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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4129 Views

0 replies

6 likes

  • 4129 Views
  • 0 replies
  • 6 likes

Superuser Contribution Sleep Timer Disappeared - Android

PlanPremiumCountryNew ZealandDeviceHuawei Mate 20 ProOperating SystemAndroid Version 9 / EMUI 9 My Question or IssueThe sleep timer has disappeared? It was definitely available (I always use it), now after re-installing Spotify it is gone. It's like ...

Visitor

Plan Premium Country New Zealand Device Huawei Mate 20 Pro Operating System Android Version 9 / EMUI 9   My Question or Issue The sleep timer has disappeared? It was definitely availab...

Eni

Moderator

27938 Views

22 replies

6 likes

  • 27938 Views
  • 22 replies
  • 6 likes

Superuser Contribution How can i get the best sound quality for a LM-G850 12

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last year podcasts set to 1970

Plan Premium Country Sweden Device Samsung S22 Operating System Android 13 My Question or Issue When at the front page, I filter out program and podcasts, any last year episodes are set to have been published "dd month. 1970" when it should be 2022. ...

Newbie

  Plan   Premium   Country   Sweden   Device   Samsung S22   Operating System   Android 13        My Question or Issue ...

Eni

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback restricted

PlanFreeCountryUSA DevicePixel 6Operating SystemAndroid 13 My Question or IssueI am unable to play songs in the Spotify app on my phone. I can navigate around the app, but when I press the play button, nothing happens. Spotify plays find on my laptop...

Visitor

Plan Free Country USA   Device Pixel 6 Operating System Android 13   My Question or Issue I am unable to play songs in the Spotify app on my phone. I can navigate around the app,...

fantoniomoura

Regular

699 Views

2 replies

0 likes

  • 699 Views
  • 2 replies
  • 0 likes

Filters

HiIm using an android phone Huawei 9 lite . I have a premium subscription and am trying download some music to my phone .In the past i have done this succesfully ,however it ofter dissapears from my phone , and i also get a message saying " I have fi...

Casual Listener

Hi Im using an android phone Huawei 9 lite . I have a premium subscription and am trying download some music to my phone .In the past i have done this succesfully  ,however it ofter dissap...

fantoniomoura

Regular

3955 Views

3 replies

0 likes

  • 3955 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Long Pressing on the Spotify App Icon

Plan: PremiumCountry: CHDevice: Galaxy Note 20 Ultra + latest firmwareOperating System: AndroidMy Question or IssueWhen long pressing on the Spotify application shortcut under Android, a menu unrolls presenting the following options: Where can I defi...

Newbie

Plan: Premium Country: CH Device: Galaxy Note 20 Ultra + latest firmware Operating System: Android My Question or Issue When long pressing on the Spotify application shortcut under And...

MihailY

Moderator

558 Views

1 replies

0 likes

Android
automation
Long Press
Samsung
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant share music to any social media

PlanPremiumCountryUSADeviceGalaxy S10eOperating SystemAndroid 12 I can't share any music or click anything when I try to share music, the screen stays stuck on "couldn't load preview try again" I've already tried rebooting, uninstalling and reinstall...

Newbie

  Plan Premium Country USA Device Galaxy S10e Operating System Android 12   I can't share any music or click anything when I try to share music, the screen stays stuck on "couldn'...

Yordan

Moderator

1397 Views

6 replies

4 likes

  • 1397 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution No me aparece disponible mi música descargada

Hola, cuento con el plan premium pero me aparece como nos disponible mi música descargada ya reinstalé la app, ya borre la memoria cache, ya cerré sesión pero no me da solución.

Casual Listener

Hola, cuento con el plan premium pero me aparece como nos disponible mi música descargada ya reinstalé la app, ya borre la memoria cache, ya cerré sesión pero no me da solución.

Fzappa

Casual Listener

743 Views

8 replies

1 likes

  • 743 Views
  • 8 replies
  • 1 likes

Why can't I share my playlist

Whenever I go to share playlist or even add someone else to the playlist I just get a continuous reload thing.

Visitor

Whenever I go to share playlist or even add someone else to the playlist I just get a continuous reload thing.

kaworu_bloodpaw

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Can't share tracks

Can't share tracks, if I click on the 3 dots on the side of the track then click on share it's just loading then the reload arrow appears to try to load up again but whit out luck, I have tried to reinstall the app, log out, change from wifi to the p...

Newbie

Can't share tracks, if I click on the 3 dots on the side of the track then click on share it's just loading then the reload arrow appears to try to load up again but whit out luck, I have tried to re...

kaworu_bloodpaw

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung S20 play music itself randomly

PlanPremiumCountryFranceDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueHello, Please excuse me in advance but for such a long description, I will use a translator to convert French. I am having a problem since I bought my Sams...

Casual Listener

Plan Premium Country France Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Hello,   Please excuse me in advance but for such a long description, I ...

BRM2

Visitor

12845 Views

10 replies

1 likes

  • 12845 Views
  • 10 replies
  • 1 likes

I can't share lyrics

I use a Xiaomi Redmi note 8 phone, and I've reinstalled Spotify more than once, and i still can't share lyrics

Newbie

I use a Xiaomi Redmi note 8 phone, and I've reinstalled Spotify more than once, and i still can't share lyrics

kaworu_bloodpaw

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution White noise in background of all songs.

PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid My Question or IssueRecently any song I play on spotify has an annoying white noise in the background. I have ruled out any issue in my speakers or auxiliary cord by playing a song bot...

Casual Listener

  Plan Premium Country   Device Samsung Galaxy s7 Operating System Android   My Question or Issue Recently any song I play on spotify has an annoying white noise in the back...

Mueller1230

Newbie

9833 Views

17 replies

1 likes

  • 9833 Views
  • 17 replies
  • 1 likes

Superuser Contribution Couldn't scroll the bar to rewind the song

if the song plays the part of 1:50 where as i wanted to rewind the song part to 1:45 , i couldn't drag the scroll bar back to rewind the song

Visitor

if the song plays the part of 1:50 where as i wanted to rewind the song part to 1:45 , i couldn't drag the scroll bar back to rewind the song

Vasil

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao consigo entrar no plano familiar

Quando aceito o convite pra entrar no grupo familiar aparece uma mensagem que so pode entrar uma vez a cada 12 meses

Newbie

Quando aceito o convite pra entrar no grupo familiar aparece uma mensagem que so pode entrar uma vez a cada 12 meses

Dian

Spotify Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Can't share songs

My plan is the coolest.I'm on premium.Android, SA71.Brazil. Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arrow appears, so I can retry it, but I can't click on the options right belo...

Casual Listener

My plan is the coolest. I'm on premium. Android, SA71. Brazil.     Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arr...

ertekcansu

Newbie

910 Views

7 replies

3 likes

It was never about the songs
Loading Screen
loading where Jesus's nemesis resides
nightmare loading
Share crash
share music
UNABLE TO SHARE MUSIC
  • 910 Views
  • 7 replies
  • 3 likes

Why when I press "Play Next Song" button, it deletes the whole queue?

Hello, I have a problem with Spotify that never happened to me and it started happening like two weeks back. Whenever I listen to music on Spotify, then turn off Spotify and after like 2 hours I turn on Spotify again, the last song that played when I...

Newbie

Hello, I have a problem with Spotify that never happened to me and it started happening like two weeks back. Whenever I listen to music on Spotify, then turn off Spotify and after like 2 hours I turn...

kaworu_bloodpaw

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution EQ turns off by itself

PlanPremiumCountryArgentinaDeviceRedmi 4AOperating SystemAndroid 7.1.2Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you change songs, it deactivates. When entering the EQ screen it is activated a...

Newbie

Plan Premium Country Argentina Device Redmi 4A Operating System Android  7.1.2 Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you ch...

OscarDC

Moderator

495 Views

2 replies

0 likes

eq
turns off
  • 495 Views
  • 2 replies
  • 0 likes