Why can't I increase my volune even when I go to playback I can't open it

[Scottee11]

I cannot increase my volume anyway I try

[MihailY]

Hey @Scottee11,

Thanks for reaching out.

Can you please give us a bit more info about your setup so we can understand the issue better?

• What's your device model, OS version, and Spotify version?
• Are you connected to any Bluetooth devices or a Connect-enabled speaker?
• What happens when you try to increase the volume? Do you get an error message?
• A video of the issue would also be very helpful.

Keep us posted.