Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71236 Views
  • 69 replies
  • 26 likes
  • 71236 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29606 Views
  • 5 replies
  • 0 likes
  • 29606 Views
  • 5 replies
  • 0 likes

Superuser Contribution Time slider/ white dot missing

My Plan Free Country India Device Samsung Galaxy M30s Operating System Android 11 My Question or Issue I am not able to move the time slider as the white dot is missing, what is mean is that I was able to go directly in the middle of the song let's s...

  • Newbie
  • My    Plan   Free   Country   India   Device   Samsung Galaxy M30s   Operating System   Android 11       My Question or...
  • Novy
  • Moderator
  • 595 Views
  • 2 replies
  • 1 likes
  • 595 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mixes same songs everyday.

PlanPremiumCountryIndiaDeviceOneplus 5Operating SystemAndroid pie My Question or IssueI am an Indian user of Spotify and got a premium plan. I get only 2 playlist of daily mixes and same songs i got everyday even if i dislike them. I think if i disli...

  • Regular
  • Plan Premium Country India Device Oneplus 5 Operating System Android pie   My Question or Issue I am an Indian user of Spotify and got a premium plan. I get only 2 playlist of daily mi...
  • Arcanekand
  • Newbie
  • 10309 Views
  • 22 replies
  • 4 likes
  • 10309 Views
  • 22 replies
  • 4 likes

Superuser Contribution Why can I not go back to my previous song in new updated version?

I am an android user and ever since I have updated the app I cannot go back to previous song that was being played, I cannot shuffle my playlists, a lot of my liked songs have been removed and whenever I click on an album or playlist the music sudden...

  • Visitor
  • I am an android user and ever since I have updated the app I cannot go back to previous song that was being played, I cannot shuffle my playlists, a lot of my liked songs have been removed and whenev...
  • Lyubka
  • Moderator
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player in android phones using chrome desktop site

I tried to open web player in my android phone using chrome in desktop mode but the player doesn't load, it kept on refreshing. Kindly look into it, either it is a bug or if it is not supported then it should show a popup showing web olayer is not av...

  • Visitor
  • I tried to open web player in my android phone using chrome in desktop mode but the player doesn't load, it kept on refreshing. Kindly look into it, either it is a bug or if it is not supported then ...
  • Alex
  • Spotify Legend
  • 1445 Views
  • 1 replies
  • 0 likes
  • 1445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto Steering Controls Disabled for Podcasts

PlanFree/PremiumCountryUnited StatesDevicePixel 5Operating SystemAndroid 11 My Question or IssueWhen playing a song in Spotify using Android Auto through my car, the controls on my steering wheel will map to the next/previous song buttons shown in th...

  • Music Fan
  • Plan Free/Premium Country United States Device Pixel 5 Operating System Android 11   My Question or Issue When playing a song in Spotify using Android Auto through my car, the controls...
  • gcEllon
  • Newbie
  • 950 Views
  • 4 replies
  • 1 likes
  • 950 Views
  • 4 replies
  • 1 likes

[Mobile][Browse] Bring back the old home page view

Recently my android mobile app home page format has changed, and now each suggestion category only has one artist or Playlist, instead of many which I used to be able to scroll through by swiping left/right. This has greatly limited the total number ...

  • Casual Listener
  • Recently my android mobile app home page format has changed, and now each suggestion category only has one artist or Playlist, instead of many which I used to be able to scroll through by swiping lef...
  • SarahTsaysHi
  • Casual Listener
  • 1301 Views
  • 2 replies
  • 3 likes
  • Browse
    Mobile
  • 1301 Views
  • 2 replies
  • 3 likes

Superuser Contribution How to listen to Spotify not on a mobile phone

I'm looking for a way my daughter can listen to music, outside the house, without having access to her mobile phone. I'm aware of Mighty Vibe but wondered if there are any other options? Thanks

  • Newbie
  • I'm looking for a way my daughter can listen to music, outside the house, without having access to her mobile phone.  I'm aware of Mighty Vibe but wondered if there are any other options? &nbsp...
  • Dian
  • Spotify Legend
  • 2631 Views
  • 1 replies
  • 0 likes
  • 2631 Views
  • 1 replies
  • 0 likes

Superuser Contribution After every restart, storage switches to internal memory

PlanPremiumCountryUSADeviceS10Operating SystemAndroid 12 My Question or IssueFor years now I've had this issue. I've been through 2 phones and 4 SD cards, so I know it's not on my end. It's extremely annoying. And there's been times when I'm off grid...

  • Casual Listener
  • Plan Premium Country USA Device S10 Operating System Android 12   My Question or Issue For years now I've had this issue. I've been through 2 phones and 4 SD cards, so I know it's not ...
  • Lyubka
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are aren't showing

At the bottom of the song we cannot find lyrics and lyrics are not showing

  • Visitor
  • At the bottom of the song we cannot find lyrics and lyrics are not showing
  • MihailY
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download to Galaxy Watch 4 very slow

Plan CouplePremiumCountry UK DeviceSamsung Galaxy 22 with a Galaxy Watch 4 Classic)Operating SystemAndroid/Wear OS When I am adding playlists to my watch and downloading songs for off-line play the transfer is very slow and sometimes barely downloads...

  • Regular
  • Plan Couple Premium Country UK   Device Samsung Galaxy 22 with a Galaxy Watch 4 Classic) Operating System Android/Wear OS   When I am adding playlists to my watch and downloadi...
  • Lyubka
  • Moderator
  • 2724 Views
  • 3 replies
  • 0 likes
  • 2724 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android TV cannot play songs from a playlist with more than 10000 songs

Premium PlanDevice: MiTV-AYFR0Device's operating system: Android TV OS 11Spotify app version: 1.70.3 Android TV cannot play songs from a liked songs playlist if there are more than 10000 songs in the playlist.When I removed some songs from liked song...

  • Newbie
  • Premium Plan Device: MiTV-AYFR0 Device's operating system: Android TV OS 11 Spotify app version: 1.70.3   Android TV cannot play songs from a liked songs playlist if there are more than 100...
  • Lyubka
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast will not play

After reading all the helps on the above question when the app freezes I've tried: shut/restart, exiting/signing in again, music plays, podcasts do not, turning wifi on/off, making sure the gadget is fully charged, checking play on this device and th...

  • Music Fan
  • After reading all the helps on the above question when the app freezes I've tried: shut/restart, exiting/signing in again, music plays, podcasts do not, turning wifi on/off, making sure the gadget is...
  • MihailY
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

I can´t access my account on my cell phone

It says that I can only use it outside the country for 14 days. I don´t know what to do, I´m traveling in a foreign country.

  • Visitor
  • It says that I can only use it outside the country for 14 days. I don´t know what to do, I´m traveling in a foreign country.
  • Taylith
  • Community Legend
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloaded music not showing green arrow icon

PlanPremiumCountryEl SalvadorDeviceSony Xperia XA UltraOperating SystemAndroid Nougat My Question or IssueI subscribed to premium using the recent discount and am loving the service so far. My only concern is that the green "downloaded" icon keeps di...

  • Newbie
  • Plan Premium Country El Salvador Device Sony Xperia XA Ultra Operating System Android Nougat   My Question or Issue I subscribed to premium using the recent discount and am loving the ...
  • keithgbernard
  • Casual Listener
  • 8656 Views
  • 4 replies
  • 0 likes
  • 8656 Views
  • 4 replies
  • 0 likes

Superuser Contribution Datenverbrauch enorm hoch trotz heruntergeladener Playlist

PlanPremiumCountryGermanyDevice(Samsung Galaxy Note 10+)Operating System(Android 12) My Question or IssueSpotify verbraucht enorm viele mobile Daten. Normalerweise ca 300mB im Monat, seit Januar 4GB pro Monat. Alle Songs die ich höre sind offline ver...

  • Newbie
  • Plan Premium Country Germany Device (Samsung Galaxy Note 10+) Operating System (Android 12)   My Question or Issue Spotify verbraucht enorm viele mobile Daten. Normalerweise ca 300mB i...
  • juergma
  • Newbie
  • 3377 Views
  • 2 replies
  • 0 likes
  • 3377 Views
  • 2 replies
  • 0 likes

Superuser Contribution What happened to SORT by title or artist?

PlanFree/PremiumCountry Device Galaxy Note 20 Ultra 5g Operating System Android My Question or IssueI used to be able to sort by title or artist. It's gone! Now I hear the SAME handful of songs OVER AND OVER! Am I missing something?THANKS for your he...

  • Regular
  • Plan Free/Premium Country   Device Galaxy Note 20 Ultra 5g   Operating System  Android   My Question or Issue I used to be able to sort by title or artist. It's gone!&...
  • Yordan
  • Moderator
  • 652 Views
  • 8 replies
  • 0 likes
  • 652 Views
  • 8 replies
  • 0 likes

Superuser Contribution can't listen a music sended by whatsapp

If someone send to me by Whatsapp a link to listen a music on spotify, when i click on the the link, Spotify open but on the last listen music and I don't find the sended music.

  • Visitor
  • If someone send to me by Whatsapp a link to listen a music on spotify, when i click on the the link, Spotify open but on the last listen music and I don't find the sended music.
  • Alex
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Can't I video record a song?

I want to record a song to post it on my Instagram stories. But when i open the video i recorded there's no sound. Is there any way to fix it?

  • Visitor
  • I want to record a song to post it on my Instagram stories. But when i open the video i recorded there's no sound. Is there any way to fix it?
  • MihailY
  • Moderator
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant play my list

Hi I got preminium then my lists cant played.I delete my all lists and create new list I can play in pc but in android I camt see all lists(suggested etc.) what can I do now?

  • Newbie
  • Hi I got preminium then my lists cant played.I delete my all lists and create new list I can play in pc but in android I camt see all lists(suggested etc.) what can I do now?   
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes