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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Black screen in Liked songs playlist

PlanFreeCountryIndiaDeviceRealme Narzo 30 pro 5GOperating SystemAndroid 12 My Question or IssueWhen I open my Liked songs playlist screen is black, no songs are visible. but my other playlists just work fine and all other songs are visible.

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  • Casual Listener
  • Plan Free Country India Device Realme Narzo 30 pro 5G Operating System Android 12   My Question or Issue When I open my Liked songs playlist screen is black, no songs are visible. but ...
  • Eni
  • Moderator
  • 633 Views
  • 6 replies
  • 1 likes
  • Android
    black screen
    liked songs
  • 633 Views
  • 6 replies
  • 1 likes

Superuser Contribution Scroll bar keeps disappearing

Premium userFinlandOnePlus 3T (ONEPLUS A3003_28_161213)OxygenOS 3.5.4Android 6.0.1 The handy scroll bar has been disappearing in a random fashion for a couple of days now. First it is there and the songlist is easily scrollable, then after some time ...

  • Casual Listener
  • Premium user Finland OnePlus 3T (ONEPLUS A3003_28_161213) OxygenOS 3.5.4 Android 6.0.1   The handy scroll bar has been disappearing in a random fashion for a couple of days now. First it i...
  • OscarDC
  • Moderator
  • 1963 Views
  • 4 replies
  • 0 likes
  • 1963 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android] Bluetooth controls don't work if Google Assistant is asked to play a song

Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread... https://community.spotify.com/t5/Ongoing-Issues/Bluetooth-control...

  • Casual Listener
  • Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread...   https...
  • Kungmats
  • Visitor
  • 2279 Views
  • 26 replies
  • 11 likes
  • Android
  • 2279 Views
  • 26 replies
  • 11 likes

Superuser Contribution Samsung S10e - mute when launched.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I start Spotify and select a song to play, it will play but the sound is muted and I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Wheneve...
  • Taylith
  • Community Legend
  • 220 Views
  • 2 replies
  • 1 likes
  • 220 Views
  • 2 replies
  • 1 likes

Superuser Contribution App problems,helpme

I can't use spotify on my tablet. I've tried many versions but they don't work. I can only log in and can't play. I can't see the song list. But my mobile phone is normal, only my tablet has problems. My tablet is Lenovo Xiaoxin padpro2021 and Lenovo...

  • Newbie
  • I can't use spotify on my tablet. I've tried many versions but they don't work. I can only log in and can't play. I can't see the song list. But my mobile phone is normal, only my tablet has problems...
  • Lyubka
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Songs after Pause/Play

PlanPremiumCountryGermanyDeviceHuawei P40Operating SystemAndroid 10 - EMUI 12.0.0.0 My Question or IssueWith the latest update, you've brought back a long-solved problem.Situation: I keep listening to the Favorite Songs playlist. I exit the Spotify a...

  • Casual Listener
  •   Plan Premium Country Germany Device Huawei P40 Operating System Android 10 - EMUI 12.0.0.0   My Question or Issue With the latest update, you've brought back a long-solved prob...
  • Elena
  • Moderator
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Licenced LocalFiles non playing

I have a Spotify subscription but not all songs I like to listen to are available on Spotify. So far no problem. So I go ahead and bought an album I like to listen to but not available on Spotify as a CD. I copied it on my phone enabled local files. ...

  • Casual Listener
  • I have a Spotify subscription but not all songs I like to listen to are available on Spotify. So far no problem. So I go ahead and bought an album I like to listen to but not available on Spotify as ...
  • Eni
  • Moderator
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weird noise on Jbl bt speaker

Hi all! I have a particularly strange case. Using Samsung Galaxy S20. Since recently, when I connect it to jbl charge 4 Bluetooth speaker, strange cracking noises appear during music playback via Spotify. At 1st i thought there is a problem with spea...

  • Newbie
  • Hi all! I have a particularly strange case. Using Samsung Galaxy S20. Since recently, when I connect it to jbl charge 4 Bluetooth speaker, strange cracking noises appear during music playback vi...
  • Alex
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • bluetooth
    charge4
    Cracking Sound
    JBL
    noise
    speaker
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded playlist downloads music but not pdocasts

PlanPremiumCountryUSA DeviceSamsung s20Operating SystemUtd My Question or IssueI have had an issue since the spring update where my downloaded Playlists will automatically download new music added but will not download podcasts. I have done the full ...

  • Casual Listener
  •   Plan Premium Country USA 🇺🇸  Device Samsung s20 Operating System Utd   My Question or Issue I have had an issue since the spring update where my downloaded Playlists wil...
  • Eni
  • Moderator
  • 314 Views
  • 3 replies
  • 0 likes
  • download issues
    Download Playlists
    Podcast Issues
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Error

PlanPremiumCountryMéxicoDeviceRealme RMX3491Operating SystemAndroid I can't delete a podcast

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  • Newbie
  • Plan Premium Country México Device Realme RMX3491 Operating System Android   I can't delete a podcast  
  • AlejaR
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable car mode

PlanPremiumCountrySpainDeviceXiaomi Mi9Operating SystemAndroid 10 This setting is supposed to disable the car mode, but as soon as I connect my phone to the car via bluetooth, I get the car mode prompt and it is auto-enabled after a few seconds.Then ...

