Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
when i bought premium it stopped working/loading
when i bought premium it stopped working/loading
Moderator
259 Views
1 replies
0 likes
Player controls response with a slight delay on user input. Delay is between pressing control and actual reaction. It concerns play/pause button and forwarding the song. For example: you press "pause", after about 300-500ms (delay is different every ...
Player controls response with a slight delay on user input. Delay is between pressing control and actual reaction. It concerns play/pause button and forwarding the song. For example: you press ...
315 Views
0 replies
0 likes
Normally I can listen to anything on Spotify if my phone is near my watch, meaning I can control what I'm listening too on my watch. Now this isn't working, Spotify appears to freeze in the mobile app if I try to do this. Spotify app does work if I d...
Normally I can listen to anything on Spotify if my phone is near my watch, meaning I can control what I'm listening too on my watch. Now this isn't working, Spotify appears to freeze in the mobile ap...
Spotify Legend
236 Views
1 replies
0 likes
(Spotify version 8.7.22.1125 - Android 12)First off, the "Now Playing" tab keeps disappearing resulting in me having to quit and open the app again. This seems to mess with the background playing functionality too. Second, the app doesn't seem to get...
(Spotify version 8.7.22.1125 - Android 12) First off, the "Now Playing" tab keeps disappearing resulting in me having to quit and open the app again. This seems to mess with the background playing f...
Moderator
435 Views
1 replies
1 likes
App continuosly crashes in the middle of songs on Android. Will not work in the background either, crashes even faster. Have cleared cache and reinstalled the app but nothing has changed.
App continuosly crashes in the middle of songs on Android. Will not work in the background either, crashes even faster. Have cleared cache and reinstalled the app but nothing has changed.
Spotify Legend
253 Views
1 replies
0 likes
It says that the update for spotify doesnt match local app signature
It says that the update for spotify doesnt match local app signature
Moderator
340 Views
1 replies
0 likes
Al querer utilizar la opción de agregar canciones en una playlist si aparece el listado pero al seleccionar la canción no se reproducen los audios. Todo lo demas si funciona en la playlist.
Al querer utilizar la opción de agregar canciones en una playlist si aparece el listado pero al seleccionar la canción no se reproducen los audios. Todo lo demas si funciona en la playlist.
Moderator
291 Views
1 replies
0 likes
Hey, I cannot control my phones spotify from galaxy watch 4 classic. When I click on the watch "your phone" nothing happens. It just stays on watch playback.
Hey, I cannot control my phones spotify from galaxy watch 4 classic. When I click on the watch "your phone" nothing happens. It just stays on watch playback.
Spotify Legend
819 Views
1 replies
0 likes
I have a Samsung S21 FE and bluetooth speakers UE Boom 3. Everything works perfect on any other app like YouTube. But as soon as I use the latest Spotify version 8.7.22.1125 I get getting crackling sounds every few seconds when playing a song. When u...
I have a Samsung S21 FE and bluetooth speakers UE Boom 3. Everything works perfect on any other app like YouTube. But as soon as I use the latest Spotify version 8.7.22.1125 I get getting crackling s...
Moderator
1506 Views
1 replies
0 likes
When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '
When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '
Spotify Legend
406 Views
1 replies
0 likes
Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun
Obtuve mensajes a mi correo y a mi número de celular que decía que ya he pagado, pero al usar la app sale el plan gratis nada premiun
Moderator
2454 Views
3 replies
0 likes
Не заходил в приложение почти месяц и оно пропало с телефона
Не заходил в приложение почти месяц и оно пропало с телефона
Moderator
472 Views
1 replies
0 likes
I've been able to join Group Listening Sessions or Collaborative Playlists from the invite link on both mobile (Android) and desktop (PC) for a few months now and can't seem to find threads of users having a similar issue.When you click the link to j...
I've been able to join Group Listening Sessions or Collaborative Playlists from the invite link on both mobile (Android) and desktop (PC) for a few months now and can't seem to find threads of users ...
Casual Listener
9401 Views
6 replies
0 likes
After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.
After disconnecting from Bluetooth my app keeps playing but my device doesn't show the now playing screen.
Community Legend
271 Views
1 replies
1 likes
Hi there! PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 - Oreo My Question or IssueI have the very same issue now with my Android as this person had on their iPhone:https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-iOS-i...
Hi there! Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android 8 - Oreo My Question or Issue I have the very same issue now with my Android as this ...
Moderator
812 Views
3 replies
1 likes
Album or playlist covers don't load on the first try sometimes
Album or playlist covers don't load on the first try sometimes
Spotify Legend
262 Views
1 replies
0 likes
Album or playlist covers don't load on the first try some times
Album or playlist covers don't load on the first try some times
Moderator
365 Views
1 replies
1 likes
It says that i don't have any songs in my playlist but on computer i can see them all
It says that i don't have any songs in my playlist but on computer i can see them all
Moderator
1006 Views
5 replies
1 likes
App does not update or allow me to play any song. It stays loading the Spotify initial screen and when i try to set any music to play, it simply remains loading for eternal time
App does not update or allow me to play any song. It stays loading the Spotify initial screen and when i try to set any music to play, it simply remains loading for eternal time
Spotify Legend
238 Views
1 replies
0 likes
DeviceFairphone 4 5GOperating SystemAndroid 11 My Question or IssueWhen a song by multiple artists is playing and I'm tapping on any one of them to reach the artist page I always end up on the artist page of the first artist.I think I've seen this on...
Device Fairphone 4 5G Operating System Android 11 My Question or Issue When a song by multiple artists is playing and I'm tapping on any one of them to reach the artist page I always end...
Spotify Legend
341 Views
1 replies
1 likes
