Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46466 Views
  • 66 replies
  • 25 likes
  • 46466 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879739 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879739 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26836 Views
  • 4 replies
  • 0 likes
  • 26836 Views
  • 4 replies
  • 0 likes

Solved!! Not able to play individual songs on mobile (android)

Whenever I select a song to play it, the "shuffle play" button bounces and nothing happens. Using shuffle is the only way I can play any music. How do I fix this?

  • Newbie
  • Whenever I select a song to play it, the "shuffle play" button bounces and nothing happens. Using shuffle is the only way I can play any music. How do I fix this?
  • Snehab2412
  • Visitor
  • 3487 Views
  • 3 replies
  • 0 likes
  • 3487 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify no reproduce canciones

PlanPremiumCountryArgentinaDeviceSamsung J4 pluscuando selecciono una cancion, la barra de abajo no se mueve y tampoco se reproduce la cancion. esto solo es en la aplicacion de spotify en mi celular, ya probé en spotify lite, spotify web y en la app ...

  • Visitor
  • Plan Premium Country Argentina Device Samsung J4 plus cuando selecciono una cancion, la barra de abajo no se mueve y tampoco se reproduce la cancion. esto solo es en la aplicacion de spotify en...
  • Elena
  • Moderator
  • 630 Views
  • 4 replies
  • 1 likes
  • 630 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify recognize an SD card when there is none installed

PlanPremiumDeviceSamsung Galaxy A53 5G, Samsung Galaxy A71, and Samsung Galaxy A70Operating SystemAndroid 12 and Android 11 My Question or IssueFor a few years now, since I had an A70 my Spotify started showing me 2 extra SD cards that are part of th...

  • Newbie
  • Plan Premium Device Samsung Galaxy A53 5G, Samsung Galaxy A71, and Samsung Galaxy A70 Operating System Android 12 and Android 11   My Question or Issue For a few years now, sin...
  • Eni
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Andorid
    SD-card
    Storage on sd card
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection / Completely broken on my phone

PremiumCzech RepublicSamsung Galaxy S10eAndroid 12Spotify cannot connect to WiFi, mobile data works fine. Tried reinstalling the app, with and without SD card, restarted WiFi router and my phone several times, checked app permissions. Problem occurre...

  • Newbie
  • Premium Czech Republic Samsung Galaxy S10e Android 12 Spotify cannot connect to WiFi, mobile data works fine.  Tried reinstalling the app, with and without SD card, restarted WiFi router an...
  • Eni
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cast

PlanPremiumCountryNLDeviceSamsung S22 ultra, casting to JBL bar 9.1Operating SystemAndroid 12 My Question or IssueSince some weeks i am no longer able to cast to my speakers (jbl bar 9.1) when i tap om the jbl bar in the casting section within spotif...

  • Visitor
  • Plan Premium Country NL Device Samsung S22 ultra, casting to JBL bar 9.1 Operating System Android 12   My Question or Issue Since some weeks i am no longer able to cast to my speakers ...
  • Eni
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I stop the dowload features, I just want to stream, my phone is packed, cant find any soluti

PlanPremiumCountryCHILEDeviceAndroid galaxy A20SOperating SystemAndroid My Question or Issue

  • Visitor
  • Plan Premium Country CHILE Device Android galaxy A20S Operating System Android   My Question or Issue  
  • Dian
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue Broken - Can't Access!

Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible. Tried restarting, clearing cache, reinstalling, nothing helped.PlanPremiumCountryUKDevice Samsung Galaxy

  • Casual Listener
  • Can't access the queue! It's just grayed out and can't be clicked on. Songs can be added to the queue but the menu isn't accessible.   Tried restarting, clearing cache, reinstalling, nothing h...
  • OscarDC
  • Moderator
  • 384 Views
  • 6 replies
  • 0 likes
  • 384 Views
  • 6 replies
  • 0 likes

Superuser Contribution Now Playing Bar Disappears Again

Plan PremiumCountry usa DeviceSamsung Galaxy S21Operating SystemLatest My Question or IssueThe disappearing Now Playing Bar that happened back in April is back! I can restart the app and it works for a while. Then the play controls bar disappears. On...

  • Casual Listener
  • Plan Premium Country usa   DeviceSamsung Galaxy S21 Operating System Latest   My Question or Issue The disappearing Now Playing Bar that happened back in April is back!  I c...
  • thebonster128
  • Newbie
  • 1267 Views
  • 13 replies
  • 2 likes
  • 1267 Views
  • 13 replies
  • 2 likes

Superuser Contribution [Android] Mobile App Shuffle / Repeat Location

Hi there! The shuffle and repeat actions used to be quickly accessible on the android mobile app by tapping the track playing section. They are now hidden within the kebab menu. This is pretty frustrating, especially when on the go or in various ligh...

  • Newbie
  • Hi there! The shuffle and repeat actions used to be quickly accessible on the android mobile app by tapping the track playing section. They are now hidden within the kebab menu. This is pretty frustr...
  • AlejaR
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • Android
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will Listening To Kids Music Screw Up My Suggestions?

Hey guys. I have been using Spotify personally for some time now. My concern is I have a 1 year old and like playing kids music on my Google Home (which is connected to my Spotify account) while we eat in the kitchen. Will this screw with my suggesti...

  • Casual Listener
  • Hey guys.   I have been using Spotify personally for some time now. My concern is I have a 1 year old and like playing kids music on my Google Home (which is connected to my Spotify account) w...
  • OscarDC
  • Moderator
  • 574 Views
  • 5 replies
  • 3 likes
  • 574 Views
  • 5 replies
  • 3 likes

Superuser Contribution Spotify App skipping songs randomly

Hello everybody, the Spotify App for Android (version 8.5.81.991) always skips songs. It doesn't matter if I want to play a playlist or a complete album. The first 2-3 songs are played normally, after that Spotify starts to skip single (or several) s...

  • Music Fan
  • Hello everybody,   the Spotify App for Android (version 8.5.81.991) always skips songs.   It doesn't matter if I want to play a playlist or a complete album. The first 2-3 songs are pla...
  • Novy
  • Moderator
  • 8003 Views
  • 19 replies
  • 0 likes
  • 8003 Views
  • 19 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs gone missing

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating System Android 9 My Question or IssueOn my phone I recently discovered my Liked song list is empty. Everything was as it should be last week. Now when I view the liked song lost its completely emp...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System  Android 9   My Question or Issue On my phone I recently discovered my Liked song list is empty. Everything was...
  • Dian
  • Spotify Legend
  • 66868 Views
  • 11 replies
  • 1 likes
  • Missing liked songs
  • 66868 Views
  • 11 replies
  • 1 likes

Superuser Contribution [Android] Spotify App keep loading

PremiumCountryFranceDeviceRedmi Note 8 proOperating System10QP1A.190711.020 My Question or IssueSince 1 week, my spotify App does not work and keep loading undefinitly so i can not use without being connected to wifi. I tried everything recommended i...

  • Casual Listener
  • Premium Country France Device Redmi Note 8 pro Operating System 10QP1A.190711.020   My Question or Issue Since 1 week, my spotify App does not work and keep loading undefinitly so i can...
  • Dian
  • Spotify Legend
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app blank screen issue appears when I switch from my phone to PS4

  PlanFree/PremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I switch from my phone to PS4 via bluetooth, the screen goes blank an...

Screenshot_20220721-103807_Spotify.jpg
  • Regular
  •         Plan Free/Premium Country United States   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,et...
  • Kiril
  • Moderator
  • 1680 Views
  • 3 replies
  • 0 likes
  • 1680 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist names aren't visible all the way

PlanPremiumCountryPolandDevice Samsung Galaxy A30sOperating SystemAndroid 11 My Question or IssueSo, some of my playlist have pretty long names. On the app, they don't show all the way most of the times. Mostly, it's just a part of the text and the r...

Screenshot_20220724-223720_Spotify.jpg Screenshot_20220724-223735_Spotify.jpg
  • Newbie
  • Plan Premium Country Poland Device  Samsung Galaxy A30s Operating System Android 11   My Question or Issue So, some of my playlist have pretty long names. On the app, they don't s...
  • CarlosE
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify only streams two songs then stops or plays downloaded songs

Plan: PremiumCountry: MoroccoDevice: S22 ultra and S20 ultraOperating System: Android 12 and 11Issue: Spotify was working fine until this morning. It started streaming two songs then stops, and if I skip two songs, it would stop as well. I have tried...

  • Newbie
  • Plan: Premium Country: Morocco Device: S22 ultra and S20 ultra Operating System: Android 12 and 11 Issue: Spotify was working fine until this morning. It started streaming two...
  • Dian
  • Spotify Legend
  • 229 Views
  • 2 replies
  • 2 likes
  • 229 Views
  • 2 replies
  • 2 likes

Solution for: Samsung galaxy - Lock Screen Widget disappears after pause

PlanPremiumCountry DeviceSamsung galaxy S20/S21/S22Operating SystemAndroid My Question or IssueI've had this issue for some time now on my Samsung S21 and now my S22.Each time I pause my music using the lock screen, the Spotify controls widget disapp...

  • Regular
  • Plan Premium Country   Device Samsung galaxy S20/S21/S22 Operating System Android   My Question or Issue I've had this issue for some time now on my Samsung S21 and now my S22. E...
  • Blintles
  • Regular
  • 2096 Views
  • 2 replies
  • 1 likes
  • 2096 Views
  • 2 replies
  • 1 likes

Superuser Contribution Device Limit Reached

PlanFamily PlanCountryPhilippinesDevice(Xiaomi 11 Lite Pro)Operating System(Android 12) My Question or Issue

  • Visitor
  • Plan Family Plan Country Philippines Device (Xiaomi 11 Lite Pro) Operating System (Android 12)   My Question or Issue  
  • CarlosE
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Problems with upgrading on premium

I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade... Well, i've tried to uninstall and then install again the application on my comput...

  • Music Fan
  • I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade...   Well, i've tried to u...
  • TheAnnity
  • Visitor
  • 7306 Views
  • 97 replies
  • 0 likes
  • 7306 Views
  • 97 replies
  • 0 likes

Solved!! Liked Songs not visible

Since 1 week when I downloaded the new version my liked songs are not visible on the app but they are visible on my computer on the web. I know that there was the same issue in July for some people, but for me it's since 1 week and I can't solve it b...

  • Visitor
  • Since 1 week when I downloaded the new version my liked songs are not visible on the app but they are visible on my computer on the web.  I know that there was the same issue in July for some p...
  • Billy-J
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes