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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857163 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857163 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21515 Views
  • 3 replies
  • 0 likes
  • 21515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Folder Disappeared from account

PlanPremiumCountryUnited Kingdom DeviceAll - account relatedOperating SystemN/A My Question or IssueMy playlist folder has disappeared from my account overnight? Not sure why at all and it's only one out of 10 folders. However I can still navigate to...

  • Casual Listener
  • Plan Premium Country United Kingdom   Device All - account related Operating System N/A   My Question or Issue My playlist folder has disappeared from my account overnight? Not s...
  • Alex
  • Moderator
  • 575 Views
  • 7 replies
  • 0 likes
  • 575 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android] App and music freezing

My Question or IssueMusic is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think it's an application issue because the Android system e...

  • Casual Listener
  • My Question or Issue Music is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think i...
  • Alex
  • Moderator
  • 448 Views
  • 3 replies
  • 0 likes
  • Android
    Freezing
  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where the features gone???!

Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top of the top 5 is GONE!!!! I am really annoyed since ...

  • Music Fan
  • Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top ...
  • CarlosE
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I play my favorite songs from an artist

I am unable to play my favorite songs from specific artists.Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even jus...

  • Regular
  • I am unable to play my favorite songs from specific artists. Seems now I can only play ALL of my favorite songs randomly.   I used to click my Library > Artist and all my favorite songs wo...
  • hiper2d
  • Regular
  • 13323 Views
  • 21 replies
  • 11 likes
  • FavoriteSong
    library
  • 13323 Views
  • 21 replies
  • 11 likes

Superuser Contribution Spotify Connect hijacking my volume button, help!

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6 Operating System Android 10   My Question or Issue For the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my pho...
  • Ivan
  • Spotify Legend
  • 627 Views
  • 2 replies
  • 1 likes
  • Spotify
  • 627 Views
  • 2 replies
  • 1 likes

Superuser Contribution How can I make spotify not switch when I open it on another device?

This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...

  • Casual Listener
  • This newest update is trash, let's start with that.   I have never noticed this issue before, but now it seems almost constant.   At work I'm usually playing spotify from my desktop com...
  • Ivan
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Spotify
    switching
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't search songs

PlanPremiumCountryUnited StatesDeviceAmazon Fire TV/RokuOperating SystemMost Recent My Question or IssueWhenever I search a song and try to play it on my Roku and Fire TV I get an error message that says "something went wrong". It doesn't occur for m...

  • Visitor
  • Plan Premium Country United States Device Amazon Fire TV/Roku Operating System Most Recent   My Question or Issue Whenever I search a song and try to play it on my Roku and Fire TV I g...
  • Novy
  • Moderator
  • 431 Views
  • 9 replies
  • 1 likes
  • 431 Views
  • 9 replies
  • 1 likes

[Android][Other] Podcast steering wheel controls

Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have to use Google Podcasts (controls work in that app.)

  • Newbie
  • Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have ...
  • 234raffebot
  • Casual Listener
  • 601 Views
  • 1 replies
  • 4 likes
  • Android
    Other
  • 601 Views
  • 1 replies
  • 4 likes

Superuser Contribution Audio scrubber counts infinitely

PlanPremiumCountryUSADeviceOnePlus 7TOperating SystemOxygen OS 11 My Question or IssueWhen I play music on another device, sometimes the audio scrubber in the notification stops at the end of the duration but in the app the scrubber continues to coun...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 7T Operating System Oxygen OS 11   My Question or Issue When I play music on another device, sometimes the audio scrubber in the notification st...
  • CarlosE
  • Moderator
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

[ALL Platforms] no remote volume control from any of connected to account devices [Spotify Connect]

PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current sound player executed from other connected to spotify account device.That was v...

  • Music Fan
  • Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   we've lost option to control volume of current soun...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Superuser Contribution Extremely slow momentarily fixed by changing permissions

PlanPremiumSpotify version8.6.24.918CountryNorwayDeviceSamsung Galaxy S10Operating SystemAndroid 11My Question or IssueI've had an extremely slow Spotify for 10 years now, all on Android phones. Uninstalling helps momentarily. Changing app permission...

  • Casual Listener
  •   Plan Premium Spotify version 8.6.24.918 Country Norway Device Samsung Galaxy S10 Operating System Android 11 My Question or Issue I've had an extremely slow Spotify for 10 years no...
  • Jeremy
  • Spotify
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does it take so long for this app to start???

This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playlist or locate a song. A lot of the times it shows t...

  • Newbie
  • This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playl...
  • Jeremy
  • Spotify
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song randomly pauses and "Hey Spotify" microphone icon appears

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueEvery few seconds while I'm listening to songs, the song pauses and the "Hey Spotify" microphone appears. Disabling "Hey Spotify" in settings doesn'...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Every few seconds while I'm listening to songs, the song pauses and the ...
  • Jeremy
  • Spotify
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Samsung Galaxy Watch not resuming playback after phone-call / missed call/ etc.

PlanPremiumCountryNorwayDeviceSamsung Galaxy WatchOperating SystemAndroid / Tizen My Question or IssueFor months, my Samsung Galaxy Watch does not resume streaming Spotify music via 4G if someone calls me / I'm calling out. Even if I do not answer an...

  • Regular
  • Plan Premium Country Norway Device Samsung Galaxy Watch Operating System Android / Tizen   My Question or Issue For months, my Samsung Galaxy Watch does not resume streaming Spotify mu...
  • Alex
  • Moderator
  • 897 Views
  • 11 replies
  • 0 likes
  • 897 Views
  • 11 replies
  • 0 likes

Superuser Contribution New UI Fix for downloading

Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to download them, but it's not possible to do such thing in their ...

  • Newbie
  • Hi, guys. One thing about the new UI that needs fixing:  when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to downlo...
  • CarlosE
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution On of the daily mixes doesn't show up on the Home screen

PlanPremiumCountryRussiaDeviceSamsung A51Operating SystemAndroid 11 My Question or Issue Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be specific doesn't show up for me on the Home screen, issue persists only on the mobile...

  • Casual Listener
  • Plan Premium Country Russia Device Samsung A51 Operating System Android 11   My Question or Issue   Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be sp...
  • Eni
  • Moderator
  • 277 Views
  • 3 replies
  • 0 likes
  • Android
    Daily Mix
    home screen
    Missing menus
  • 277 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Android app keeps crashing

PlanPremiumCountryAustralia DeviceGalaxy A71Operating SystemAndroid 11 My Question or IssueApp keeps crashing, will happen randomly. Have run a full reinstall of spotify along with any other possible suggestions. Issue has been happening since the mo...

  • Casual Listener
  • Plan Premium Country Australia  Device Galaxy A71 Operating System Android 11   My Question or Issue App keeps crashing, will happen randomly. Have run a full reinstall of spotify...
  • Jeremy
  • Spotify
  • 2435 Views
  • 7 replies
  • 0 likes
  • 2435 Views
  • 7 replies
  • 0 likes

[Android][Developer] Equalizer affects all phone sources

The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out and it's on three-quarters which is to much for the s...

  • Visitor
  • The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out an...
  • 688 Views
  • 0 replies
  • 0 likes
  • Android
    Developer
  • 688 Views
  • 0 replies
  • 0 likes

[Mobile][Your Library] Liked Songs are different on desktop and mobile versions

There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable.

  • Visitor
  • There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable...
  • 773 Views
  • 0 replies
  • 0 likes
  • Mobile
    Your Library
  • 773 Views
  • 0 replies
  • 0 likes

[Android] Listening to liked songs from an artist in offline mobile

When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a user is on Desktop), I just can't access an artist...

  • Visitor
  • When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a...
  • 689 Views
  • 0 replies
  • 1 likes
  • 689 Views
  • 0 replies
  • 1 likes