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Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanPremiumCountryUnited Kingdom DeviceAll - account relatedOperating SystemN/A My Question or IssueMy playlist folder has disappeared from my account overnight? Not sure why at all and it's only one out of 10 folders. However I can still navigate to...
My Question or IssueMusic is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think it's an application issue because the Android system e...
Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top of the top 5 is GONE!!!! I am really annoyed since ...
I am unable to play my favorite songs from specific artists.Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even jus...
PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...
This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...
PlanPremiumCountryUnited StatesDeviceAmazon Fire TV/RokuOperating SystemMost Recent My Question or IssueWhenever I search a song and try to play it on my Roku and Fire TV I get an error message that says "something went wrong". It doesn't occur for m...
Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have to use Google Podcasts (controls work in that app.)
PlanPremiumCountryUSADeviceOnePlus 7TOperating SystemOxygen OS 11 My Question or IssueWhen I play music on another device, sometimes the audio scrubber in the notification stops at the end of the duration but in the app the scrubber continues to coun...
PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current sound player executed from other connected to spotify account device.That was v...
PlanPremiumSpotify version8.6.24.918CountryNorwayDeviceSamsung Galaxy S10Operating SystemAndroid 11My Question or IssueI've had an extremely slow Spotify for 10 years now, all on Android phones. Uninstalling helps momentarily. Changing app permission...
This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playlist or locate a song. A lot of the times it shows t...
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueEvery few seconds while I'm listening to songs, the song pauses and the "Hey Spotify" microphone appears. Disabling "Hey Spotify" in settings doesn'...
PlanPremiumCountryNorwayDeviceSamsung Galaxy WatchOperating SystemAndroid / Tizen My Question or IssueFor months, my Samsung Galaxy Watch does not resume streaming Spotify music via 4G if someone calls me / I'm calling out. Even if I do not answer an...
Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to download them, but it's not possible to do such thing in their ...
PlanPremiumCountryRussiaDeviceSamsung A51Operating SystemAndroid 11 My Question or Issue Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be specific doesn't show up for me on the Home screen, issue persists only on the mobile...
PlanPremiumCountryAustralia DeviceGalaxy A71Operating SystemAndroid 11 My Question or IssueApp keeps crashing, will happen randomly. Have run a full reinstall of spotify along with any other possible suggestions. Issue has been happening since the mo...
The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out and it's on three-quarters which is to much for the s...
There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable.
When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a user is on Desktop), I just can't access an artist...