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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2173 Views

0 replies

6 likes

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Superuser Contribution Covers showing inverted/white colors

.PlanFreeDeviceXiaomi Redmi note 9 ProOperating SystemAndroid/MiUiMy Question or IssueSome album/playlist/profile covers appear inverted or white when the original cover is dark heres some examples:

Casual Listener

. Plan Free Device Xiaomi Redmi note 9 Pro Operating System Android/MiUi My Question or Issue Some album/playlist/profile covers appear inverted or white when the original cover is dark ...

Alex

Spotify Legend

2830 Views

2 replies

0 likes

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Solved!!Superuser Contribution The icon overlap each other

PlanPremiumCountrySaudi Arabia Device( Samsung Galaxy s22 ultra)Operating System(Android 13)The device language is Arabic My Question or IssueThe icon appear above eachother like on the photo

Casual Listener

Plan Premium Country Saudi Arabia  Device ( Samsung Galaxy s22 ultra) Operating System (Android 13) The device language is Arabic    My Question or Issue The icon appea...

Kiril

Moderator

794 Views

7 replies

0 likes

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Solved!!Superuser Contribution local files not recognized or syncing on mobile?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueSo I've been uploading local files to Spotify through syncing/local file upload with no problems up until recently. My Spotify app won't recognize any new music ...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android   My Question or Issue So I've been uploading local files to Spotify through syncing/local file upload with ...

Vasil

Moderator

555 Views

1 replies

0 likes

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Superuser Contribution Unable to open list of songs from searched playlist

PlanFreeDeviceOnePlus 8TOperating SystemAndroid 11 My Question or IssueMy issue is my subject which is i can't open the list of songs in the playlist that i searched. I can see the list of songs in my own playlist but when I search a playlist and wan...

Casual Listener

  Plan Free Device OnePlus 8T Operating System Android 11   My Question or Issue My issue is my subject which is i can't open the list of songs in the playlist that i searched. I c...

Vasil

Moderator

330 Views

3 replies

0 likes

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Superuser Contribution Song now playing banner suddenly showing

Why am I getting a banner showing the current song playing and that Spotify is playing in background when all notifications are off This has just started today and I have not changed any settings?

Newbie

Why am I getting a banner showing the current song playing and that Spotify is playing in background when all notifications are off   This has just started today and I have not changed any set...

Eni

Moderator

605 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution I now own playlists I previously liked

I logged off of my account, then re log in. And now I own every playlist i've previously liked and every playlist photo disappeared

Regular

I logged off of my account, then re log in. And now I own every playlist i've previously liked and every playlist photo disappeared

OscarDC

Moderator

782 Views

8 replies

0 likes

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Superuser Contribution Spotify randomly switches to Radio

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30 using Android Auto. I get into my car, select the playlist I want, and press play. The song will play for about 10 seconds then will randomly change to...

Regular

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30  using Android Auto.    I get into my car, select the playlist I want, and press pl...

Dian

Spotify Legend

6557 Views

9 replies

0 likes

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Superuser Contribution Spotify Switches off my Android Box

Free PlanThailandMinix Neo U22-XJAndroid 9 When I start spotify, it works for about 5 minutes, and then it shuts down the whole system and switches off my box. I don't have a battery but have switched off all battery optimisation. Any ideas anyone ?

Casual Listener

Free Plan Thailand Minix Neo U22-XJ Android 9   When I start spotify, it works for about 5 minutes, and then it shuts down the whole system and switches off my box.  I don't have a bat...

OscarDC

Moderator

360 Views

1 replies

0 likes

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Superuser Contribution Tracks stop playing when screen is off Huawei P10

PlanPremiumCountryItalyDeviceHuawei P10Operating SystemEmui 9.1.0My Question or IssueEvery time i lock the screen the song stop to play and go back to 0:00. I tried all the advice I found on internet to solve this problem (battery settings, wifi sett...

Newbie

Plan Premium Country Italy Device Huawei P10 Operating System Emui 9.1.0 My Question or Issue Every time i lock the screen the song stop to play and go back to 0:00. I tried all the advice&n...

Lyubka

Moderator

307 Views

1 replies

0 likes

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Superuser Contribution Uploading

I received a meditation on my play list that I did couple of weeks ago I have tried to share with friends on WhatsApp for example and they did get the file but they can't hear it.. what's to be done?Thanks!!Sincerely... Leon

Casual Listener

I received a meditation on my play list that I did couple of weeks ago I have tried to share with friends on WhatsApp for example and they did get the file but they can't hear it.. what's to be done?...

MihailY

Moderator

1614 Views

9 replies

0 likes

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[Mobile][Connect] Be able to connect multiple phones to one speaker to queue and skip songs

There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening to music in a group.

Visitor

There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening...

OscarDC

Moderator

704 Views

1 replies

0 likes

Connect
Mobile
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[Android][Partnership] DUO let the partner see to what their partner was listening individually.

For example in DUO when a couple is listening in a session together when they stop a song they can see the last Song they were listening , but along with this you can also provide an extra feature to the couple's with DUO plan to see what song their ...

Newbie

For example in DUO when a couple is listening in a session together when they stop a song they can see the last Song they were listening , but along with this you can also provide an extra feature to...

OscarDC

Moderator

1616 Views

1 replies

0 likes

Android
Partnership
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Superuser Contribution How to stop shuffle playing, i am not getting an option to stop this .

When I play the selected playlist, there is the icon of shuffle playing but when I go to the particular song which is being played the there is no option.

Visitor

When I play the selected playlist, there is the icon of shuffle playing but when I go to the particular song which is being played the there is no option.

Yordan

Moderator

463 Views

1 replies

0 likes

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Superuser Contribution A specific podcast will no long play when I cast to my Google home

A podcast I typically cast to my Google home has recently stopped playing any of the episodes. I used to have no problem but now when I click the play icon it will randomly jump to different episodes but never actually play anything, just jump three ...

Casual Listener

A podcast I typically cast to my Google home has recently stopped playing any of the episodes. I used to have no problem but now when I click the play icon it will randomly jump to different episodes...

Dian

Spotify Legend

688 Views

6 replies

0 likes

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Superuser Contribution Edit playlist looks different

PlanFreeCountryThe netherlands DeviceSamsung Galaxy a13Operating SystemAndroid My Question or IssueWhen I open a playlist and click edit playlist, it shows up differently. Instead of seeing the album picture with the song name and artist name, I can ...

Newbie

  Plan Free Country The netherlands   Device Samsung Galaxy a13 Operating System Android   My Question or Issue When I open a playlist and click edit playlist, it shows up ...

AlejaR

Moderator

826 Views

1 replies

0 likes

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Superuser Contribution Can I lock autoplay to playlists if I have an gratis account? I had before

Untill one month ago, when I was offline, at the end of the playlist it didn't start over. Now I can't turn off the autoplay, the playlist start over continuosly.

Casual Listener

Untill one month ago, when I was offline, at the end of the playlist it didn't start over. Now I can't turn off the autoplay, the playlist start over continuosly.

danielacostanzi

Casual Listener

365 Views

2 replies

0 likes

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Superuser Contribution Heart button not responding

Device: ZTE Axon 7 (ZTE a2017G)Android 8.0.0BelgiumPremium account Hi, I basically only use spotify to listen to my liked songs, so now that my heart button stopped working everywhere, the app became pretty useless. It started about a month ago, when...

Visitor

Device: ZTE Axon 7 (ZTE a2017G) Android 8.0.0 Belgium Premium account   Hi,   I basically only use spotify to listen to my liked songs, so now that my heart button stopped working ev...

AlejaR

Moderator

1832 Views

5 replies

1 likes

heart
like
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  • 5 replies
  • 1 likes

Meu Spotify não reproduz nenhuma música

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePreciso de ajuda, não reproduz nenhuma música

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Preciso...

Bittencourt

Spotify Star

283 Views

1 replies

0 likes

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Superuser Contribution Music not auto playing when connecting to Bluetooth

PlanPremiumCountryUSADeviceSamsung S22 Ultra pairing with Bose headphones Operating SystemAndroid 13 My Question or IssueEveryone is talking about not wanting music to automatically play when connecting a Bluetooth device, and here I am actively want...

Casual Listener

Plan Premium Country USA Device Samsung S22 Ultra pairing with Bose headphones  Operating System Android 13   My Question or Issue Everyone is talking about not wanting music to a...

Yordan

Moderator

450 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Repeat Button resets when i close app

Hello, so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it always resets and is grey again. This is quite annoying, because ...

Regular

Hello,   so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it alway...

Yordan

Moderator

446 Views

3 replies

0 likes

  • 446 Views
  • 3 replies
  • 0 likes