Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1559 Views

0 replies

6 likes

  • 1559 Views
  • 0 replies
  • 6 likes

Can't share songs

My plan is the coolest.I'm on premium.Android, SA71.Brazil. Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arrow appears, so I can retry it, but I can't click on the options right belo...

Casual Listener

My plan is the coolest. I'm on premium. Android, SA71. Brazil.     Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arr...

ertekcansu

Newbie

862 Views

7 replies

3 likes

It was never about the songs
Loading Screen
loading where Jesus's nemesis resides
nightmare loading
Share crash
share music
UNABLE TO SHARE MUSIC
  • 862 Views
  • 7 replies
  • 3 likes

Why when I press "Play Next Song" button, it deletes the whole queue?

Hello, I have a problem with Spotify that never happened to me and it started happening like two weeks back. Whenever I listen to music on Spotify, then turn off Spotify and after like 2 hours I turn on Spotify again, the last song that played when I...

Newbie

Hello, I have a problem with Spotify that never happened to me and it started happening like two weeks back. Whenever I listen to music on Spotify, then turn off Spotify and after like 2 hours I turn...

kaworu_bloodpaw

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution EQ turns off by itself

PlanPremiumCountryArgentinaDeviceRedmi 4AOperating SystemAndroid 7.1.2Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you change songs, it deactivates. When entering the EQ screen it is activated a...

Newbie

Plan Premium Country Argentina Device Redmi 4A Operating System Android  7.1.2 Good morning, I have the following problem: The EQ turns itself off. The app works normally but when you ch...

OscarDC

Moderator

479 Views

2 replies

0 likes

eq
turns off
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs only playing for 1 second

PlanPremiumCountryUKDeviceHuawei P30Operating SystemAndroid 10 / Android Auto My Question or IssueI'm using Spotify via Android Auto.I can use the GUI to select a song and it will play back fine.However if I use Google Assistant via Android Auto to s...

Casual Listener

Plan Premium Country UK Device Huawei P30 Operating System Android 10 / Android Auto   My Question or Issue I'm using Spotify via Android Auto. I can use the GUI to select a so...

kaworu_bloodpaw

Roadie

2335 Views

6 replies

0 likes

Android 10
android auto
  • 2335 Views
  • 6 replies
  • 0 likes

Superuser Contribution Açtığım müzik ile müziğin resmi eşleşmiyor

Örnek veriyorum Ahmet Kaya müziği açtığımda müziğin arkasında Müslüm Gürses fotoğrafı oluyor

Visitor

Örnek veriyorum Ahmet Kaya müziği açtığımda müziğin arkasında Müslüm Gürses fotoğrafı oluyor

Lyubka

Moderator

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please can you deleted ALL my shows and podcasts

I want to deleted all my shows and podcasts but I can't because I'm on a phone, please can you do it for me?

Visitor

I want to deleted all my shows and podcasts but I can't because I'm on a phone, please can you do it for me?

ValVerdian

Newbie

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded songs only appear when I like the album 🙃

Yeah this has been going on for over a month now, I think with a recent update (and yes I have updated it since) but it's really getting annoying now as someone who listens to a lot of music.   

Casual Listener

Yeah this has been going on for over a month now, I think with a recent update (and yes I have updated it since) but it's really getting annoying now as someone who listens to a lot of music.  ...

Haydn22

Casual Listener

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gift card pin is not working.

The pin on my $30 giftcard is hard to read. I got locked out of entering it over a 24 hour period. Some of the pin is hard to read. I might need a new code?

Visitor

The pin on my $30 giftcard is hard to read. I got locked out of entering it over a 24 hour period. Some of the pin is hard to read. I might need a new code?

Lyubka

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like music and follow artist

HelloIm can't like music and follow artist in my spotify appI have updated the app several times, but it has not changed

Visitor

Hello Im can't like music and follow artist in my spotify app I have updated the app several times, but it has not changed

Lyubka

Moderator

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song greyed out in my liked songs

The song is from y local files. It does play nirmally for a while before being greyed out. when I click on it, it says song is not avilable on your device.

Visitor

The song is from y local files. It does play nirmally for a while before being greyed out. when I click on it, it says song is not avilable on your device.

Yordan

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution my phone app is down

my phone app is down.  Can someone help?

Visitor

my phone app is down.  Can someone help?

OscarDC

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

How to turn off recommended songs intertwined in my personal playlist

PremiumFree/PremiumUSADesktop and Samsung Galaxy Note20 Ultra 5G(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Windows 10 and Android 13(iOS 10, Android Oreo, Windows 10,etc.)This morning, Jan. 15, 2023, when I went to listen to my personal playl...

Casual Listener

Premium Free/Premium USA Desktop and Samsung Galaxy Note20 Ultra 5G (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows 10 and Android 13 (iOS 10, Android Oreo, Windows 10,etc.) T...

DazzlinDarlene

Casual Listener

542 Views

2 replies

1 likes

  • 542 Views
  • 2 replies
  • 1 likes

Superuser Contribution Group Sessions missing two main features after most recent update

PlanPremiumCountryNetherlands DeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueAfter the most recent update, you can no longer seem to scan a code to join someone's group session. You can also no longer choose if you want to play on the...

Casual Listener

Plan Premium Country Netherlands   Device OnePlus 5T Operating System Android 10   My Question or Issue After the most recent update, you can no longer seem to scan a code to joi...

misterblokhead

Visitor

9324 Views

17 replies

9 likes

  • 9324 Views
  • 17 replies
  • 9 likes

Superuser Contribution Deleting downloads from my phone

PlanPremiumCountryUKDeviceMotorola Moto G7 PowerOperating SystemAndroid My Question or IssueThis is probably a simple question but no replies to previous questions have so far helped. How do i delete downloaded albums from my phone?The only option on...

Newbie

Plan Premium Country UK Device Motorola Moto G7 Power Operating System Android   My Question or Issue This is probably a simple question but no replies to previous questions have so fa...

Jonnybolongo

Visitor

70455 Views

5 replies

1 likes

  • 70455 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify App Loggin me Off my Account

PlanPremiumCountryUSDevice(Samsung Galaxy A13 5G)Operating System(Android Version 12) My Question or IssueI have the app on my phone. It will log me off about once or twice a week. If I want to login again I have to go to my app settings for Spotify ...

Visitor

Plan Premium Country US Device (Samsung Galaxy A13 5G) Operating System (Android Version 12)   My Question or Issue I have the app on my phone. It will log me off about once or twice a...

Joan

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant access Top Podcasts section

PlanPremiumCountry DeviceXiaomi MI9T My Question or IssueEverything works fine but I always get an error when trying to enter the section 'Top Podcasts'

Music Fan

Plan Premium Country   Device Xiaomi MI9T   My Question or Issue Everything works fine but I always get an error when trying to enter the section 'Top Podcasts'   

Buddydude430

Newbie

2911 Views

26 replies

0 likes

  • 2911 Views
  • 26 replies
  • 0 likes

Superuser Contribution How can I STOP Spotify from automatically playing over Bluetooth?

I have tried Force Stopping the Spotify app, end even that doesn't stop it. Any time I turn the volume up in my car while Bluetooth is connected (say for a call or to listen to a different app), Spotify starts playing! The only way I can stop it from...

Visitor

I have tried Force Stopping the Spotify app, end even that doesn't stop it. Any time I turn the volume up in my car while Bluetooth is connected (say for a call or to listen to a different app), Spot...

AlejaR

Moderator

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes