Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57710 Views
  • 68 replies
  • 25 likes
  • 57710 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28114 Views
  • 5 replies
  • 0 likes
  • 28114 Views
  • 5 replies
  • 0 likes

Superuser Contribution Scroll Bar Gone (again)

PlanPremiumCountryUnited StatesDevicePixel 6 ProOperating SystemAndroid 13 My Question or Issue This was briefly fixed in a previous update but it suddenly broke again. I don't know if I am in the minority but I have "small" playlists for specific mo...

  • Newbie
  • Plan Premium Country United States Device Pixel 6 Pro Operating System Android 13   My Question or Issue   This was briefly fixed in a previous update but it suddenly broke again....
  • OscarDC
  • Moderator
  • 1381 Views
  • 1 replies
  • 1 likes
  • 1381 Views
  • 1 replies
  • 1 likes

Superuser Contribution Trying to start a playlist from the beginning on phone

I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help.

  • Visitor
  • I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help. 
  • Eni
  • Moderator
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth Autoplay in car

PlanPremiumCountryUkDevice(S21Operating SystemAndroid latest version My Question or Issue Have latest version of spotify on phone and Samsung galaxy 3 smartwatch. When start car, spotify will automatically start playing when connected to Bluetooth (w...

  • Casual Listener
  •   Plan Premium Country Uk Device (S21 Operating System Android latest version    My Question or Issue   Have latest version of spotify on phone and Samsung galaxy 3 sm...
  • simonadamson
  • Newbie
  • 5757 Views
  • 2 replies
  • 1 likes
  • 5757 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Android] Local files randomly turn unplayable eventhough still downloaded

PlanPremium (Family)CountryGermany DeviceHTC One A9sOperating SystemAndroid 6.0 (Marshmallow) My Question or IssueAfter synchronising songs from a desktop device over the same WiFi network some of the local songs have randomly been greyed out. They s...

  • Music Fan
  • Plan Premium (Family) Country Germany   Device HTC One A9s Operating System Android 6.0 (Marshmallow)   My Question or Issue After synchronising songs from a desktop device over ...
  • Dian
  • Spotify Legend
  • 6033 Views
  • 13 replies
  • 5 likes
  • Android 6.0
    Local files for Spotify Mobile
    local files unplayable
  • 6033 Views
  • 13 replies
  • 5 likes

Solved!!Superuser Contribution Nest Hub Max Music Playback GUI issue

PlanPremiumCountryUnited KingdomDeviceGoogle Nest Hub MaxOperating SystemCast Firmware: 1.56.276689 My Question or IssueWhen asking google to play spotify music, the hub correctly plays the song. The GUI however appears to be broken. The timeline sli...

IMG_20211209_121548.jpg IMG_20211209_121538.jpg IMG_20211209_121631.jpg
  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Nest Hub Max Operating System Cast Firmware: 1.56.276689   My Question or Issue When asking google to play spotify music, the hub corr...
  • Stephendub
  • Visitor
  • 2419 Views
  • 17 replies
  • 1 likes
  • google
    gui
    music playback
    Nest Hub Max
  • 2419 Views
  • 17 replies
  • 1 likes

Solved!!Superuser Contribution Take advantage of Spotify Connect offline.

PlanPremiumCountryFranceDevice(Xiaomi Redmi Note 11/TicWatch E3)Operating System(MIUI 13.0.12/Wear OS 2.26) My Question or IssueHello,I would like to use my watch as a "Spotify remote" on my phone. Be able to like music, adjust the sound, etc... but ...

  • Casual Listener
  • Plan Premium Country France Device (Xiaomi Redmi Note 11/TicWatch E3) Operating System (MIUI 13.0.12/Wear OS 2.26)   My Question or Issue Hello, I would like to use my watch as a "Spo...
  • PtitBeurreTV
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • Wear OS
  • 598 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to play a song with just a click

PlanPremiumCountryBrazilDeviceMoto G8 PowerOperating SystemAndroid 11 My Question or IssueAs of tonight, for some reason, songs just won't play if I click on it. It appears to be random. When I try to click a song on an album, some songs will play an...

Screenshot_20220928-234615.png Screenshot_20220928-235449.png
  • Gig Goer
  •   Plan Premium Country Brazil Device Moto G8 Power Operating System Android 11   My Question or Issue As of tonight, for some reason, songs just won't play if I click on it. It a...
  • OscarDC
  • Moderator
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Widget animations don't work properly.

