Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Hello, so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it always resets and is grey again. This is quite annoying, because ...
I have a playlist that i listen to when i code because i know all the songs and it does not distract me with new stuff. Just today i played it on my android phone and got a song that i had never heard before. I looked and it was a suggested song that...
Hi! first, I love spotify, on the computer it's great, and i feel like the app is solid, too. I like to listen through cd's, playlists, discover new stuff mainly over the weekend. However, when i'm at work, this might sound silly, but i kinda have go...
If i add "suggested songs" on "add songs" it says it has dded the songs but theyre not really added. If i leave and come back again, it asks me again if I want to add them. Tried restarting my phone nd uninstall and reinstalling spotify
On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i tryrestart phone , reinstall app, check update and settings - none of it worked.Now i cant login "You ar...
PlanFree/PremiumCountry DevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueIssue is simple - when I try to sign in with Facebook, it will open my browser and authenticate successfully, but then it will switch back to the app and simply s...
I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone my Spotify account works. Please help it has been li...
PlanFreeCountryFrance DeviceOneplus 8TOperating SystemAndroid 11 My Question or IssueHello, I have been looking around the internet to see if this issue has been seen somewhere but I did not manage to find anything. If it has already been reported an...
Samsung F20Tried unistalling and reinstallingSet battery to unrestrictedCleared cache & data
Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxing sound podcasts (5-8 hours) to sleep, to then be ...
PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...
It keeps crashing whenever the app is minimized
I keep opening the app and it crashes right away. Anyone else having this issue?
Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcast. This even happens at times when I return to the ...
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10Operating SystemOneUI 4.1 My Question or IssueI hid a song a few months back to make it skip over the song when I play the album, but now when I try to unhide the song by tapping on "hidden" option...
PlanFree/PremiumDevice(OnePlus 8 Pro + Desktop)Operating System(Android 12 + Windows 10) My Question or IssueWith the new addition of folders for playlists, on desktop we have the possibility to Queue a whole folder with the simple press of the play ...
I want to download single songs on my app but they don't show the download arrow sign
PlanPremiumCountrygermanyDeviceSamsung Galaxy XCover 4s (SM-G398FN/DS)Operating SystemAndroid 11 (securepatch 1 Jul 2022) My Question or Issuei want chose externals SD-Card (256GB) as Downloadfolder but Spotify can not.i want download some offline mu...
Certain podcast won't play. It just stays stuck at 0:00 (meateater. Stiff socks) but others like Joe Rogan and huberman lab play fine PlPremiumCountry DevicePixel 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
DescriptionFirst of all this issue was already reported numerous times over last two years. Unfortunately it seems it never got proper attention (I would place there few links with examples, however this forum is rejecting my posts with links for som...