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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4935 Views

0 replies

6 likes

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Solved!!Superuser Contribution Change pament method to google play

PlanFamily PremiumCountryUK My Question or IssueI'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can see this is possible for a new account and subscription but can't find the opt...

Casual Listener

Plan Family Premium Country UK     My Question or Issue I'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can se...

bobbyday1985

Casual Listener

504 Views

2 replies

0 likes

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Solved!!Superuser Contribution Storage setting to SD CARD on Android reset to internal storage after reboot or update

Plan PremiumCountry the Netherlands DeviceSamsung Galaxy A8 2018Operating System Android version 9 wit update October 1 2020 Several times a year my storage setting to the SD CARD is being reset to internal storage (default) without any warning. It c...

Regular

Plan Premium Country the Netherlands   DeviceSamsung Galaxy A8 2018 Operating System Android version 9 wit update October 1 2020   Several times a year my storage setting to...

declandevine

Newbie

5438 Views

10 replies

0 likes

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Superuser Contribution App crashes when pressing the options Button (Cubot Quest)

PlanPremiumCountryGermanyDeviceCubot Quest Operating SystemAndroid 9 My Question or IssueAlright, so whenever I press the options Button (3 dots) for a Song / long press a Song to add a Song to the queue, or to a playlist it just crashes.So far I've ...

Visitor

  Plan Premium Country Germany Device Cubot Quest  Operating System Android 9   My Question or Issue Alright, so whenever I press the options Button (3 dots) for a Song / lo...

potis

Casual Listener

2409 Views

9 replies

9 likes

Android
Crash
Cubot
options
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Solved!!Superuser Contribution App Crashes whenever I press the options (3 dots) button on any music.

PlanPremiumCountryBrasilDeviceUmidigi A5 ProOperating SystemAndroid 9My Question or IssueWhenever I press the 3 dots button to share a music for example the app crashes immediately (the menu doesn't even render) it happens on any type of connection, ...

Visitor

Plan Premium Country Brasil Device Umidigi A5 Pro Operating System Android 9 My Question or Issue Whenever I press the 3 dots button to share a music for example the app crashes immediately ...

potis

Casual Listener

2763 Views

6 replies

0 likes

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Superuser Contribution Google clock can not connect to Spotify

PlanPremiumCountryThe Netherlands DeviceOneplus 5Operating SystemAndroid 9 My Question or IssueSince a couple of weeks I make use of the Google clock, in which a function is built to make use of Spotify songs as wake up sound. I have to first start t...

Newbie

Plan Premium Country The Netherlands  Device Oneplus 5 Operating System Android 9   My Question or Issue Since a couple of weeks I make use of the Google clock, in which a functio...

Grayer123

Visitor

32430 Views

29 replies

9 likes

Connect
Google Clock
Spotify
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Superuser Contribution Covers showing inverted/white colors

.PlanFreeDeviceXiaomi Redmi note 9 ProOperating SystemAndroid/MiUiMy Question or IssueSome album/playlist/profile covers appear inverted or white when the original cover is dark heres some examples:

Casual Listener

. Plan Free Device Xiaomi Redmi note 9 Pro Operating System Android/MiUi My Question or Issue Some album/playlist/profile covers appear inverted or white when the original cover is dark ...

Alex

Spotify Legend

2896 Views

2 replies

0 likes

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Solved!!Superuser Contribution The icon overlap each other

PlanPremiumCountrySaudi Arabia Device( Samsung Galaxy s22 ultra)Operating System(Android 13)The device language is Arabic My Question or IssueThe icon appear above eachother like on the photo

Casual Listener

Plan Premium Country Saudi Arabia  Device ( Samsung Galaxy s22 ultra) Operating System (Android 13) The device language is Arabic    My Question or Issue The icon appea...

Kiril

Moderator

810 Views

7 replies

0 likes

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Solved!!Superuser Contribution local files not recognized or syncing on mobile?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueSo I've been uploading local files to Spotify through syncing/local file upload with no problems up until recently. My Spotify app won't recognize any new music ...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android   My Question or Issue So I've been uploading local files to Spotify through syncing/local file upload with ...

Vasil

Moderator

577 Views

1 replies

0 likes

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Superuser Contribution Unable to open list of songs from searched playlist

PlanFreeDeviceOnePlus 8TOperating SystemAndroid 11 My Question or IssueMy issue is my subject which is i can't open the list of songs in the playlist that i searched. I can see the list of songs in my own playlist but when I search a playlist and wan...

Casual Listener

  Plan Free Device OnePlus 8T Operating System Android 11   My Question or Issue My issue is my subject which is i can't open the list of songs in the playlist that i searched. I c...

Vasil

Moderator

333 Views

3 replies

0 likes

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Superuser Contribution Song now playing banner suddenly showing

Why am I getting a banner showing the current song playing and that Spotify is playing in background when all notifications are off This has just started today and I have not changed any settings?

Newbie

Why am I getting a banner showing the current song playing and that Spotify is playing in background when all notifications are off   This has just started today and I have not changed any set...

Eni

Moderator

620 Views

1 replies

0 likes

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Superuser Contribution I now own playlists I previously liked

I logged off of my account, then re log in. And now I own every playlist i've previously liked and every playlist photo disappeared

Regular

I logged off of my account, then re log in. And now I own every playlist i've previously liked and every playlist photo disappeared

OscarDC

Moderator

804 Views

8 replies

0 likes

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Superuser Contribution Spotify randomly switches to Radio

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30 using Android Auto. I get into my car, select the playlist I want, and press play. The song will play for about 10 seconds then will randomly change to...

Regular

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30  using Android Auto.    I get into my car, select the playlist I want, and press pl...

Dian

Spotify Legend

6647 Views

9 replies

0 likes

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Superuser Contribution Spotify Switches off my Android Box

Free PlanThailandMinix Neo U22-XJAndroid 9 When I start spotify, it works for about 5 minutes, and then it shuts down the whole system and switches off my box. I don't have a battery but have switched off all battery optimisation. Any ideas anyone ?

Casual Listener

Free Plan Thailand Minix Neo U22-XJ Android 9   When I start spotify, it works for about 5 minutes, and then it shuts down the whole system and switches off my box.  I don't have a bat...

OscarDC

Moderator

373 Views

1 replies

0 likes

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Superuser Contribution Tracks stop playing when screen is off Huawei P10

PlanPremiumCountryItalyDeviceHuawei P10Operating SystemEmui 9.1.0My Question or IssueEvery time i lock the screen the song stop to play and go back to 0:00. I tried all the advice I found on internet to solve this problem (battery settings, wifi sett...

Newbie

Plan Premium Country Italy Device Huawei P10 Operating System Emui 9.1.0 My Question or Issue Every time i lock the screen the song stop to play and go back to 0:00. I tried all the advice&n...

Lyubka

Moderator

312 Views

1 replies

0 likes

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Superuser Contribution Uploading

I received a meditation on my play list that I did couple of weeks ago I have tried to share with friends on WhatsApp for example and they did get the file but they can't hear it.. what's to be done?Thanks!!Sincerely... Leon

Casual Listener

I received a meditation on my play list that I did couple of weeks ago I have tried to share with friends on WhatsApp for example and they did get the file but they can't hear it.. what's to be done?...

MihailY

Moderator

1647 Views

9 replies

0 likes

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[Mobile][Connect] Be able to connect multiple phones to one speaker to queue and skip songs

There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening to music in a group.

Visitor

There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening...

OscarDC

Moderator

714 Views

1 replies

0 likes

Connect
Mobile
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[Android][Partnership] DUO let the partner see to what their partner was listening individually.

For example in DUO when a couple is listening in a session together when they stop a song they can see the last Song they were listening , but along with this you can also provide an extra feature to the couple's with DUO plan to see what song their ...

Newbie

For example in DUO when a couple is listening in a session together when they stop a song they can see the last Song they were listening , but along with this you can also provide an extra feature to...

OscarDC

Moderator

1635 Views

1 replies

0 likes

Android
Partnership
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Superuser Contribution How to stop shuffle playing, i am not getting an option to stop this .

When I play the selected playlist, there is the icon of shuffle playing but when I go to the particular song which is being played the there is no option.

Visitor

When I play the selected playlist, there is the icon of shuffle playing but when I go to the particular song which is being played the there is no option.

Yordan

Moderator

471 Views

1 replies

0 likes

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Superuser Contribution A specific podcast will no long play when I cast to my Google home

A podcast I typically cast to my Google home has recently stopped playing any of the episodes. I used to have no problem but now when I click the play icon it will randomly jump to different episodes but never actually play anything, just jump three ...

Casual Listener

A podcast I typically cast to my Google home has recently stopped playing any of the episodes. I used to have no problem but now when I click the play icon it will randomly jump to different episodes...

Dian

Spotify Legend

693 Views

6 replies

0 likes

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Superuser Contribution Edit playlist looks different

PlanFreeCountryThe netherlands DeviceSamsung Galaxy a13Operating SystemAndroid My Question or IssueWhen I open a playlist and click edit playlist, it shows up differently. Instead of seeing the album picture with the song name and artist name, I can ...

Newbie

  Plan Free Country The netherlands   Device Samsung Galaxy a13 Operating System Android   My Question or Issue When I open a playlist and click edit playlist, it shows up ...

AlejaR

Moderator

829 Views

1 replies

0 likes

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