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  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Mi9 Operating System Android 10   This setting is supposed to disable the car mode, but as soon as I connect my phone to the car via bl...
  • Alex
  • Spotify Legend
  • 2718 Views
  • 3 replies
  • 1 likes
  • 2718 Views
  • 3 replies
  • 1 likes

[Android Auto] - Unable to navigate Spotify app on non touch screens

I have recently run into a bug in Android Auto app when connecting to non touch screens. e.g. Certain Audi MMI and presumably Mazda as well. I suspect it was a recent regression as I've run into it 3 times in the last two days and I have never seen i...

  • Roadie
  • I have recently run into a bug in Android Auto app when connecting to non touch screens. e.g. Certain Audi MMI and presumably Mazda as well. I suspect it was a recent regression as I've run into it 3...
  • 191 Views
  • 0 replies
  • 0 likes
  • Android
  • 191 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't pause songs + notification won't pop up

PlanPremiumCountryUSADeviceMotorola One 5g AceOperating SystemAndroid 10 My Question or IssueOver the past week, my Spotify app hasn't worked properly. When I start a song, the bar at the bottom that allows me to skip, pause, access lyrics, etc won't...

  • Regular
  • Plan Premium Country USA Device Motorola One 5g Ace Operating System Android 10   My Question or Issue Over the past week, my Spotify app hasn't worked properly. When I start a song, t...
  • AlejaR
  • Moderator
  • 6503 Views
  • 32 replies
  • 10 likes
  • 6503 Views
  • 32 replies
  • 10 likes

Superuser Contribution [Mobile][Other] Include playlist/album title on song playback screen

This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or album that it was playing from. You could click on...

  • Newbie
  • This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or...
  • OscarDC
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play PodCasts

PlanPremiumCountryNorwayDevicenVidia Shield TVOperating SystemAndroid TV My Question or IssueHiPodacast's wont't play on Android TV app, it can see name, info and how long it is, but won't play. Just skips to the next in line. Can't play that either,...

  • Music Fan
  •   Plan Premium Country Norway Device nVidia Shield TV Operating System Android TV   My Question or Issue Hi Podacast's wont't play on Android TV app, it can see name, info and h...
  • Zonatedace
  • Visitor
  • 2158 Views
  • 16 replies
  • 0 likes
  • Android TV (Shield)
  • 2158 Views
  • 16 replies
  • 0 likes

Superuser Contribution Cannot pause or play from lockscreen on Samsung

PlanFree/PremiumCountryUSADeviceSamsung Galaxy S1pOperating SystemAndroid Pie My Question or IssueI cannot pause music on my Spotify app from the lockscreen. I've completed the actions in the previous help articles of clearing the Cache as well as re...

  • Regular
  • Plan Free/Premium Country USA Device Samsung Galaxy S1p Operating System Android Pie   My Question or Issue I cannot pause music on my Spotify app from the lockscreen. I've completed t...
  • Samoz
  • Casual Listener
  • 8236 Views
  • 15 replies
  • 3 likes
  • 8236 Views
  • 15 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Doesn't Download Songs on Samsung Watch 4

PlanPremiumCountryUSDeviceSamsung Watch 4 ClassicOperating SystemWearOS My Question or IssueEvery time I press the "download to watch" button in any Spotify playlist, it loads for a second and then stops loading and returns to "download to watch" aga...

  • Casual Listener
  • Plan Premium Country US Device Samsung Watch 4 Classic Operating System WearOS   My Question or Issue Every time I press the "download to watch" button in any Spotify playlist, it load...
  • yahiabarakah
  • Casual Listener
  • 3450 Views
  • 4 replies
  • 1 likes
  • 3450 Views
  • 4 replies
  • 1 likes

Superuser Contribution Samsung Watch 4 Track skipping problem

I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a Samsung Watch 4 and a Samsung Galaxy S21 Ultra. I h...

  • Newbie
  • I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a ...
  • Eni
  • Moderator
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Get rid of offline mode!!!!!

I have never understood why it is up to the user to select whether or not you are on or offline. The app should make the determination automatically. For example, I have an album downloaded to my device, I am in offline mode, when I select that album...

  • Casual Listener
  • I have never understood why it is up to the user to select whether or not you are on or offline. The app should make the determination automatically. For example, I have an album downloaded to my dev...
  • lopezjo49
  • Casual Listener
  • 873 Views
  • 4 replies
  • 1 likes
  • Android
    Browse
  • 873 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Song Radio only loading 1-3 songs

PlanPremiumCountry DeviceSamsung Galaxy S20 FEOperating SystemAndroid My Question or Issueas you can see in the screenshot spotify song radios for all songs only load 1-3 songs and then the playlist stops. How can I fix it?

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S20 FE Operating System Android   My Question or Issue as you can see in the screenshot spotify song radios for all songs only load 1-...
  • Vasil
  • Moderator
  • 2647 Views
  • 26 replies
  • 3 likes
  • 2647 Views
  • 26 replies
  • 3 likes