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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution no download button for favorite songs

Hello, Basically on the Android app, I tried going to Favorite Songs, but no download button on there? On other playlists, there is one, however I can add songs to "Favorite Songs" by clicking the + inside the song, so I want those which I click + on...

  • Casual Listener
  • Hello,   Basically on the Android app, I tried going to Favorite Songs, but no download button on there?   On other playlists, there is one, however I can add songs to "Favorite Songs" ...
  • Yordan
  • Moderator
  • 5263 Views
  • 6 replies
  • 0 likes
  • 5263 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pas de connexion internet - Wifi ok

PlanPremiumCountryFranceDeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or IssueBonjour,Je viens de changer de téléphone et je n'arrive plus à me connecter à mon compte spotify depuis le réseau mobile. Cela fonctionnait avec mon anc...

  • Regular
  • Plan Premium Country France Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue Bonjour, Je viens de changer de téléphone et je n'arrive plus à me connecte...
  • Wilfried72
  • Regular
  • 527 Views
  • 9 replies
  • 0 likes
  • 527 Views
  • 9 replies
  • 0 likes

Shuffle play removed again... Why?

PlanPremiumCountryGermanyDeviceHuawei P30 liteOperating SystemAndroid Why has the shuffle play button been removed completely again? I was so happy that it was back, but I guess it's back to the times of having to leave a Playlist to reshuffle it. Ho...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei P30 lite Operating System Android   Why has the shuffle play button been removed completely again? I was so happy that it was back, but I gues...
  • dinomight
  • Spotify Star
  • 1156 Views
  • 1 replies
  • 1 likes
  • 1156 Views
  • 1 replies
  • 1 likes

Dark mode bug - inverted colors

  PlanPremiumCountryPolandDevicePocophone F3Operating SystemAndroid 11My Question or IssueColours in the dark mode are inverted for the thumbnails, please see the examples attached.It can be seen on few of the screens.I suspect that there is a bug in...

Screenshot_2022-08-29-23-26-20-947_com.spotify.music.jpg Screenshot_2022-08-31-21-32-28-099_com.spotify.music.jpg
  • Newbie
  •     Plan Premium Country Poland Device Pocophone F3 Operating System Android 11 My Question or Issue Colours in the dark mode are inverted for the thumbnails, please see the examples a...
  • Amayy
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Android Lock Screen no longer has playback controls

My lock screen has always shown the song currently playing on spotify and it would let be pause, and change the song, but for some reason I woke up and now it appears like this. Just the song title in a really small font, and pressing it doesn't do a...

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  • Newbie
  • My lock screen has always shown the song currently playing on spotify and it would let be pause, and change the song, but for some reason I woke up and now it appears like this. Just the song title i...
  • MauriceMV
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify offline with Android phone in car

PlanPremiumCountryCanadaDeviceSamsung Galaxy S22Operating SystemAndroid 12? My Question or IssueHello, I recently downloaded my playlists to play offline in my car to avoid using Data. I noticed however, that the quality of the songs are worse when p...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S22 Operating System Android 12?   My Question or Issue Hello,   I recently downloaded my playlists to play offline in my car t...
  • Patrick_LL
  • Casual Listener
  • 594 Views
  • 4 replies
  • 1 likes
  • 594 Views
  • 4 replies
  • 1 likes

Superuser Contribution strange behaviour on Android - 'music' filter shows unknown account

using version 8.7.62.268 on a Sony Xperia X running Android 8. the newly-added 'music' filter, upon tapping on it, shows an unknown account that doesn't belong to me. my music library still links to my own account. see attached screenshots.

  • Roadie
  • using version 8.7.62.268 on a Sony Xperia X running Android 8.   the newly-added 'music' filter, upon tapping on it, shows an unknown account that doesn't belong to me. my music library stil...
  • unseenlarks
  • Roadie
  • 556 Views
  • 7 replies
  • 0 likes
  • Android
  • 556 Views
  • 7 replies
  • 0 likes

Superuser Contribution Android App Starts Skipping like a scratched CD and stops playing when Phone is in lock screen

PlanPremiumCountryUSADevicePixel 3aXLOperating SystemAndroid 11 My Question or IssueWhen I lock my screen and set my phone down it almost immediately starts skipping like a scratched CD and sometimes even stops playing until I pick up the phone. I be...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3aXL Operating System Android 11   My Question or Issue When I lock my screen and set my phone down it almost immediately starts skipping like a s...
  • Jaqyra24
  • Newbie
  • 1208 Views
  • 5 replies
  • 3 likes
  • App Skipping and Stopping when Locked Screen
  • 1208 Views
  • 5 replies
  • 3 likes

Superuser Contribution I can't get logged into Spotify or download app as when I try it says I'm offline, how do I get 'onl

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow explicit content option removed from the menu on my android app

PlanPremiumCountryKoreaDeviceSamsung Galaxy Operating SystemAndroid My Question or IssueHi,I accidently disabled the allow explicit content option from my android Spotify app and realized this option has been removed from the option. What should I do...

  • Casual Listener
  • Plan Premium Country Korea Device Samsung Galaxy  Operating System Android   My Question or Issue Hi, I accidently disabled the allow explicit content option from my android Spot...
  • Yordan
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle badge next to Play button always toggled on

Lately the horrendous Spotify application on android plays all albums and playlists in shuffle mode by default (which should even be illegal). I never ever listen to any album on random, it doesn't make any sense. But someone on Spotify decided to ch...

  • Roadie
  • Lately the horrendous Spotify application on android plays all albums and playlists in shuffle mode by default (which should even be illegal). I never ever listen to any album on random, it doesn't m...
  • Aldous-Huckster
  • Regular
  • 7111 Views
  • 67 replies
  • 6 likes
  • Android
    shuffle
  • 7111 Views
  • 67 replies
  • 6 likes

Superuser Contribution Shuffle play button no longer available?

PlanPremiumCountryUSADeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 One UI 4.1 My Question or IssueHow can I reenable the shuffle play button? Previously I could just hit the button and it would reshuffle my playlist and start a new song. N...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S22 Ultra Operating System Android 12 One UI 4.1   My Question or Issue How can I reenable the shuffle play button?  Previously I co...
  • Eni
  • Moderator
  • 401 Views
  • 1 replies
  • 6 likes
  • 401 Views
  • 1 replies
  • 6 likes

Superuser Contribution Lyric thing makes Spotify hard to use

PlanI am a paying customer.CountrySwedenDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueThe new lyrics placed placed at the bottom of the "play" canvas or whatever it's called makes it hard to switch song. It now requires a very exa...

  • Roadie
  • Plan I am a paying customer. Country Sweden Device Samsung Note 8 Operating System Android 9   My Question or Issue The new lyrics placed placed at the bottom of the "play" canvas or w...
  • bosi
  • Roadie
  • 725 Views
  • 9 replies
  • 0 likes
  • 725 Views
  • 9 replies
  • 0 likes

Superuser Contribution playbar above the name of the song - UI bug in Android TV app

PlanPremiumCountryBrazilDeviceTCL S6500 40inch Operating SystemAndroid TV 9.0 The UI of the app is bugged, with the playbar appering above the name of the song. example in the attached image. This bug is already in the app for a lot of time, at least...

  • Casual Listener
  • Plan Premium Country Brazil Device TCL S6500 40inch  Operating System Android TV 9.0   The UI of the app is bugged, with the playbar appering above the name of the song. example in...
  • Jeremy
  • Spotify Legend
  • 451 Views
  • 5 replies
  • 0 likes
  • Android TV
    bug
    bug android
    UI Bug
  • 451 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Songs on artist page are set to play on shuffle by default

PlanPremiumCountryCzechiaDeviceXiaomi Mi 11Operating SystemAnroid 12 SKQ1.211006.001Spotify app version8.7.52.1010My Question or IssueThis problem happens to me only on mobile app. I notice it about two weeks ago. When I open ANY artist, the shuffle ...

  • Regular
  • Plan Premium Country Czechia Device Xiaomi Mi 11 Operating System Anroid 12 SKQ1.211006.001 Spotify app version 8.7.52.1010 My Question or Issue This problem happens to me only on mobile a...
  • Alex
  • Spotify Legend
  • 546 Views
  • 3 replies
  • 1 likes
  • 546 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files Not Appearing

PlanPremiumCountryUSA Device Samsung Galaxy Note 9Operating SystemAndroid My Question or IssueSome of my local files are appearing but not all of them. I'm not sure what to do but it's very frustrating.

  • Newbie
  • Plan Premium Country USA   Device  Samsung Galaxy Note 9 Operating System Android   My Question or Issue Some of my local files are appearing but not all of them. I'm not su...
  • Eni
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android 13] Media player not showing up in notification bar

PlanPremiumCountryUSDeviceGoogle Pixel 4a (5G)Operating SystemAndroid 13 My Question or IssueAs the title says, the Spotify media player that would show up in the notification bar under previous versions of Android is no longer showing up. I have alr...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 4a (5G) Operating System Android 13   My Question or Issue As the title says, the Spotify media player that would show up in the notificatio...
  • Kiril
  • Moderator
  • 2201 Views
  • 2 replies
  • 0 likes
  • 2201 Views
  • 2 replies
  • 0 likes

Continuous play not working in AAOS

PlanPremiumCountryNorway DeviceVolvo XC40Operating System(Android Auto Operating System.) Hello,continuous play does not work on the Spotify app running in my car. Does anyone else have this issue? Even when google assistant is replying it will play ...

  • Newbie
  • Plan Premium Country Norway   Device Volvo XC40 Operating System (Android Auto Operating System.)   Hello, continuous play does not work on the Spotify app running in m...
  • 183 Views
  • 0 replies
  • 1 likes
  • 183 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Won't Play Songs in Order (Premium User, Shuffle is Off)

PlanPremium CountryJapan (but language is American English) Device(Pixel 3 xl) Operating System(Android 9) Spotify Version8.5.8.567 My Question or IssueI've been a premium user for a couple years now and overall love Spotify and just noticed this iss...

  • Visitor
  •   Plan Premium   Country Japan (but language is American English)   Device (Pixel 3 xl)   Operating System (Android 9)   Spotify Version 8.5.8.567   My Q...
  • moonriseseaweedco
  • Visitor
  • 76863 Views
  • 10 replies
  • 4 likes
  • 76863 Views
  • 10 replies
  • 4 likes