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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6062 Views

0 replies

7 likes

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Superuser Contribution Spotify playing automatically when connected to Bluetooth

PlanPremiumCountryUnited KingdomDeviceHonor 10Operating SystemAndroid My Question or IssueIn the past week or so, Spotify has started playing automatically when I connect to Bluetooth and open the app. I've tried deleting and reinstalling the app, fo...

Casual Listener

Plan Premium Country United Kingdom Device Honor 10 Operating System Android   My Question or Issue In the past week or so, Spotify has started playing automatically when I connect to ...

Alex

Spotify Legend

1051 Views

4 replies

1 likes

  • 1051 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution [Android][Other] Adaptable color for Android new widget

Hey! In light of the Android 12 launch and the revamp of widgets on the new OS version, Spotify renovated its widget on the A/B version of the main app bringing an adaptable color for the widget, just like we see in the playback shortcut in the app. ...

Spotify Star

Hey! In light of the Android 12 launch and the revamp of widgets on the new OS version, Spotify renovated its widget on the A/B version of the main app bringing an adaptable color for the widget, jus...

Dian

Spotify Legend

3317 Views

1 replies

3 likes

Android
Other
  • 3317 Views
  • 1 replies
  • 3 likes

Superuser Contribution Sound stopping after a few seconds

PlanPremiumCountryGermany DeviceOnePlus 7TOperating SystemLineage OS (android 11) My Question or IssueWhen I play a song after a second or two or stops the audio, but the song keeps playing. This is only happening after factory reset, and I never had...

Casual Listener

  Plan Premium Country Germany  Device OnePlus 7T Operating System Lineage OS (android 11)   My Question or Issue When I play a song after a second or two or stops the audio...

Bubumaster

Casual Listener

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Bluetooth nag

PlanPremium Operating SystemAndroid My Question or IssueWhy does the app nag me every single bleeping time I login to set up bluetooth? If I wanted Bluetooth I'd set it up. TURN OFF THE NAG OR I WILL TURN OFF MY CREDIT CARD!!!!!!!!

Regular

Plan Premium   Operating System Android   My Question or Issue Why does the app nag me every single bleeping time I login to set up bluetooth?  If I wanted Bluetooth I'd set it ...

284 Views

0 replies

0 likes

  • 284 Views
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Superuser Contribution Pas de connexion internet - Wifi ok

PlanPremiumCountryFranceDeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or IssueBonjour,Je viens de changer de téléphone et je n'arrive plus à me connecter à mon compte spotify depuis le réseau mobile. Cela fonctionnait avec mon anc...

Regular

Plan Premium Country France Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue Bonjour, Je viens de changer de téléphone et je n'arrive plus à me connecte...

Wilfried72

Regular

880 Views

9 replies

0 likes

  • 880 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution My layout can't play music

PlanFreeCountryBrazilDeviceXiaomi Redmi 6AMy Question or Issue Spotify changed my layout recently and it only shows previews of songs now. Plus, my playlists, podcasts and albums are only playing in shuffle, they're not in order and I can't select an...

Casual Listener

Plan Free Country Brazil Device Xiaomi Redmi 6A My Question or Issue  Spotify changed my layout recently and it only shows previews of songs now. Plus, my playlists, podcasts and albums a...

Dian

Spotify Legend

979 Views

7 replies

0 likes

  • 979 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution App shows Internal Storage as External Storage

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 10+Operating SystemAndroid 12 My Question or IssueThe device's Internal Storage shown 3 times as different storage options. When I choose the real SD Card, the app switches it to the Internal Storage ...

Newbie

Plan Premium Country Turkey Device Samsung Galaxy Note 10+ Operating System Android 12   My Question or Issue The device's Internal Storage shown 3 times as different storage options. ...

Vasil

Moderator

537 Views

1 replies

0 likes

Note 10+
storage
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google clock can't connect to Spotify

PlanPremium 8.7.44.968CountryMexicoDeviceRedmi Note 11SOperating SystemAndroid 11 RPA.200720.011 I recently changed phones and I can't connect Spotify with Google Clock. When I setup an alarm I get the usual message. Only when I open the Spotify app ...

Regular

  Plan Premium 8.7.44.968 Country Mexico Device Redmi Note 11S Operating System Android 11 RPA.200720.011     I  recently changed phones and I can't connect Spotify with...

ankitapal

Casual Listener

3082 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution Now Playing Bar Disappears Again

Plan PremiumCountry usa DeviceSamsung Galaxy S21Operating SystemLatest My Question or IssueThe disappearing Now Playing Bar that happened back in April is back! I can restart the app and it works for a while. Then the play controls bar disappears. On...

Casual Listener

Plan Premium Country usa   DeviceSamsung Galaxy S21 Operating System Latest   My Question or Issue The disappearing Now Playing Bar that happened back in April is back!  I c...

thebonster128

Newbie

1849 Views

13 replies

2 likes

  • 1849 Views
  • 13 replies
  • 2 likes

Superuser Contribution App not working at all

I deleted and re installed app reasons why My Spotify didn't work for seeing lyrics and swipe for next song. after re installed app not even open Planpremium CountryCanada Device Samsung Galaxy Note 20 Operating SystemAndroid 12 My Question or Issue

Newbie

  I deleted and re installed app reasons why  My Spotify didn't work for seeing lyrics and swipe for next song.   after re installed app not even open     Plan premiu...

Eni

Moderator

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Недоступний альлом

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUkraine Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Ukraine  Device (iPhone 8, Samsung Galaxy 9, Ma...

261 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Superuser Contribution Can't download songs offline on Samsung Galaxy Watch 4

PlanPremium (Weekly)CountryIndiaDeviceSamsung Galaxy Watch 4Operating SystemWear OS 3 IssueThe issue I'm facing is that I have given storage permission to the app on my smartwatch but still I'm not able to download the songs for offline play.

Visitor

Plan Premium (Weekly) Country India Device Samsung Galaxy Watch 4 Operating System Wear OS 3   Issue The issue I'm facing is that I have given storage permission to the app on my smart...

Jasperbrands-nl

Casual Listener

4469 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Superuser Contribution Spotify doesn't work at all when I use my SD card

PlanSpotify PremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11Spotify Version8.7.44.968 My Question or IssueThis happened right after a phone update and spotify update. Spotify does not work at all with my SD card. All my playlist...

Casual Listener

Plan Spotify Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11 Spotify Version 8.7.44.968   My Question or Issue This happened right after a phone update a...

Yordan

Moderator

11624 Views

29 replies

16 likes

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  • 29 replies
  • 16 likes

Phonak BT Hearing Aids - Play music locally on phone without having to disconnect my HA

PlanPremiumCountryCanadaDeviceGalaxy Note 10+Operating SystemAndroid 12 My Question or IssueMy Problem is that when I listen to Spotify locally on my phone, it will start playing through my BT Phonak brand hearing Aids - That's fine but as with all o...

Casual Listener

Plan Premium Country Canada Device Galaxy Note 10+ Operating System Android 12   My Question or Issue My Problem is that when I listen to Spotify locally on my phone, it will start pla...

1700 Views

0 replies

0 likes

  • 1700 Views
  • 0 replies
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Superuser Contribution Can't Search liked Songs [Android]

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueEver since the Spotify update on 6/28/22 I am unable to search for songs in my library/liked Songs/playlist. If I type the name of a song is shows up as ...

Casual Listener

Plan Premium Country USA  Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue Ever since the Spotify update on 6/28/22 I am unable to search for ...

Mia2904

Casual Listener

1552 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Superuser Contribution Andriod App randomly closes while playing music or podcasts

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating system ANDROID My Question or IssueMy App closes or stops playing very often while I am listening to music or podcasts. It seems to be random. It happens on both WiFi and Cellular Data. I have alr...

Casual Listener

  Plan Premium Country USA Device Samsung Galaxy 10 Operating system  ANDROID   My Question or Issue My App closes or stops playing very often while I am listening to music...

Dian

Spotify Legend

356 Views

1 replies

0 likes

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Superuser Contribution Spotify stuttering on Redmi 9S

Hello, I struggle a lot with stutters in Spotify on my Bluetooth earbud at all time. When the app is open or minimized. Downloaded music or streaming. Spotify is the only app that this happens. YouTube, teams calls and everything else works normally....

Newbie

Hello,   I struggle a lot with stutters in Spotify on my Bluetooth earbud at all time. When the app is open or minimized. Downloaded music or streaming. Spotify is the only app that this happe...

Dian

Spotify Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
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Wear OS app doesn´t launch together Android app

PlanPremiumCountryBrazilDevice(Samsung Galaxy S22 Ultra, Samsung Galaxy Watch 4 Classic)Operating System(Android 12, Wear OS 3) My Question or IssueAfter last updates to both apps (Android and Wear OS), Wear OS app does not launch automatically when ...

Newbie

Plan Premium Country Brazil Device (Samsung Galaxy S22 Ultra, Samsung Galaxy Watch 4 Classic) Operating System (Android 12, Wear OS 3)   My Question or Issue After last updates to both...

362 Views

0 replies

0 likes

WearOS
  • 362 Views
  • 0 replies
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Audio distortion during playback through DAC on Pixel 6

Premium plan, Canada Google Pixel 6 (MP1.0)Android 12 (SQ3A.220605.009.A1)Spotify app version 8.7.42.943 There is audio distortion (clicking/popping) during playback through a USB-C DAC on the Pixel 6. This was a known issue across *all* apps, result...

Visitor

Premium plan, Canada   Google Pixel 6 (MP1.0) Android 12 (SQ3A.220605.009.A1) Spotify app version 8.7.42.943   There is audio distortion (clicking/popping) during playback through a U...

Bogdan_L

Visitor

1188 Views

2 replies

1 likes

  • 1188 Views
  • 2 replies
  • 1 likes

Spotify goes mad when multiple people on group session controls (not in parallel) the song track

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceSamsung Galaxy 9, OnePlus NordOperating System Android My Question or IssueUse case:GET on a group sess...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device Samsung Galaxy 9, OnePlus Nord Operati...

Taylith

Community Legend

229 Views

1 replies

1 likes

  • 229 Views
  • 1 replies
  • 1 likes