Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryKenyaDevice(Samsung Galaxy S20 FE, Android TV, Windows Desktop)Operating System(iOS 10, Android.) Whenever I'm listening yo music, especially on Android TV, and sometimes on my phone, the music will repeatedly pause and unpause. It'...
Plan Premium Country Kenya Device (Samsung Galaxy S20 FE, Android TV, Windows Desktop) Operating System (iOS 10, Android.) Whenever I'm listening yo music, especially on Andro...
Moderator
1203 Views
3 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceOneplus 5tOperating SystemAndroid 10 My Question or IssueWhen I'm in the Spotify app looking at (for example) a playlist, if I switch to another app then come back to Spotify a few mins later, it will briefly sho...
Plan Premium Country United Kingdom Device Oneplus 5t Operating System Android 10 My Question or Issue When I'm in the Spotify app looking at (for example) a playlist, if I s...
Roadie
278 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceNvidia shield tvOperating SystemAndroid My Question or IssueWhen casting to a group of speakers, all work fine except from nvidia shield (android tv), which lags. If only casting to the nvidia shield (android tv), the so...
Plan Premium Country Sweden Device Nvidia shield tv Operating System Android My Question or Issue When casting to a group of speakers, all work fine except from nvidia shield (androi...
458 Views
0 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy NoteOperating SystemAndroid Lollipop Help! Previously, the "Add To Home Screen" was working fine on my phone after I download the full album. Now there are some albums going to my Home Screen and some...
Plan Premium Country Philippines Device Samsung Galaxy Note Operating System Android Lollipop Help! Previously, the "Add To Home Screen" was working fine on my phone after I download ...
Moderator
22978 Views
9 replies
7 likes
PlanPremiumCountryUSDeviceS10e My Question or IssueMy Spotify Wrapped appeared this morning, but had a connection issue so I closed it, and when I reopened the app I can't access again. I saw another similar post from last year but the solutions didn...
Plan Premium Country US Device S10e My Question or Issue My Spotify Wrapped appeared this morning, but had a connection issue so I closed it, and when I reopened the app I can'...
Moderator
5844 Views
9 replies
12 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy Tab S7+Operating SystemAndroid 12 My Question or IssueWhen viewing a video podcast in the app on my tablet, I cannot put it in full screen mode while in landscape orientation. Horizontally, the video only...
Plan Premium Country Germany Device Samsung Galaxy Tab S7+ Operating System Android 12 My Question or Issue When viewing a video podcast in the app on my tablet, I cannot put it in f...
Casual Listener
7805 Views
41 replies
1 likes
My Question or IssueI cannot add Spotifyto the Bose Soundtouch app as when I go to log in I get this message below:For your account security, logging in to Facebook from an embedded browser is disabled. To continue, download and log in to the Faceboo...
My Question or Issue I cannot add Spotifyto the Bose Soundtouch app as when I go to log in I get this message below: For your account security, logging in to Facebook from an embedded browser is di...
Moderator
809 Views
1 replies
0 likes
PlanPremiumCountryAustriaDevice(Huawei P20 Lite)Operating System(Windows 10) My Question or Issue:Hey, so I wanted to report a user for doing fake streams and stuff in his playlist, so I clicked on report, then typed in my email adress, copied the ve...
Plan Premium Country Austria Device (Huawei P20 Lite) Operating System (Windows 10) My Question or Issue: Hey, so I wanted to report a user for doing fake streams and stuff in his p...
Moderator
1710 Views
5 replies
0 likes
For the past 4 months or so, when I use spotify offline say in my car bluetooth or when I'm walking, the current downloaded song I'm on won't play. I press play and it shows as playing but it won't work and the bar that shows the length of the song d...
For the past 4 months or so, when I use spotify offline say in my car bluetooth or when I'm walking, the current downloaded song I'm on won't play. I press play and it shows as playing but it won't w...
Regular
387 Views
2 replies
0 likes
Hey there folks, Here are a few variations of Android ROM-specific steps to change some settings of your Android device to enable a smooth Wrapped experience. If you know the steps for other Android devices and/or versions that are not included here,...
Hey there folks, Here are a few variations of Android ROM-specific steps to change some settings of your Android device to enable a smooth Wrapped experience. If you know the steps for...
Regular
7510 Views
4 replies
2 likes
I did a search, and Spotify claims this has been implemented, but it doesn’t show up. There needs to be a way to clear the entire play queue. Tried a clean install, and still doesn’t show up. Come on Spotify, if its implemented, roll it out to everyo...
I did a search, and Spotify claims this has been implemented, but it doesn’t show up. There needs to be a way to clear the entire play queue. Tried a clean install, and still doesn’t show up. C...
Casual Listener
793 Views
2 replies
0 likes
PlanPremium (but doesn't matter)CountryGermany (but doesn't matter) DeviceOnePlus 3 (but probably doesn't matter)Operating SystemAndroid 7.1.1 (but probably doesn't matter) My Question or IssueI few things relly annoy me in the App, so I collect them...
Plan Premium (but doesn't matter) Country Germany (but doesn't matter) Device OnePlus 3 (but probably doesn't matter) Operating System Android 7.1.1 (but probably doesn't mat...
Spotify Legend
917 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceGoogle Pixel 7 ProOperating SystemAndroid 13 My Question or IssueMy morning alarm is linked to my Spotify playlist, however, it only plays for 9 seconds and then stops. The screens shows that it is ringing and I can swip...
Plan Premium Country Sweden Device Google Pixel 7 Pro Operating System Android 13 My Question or Issue My morning alarm is linked to my Spotify playlist, however, it only plays for 9...
Spotify Legend
511 Views
2 replies
0 likes
I am trying to install the spotify app after a reset but I get the "device not compatible error". I tried playing music using the web browser (chrome, updated) but I am being constantly redirected to the playstore where I get the error message.Does t...
I am trying to install the spotify app after a reset but I get the "device not compatible error". I tried playing music using the web browser (chrome, updated) but I am being constantly redirected to...
Moderator
513 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceLG V60ThinQOperating SystemAndroid Oreo My Question or IssueSome tracks on the explicit version of "The College Dropout" by Kanye West are unavailable on my phone and web player, but show up on my friends iPhones. The edited...
Plan Premium Country US Device LG V60ThinQ Operating System Android Oreo My Question or Issue Some tracks on the explicit version of "The College Dropout" by Kanye West are unavailab...
Community Legend
408 Views
1 replies
0 likes
Hi All, I use the spotify android app on my samsung phone to control my music. No problems listening to music on my living room speakers once I first manually choose them in the app but if I use a voice command to change a song ,the app reverts to pl...
Hi All, I use the spotify android app on my samsung phone to control my music. No problems listening to music on my living room speakers once I first manually choose them in the app bu...
Spotify Legend
1624 Views
3 replies
0 likes
This is specific to Android TV app (com.spotify.tv.android v.1.70.3) and I've tested it with various user accounts. When you open the app, on the homescreen you expect to see your most recently played playlists. However, despite "Liked Songs" being t...
This is specific to Android TV app (com.spotify.tv.android v.1.70.3) and I've tested it with various user accounts. When you open the app, on the homescreen you expect to see your most recen...
Spotify Legend
768 Views
3 replies
0 likes
So I've recently found out that you can add local data to your Spotify. I use the app on my phone so I added all the songs I had downloaded to my Spotify. I was very happy that by liking them I can add them to my liked songs playlist and also add tho...
So I've recently found out that you can add local data to your Spotify. I use the app on my phone so I added all the songs I had downloaded to my Spotify. I was very happy that by liking them I can a...
234 Views
0 replies
0 likes
Hi,I just tried out the "add songs" feature and unfortunately it doesn't seem to work as intended.I do listen to mostly electronic "pop" music but while working i listen to jazz in the background. Unfortunately, when adding to the "my songs" playlist...
Hi, I just tried out the "add songs" feature and unfortunately it doesn't seem to work as intended. I do listen to mostly electronic "pop" music but while working i listen to jazz in the background...
Spotify Legend
378 Views
1 replies
0 likes
I used to see a spotify widget on my lock screen but it's not there anymore and I can't figure out how to get it back. I have a Samsung.
I used to see a spotify widget on my lock screen but it's not there anymore and I can't figure out how to get it back. I have a Samsung.
Moderator
10209 Views
5 replies
0 likes
