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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388014 Views

545 replies

34 likes

Account
Free
  • 388014 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8052 Views

0 replies

7 likes

  • 8052 Views
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  • 7 likes

Superuser Contribution I need to change my billing date

I saw on Google that they said I should cancel my subscription and reinstate on the day that I want it debited but this is not workin, how do I change my billing date to a date that suits me

Visitor

I saw on Google that they said I should cancel my subscription and reinstate on the day that I want it debited but this is not workin, how do I change my billing date to a date that suits me

Dian

Spotify Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
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Solved!!Superuser Contribution Update Spotify with the new Android 13 media controls

PlanPremiumCountryUSDeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueThe Spotify team should really update the app to support Android 13's new media controls. You can see in the screenshots to see the difference between Spotify and Y...

Regular

Plan Premium Country US Device Google Pixel 5 Operating System Android 13 My Question or Issue The Spotify team should really update the app to support Android 13's new media controls. You c...

Jnss98b

Regular

6515 Views

5 replies

10 likes

  • 6515 Views
  • 5 replies
  • 10 likes

Superuser Contribution no puedo escuchar las canciones que tengo descargadas sin conexión a intern

No puedo escuchar mis canciones que tengo descargadas sin conexión a internet, tengo el plan premium y al momento de no tener internet no puedo escuchar mis playlist descargadas, necesito que me den solución por favor.

Visitor

No puedo escuchar mis canciones que tengo descargadas sin conexión a internet, tengo el plan premium y al momento de no tener internet no puedo escuchar mis playlist descargadas, necesito que me den ...

Dian

Spotify Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Book Podcasts not Playing in Chronological Order

I'm trying to listen to a podcast that very much needs to stay in chronological order. When I set up the sorting so that the playlist looks in correct order, the queue still shows it backwards. When I change the Date arrow to the opposite direction, ...

Casual Listener

I'm trying to listen to a podcast that very much needs to stay in chronological order. When I set up the sorting so that the playlist looks in correct order, the queue still shows it backwards. When ...

Dian

Spotify Legend

833 Views

3 replies

3 likes

  • 833 Views
  • 3 replies
  • 3 likes

Superuser Contribution Music stop when open other App.

Hi,I am using sony wh 1000mx4 headphones and every time that i am opening another app the muaic turn off.The application doesn't produce any sound. For example i can open a web page and the music will turn off.Kindly advice if you have solution to th...

Visitor

Hi, I am using sony wh 1000mx4 headphones and every time that i am opening another app the muaic turn off. The application doesn't produce any sound. For example i can open a web page and the mus...

MihailY

Moderator

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Meine playlist der Woche beinhaltet jede Woche 50% ausgeblendete songs

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markiert sind, werden sie vorgeschlagen. Warum?

Regular

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markie...

musambani

Regular

718 Views

4 replies

0 likes

  • 718 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to pause/stop spotify with alexa or google assistant

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed. I can start spotify with both alexa and google assistant however I can't pause or stop spotify with either alexa or googl...

Casual Listener

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed.  I can start spotify with both alexa and google assistant however...

mgarnel

Newbie

2516 Views

8 replies

0 likes

  • 2516 Views
  • 8 replies
  • 0 likes

Superuser Contribution Songs don't play at the beginning

PlanPremiumCountryUSDevice(Moto G Stylus 5G) My Question or IssueEvery so often, random songs won't play at the beginning, and before you ask,I do have crossfade on set to 8 seconds, but the song won't start at 8 seconds.The song starts a whole 1 min...

Visitor

Plan Premium Country US Device (Moto G Stylus 5G)   My Question or Issue Every so often, random songs won't play at the beginning, and before you ask, I do have crossfade on set to 8 se...

Eni

Moderator

2183 Views

7 replies

0 likes

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  • 7 replies
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Superuser Contribution Editing the playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, good evening. As a premium member, I'm inclined to bring up a suggestion for a better...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  H...

Joan

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution sound cuts off in the middle of a song or podcast.

I'm using a Chromebook without the app, so just the website. The sound cuts off but the progress bar continues moving. I was talking with my daughter, we share an account, and she has the same problem. She is using Android samsung phone with the app....

Visitor

I'm using a Chromebook without the app, so just the website. The sound cuts off but the progress bar continues moving. I was talking with my daughter, we share an account, and she has the same prob...

AlejaR

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

How i save user name and password

Want to save my log in password so i want have to type in everytime i want to log in

Visitor

Want to save my log in password so i want have to type in everytime i want to log in

dinomight

Spotify Star

1116 Views

1 replies

0 likes

  • 1116 Views
  • 1 replies
  • 0 likes

Shuffle not working at all

I see the shuffle symbol but when i push it it pauses instead. I signed out twice it worked for awhile. Now again not at all.

Visitor

I see the shuffle symbol but when i push it it pauses instead. I signed out twice it worked for awhile. Now again not at all.

dinomight

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution App is not loading with android 12

I have uninstalled, reinstalled the app. Cleared my cache and restarted my phone. Spotify takes forever to load of it does it all. This has been going on for weeks. When it does play, at takes forever to pause and then or it takes a long time to load...

Visitor

I have uninstalled, reinstalled the app. Cleared my cache and restarted my phone. Spotify takes forever to load of it does it all. This has been going on for weeks. When it does play, at takes foreve...

Joan

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Dots not showing in spotify

Hi, I think it was around 20th Feb my dots stopped showing on my Spotify speakers list. I've reinstalled both apps, looked for spotify files in internal storage, turned router and all dots off and on. Alexa will play spotify on my sonny's speakers wh...

Casual Listener

Hi, I think it was around 20th Feb my dots stopped showing on my Spotify speakers list. I've reinstalled both apps, looked for spotify files in internal storage, turned router and all dots off and o...

FYB

Casual Listener

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
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Solved!!Superuser Contribution "Now my friends can connect..." message keeps showing up; how to get rid of it?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S23UltraOperating SystemAndroid My Question or IssueI've got a new phone and installed Spotify on it. Every time I physically leave my home wi-fi network (go somewhere and listen to Spotify in the c...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S23Ultra Operating System Android   My Question or Issue I've got a new phone and installed Spotify on it. Every time I physica...

Eni

Moderator

534 Views

3 replies

0 likes

  • 534 Views
  • 3 replies
  • 0 likes

Audio distortion during playback through DAC on Pixel 6

Premium plan, Canada Google Pixel 6 (MP1.0)Android 12 (SQ3A.220605.009.A1)Spotify app version 8.7.42.943 There is audio distortion (clicking/popping) during playback through a USB-C DAC on the Pixel 6. This was a known issue across *all* apps, result...

Visitor

Premium plan, Canada   Google Pixel 6 (MP1.0) Android 12 (SQ3A.220605.009.A1) Spotify app version 8.7.42.943   There is audio distortion (clicking/popping) during playback through a U...

Bogdan_L

Visitor

1327 Views

2 replies

1 likes

  • 1327 Views
  • 2 replies
  • 1 likes

Superuser Contribution When I attempt to play a playlist of mine, Spotify leaves my playlist.

When listening to one of my playlists on Spotify via the Android app on my Samsung Galaxy S21, Spotify will sometimes leave my playlist and start playing random songs after the first song in the playlist. This has happened on several occasions and wi...

Visitor

When listening to one of my playlists on Spotify via the Android app on my Samsung Galaxy S21, Spotify will sometimes leave my playlist and start playing random songs after the first song in the play...

Eni

Moderator

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes