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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Pixel 6: Extremely slow loading times while e.g. searching for any artists, albums ...

PlanPremiumCountryGermanyDeviceGoogle Pixel 6 ProOperating SystemAndroid 13 My Question or IssueHello, This issue still persists since the latest Android release on my Pixel 6 Pro... If I open Spotify and want to search for any artist, album or anyth...

  • Casual Listener
  • Plan Premium Country Germany Device Google Pixel 6 Pro Operating System Android 13   My Question or Issue Hello,   This issue still persists since the latest Android release on ...
  • Yordan
  • Moderator
  • 1338 Views
  • 8 replies
  • 0 likes
  • 1338 Views
  • 8 replies
  • 0 likes

Superuser Contribution [Android][Music] Pause music when listening to WhatsApp Voice Message on an Android Device

Hello everyone, I've come to notice that when listening to music (regardless of whether it's directly on my phone or on a bluetooth device) and then switching to WhatsApp to listen to a voice message, the volume of the music decreases. Usually I'd ha...

  • Visitor
  • Hello everyone,   I've come to notice that when listening to music (regardless of whether it's directly on my phone or on a bluetooth device) and then switching to WhatsApp to listen to a vo...
  • MihailY
  • Moderator
  • 3011 Views
  • 2 replies
  • 5 likes
  • Android
    music
  • 3011 Views
  • 2 replies
  • 5 likes

Lyrics

Hey I got a new Samsung Flip phone but now my lyrics are gone. And I love to sing (scream ) with my songs. Anyone else having the same struggle.

  • Casual Listener
  • Hey    I got a new Samsung Flip phone but now my lyrics are gone.  And I love to sing (scream 😂) with my songs.  Anyone else having the same struggle.     
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

control volume does not work properly in the app

when I am in the app I can control the volume of my music but when I leave the app I can no longer control the volume this does not apply to aux and bluetooth i have a samsung a21s

  • Visitor
  • when I am in the app I can control the volume of my music but when I leave the app I can no longer control the volume this does not apply to aux and bluetooth i have a samsung a21s
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

After Android update I no longer see my playlists an cannot play any song

Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it works perfectly ... can someone help me? thanks Robi

  • Casual Listener
  • Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it wor...
  • Taylith
  • Community Legend
  • 1220 Views
  • 8 replies
  • 2 likes
  • 1220 Views
  • 8 replies
  • 2 likes

Superuser Contribution Make Spotify pause when hearing a voice message

PlanPremiumDevicePocophone F1, Galaxy S8+ and LG G7 ThinQOperating SystemAndroid Oreo, Android Pie My Question or IssueSpotify keeps playing when listening to voice messages on Whatsapp & Telegram.Tested it on multiple devices, different OSes, with a...

  • Newbie
  • Plan Premium Device Pocophone F1, Galaxy S8+ and LG G7 ThinQ Operating System Android Oreo, Android Pie  My Question or Issue Spotify keeps playing when listening to voice messages on Wha...
  • SummerBug
  • Casual Listener
  • 5344 Views
  • 5 replies
  • 13 likes
  • Pause for voice messages
  • 5344 Views
  • 5 replies
  • 13 likes

Solved!! playing a full album in order on premium trial?

Am tossing up between spotify and google all access but i can't seem to be able to play an album in full on android app with premium subscription. There only seems to be an option to shuffle songs from an album. It seems i can make a playlist in the ...

  • Visitor
  • Am tossing up between spotify and google all access but i can't seem to be able to play an album in full on android app with premium subscription. There only seems to be an option to shuffle songs fr...
  • user-removed
  • Not applicable
  • 9011 Views
  • 23 replies
  • 0 likes
  • 9011 Views
  • 23 replies
  • 0 likes

Superuser Contribution Unplayed Filter Has Stopped Working

Hello,I have noticed over the past couple of months that the Unplayed filter has stopped working. This filter used to remove all the podcast episodes I had started, but now all episodes are displayed regardless of whether I have listen to them or not...

  • Regular
  • Hello, I have noticed over the past couple of months that the Unplayed filter has stopped working. This filter used to remove all the podcast episodes I had started, but now all episodes are display...
  • Dian
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs are playing faster

PremiumXiaomi redmi note 10 proAndroid 11 From today, the songs are playing ~1,25x faster and i don't know how it happened.Of course, I try to restart my phone (nothing)Uninstall - reinstall (nothing)I researched on internet (twitter, Reddit, communi...

  • Newbie
  • Premium Xiaomi redmi note 10 pro Android 11   From today, the songs are playing ~1,25x faster and i don't know how it happened. Of course, I try to restart my phone (nothing) Uninstall - r...
  • AlejaR
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files on Chromebook

PlanPremiumCountryCanadaDeviceLenovo Chromebook I recently bought a new Chromebook to replace my old laptop which I used to import songs from local files onto Spotify. I tried importing a song on the desktop app but realised that I can't find the pla...

  • Visitor
  • Plan Premium Country Canada Device Lenovo Chromebook   I recently bought a new Chromebook to replace my old laptop which I used to import songs from local files onto Spotify. I tried impo...
  • OscarDC
  • Moderator
  • 4129 Views
  • 6 replies
  • 1 likes
  • 4129 Views
  • 6 replies
  • 1 likes

Superuser Contribution Дизайн приложения

PlanPremiumCountryRussiaЯ использую темную тему, полоса перемотки трека совсем плохо видана, на улице совсем не видна, она черная!? Сделайте ее белой.Пример Телефон Mi 9

  • Casual Listener
  • Plan Premium Country Russia Я использую темную тему, полоса перемотки трека совсем плохо видана, на улице совсем не видна, она черная!? Сделайте ее белой. Пример  Телефон Mi 9 
  • knnx_
  • Casual Listener
  • 4290 Views
  • 5 replies
  • 2 likes
  • 4290 Views
  • 5 replies
  • 2 likes

Superuser Contribution Lyrics don't show up

Device Google Pixel 6A My Question or Issue The lyrics tab won't come below the song when I click on the song bar.

  • Newbie
  • Device Google Pixel 6A   My Question or Issue  The lyrics tab won't come below the song when I click on the song bar.           
  • OscarDC
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Media Control Buttons not working

When I press one of the control buttons, the music does not change. I can only play/stop.My headphones works fine on other music players.Device: Redmi Note 10S

  • Regular
  • When I press one of the control buttons, the music does not change. I can only play/stop. My headphones works fine on other music players. Device: Redmi Note 10S
  • ArqeNade
  • Regular
  • 2540 Views
  • 9 replies
  • 0 likes
  • 2540 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify no conecta con parlante bluetooth

PlanPremiumCountryChileDeviceRedmi Note 8 Operating SystemAndroid 10 My Question or IssueMi dispositivo de celular se conecta a mi parlante Sony SRS-XB3. La aplicación de spotify también reconoce que está conectada al parlante pero el sonido sigue sa...

  • Newbie
  •   Plan Premium Country Chile Device Redmi Note 8  Operating System Android 10   My Question or Issue Mi dispositivo de celular se conecta a mi parlante Sony SRS-XB3. La ap...
  • Dian
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums not appearing, bug report

PlanPremiumCountryBrazilDeviceGalaxy J2 PrimeOperating SystemAndroid My Question or IssueAs of the most recent update, albums just dont appear when you go to them. I can listen music just fine if i search them individually, but when i go to an album ...

  • Newbie
  •   Plan Premium Country Brazil Device Galaxy J2 Prime Operating System Android   My Question or Issue As of the most recent update, albums just dont appear when you go to them. I ...
  • AlejaR
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wish I could replay the last few seconds when "unpausing" a podcast!

Hello! When Iistening to podcasts, I frequently have to hit the PAUSE button on my earbuds. And usually I can't get back to listening for a few minutes, but at that time I've lost the train of thought. So, then I have to grab my phone out of my pocke...

  • Casual Listener
  • Hello!   When Iistening to podcasts, I frequently have to hit the PAUSE button on my earbuds.  And usually I can't get back to listening for a few minutes, but at that time I've lost the ...
  • AlejaR
  • Moderator
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Superuser Contribution Rogan podcast episodes stopped updating end of August

PlanFreeCountryukDeviceGalaxy S8Operating SystemAndroid Oreo My Question or IssueRogan podcast episode list stopped updating on my android over a month ago. Cleared all data and app from phone and reinstalled but no fix. I can play the newest episode...

  • Casual Listener
  • Plan Free Country uk Device Galaxy S8 Operating System Android Oreo   My Question or Issue Rogan podcast episode list stopped updating on my android over a month ago. Cleared all ...
  • Vasil
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify local file sync ports

PlanPremiumCountryUKMobileHuawei P20 proOSEMUI 9 / Windows 10Firewall s/wCOMODO Firewall, my AV doesn't block thisQuestionI've been syncing a bunch of local songs to my phone, which requires me to disable my software firewall. That's fine, but I migh...

  • Newbie
  • Plan Premium Country UK Mobile Huawei P20 pro OS EMUI 9 / Windows 10 Firewall s/w COMODO Firewall, my AV doesn't block this Question I've been syncing a bunch of local songs to my phone, w...
  • kichirou
  • Newbie
  • 1517 Views
  • 3 replies
  • 0 likes
  • 1517 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app not working on my phone or car

PremiumCountryUKDeviceSamsung Galaxy A10 Operating SystemAndroid My Question or IssueUp until last week I listened to spotify through my bluetooth connection in the car. Then for a few days it stopped working, on my phone it said it was playing throu...

  • Visitor
  • Premium Country UK Device Samsung Galaxy A10  Operating System Android    My Question or Issue Up until last week I listened to spotify through my bluetooth connection in the ...
  • Vasil
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes