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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 839249 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 839249 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13596 Views
  • 1 replies
  • 0 likes
  • 13596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode is broken

PlanPremiumCountryUnited StatesDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueSpent a good hour selecting music and downloading it to an Android Motorola G6 phone. Set it to offline mode and went on a trip. About 30 minutes into the t...

  • Casual Listener
  • Plan Premium Country United States Device Motorola G6 Operating System Android 9   My Question or Issue Spent a good hour selecting music and downloading it to an Android Motorola G6 p...
  • Alex
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't showing 'Lyrics feature'

PlanPremiumCountryMexicoDeviceMi 9 LiteOperating SystemMIUI 12, Android 10 based My Question or IssueThe 'Lyrics' option which appears in some songs are hidden in my device, I've tried deleting app cache, restart my device and this didn't do any chan...

  • Newbie
  • P lan Premium Country Mexico Device Mi 9 Lite Operating System MIUI 12, Android 10 based   My Question or Issue The 'Lyrics' option which appears in some songs are hidden in my device,...
  • Mihail
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
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Superuser Contribution Google pixel 3a xl Spotify stpos everytime

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 342 Views
  • 1 replies
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  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks Pause, App Closes, "Currently Playing" Indicator Frozen

PlanPremiumCountryUS DeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueStarting recently (it may have begun after the latest system update), the app has displayed a host of issues. This is after years of not having a problem. The m...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy s10e Operating System Android   My Question or Issue Starting recently (it may have begun after the latest system update), the app...
  • Mihail
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 1 likes
  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution App keep crashing every 10 minutes

PlanPremiumCountryCzech RepublicDeviceSamsung S10, S8, Samsung tabletOperating SystemAndroid My Question or IssueHey I am having an issue since last update. My app keep crushing every 10 minutes on all my devices (phone, tablet). Same issue has my hu...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Samsung S10, S8, Samsung tablet Operating System Android   My Question or Issue Hey I am having an issue since last update. My app keep crush...
  • Jeremy
  • Moderator
  • 602 Views
  • 5 replies
  • 3 likes
  • 602 Views
  • 5 replies
  • 3 likes

Superuser Contribution Song Speed got changed by itself

PlanPremium FamilyCountryIndonesiaDeviceOPPO F1Operating SystemAndroid 5.1 My Question or Issuemy song speed got increased by itself,ive tried finding way in YT but nothing seems helping it

  • Visitor
  • Plan Premium Family Country Indonesia Device OPPO F1 Operating System Android 5.1   My Question or Issue my song speed got increased by itself,ive tried finding way in YT but nothing s...
  • Alex
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
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Superuser Contribution Won't play full album unless all songs are individually liked in album

Premium user, Huawei P30, suddenly playlists with 1000s of songs, or albums saved, if user goes to play album, full album won't play unless all songs are individually liked. This is very difficult to do with 1000s of things saved. Everything was work...

  • Casual Listener
  • Premium user, Huawei P30, suddenly playlists with 1000s of songs, or albums saved, if user goes to play album, full album won't play unless all songs are individually liked.  This is very diffic...
  • BookmDano
  • Visitor
  • 4258 Views
  • 8 replies
  • 1 likes
  • 4258 Views
  • 8 replies
  • 1 likes

Superuser Contribution Log in issues on Android

PlanFreeCountryUSADeviceSamsung Galaxy 9Operating System( Android 10.) My Question or IssueI recently changed my Spotify account password using my Windows 10 desktop. I can log into the Web player just fine using that. After changing the password, wh...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy 9 Operating System ( Android 10.)   My Question or Issue I recently changed my Spotify account password using my Windows 10 desktop. I can l...
  • Elena
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Android phone unable to play anything

PlanFamily PremiumCountryIceland DeviceAndroid samsung a8Operating SystemAndroid 9 My Question or IssuePhone is unable to play any music, opens a track but stays still at 0:00 no matter what. I can use the same account on my android tablet and pc wit...

  • Visitor
  •   Plan Family Premium Country Iceland  Device Android samsung a8 Operating System Android 9   My Question or Issue Phone is unable to play any music, opens a track but stays...
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  • 118 Views
  • 0 replies
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Superuser Contribution Play very quietly

Hello I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the volumes turned up to max on the speaker AND max on spotify and ...

  • Visitor
  • Hello   I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the vol...
  • Jeremy
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not play music on my phone, only on the Web Player (on my laptop)

Plan: Premium (free trial - 3 months)Country: BrasilDevice: Motorola E4Operating System: Android My Issue: Spotify doesn't play music on my phone, only on the Web Player (on my laptop). When I enter the browser, I can hear the songs over there, howev...

  • Visitor
  • Plan: Premium (free trial - 3 months) Country: Brasil Device: Motorola E4 Operating System: Android   My Issue: Spotify doesn't play music on my phone, only on the Web Player...
  • Alex
  • Moderator
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
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Superuser Contribution Not being able to skip my music

I've been trying to skip my music, but everytime I press the skip button, I only get ads for Spotify premium.I don't know if I have to wait for 1 hour and get my 6 free skips, but I've already tried it!PlanFree/PremiumCountry DeviceSamsung Galaxy j3 ...

  • Visitor
  • I've been trying to skip my music, but everytime I press the skip button, I only get ads for Spotify premium.I don't know if I have to wait for 1 hour and get my 6 free skips, but I've already tried ...
  • Ver
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
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Superuser Contribution Local Files Not Playing on My Phone

Ok, I'm tired of scouring outdated and repetitive articles for this answer. I currently have two songs in my local files. One plays on my phone, one doesn't (it was recently added). They both play fine on my computer. I have the playlists downloaded ...

  • Visitor
  • Ok, I'm tired of scouring outdated and repetitive articles for this answer. I currently have two songs in my local files. One plays on my phone, one doesn't (it was recently added). They both play fi...
  • Jeremy
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
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Superuser Contribution Music constantly jumping

Hi I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now its nearly every 10 secs which is incredibly annoying. I have...

  • Visitor
  • Hi   I am on the Premium plan using it on an Android phone. Over the past couple of weeks my music started to jump like a scratched cd. It started off just a couple of jumps per song but now ...
  • Mihail
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unusably slow!!! Nothing will load

PlanPremiumCountryUKDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueThe app is unspeakably slow, to the point where I literally cannot use it. Everything I press, I just see the spinning green circle, and then "go online to see menu" (or...

  • Newbie
  • Plan Premium Country UK Device Galaxy S8 Operating System Android 9   My Question or Issue The app is unspeakably slow, to the point where I literally cannot use it. Everything I press...
  • Ver
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple bug when lauching the app

PlanPremiumCountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueThe app systematically takes a few minutes to launch. It either freezes on the screen with the logo or a black and grey screen. Sometimes it manages to lau...

  • Casual Listener
  •   Plan Premium Country France Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue The app systematically takes a few minutes to launch. It either freezes...
  • Ver
  • Spotify Legend
  • 358 Views
  • 5 replies
  • 1 likes
  • 358 Views
  • 5 replies
  • 1 likes

[Android][Your Library] Syncing Problem

There are similar problems that I've seen in this community but none of the solutions worked for me.I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see them on pc but I can't sync none of them to my android....

  • Visitor
  • There are similar problems that I've seen in this community but none of the solutions worked for me. I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see th...
  • 153 Views
  • 0 replies
  • 0 likes
  • Android
    Your Library
  • 153 Views
  • 0 replies
  • 0 likes

Local Files Won't Download

PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroid 10 My Question or IssueMy local files won't sync to my phone. This only recently became a problem. Until a few days ago, I had local files as a part of a playlist that was synced (d...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android 10   My Question or Issue My local files won't sync to my phone.  This only recently became a problem.&...
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

Local Files not able to be played

I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**ing me off. Turn your canvas mode off, or if you ar...

  • Casual Listener
  • I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Downloaded playlist of local files grays out every few weeks

Sorry if this is a repost, it failed the first time I tried to post this. I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC. I have a playlist of music that I own, they are local files on my PC. This playlist is downloaded t...

  • Casual Listener
  • Sorry if this is a repost, it failed the first time I tried to post this.   I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC.   I have a playlist of music tha...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

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