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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5285 Views

0 replies

6 likes

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Superuser Contribution im not able to add songs to playlist

i click to add a song to a playlist and there's a short notification that the song is successfully added, then I can't see it in the playlist

Visitor

i click to add a song to a playlist and there's a short notification that the song is successfully added, then I can't see it in the playlist

Eni

Moderator

209 Views

1 replies

0 likes

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Superuser Contribution Oxygen 13 removed Spotify from my notifications bar and i want it back

I upgraded my phone (Oneplus Nord lite 2) to oxygen 13 and my Spotify doesn't show up in the notification bar anymore. Any way to get it back or is this a phone problem?

Visitor

I upgraded my phone (Oneplus Nord lite 2) to oxygen 13 and my Spotify doesn't show up in the notification bar anymore. Any way to get it back or is this a phone problem?

MihailY

Moderator

351 Views

1 replies

0 likes

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Superuser Contribution categories overlapping

On the android version of Spotify in the liked sings tab, the categories overlap making it hard to see which category you are picking

Visitor

On the android version of Spotify in the liked sings tab, the categories overlap making it hard to see which category you are picking

Vasil

Moderator

185 Views

1 replies

0 likes

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Superuser Contribution 知らないプレイリストが勝手に追加されます。どうしたらいいですか?ちなみにプレミアムプランDUOで機種はGooglepixel6aです。

有料会員なのにマイライブラリに身に覚えのないプレイリストが追加されます。解決法を教えて下さい。

Visitor

有料会員なのにマイライブラリに身に覚えのないプレイリストが追加されます。 解決法を教えて下さい。

Vasil

Moderator

1550 Views

1 replies

0 likes

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Superuser Contribution Spotify App WILL NOT open on Android 13 (until I reboot each time)

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note20 Ultra)Operating System(Android 13) My Question or Issue This issue started about 1 or 2 weeks ago. After a period of time goes by where I have not used the Spotify app (think like going to sleep th...

Casual Listener

  Plan Premium Country Canada Device (Samsung Galaxy Note20 Ultra) Operating System (Android 13)  My Question or Issue   This issue started about 1 or 2 weeks ago. After...

Lyubka

Moderator

1090 Views

2 replies

0 likes

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Unusual Homepage

PlanPremiumCountryEgyptDeviceSamsung A 23Operating SystemAndroid 13 My Question or IssueMy liked songs and recently played playlists are supposed to be on my homepage but they are not, Instead I have two podcasts that I follow, help me this is annoyi...

Casual Listener

Plan Premium Country Egypt Device Samsung A 23 Operating System Android 13   My Question or Issue My liked songs and recently played playlists are supposed to be on my homepage but the...

219 Views

0 replies

0 likes

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Wifi streaming only option

PlanPremiumCountryUK Operating SystemAndroid My Question or IssueAs per other post Spotify need to implement a wifi streaming only option. ios and some android OSs (one plus) allow controlling apps internet access via settings (see attachments). Howe...

Casual Listener

  Plan Premium Country UK   Operating System Android   My Question or Issue As per other post Spotify need to implement a wifi streaming only option.   ios and some an...

Fernand0

Casual Listener

968 Views

2 replies

1 likes

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Superuser Contribution Random mode is automatically activated.

I currently have the problem on my mobile device. I play the songs from any list without having the random mode activated and everything is fine, but when I disconnect from WiFi or Bluetooth (when I am connected) and when I reconnect, the playback qu...

Regular

I currently have the problem on my mobile device. I play the songs from any list without having the random mode activated and everything is fine, but when I disconnect from WiFi or Bluetooth (when I ...

OscarDC

Moderator

354 Views

1 replies

0 likes

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Song keeps changing after 20 seconds

Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app

Visitor

Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app

kaworu_bloodpaw

Roadie

1148 Views

1 replies

0 likes

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Superuser Contribution It won't play my playlist, when the first song ends it goes to "recommended

When I'm trying to play my playlist, it switches to "recommended song" and I can't change the shuffle feature, it keeps saying I need premium to change it, I also can't use the arrow pointing to the left that goes to previous song.

Visitor

When I'm trying to play my playlist, it switches to "recommended song" and I can't change the shuffle feature, it keeps saying I need premium to change it, I also can't use the arrow pointing to the ...

Vasil

Moderator

216 Views

1 replies

0 likes

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Superuser Contribution Spotify songs not downloading on phone

Songs are not downloading on my Xiaomi phone anymore, the circle keeps spinning round but it's not downloading. Weird things is that podcasts are actually downloading. I have plenty of storage space left, not anywhere near the 10k songs limit and hav...

Visitor

Songs are not downloading on my Xiaomi phone anymore, the circle keeps spinning round but it's not downloading. Weird things is that podcasts are actually downloading. I have plenty of storage space ...

Eni

Moderator

194 Views

1 replies

0 likes

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Superuser Contribution I can't find my account overview

I want to switch to a Duo plan, but the web site keeps telling me to do it via app, and in the app, it doesn't show anything other than the fact that I have a Premium plan.

Casual Listener

I want to switch to a Duo plan, but the web site keeps telling me to do it via app, and in the app, it doesn't show anything other than the fact that I have a Premium plan.

AlejaR

Moderator

1188 Views

2 replies

0 likes

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Superuser Contribution Podcas not shown

The video podcast (https://open.spotify.com/episode/5wyGBLcaywjkh9itrbZi7o?si=6JofCA71Tkiw5D9n0u_DwA&utm_source=whatsapp) is not shown neither on my app neither on my desktop app on my laptop

Casual Listener

The video podcast (https://open.spotify.com/episode/5wyGBLcaywjkh9itrbZi7o?si=6JofCA71Tkiw5D9n0u_DwA&utm_source=whatsapp) is not shown neither on my app neither on my desktop app on my laptop

Joan

Moderator

403 Views

3 replies

0 likes

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Cómo puedo cancelar

Me han cobrado doble, el soporte es una porquería, quiero cancelar y hoy voy a profeco

Visitor

Me han cobrado doble, el soporte es una porquería, quiero cancelar y hoy voy a profeco

kaworu_bloodpaw

Roadie

296 Views

1 replies

0 likes

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Superuser Contribution Find specific song in large playlist.

Using Android. V 8.8.6.472The find in playlist is not an option available.

Visitor

Using Android. V 8.8.6.472 The find in playlist is not an option available.

MihailY

Moderator

388 Views

2 replies

0 likes

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Superuser Contribution Algunas canciones se cortan aprox a los 10".

Cuando estoy escuchando mi biblioteca, o sea sin wifi se cortan algunas canciones entre los 5 y los 10", cómo consecuencia borre toda la biblioteca y la volví a descargar y aún así sigo teniendo el problema, nunca cambie nada de la configuración como...

Visitor

Cuando estoy escuchando mi biblioteca, o sea sin wifi se cortan algunas canciones entre los 5 y los 10", cómo consecuencia borre toda la biblioteca y la volví a descargar y aún así sigo teniendo el p...

Alex

Spotify Legend

253 Views

1 replies

0 likes

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