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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4907 Views

0 replies

6 likes

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Superuser Contribution Audiobook Flow Bug

PlanPremiumCountryUSADevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueI've been listening to "Tress of the Emerald Sea" on Spotify since it's not on Audible. This is my first go at listening to audiobooks on Spotify. It's been fine for...

Newbie

Plan Premium Country USA Device Pixel 7 Pro Operating System Android 13   My Question or Issue I've been listening to "Tress of the Emerald Sea" on Spotify since it's not on Audible. T...

AlejaR

Moderator

1433 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Samsung mobile data turns off when I play Spotify in my car

Samsung mobile data turns off when I use Bluetooth to play Spotify in my car. I therefore can't receive texts or calls while I'm in the car.

Casual Listener

Samsung mobile data turns off when I use Bluetooth to play Spotify in my car. I therefore can't receive texts or calls while I'm in the car.

Jose_M

Spotify Star

1253 Views

3 replies

0 likes

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Solved!!Superuser Contribution Cant use my spotify premium - google smart lock blocks spotify starting

My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium). Now, if she opens spotify, a few seconds later, some sort of weird smart lock messages pops up, and closes spotify app down...

Regular

My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium).  Now, if she opens spotify, a few seconds later, some sort of weird...

iobotic

Casual Listener

235599 Views

56 replies

16 likes

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  • 56 replies
  • 16 likes

Superuser Contribution Rádio bases on playlist

Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the free plan doesn't mean they should do whatever they wa...

Casual Listener

Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the fre...

MihailY

Moderator

565 Views

3 replies

0 likes

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Superuser Contribution Spotify not working whilst connected via Bluetooth my Samsung note 10 plus

I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.

Casual Listener

I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.

Dian

Spotify Legend

609 Views

3 replies

0 likes

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Superuser Contribution Podcast filter glitch

PlanPremium CountryUK DeviceGoogle Pixel 3a XL Operating SystemAndroid 11 My Question or Issue Playing podcasts on my laptop is fine - when I listen on my phone, they play in random order. I read a solution to this is to download them, which has help...

Visitor

Plan Premium   Country UK   Device Google Pixel 3a XL   Operating System Android 11     My Question or Issue   Playing podcasts on my laptop is fine - whe...

tollube

Regular

8130 Views

41 replies

1 likes

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  • 41 replies
  • 1 likes

Superuser Contribution Can't like or unlike songs from my phone (android)

Planstudent premiumCountryItalyDevicesamsung a20Operating Systemandroid 9 My Question or IssueI cannot like or unlike songs on my phone. I am able to do it from the desktop, but the two accounts are not synched up. I already tried logging out, restin...

Casual Listener

  Plan student premium Country Italy Device samsung a20 Operating System android 9   My Question or Issue I cannot like or unlike songs on my phone. I am able to do it from the d...

AlejaR

Moderator

491 Views

3 replies

0 likes

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Superuser Contribution Google Assistant and Spotify on Android Automotive (Volvo) do not understand I am Premium

Hi,I started to use Spotify on a Volvo running Android Automotive.Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium users.Everything (car OS + Spotify app) is up-to-date.Has ...

Casual Listener

Hi, I started to use Spotify on a Volvo running Android Automotive. Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium use...

juberlin

Casual Listener

1860 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Fichier Locaux non disponoble

Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dessus , un message s'affiche " ce titrer n'est pas dispo...

Regular

Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dess...

Jb196

Visitor

3487 Views

9 replies

0 likes

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Superuser Contribution Hidden or blocked songs?

Sometimes I find artists who have hidden or blocked songs that I can't play, they're in a dark Grey colour and there's no information about what it is happening or how I can fix it. I have premium account since 2015 and I just find it unfair, paying ...

Newbie

Sometimes I find artists who have hidden or blocked songs that I can't play, they're in a dark Grey colour and there's no information about what it is happening or how I can fix it. I have premium ac...

mfedo

Visitor

11841 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Why my Spotify is different than my friend?

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or IssueSo when I just screenshot my Spotify, and my friend sent to me with a different ui, I don't know how he make that

Newbie

Plan Premium Country Indonesia Device Xiaomi Redmi Note 4 Operating System Android 7.0   My Question or Issue So when I just screenshot my Spotify, and my friend sent to me with a diff...

Dian

Spotify Legend

613 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Pausing randomly

I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices

Visitor

I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices

Joan

Moderator

282 Views

1 replies

0 likes

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Superuser Contribution A deleted song keeps playing on my playlist

I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes up when I listen to the playlist. How can I get ri...

Visitor

I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes...

MihailY

Moderator

454 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution I can't open a podcast

I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.

Visitor

I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.

MihailY

Moderator

372 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Sorting a playlist by Date Added descending, sorts the list in the wrong order.

PlanPremium DeviceSamsung Galaxy 10+Operating SystemAndroid 12Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the first appearing song is the oldest added to the playlist. In the desktop...

Newbie

Plan Premium   Device Samsung Galaxy 10+ Operating System Android 12 Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the ...

Vasil

Moderator

417 Views

1 replies

0 likes

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Autoplay/autostart/resume broken - again

It looks like a recent update has broken autoplay again. I am experiencing the issues described in this post https://community.spotify.com/t5/Android/Autostart-autoplay-resume-not-working-anymore/td-p/5258203again.

Music Fan

It looks like a recent update has broken autoplay again. I am experiencing the issues described in this post https://community.spotify.com/t5/Android/Autostart-autoplay-resume-not-working-anymore/td-...

374 Views

0 replies

0 likes

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Superuser Contribution Help Sorting in a Playlist

PlanFreeCountryUSADeviceMotorola Moto E4Operating SystemAndroid NougatSpotify App Version8.5.29.828 My Question or IssueI am unable to sort songs in a playlist. Per the instructions in the Sort and Filter help page, I should be able to sort songs in ...

Casual Listener

Plan Free Country USA Device Motorola Moto E4 Operating System Android Nougat Spotify App Version 8.5.29.828   My Question or Issue I am unable to sort songs in a playlist. Per ...

smacchia

Regular

2210 Views

10 replies

0 likes

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spotify isnt detecting songs that are saved locally(mp3 files) on my sdcard

my spotify is not detecting songs that are saved locally(mp3 files) on my micro sd card. am i missing something?note:1. my sd card is not corrupt(other music players are able to detect and play songs on sd card)2. i have turned on all required settin...

Casual Listener

my spotify is not detecting songs that are saved locally(mp3 files) on my micro sd card. am i missing something? note: 1. my sd card is not corrupt(other music players are able to detect and pl...

Jose_M

Spotify Star

504 Views

3 replies

0 likes

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Superuser Contribution Visual bug where the downloaded symbol will not show next to liked/downloaded songs

When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations. Firstly, the very first song in album will always show the downloaded button if it is liked, but the rest will not.However, if the dow...

Visitor

When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations.   Firstly, the very first song in album will always show the downloaded butt...

MihailY

Moderator

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes