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Hey there @Ferchrissakes,
Thanks for reaching out about this here in the Community.
Could you check if the firmware of your Roku TV is up to date?
On another note, is this only happening with Spotify or with other apps as well?
We'll be on the lookout.
Yes. I always check to see if my Roku is up to date before posting anything... and no, this is only (AFAIK) happening with Spotify Connect, when or after I am or have tried to control the Roku App over my Android phone's Spotify app. Basically, the usual process to replicate is...
Hey @Ferchrissakes,
Thanks for getting back to us.
As a next step, can you please try setting up a hotspot on your phone and connecting your Roku device? This will help us narrow down the possible cause of the issue.
Let us know how it goes.
I have no idea how to set up a hotspot on my phone. I just connect via wifi through my network. By the way, this issue has gotten even worse now, causing major playback issues, rendering the Spotify app useless/inoperable. An error message pops up periodically that just says "an error occurred" and the error message cannot be dismissed... and the error even persisted through me removing the app and reinstalling it. There is something seriously broken about using Spotify Connect to control your Spotify App on Roku!
Hey @Ferchrissakes,
Thanks for your reply and for all the info shared.
In this case, we'd suggest reinstalling the app on both devices: your mobile phone and your Roku TV. We understand you've already tried reinstalling the app on the Roku TV, but try once more by uninstalling Spotify, soft resetting your Roku TV (turning it off and then on the TV), and reinstalling again. You can follow the steps in this article to cleanly reinstall the app on your phone as well.
If the above doesn't do the trick, would you mind sending us the make/model and OS of your Android device along with the Spotify version you're running there?
Just to clarify, a hotspot lets you share the cellular data connection of your phone as a WiFi connection with other devices. The ways to create it might vary by device, but usually you can find the option in your mobile phone's settings. This will help us check if perhaps this is happening with a different internet connection. If possible, give it a try and let us know how it goes.
Lastly, just to confirm, did you notice if this started to happen after a specific event, such as an OS update from your Roku device or your phone? If yes, please send us the details.
Keep us in the loop!
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