Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6416 Views

0 replies

7 likes

  • 6416 Views
  • 0 replies
  • 7 likes

Superuser Contribution Sleept Timer not available when streaming a podcast to a Google Home

PlanFreeCountryGermanyDeviceXiaomi Mi 9 Operating SystemAndroid 10 My Question or Issue When i try to listen to a Podcast and i stream this podcast to my Google Home, the Sleep Timer is grayed out and i cant click on the icon. The feature is generall...

Casual Listener

Plan Free Country Germany Device Xiaomi Mi 9  Operating System Android 10   My Question or Issue   When i try to listen to a Podcast and i stream this podcast to my Google H...

CarlosE

Spotify Legend

847 Views

1 replies

0 likes

Google Home
Sleep Timer
  • 847 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy s22 won't play podcasts

PlanPremiumCountry USA DeviceGalaxy s22Operating SystemMost current My Question or IssueGot this phone on Friday. Can no longer play podcasts. My old phone an s9 never had any problem. Spotify has full permissions. I've Uninstalled/reinstalled. I don...

Casual Listener

  Plan Premium Country  USA   Device Galaxy s22 Operating System Most current   My Question or Issue Got this phone on Friday. Can no longer play podcasts. My old phon...

Yordan

Moderator

703 Views

2 replies

0 likes

  • 703 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics not showing on wifi connection but showing on mobile data

PlanFreeCountryIndiaDeviceXiaomi 11XOperating SystemAndroid 12 My Question or Issue I have a problem of lyrics not showing when I'm connected to Spotify through the wifi but when I'm connected through mobile data all lyrics show. Also, when I try to ...

Regular

Plan Free Country India Device Xiaomi 11X Operating System Android 12   My Question or Issue   I have a problem of lyrics not showing when I'm connected to Spotify through the wi...

Vasil

Moderator

1208 Views

9 replies

0 likes

  • 1208 Views
  • 9 replies
  • 0 likes

App trouble

PlanPremium/3 month free trialCountryTurkeyDevice(Samsung galaxy a72 2021)Operating System(Android 12) My Question or IssueThe app closing it self simultaneously without no app troubleshot warning i don't get any kinda app stopped working warning

Visitor

Plan Premium/3 month free trial Country Turkey Device (Samsung galaxy a72 2021) Operating System (Android 12)   My Question or Issue The app closing it self simultaneously without no a...

panda

Casual Listener

303 Views

1 replies

1 likes

  • 303 Views
  • 1 replies
  • 1 likes

Solved!! Spotify not working on android phone

PlanPremiumCountryBELGIUMDeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issue. From one day to the next i could no longer play any music on my android phone. No downloaded playlists, no favourites, nothing. Public Playlist are all 'empty...

Casual Listener

Plan Premium Country BELGIUM Device Xiaomi Mi A3 Operating System Android 11   My Question or Issue.  From one day to the next i could no longer play any music on my android phone...

boomer58

Visitor

6970 Views

4 replies

1 likes

  • 6970 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Downloaded songs keep undownloading and greyed out

PlanPremiumCountryUnited States DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 So this has been going on for a while. I have a bunch of playlists with songs that I downloaded for offline use. They're all songs from Local Files on my PC. And ev...

Regular

Plan Premium Country United States   Device Samsung Galaxy Note 9 Operating System Android 10   So this has been going on for a while. I have a bunch of playlists with songs that ...

Jeremy

Spotify Legend

4437 Views

4 replies

0 likes

  • 4437 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ads

PlanNo plan CountryUnited States Device(Android, Samsung Galaxy S20 5G) Operating System(Android) My Question or IssueA few weeks ago when I was going for my walk, I noticed that whenever I would select a new artist to listen to, there would be const...

Regular

Plan No plan   Country United States   Device (Android, Samsung Galaxy S20 5G)   Operating System (Android)   My Question or Issue A few weeks ago when I was going fo...

Kiril

Moderator

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops\crashes when switching apps

PlanPremiumCountryUSDeviceMoto g Stylus 5GOperating SystemAndroid 11 Ever since the my phone updated to Spotify 8.7.24.1111, any time I'm listening to music and switch apps - to check new emails in Gmail, for example - Spotify stops playing. I believ...

Gig Goer

Plan Premium Country US Device Moto g Stylus 5G Operating System Android 11   Ever since the my phone updated to Spotify 8.7.24.1111, any time I'm listening to music and switch apps - t...

Dian

Spotify Legend

2122 Views

4 replies

0 likes

  • 2122 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Starts playing the second i open

My Question or Issuerecently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing the song I was last listening to.I usually use 2-3 mu...

Regular

My Question or Issue recently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing ...

jlt6666

Casual Listener

37285 Views

70 replies

3 likes

  • 37285 Views
  • 70 replies
  • 3 likes

Enhance button removes the three dots menu

PlanPremiumCountryCanadaDevice(Oneplus 7 pro GM1925)Operating System(Android 10) My Question or IssueWhen I enhance a playlist the three dot menu disappears until I un enhance and I can't shuffle play the playlist after enhancing.

Newbie

Plan Premium Country Canada Device (Oneplus 7 pro GM1925) Operating System (Android 10)   My Question or Issue When I enhance a playlist the three dot menu disappears until I un enhanc...

Taylith

Community Legend

1202 Views

1 replies

1 likes

  • 1202 Views
  • 1 replies
  • 1 likes

Superuser Contribution song not woking

the songs only play for one sec and then it goes to the next song, the same thing will happen but then if It goes to ads it will play but then you cant hear the song.

Newbie

the songs only play for one sec and then it goes to the next song, the same thing will happen but then if It goes to ads it will play but then you cant hear the song.

OscarDC

Moderator

344 Views

1 replies

0 likes

song not woking
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution New features suddenly gone, other regressions / bugs

PlanPremiumCountryGermany DeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueUp until this evening I had access to the new features in the android spotify app, like swipe to queue or pulling down in liked songs to access the search ba...

Newbie

Plan Premium Country Germany   Device Google Pixel 5 Operating System Android 12   My Question or Issue Up until this evening I had access to the new features in the android spot...

Dian

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

web player won't start, or stops and won't restart

I joined and went premium 2 says ago, because Amazon broke theirs, and doesn't seem interested in fixing it. Yesterday and the day before, the web player worked fine, except for the .5 to 1.5 minutes it usually tool to buffer the first song. But afte...

Newbie

I joined and went premium 2 says ago, because Amazon broke theirs, and doesn't seem interested in fixing it.   Yesterday and the day before, the web player worked fine, except for the .5 to 1....

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Songs keep pausing 2 to 10 seconds in, but podcasts play just fine.

I've done the reinstall before, which is a nightmare to redownload all my stuff, this has been going on for months, it is pretty regularly a problem. I want some free months cause this is screwed.

Visitor

I've done the reinstall before, which is a nightmare to redownload all my stuff, this has been going on for months, it is pretty regularly a problem. I want some free months cause this is screwed.

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

nao consigo escutar as musicas na opcao de adicionas musicas, vtnc

atualiza pra ver a capa das musicas quando for editar a porra da playlist, mo dificuldade de fica lembrando nome de musica eu ein

Visitor

atualiza pra ver a capa das musicas quando for editar a porra da playlist, mo dificuldade de fica lembrando nome de musica eu ein

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

[Android][Other] Fix player controls delay

Player controls response with a slight delay on user input. Delay is between pressing control and actual reaction. It concerns play/pause button and forwarding the song. For example: you press "pause", after about 300-500ms (delay is different every ...

Visitor

Player controls response with a slight delay on user input.  Delay is between pressing control and actual reaction. It concerns play/pause button and forwarding the song. For example: you press ...

310 Views

0 replies

0 likes

Android
Other
  • 310 Views
  • 0 replies
  • 0 likes

Superuser Contribution galaxy watch - Spotifyapp not working unless I've downloaded the the contet

Normally I can listen to anything on Spotify if my phone is near my watch, meaning I can control what I'm listening too on my watch. Now this isn't working, Spotify appears to freeze in the mobile app if I try to do this. Spotify app does work if I d...

Visitor

Normally I can listen to anything on Spotify if my phone is near my watch, meaning I can control what I'm listening too on my watch. Now this isn't working, Spotify appears to freeze in the mobile ap...

Jeremy

Spotify Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes