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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6279 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Bluetooth speaker crackling sound

I have a Samsung S21 FE and bluetooth speakers UE Boom 3. Everything works perfect on any other app like YouTube. But as soon as I use the latest Spotify version 8.7.22.1125 I get getting crackling sounds every few seconds when playing a song. When u...

Newbie

I have a Samsung S21 FE and bluetooth speakers UE Boom 3. Everything works perfect on any other app like YouTube. But as soon as I use the latest Spotify version 8.7.22.1125 I get getting crackling s...

Elena

Moderator

1450 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does my homepage never work?

When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '

Newbie

When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '

Jeremy

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague por medio de nequi (colombia) y el servicio no funciona; pague premiu

Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun

Visitor

Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun

MihailY

Moderator

2395 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Не могу войти в свой аккаунт

Не заходил в приложение почти месяц и оно пропало с телефона

Visitor

Не заходил в приложение почти месяц и оно пропало с телефона

Kiril

Moderator

461 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Can't join a group session or join a collaborative playlist from invite

I've been able to join Group Listening Sessions or Collaborative Playlists from the invite link on both mobile (Android) and desktop (PC) for a few months now and can't seem to find threads of users having a similar issue.When you click the link to j...

Casual Listener

I've been able to join Group Listening Sessions or Collaborative Playlists from the invite link on both mobile (Android) and desktop (PC) for a few months now and can't seem to find threads of users ...

hoaddptit

Casual Listener

9240 Views

6 replies

0 likes

  • 9240 Views
  • 6 replies
  • 0 likes

Can't turn music off.

After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.

Visitor

After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.

Taylith

Community Legend

262 Views

1 replies

1 likes

  • 262 Views
  • 1 replies
  • 1 likes

Superuser Contribution Now Playing -bar is hiding the last item on playlists

Hi there! PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 - Oreo My Question or IssueI have the very same issue now with my Android as this person had on their iPhone:https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-iOS-i...

Newbie

Hi there!   Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android 8 - Oreo   My Question or Issue I have the very same issue now with my Android as this ...

Elena

Moderator

776 Views

3 replies

1 likes

Android
Mobile
Now playing
  • 776 Views
  • 3 replies
  • 1 likes

Superuser Contribution Covers don't load

Album or playlist covers don't load on the first try sometimes

Visitor

Album or playlist covers don't load on the first try sometimes

Jeremy

Spotify Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Covers don't load

Album or playlist covers don't load on the first try some times

Visitor

Album or playlist covers don't load on the first try some times

Elena

Moderator

355 Views

1 replies

1 likes

  • 355 Views
  • 1 replies
  • 1 likes

Superuser Contribution App does not update and I can't play any song.

App does not update or allow me to play any song. It stays loading the Spotify initial screen and when i try to set any music to play, it simply remains loading for eternal time

Visitor

App does not update or allow me to play any song. It stays loading the Spotify initial screen and when i try to set any music to play, it simply remains loading for eternal time

Alex

Spotify Legend

229 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Android] Tapping on one of multiple artists always brings up the artist page of the first artist

DeviceFairphone 4 5GOperating SystemAndroid 11 My Question or IssueWhen a song by multiple artists is playing and I'm tapping on any one of them to reach the artist page I always end up on the artist page of the first artist.I think I've seen this on...

Newbie

Device Fairphone 4 5G Operating System Android 11   My Question or Issue When a song by multiple artists is playing and I'm tapping on any one of them to reach the artist page I always end...

Alex

Spotify Legend

325 Views

1 replies

1 likes

  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files In Playlists Randomly Greying Out

PlanPremium CountryUSA DeviceSamsung Galaxy S8 Operating SystemAndroid 9, One UI 1 Spotify Version8.7.22.1125 My Question or IssueOn my phone, some of the local files in my playlist seem to randomly turn gray, you can still select/play the track norm...

Casual Listener

Plan Premium   Country USA   Device Samsung Galaxy S8   Operating System Android 9, One UI 1   Spotify Version 8.7.22.1125   My Question or Issue On my phone,...

Celesticoot

Casual Listener

363 Views

2 replies

0 likes

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Superuser Contribution Teilweise 3 minuten die selbe werbung

Ich hatte oft genug den fall das ich den selben werbespot mehrfach hinterneinadner zu hören bekam un auch zum teil 3 minuten am stün, bsp 6 mal hintereinander ebay werbung und zwar immer den gleichen spot.

Visitor

Ich hatte oft genug den fall das ich den selben werbespot mehrfach hinterneinadner zu hören bekam un auch zum teil 3 minuten am stün, bsp 6 mal hintereinander ebay werbung und zwar immer den gleichen...

d33t

Newbie

858 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Why does the Spotify application on my phone is detected as the web player?

I just change my phone to a Poco P3, and once I downloaded Spotify, the application is considered as the web browser. Which means I can't have access to my own playlist, can't choose my own music, etc. Any luck on that ?

Visitor

I just change my phone to a Poco P3, and once I downloaded Spotify, the application is considered as the web browser. Which means I can't have access to my own playlist, can't choose my own music, et...

Alex

Spotify Legend

310 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Can't see any podcasts on my mobile app

Hi! I'm living in the UK but my account is part of a family account in Pakistan. I can't see any podcasts or search for them on Spotify. I'm not sure why that would be the case, if I open a link to a podcast that just takes me to the home page aswell

Visitor

Hi! I'm living in the UK but my account is part of a family account in Pakistan. I can't see any podcasts or search for them on Spotify. I'm not sure why that would be the case, if I open a link to a...

Alex

Spotify Legend

644 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Kenapa mau premium, muncul unable to connect???

Kalo tekan mau bayar untuk premium dr apk Spotify nya, selalu muncul unable to connect gtu. Knp ya?

Visitor

Kalo tekan mau bayar untuk premium dr apk Spotify nya, selalu muncul unable to connect gtu. Knp ya?

RVDOLF

Casual Listener

63419 Views

14 replies

12 likes

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  • 14 replies
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Superuser Contribution Why does spotify starts playing when my smartphone is restarted?

Every time i restart my phone spotify starts playing when the proces is complete. I can't find any possibility in the settings to turn this off.Is this something that is controlled by the phone settings?currently a Samsung S20 FE.

Casual Listener

Every time i restart my phone spotify starts playing when the proces is complete. I can't find any possibility in the settings to turn this off. Is this something that is controlled by the phone set...

Kiril

Moderator

836 Views

3 replies

1 likes

  • 836 Views
  • 3 replies
  • 1 likes

Superuser Contribution Is 'Remove from this playlist' no longer available from the song card menu?

I recently upgraded phones (Samsung S22) and noticed that a feature I use a lot, the "Remove from this playlist" option is missing from the song card/canvas/whatever you call the popup with the album art, scrub bar, and lyrics. It was avaliable on my...

Newbie

I recently upgraded phones (Samsung S22) and noticed that a feature I use a lot, the "Remove from this playlist" option is missing from the song card/canvas/whatever you call the popup with the album...

AndresM

Moderator

1114 Views

1 replies

1 likes

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  • 1 replies
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Solved!!Superuser Contribution Songs disappear from play queue after pausing app

The situation is I want to play an album from beginning to end. I pause Spotify in the middle of the album because I've arrived wherever I was going. After unpausing when I get back to my car, I'll pick up the album where it left off but it will only...

Visitor

The situation is I want to play an album from beginning to end. I pause Spotify in the middle of the album because I've arrived wherever I was going. After unpausing when I get back to my car, I'll...

OscarDC

Moderator

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes