Announcements
Hey folks! Some of you may currently experiencing issues with login, playback and the Support site. This is being looked into and we'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 783 Views
  • 0 replies
  • 4 likes

Superuser Contribution Repeat Button resets when i close app

Hello, so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it always resets and is grey again. This is quite annoying, because ...

  • Regular
  • Hello,   so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it alway...
  • Yordan
  • Moderator
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Suggested Song on 60+ song playlist?

I have a playlist that i listen to when i code because i know all the songs and it does not distract me with new stuff. Just today i played it on my android phone and got a song that i had never heard before. I looked and it was a suggested song that...

  • Casual Listener
  • I have a playlist that i listen to when i code because i know all the songs and it does not distract me with new stuff. Just today i played it on my android phone and got a song that i had never hear...
  • Barbieonmywristtat
  • Casual Listener
  • 3328 Views
  • 7 replies
  • 6 likes
  • 3328 Views
  • 7 replies
  • 6 likes

Solved!! is it possible to change default setting to loop one song?

Hi! first, I love spotify, on the computer it's great, and i feel like the app is solid, too. I like to listen through cd's, playlists, discover new stuff mainly over the weekend. However, when i'm at work, this might sound silly, but i kinda have go...

  • Casual Listener
  • Hi!   first, I love spotify, on the computer it's great, and i feel like the app is solid, too.   🙂   I like to listen through cd's, playlists, discover new stuff mainly over the ...
  • miferrei
  • Newbie
  • 3563 Views
  • 3 replies
  • 0 likes
  • 3563 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't add songs to my playlist, how can I fix this?

If i add "suggested songs" on "add songs" it says it has dded the songs but theyre not really added. If i leave and come back again, it asks me again if I want to add them. Tried restarting my phone nd uninstall and reinstalling spotify

  • Newbie
  • If i add "suggested songs" on "add songs" it says it has dded the songs but theyre not really added. If i leave and come back again, it asks me again if I want to add them. Tried restarting my ...
  • AlejaR
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution you are in offline mode cant login - Android Oneplus 7t

On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i tryrestart phone , reinstall app, check update and settings - none of it worked.Now i cant login "You ar...

  • Visitor
  • On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i try restart phone , reinstall app, check update and ...
  • AlejaR
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign in with Facebook ends in blank screen

PlanFree/PremiumCountry DevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueIssue is simple - when I try to sign in with Facebook, it will open my browser and authenticate successfully, but then it will switch back to the app and simply s...

  • Newbie
  • Plan Free/Premium Country   Device Pixel 7 Pro Operating System Android 13   My Question or Issue Issue is simple - when I try to sign in with Facebook, it will open my brows...
  • Eni
  • Moderator
  • 8730 Views
  • 47 replies
  • 21 likes
  • 8730 Views
  • 47 replies
  • 21 likes

Superuser Contribution Spotify on my device won't work

I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone my Spotify account works. Please help it has been li...

  • Casual Listener
  • I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone m...
  • Kiril
  • Moderator
  • 418 Views
  • 3 replies
  • 0 likes
  • 418 Views
  • 3 replies
  • 0 likes

Superuser Contribution After closing Spotify, the notification is broken

PlanFreeCountryFrance DeviceOneplus 8TOperating SystemAndroid 11 My Question or IssueHello, I have been looking around the internet to see if this issue has been seen somewhere but I did not manage to find anything. If it has already been reported an...

  • Regular
  • Plan Free Country France     Device Oneplus 8T Operating System Android 11   My Question or Issue Hello, I have been looking around the internet to see if this issue has be...
  • Bradcrites
  • Regular
  • 7024 Views
  • 40 replies
  • 2 likes
  • 7024 Views
  • 40 replies
  • 2 likes

Superuser Contribution Stops my podcast after 2 1/2 hours and starts the next one?

Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxing sound podcasts (5-8 hours) to sleep, to then be ...

  • Casual Listener
  • Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxi...
  • AlejaR
  • Moderator
  • 649 Views
  • 3 replies
  • 1 likes
  • 649 Views
  • 3 replies
  • 1 likes

Superuser Contribution Turn off lyrics

PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...

  • Newbie
  • Plan Premium   Country Canada Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trying to find a way to disable lyrics while pla...
  • bakeroo-4
  • Casual Listener
  • 14830 Views
  • 25 replies
  • 25 likes
  • 14830 Views
  • 25 replies
  • 25 likes

Superuser Contribution App keeps crashing

I keep opening the app and it crashes right away. Anyone else having this issue?

  • Casual Listener
  • I keep opening the app and it crashes right away. Anyone else having this issue?
  • Eni
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Please reduce or remove the splash screens

Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcast. This even happens at times when I return to the ...

  • Casual Listener
  • Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcas...
  • AlejaR
  • Moderator
  • 1551 Views
  • 7 replies
  • 3 likes
  • Android
  • 1551 Views
  • 7 replies
  • 3 likes

Superuser Contribution Unable to unhide hidden song

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10Operating SystemOneUI 4.1 My Question or IssueI hid a song a few months back to make it skip over the song when I play the album, but now when I try to unhide the song by tapping on "hidden" option...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung Galaxy S10 Operating System OneUI 4.1   My Question or Issue I hid a song a few months back to make it skip over the song when I play th...
  • Alex
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing play folder in app

PlanFree/PremiumDevice(OnePlus 8 Pro + Desktop)Operating System(Android 12 + Windows 10) My Question or IssueWith the new addition of folders for playlists, on desktop we have the possibility to Queue a whole folder with the simple press of the play ...

sucacu_0-1668345408087.png
  • Casual Listener
  • Plan Free/Premium Device (OnePlus 8 Pro + Desktop) Operating System (Android 12 + Windows 10)   My Question or Issue With the new addition of folders for playlists, on desktop we have th...
  • sucacu
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

I'm unable to download individual songs on my spotify app

I want to download single songs on my app but they don't show the download arrow sign

  • Visitor
  • I want to download single songs on my app but they don't show the download arrow sign
  • Amay
  • Spotify Star
  • 2676 Views
  • 1 replies
  • 0 likes
  • 2676 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android 11 can not use external SDCard as Downloadfolder

PlanPremiumCountrygermanyDeviceSamsung Galaxy XCover 4s (SM-G398FN/DS)Operating SystemAndroid 11 (securepatch 1 Jul 2022) My Question or Issuei want chose externals SD-Card (256GB) as Downloadfolder but Spotify can not.i want download some offline mu...

  • Regular
  • Plan Premium Country germany Device Samsung Galaxy XCover 4s (SM-G398FN/DS) Operating System Android 11 (securepatch 1 Jul 2022)   My Question or Issue i want chose externals SD-Card (...
  • leminsc8
  • Regular
  • 2175 Views
  • 11 replies
  • 0 likes
  • 2175 Views
  • 11 replies
  • 0 likes

Superuser Contribution Podcast

Certain podcast won't play. It just stays stuck at 0:00 (meateater. Stiff socks) but others like Joe Rogan and huberman lab play fine PlPremiumCountry DevicePixel 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Certain podcast won't play. It just stays stuck at 0:00 (meateater. Stiff socks) but others like Joe Rogan and huberman lab play fine    PlPremium Country   Device Pixel 6 Opera...
  • MihailY
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BUG: play queue disappears on android

DescriptionFirst of all this issue was already reported numerous times over last two years. Unfortunately it seems it never got proper attention (I would place there few links with examples, however this forum is rejecting my posts with links for som...

  • Music Fan
  • Description First of all this issue was already reported numerous times over last two years. Unfortunately it seems it never got proper attention (I would place there few links with examples, howeve...
  • Lyubka
  • Moderator
  • 9290 Views
  • 7 replies
  • 2 likes
  • 9290 Views
  • 7 replies
  • 2 likes