Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get someone to give me my playlist. I had a wonderful person help me on sunday but anymore. Its

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo one will chat so i can tell them it the info that. Will help find my songs

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue No one ...
  • Jeremy
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Can't play any song by certain artist

PlanFree/Premium - eitherCountryUKDeviceGalaxy S20 and WindowsOperating SystemAndroid, Windows 10/11 My Question or IssueThis issue has been going on for a very long time - a few years now. I've only now decided to bring it up as a problem because I ...

  • Casual Listener
  • Plan Free/Premium - either Country UK Device Galaxy S20 and Windows Operating System Android, Windows 10/11   My Question or Issue This issue has been going on for a very long time - a...
  • jesuschris111
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped 2021 not showing personal tracks

So as in the image i uploaded you can see that it won't show my spotify wrapped 2021, only the global one. My app has been up to date so that's not the problem, reinstalled the app and that didn't work also. If anyone could help me out please leave a...

  • Newbie
  • So as in the image i uploaded you can see that it won't show my spotify wrapped 2021, only the global one.   My app has been up to date so that's not the problem, reinstalled the app and tha...
  • Mehere234
  • Newbie
  • 1450 Views
  • 3 replies
  • 1 likes
  • 1450 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android][Developer] Never automatically begin playback of music.

Spotify automatically begins playback of music when connecting to bluetooth devices.Spotify automatically begins playback of music when connecting to bluetooth after a short delay, even when other apps are actively using the audio output.Spotify auto...

  • Newbie
  • Spotify automatically begins playback of music when connecting to bluetooth devices. Spotify automatically begins playback of music when connecting to bluetooth after a short delay, even when othe...
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • Android
    Developer
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app keeps crashing whenever connected to bluetooth earbuds (Jabra Elite 3)

PlanPremiumCountryMalaysiaDeviceOppo Reno 5 (5G)Operating SystemAndroid ColorOS 12 My Question or IssueHello everyone! I'm going through a big issue at the moment with my spotify application. For more context, previously when I use my bluetooth earbu...

  • Casual Listener
  • Plan Premium Country Malaysia Device Oppo Reno 5 (5G) Operating System Android ColorOS 12   My Question or Issue Hello everyone! I'm going through a big issue at the moment with my spo...
  • OscarDC
  • Moderator
  • 10402 Views
  • 51 replies
  • 5 likes
  • Android
    Bluetooth headphones
  • 10402 Views
  • 51 replies
  • 5 likes

Superuser Contribution "Lyrics" not available for any song in my account

PlanPremiumCountryIndiaDeviceOnePlus 6Operating SystemAndroid 11 My Question or IssueI'm not able to see the "Lyrics" for any song in my account. I'm using a Spotify Premium Family, I've tried clearing the cache/data and also re-installed it multiple...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 6 Operating System Android 11   My Question or Issue I'm not able to see the "Lyrics" for any song in my account. I'm using a Spotify Premium ...
  • Yordan
  • Moderator
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sick of Spotify playing ads at the start of podcasts

PlanPremiumCountryIrelandDeviceOnePlus 8TOperating SystemAndroid 12 My Question or IssueAs a Premium CUSTOMER, I'm SICK of Spotify inserting ads at the beginning of Podcasts I subscribe to. Even WORSE, they are always FOREIGN LANGUAGE ads.... NB They...

  • Music Fan
  • Plan Premium Country Ireland Device OnePlus 8T Operating System Android 12   My Question or Issue As a Premium CUSTOMER, I'm SICK of Spotify inserting ads at the beginning of Podcasts ...
  • scolu
  • Music Fan
  • 589 Views
  • 6 replies
  • 0 likes
  • Ads-premium accounts
    podcast
  • 589 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Issue with spotify app, not able to play music, does not load anything

PlanPremiumCountryUruguayDeviceXiaomi Redmi Note 10Operating SystemMIUI Global 12.5.3, Android version 11 RKQ1.201022.002, Spotify version 8.6.64.1081, latest version available for everything My Question or IssueHello guys, I'm in need of some help h...

  • Casual Listener
  • Plan Premium Country Uruguay Device Xiaomi Redmi Note 10 Operating System MIUI Global 12.5.3, Android version 11 RKQ1.201022.002, Spotify version 8.6.64.1081, latest version available for ever...
  • Yordan
  • Moderator
  • 8892 Views
  • 7 replies
  • 0 likes
  • 8892 Views
  • 7 replies
  • 0 likes

Superuser Contribution [DISCUSSION] My ISP blocking Spotify on only Android!

PlanPremiumCountryIndiaDevice(Xiaomi Mi 11X Pro)Operating System(Android 12) My Question or IssueSo, when i open Spotify on Android 12 in my case, I get a bottom banner of No Internet Connection Available, but still songs do plays and can search for ...

  • Newbie
  • Plan Premium Country India Device (Xiaomi Mi 11X Pro) Operating System (Android 12)   My Question or Issue So, when i open Spotify on Android 12 in my case, I get a bottom banner of No...
  • OscarDC
  • Moderator
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Add Album to Playlist" has disappeared.

PlanPremiumCountryUnited StatesDevice(Galaxy Note 9)Operating System(Android 10) My Question or IssueThe "Add Album to Playlist" under the 'three dot' banner is not showing for me. Any thoughts?

  • Newbie
  •   Plan Premium Country United States Device (Galaxy Note 9) Operating System (Android 10)   My Question or Issue The "Add Album to Playlist" under the 'three dot' banner is not s...
  • Jeremy
  • Spotify Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't play songs Android

PlanFree DevicePixel 4XLOperating SystemAndroid 12 My Question or Issue Hi, I have installed the Android Spotify App. Right now I am using Free mode. I alternate between Free and Paid from time to time. The issue is that I can not play my music by so...

  • Newbie
  •   Plan Free   Device Pixel 4XL Operating System Android 12   My Question or Issue   Hi, I have installed the Android Spotify App. Right now I am using Free mode. I alte...
  • Dian
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files directly from device's internal storage

PlanPremiumCountryNetherlands DeviceSamsung Galaxy Note 20 Ultra 5G (SM-N986B)Operating SystemAndroid 12 My Question or IssueRecently, a new feature got introduced; you can play local files directly from the internal storage of your device! Very hand...

  • Regular
  • Plan Premium Country Netherlands   Device Samsung Galaxy Note 20 Ultra 5G (SM-N986B) Operating System Android 12   My Question or Issue Recently, a new feature got introduced; yo...
  • OscarDC
  • Moderator
  • 1997 Views
  • 6 replies
  • 1 likes
  • 1997 Views
  • 6 replies
  • 1 likes

Superuser Contribution Lyrics not showing on mobile but showing on desktop

PlanPremiumCountryBrazilDeviceSamsung Galaxy J5 PrimeOperating SystemAndroid Oreo My Question or IssueI can see the lyrics when I'm using Spotify on desktop but they aren't appearing on the mobile (same account). I tried using someone else's account ...

  • Casual Listener
  • Plan Premium Country Brazil Device Samsung Galaxy J5 Prime Operating System Android Oreo   My Question or Issue I can see the lyrics when I'm using Spotify on desktop but they aren't a...
  • Dian
  • Spotify Legend
  • 6404 Views
  • 21 replies
  • 21 likes
  • 6404 Views
  • 21 replies
  • 21 likes

Superuser Contribution Podcasts not playing offline

Started using Spotify for podcasts. Downloaded some locally to listen on commute but they stop playing when I don't have a data connection. Music works fine offline. Premium Samsung S20+Android 10Canada

  • Newbie
  • Started using Spotify for podcasts. Downloaded some locally to listen on commute but they stop playing when I don't have a data connection. Music works fine offline.   Premium  Samsung S...
  • Dian
  • Spotify Legend
  • 6284 Views
  • 18 replies
  • 0 likes
  • 6284 Views
  • 18 replies
  • 0 likes

Superuser Contribution Playing an album defaults to shuffle constantly

PremiumUSAGalaxy S10+Android 12My Question or IssueNear every time I open the Spotify app on my phone and select the first track on an album/playlist or anything else, it will not play in order. I look at the track, and sure enough, shuffle has been ...

  • Casual Listener
  • Premium USA Galaxy S10+ Android 12 My Question or Issue Near every time I open the Spotify app on my phone and select the first track on an album/playlist or anything else, it will not play in o...
  • Eni
  • Moderator
  • 398 Views
  • 3 replies
  • 1 likes
  • 398 Views
  • 3 replies
  • 1 likes

Superuser Contribution New features gone

PlanPremiumCountryEcuadorDevicePixel 4Operating SystemAndroid 12 My Question or IssueI had new features like swipe to queue, playlist enhacement, pull down on my liked songs to search (now I have to touch the dots at the corner of the screen to then ...

  • Casual Listener
  • Plan Premium Country Ecuador Device Pixel 4 Operating System Android 12   My Question or Issue I had new features like swipe to queue, playlist enhacement, pull down on my liked songs ...
  • AndresM
  • Spotify
  • 577 Views
  • 3 replies
  • 0 likes
  • 577 Views
  • 3 replies
  • 0 likes

Superuser Contribution Collaborative playlist is not updating new songs added by my friend

Hello, so I made a Collaborative playlist with my girlfriend, she added couple songs at the beginning and I could see them on my app without troubles, after many days she added like 20 songs and in my app I still only see 30 we had before she added n...

  • Newbie
  • Hello, so I made a Collaborative playlist with my girlfriend, she added couple songs at the beginning and I could see them on my app without troubles, after many days she added like 20 songs and in m...
  • Alex
  • Spotify Legend
  • 2589 Views
  • 3 replies
  • 0 likes
  • 2589 Views
  • 3 replies
  • 0 likes

Superuser Contribution SOME songs not downloading

PlanPremiumCountryIreland DeviceSony Xperia X compactOperating SystemAndroid Oreo My Question or IssueOnly some songs will not download. WiFi is on and plenty of free storage space on the phone. See screenshot

  • Casual Listener
  • Plan Premium Country Ireland  Device Sony Xperia X compact Operating System Android Oreo   My Question or Issue Only some songs will not download.  WiFi is on and plent...
  • Yordan
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Android will not see my Blutooth (OontZ)

PlanPremiumCountryUSADeviceSamsung Galaxy A51Operating SystemAndroid Version 12? My Question or IssueSo - everything was working fine for like 2+ years? I have an OontZ Angle 3XL ID speaker. Galaxy A51 phone. Pay for spotify and should have most upda...

  • Newbie
  •   Plan Premium Country USA Device Samsung Galaxy A51 Operating System Android Version 12?   My Question or Issue So - everything was working fine for like 2+ years? I have an Oon...
  • Yordan
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs randomly playing

PlanPremiumCountryUSDeviceSamsung S22+Operating SystemAndroid My Question or IssueSpotify randomly plays all of the time. Even when the app is not opened. Especially when other applications are opened.

  • Casual Listener
  • Plan Premium Country US Device Samsung S22+ Operating System Android   My Question or Issue Spotify randomly plays all of the time. Even when the app is not opened. Especially when oth...
  • Dian
  • Spotify Legend
  • 702 Views
  • 11 replies
  • 0 likes
  • 702 Views
  • 11 replies
  • 0 likes