likes

Superuser Contribution Friends Mix playlist won't load on Android app

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOn the desktop app, I can find and play the Friends Mix playlist. However, it is not possible to find it on the Android app. If I play it on my phone from t...

Visitor

Plan Premium Country Australia   Device Samsung Galaxy 8 Operating System Android   My Question or Issue On the desktop app, I can find and play the Friends Mix playlist. However...

CalvinNL

Newbie

1487 Views

6 replies

6 likes

  • 1487 Views
  • 6 replies
  • 6 likes

Superuser Contribution Collaborate Playlist invite link opens to homepage.

PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra Operating SystemOne UI Version 4.1Android Verizon 12Spotify Version 8.7.44.968 My Question or IssueI am unable to access a collaborative playlist sent to me by the creator. We are both using a mobil...

Newbie

Plan Premium Country USA Device Samsung Galaxy S22 Ultra  Operating System One UI Version 4.1 Android Verizon 12 Spotify Version 8.7.44.968   My Question or Issue I am unable to...

Eni

Moderator

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one.Wassuo with that??

Newbie

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one. Wassuo with that??  

Jeremy

Spotify Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cerré todas las sesiónes desde mi pc y no funciona la app

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funcionar, al abrir la app sale el logo de Spotify y lue...

Newbie

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funci...

Dian

Spotify Legend

274 Views

1 replies

0 likes

App "keeps closing" after download from Playstore
Cierre sesión
Pantalla negra
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto - Artist Radio option

I recently began using AA on a 2022 Toyota with a Motorola. I specifically want to use the artist radio feature to listen to a "station" of mixed in music from any artist. If I am doing this on my phone via Bluetooth, I simply go to any artist, click...

Music Fan

I recently began using AA on a 2022 Toyota with a Motorola.  I specifically want to use the artist radio feature to listen to a "station" of mixed in music from any artist.  If I am doing t...

WaZQc

Casual Listener

1403 Views

3 replies

1 likes

  • 1403 Views
  • 3 replies
  • 1 likes

Superuser Contribution is the 30-min ad free period only once a day or what?

PlanFreeCountryUS My Question or IssueWhen I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free.It goes the full 30 minutes, my issue isn't about the length. After one 30-minute break, it begins p...

Newbie

Plan Free Country US   My Question or Issue When I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free. It goes the full 30 minutes, m...

vaajy

Roadie

8652 Views

2 replies

1 likes

  • 8652 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't sort songs by date added

PlanPremiumCountryTurkeyDeviceHuawei P30 liteOperating SystemAndroid 10 My Question or IssueI do not see any option at all to sort by date added in the android app.On PC in a browser (chrome, vivaldi) if i click on "date added" column, nothing happen...

Casual Listener

Plan Premium Country Turkey Device Huawei P30 lite Operating System Android 10   My Question or Issue I do not see any option at all to sort by date added in the android app. On PC in...

mcgoo222

Visitor

2331 Views

3 replies

0 likes

  • 2331 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong" everywhere — reinstalling does not fix

PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueEver since a few days ago, the app has been rendered completely unusable. I get a "something went wrong" error whenever I click on a playlist, podcast or a...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Ever since a few days ago, the app has been rendered completely unusable. I get...

Eni

Moderator

825 Views

3 replies

0 likes

broken
load
Something went wrong
  • 825 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs switching at random

Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch. No one is using my acct on any other device PlanPremiumCountryUsaDeviceSamsung note 20 ultra 5gOperating System(iOS 10, Andr...

Visitor

Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch.   No one is using my acct on any other device    Plan ...

Alex

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution App can't access anything on Samsung A10e

PlanPremiumCountryCanadaDeviceSamsung A10eOperating SystemAndroid Oreo/11? (says Android version 11 under software settings) My Question or IssueThe app has been bricked on my A10e, no content can be accessed. It gives errors like empty playlists and...

Casual Listener

Plan Premium Country Canada Device Samsung A10e Operating System Android Oreo/11? (says Android version 11 under software settings)   My Question or Issue The app has been bricked...

Alex

Spotify Legend

863 Views

5 replies

2 likes

  • 863 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Mobile de-synced from PC

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there though. I have tried uninstalling, clean uninstall/rein...

Regular

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there thou...

Carlson_Clan

Casual Listener

1178 Views

8 replies

1 likes

  • 1178 Views
  • 8 replies
  • 1 likes

Login problems on FIIO M6

Plan: Premium DuoCountry: SwitzerlandDevice: FIIO M6Operating System: AndroidMy Question or Issue:I downloaded the .apk file on my FIIO M6. I can start the app but when I want to log in with ma account and Login, I always get the message"Sorry, somet...

Newbie

Plan: Premium Duo Country: Switzerland Device: FIIO M6 Operating System: Android My Question or Issue: I downloaded the .apk file on my FIIO M6. I can start the app but when I want to log i...

robertoblatt

Casual Listener

1886 Views

4 replies

0 likes

  • 1886 Views
  • 4 replies
  • 0 likes

Superuser Contribution Keep the screen on on the mobile app during play back, and to see lyrics.

Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...

Casual Listener

Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...

mkgtu

Regular

19603 Views

8 replies

7 likes

  • 19603 Views
  • 8 replies
  • 7 likes

Superuser Contribution Same ad repeats over and over again

I was supposed to listen more music, then the UTP ad suddenly appears for 3 days, and WHY every ad combo was UTP and why every must be single ads, and it is impossible to play other ads and double ads, and it is impossible to watch a short video to g...

Regular

I was supposed to listen more music, then the UTP ad suddenly appears for 3 days, and WHY every ad combo was UTP and why every must be single ads, and it is impossible to play other ads and double ad...

Jeremy

Spotify Legend

2065 Views

8 replies

0 likes

  • 2065 Views
  • 8 replies
  • 0 likes

Superuser Contribution Blank screen only logo in the center, nothing else.

I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - clear cache, clear data, force stop, even updating/ ...

Visitor

I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - c...

Gayley91

Newbie

601 Views

2 replies

1 likes

  • 601 Views
  • 2 replies
  • 1 likes