PlanPremiumCountryItalyDevicesSamsung Galaxy Note 10+, Samsung Galaxy S7 EdgeOperating SystemAndroid 12 (One UI 4.0), Android 12 (pixel style custom rom) My Question or IssueSpotify Widgets on Android have severe inconsistencies in their animations.A...

  • Casual Listener
  • Plan Premium Country Italy Devices Samsung Galaxy Note 10+, Samsung Galaxy S7 Edge Operating System Android 12 (One UI 4.0), Android 12 (pixel style custom rom)   My Question or Issue ...
  • Alex_Silviu
  • Visitor
  • 1476 Views
  • 2 replies
  • 0 likes
  • 1476 Views
  • 2 replies
  • 0 likes

Superuser Contribution player in notification area does not close

The player in the notification area does not close after I close the app.I use a Xiaomi Redmi Note 11

  • Casual Listener
  • The player in the notification area does not close after I close the app. I use a Xiaomi Redmi Note 11
  • MihailY
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episodes wont play [Android TV]

PlanPremium Country Norway DeviceAndroid TVPhillips TPM19E Operating SystemAndroid 9 My Question or Issue When viewing all episodes of a podcast, ok button on TV remote does nothing, i.e the selected track wont play.This is not a problem if I go to s...

  • Visitor
  •   Plan Premium   Country  Norway      Device Android TV Phillips TPM19E   Operating System Android 9    My Question or Issue   When ...
  • MihailY
  • Moderator
  • 283 Views
  • 2 replies
  • 1 likes
  • 283 Views
  • 2 replies
  • 1 likes

Superuser Contribution Add to list doesn't work

Today "Add to list doesn't work". It says it does but it doesn't add the item.App for Android, last version checked.

  • Casual Listener
  • Today "Add to list doesn't work". It says it does but it doesn't add the item. App for Android, last version checked. 
  • Vasil
  • Moderator
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't play more than one song upon a search.

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S9My Question or IssueSpotify won't play more than one song at a time when I search. Even last week I was able to click on a searched song and Spotify would automatically start playing si...

  • Visitor
  •   Plan Premium Country United States of America Device Samsung Galaxy S9 My Question or Issue Spotify won't play more than one song at a time when I search. Even last week I was able to ...
  • Yordan
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No shuffle button

Premium family membershipUKGalaxy S9 No shuffle off/on button. Reinstalled - but still not therePlease helpThanks

  • Regular
  • Premium family membership UK Galaxy S9   No shuffle off/on button.  Reinstalled - but still not there Please help Thanks  
  • AlejaR
  • Moderator
  • 33569 Views
  • 14 replies
  • 0 likes
  • 33569 Views
  • 14 replies
  • 0 likes

Superuser Contribution App can't access anything on Samsung A10e

PlanPremiumCountryCanadaDeviceSamsung A10eOperating SystemAndroid Oreo/11? (says Android version 11 under software settings) My Question or IssueThe app has been bricked on my A10e, no content can be accessed. It gives errors like empty playlists and...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung A10e Operating System Android Oreo/11? (says Android version 11 under software settings)   My Question or Issue The app has been bricked...
  • Alex
  • Spotify Legend
  • 686 Views
  • 5 replies
  • 2 likes
  • 686 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify on Android plays music when another app plays sound

PlanPremiumCountryUnited StatesDeviceOnePlus 9Operating SystemAndroid 12 (LineageOS) My Question or IssueWhen another app (Twitter, Instagram, RL Sideswipe) starts playing sound, Spotify will often start playing music wherever I left off on my phone....

  • Casual Listener
  • Plan Premium Country United States Device OnePlus 9 Operating System Android 12 (LineageOS)   My Question or Issue When another app (Twitter, Instagram, RL Sideswipe) starts playing so...
  • OscarDC
  • Moderator
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Playback pauses immediately using Spotify Connect on Samsung Multiroom Speakers (WAM351/551/751)

Plan - Premium (Family)Country - Norway DeviceSamsung S5, S9+, S21 Ultra, PC, one iphoneOperating System(iOS version unknown (visiting friend), Android Oreo, Windows 10,etc.) My Question or IssuePlayback immediately pauses when using/casting to Spoti...

  • Casual Listener
  • Plan - Premium (Family) Country - Norway   Device Samsung S5, S9+, S21 Ultra, PC, one iphone Operating System (iOS version unknown (visiting friend), Android Oreo, Windows 10,etc...
  • medicalpartisan
  • Regular
  • 1229 Views
  • 8 replies
  • 1 likes
  • multiroom
    playback pauses
    Samsung
    WAM
  • 1229 Views
  • 8 replies
  • 1 likes

Superuser Contribution Downloading issues on samsung galaxy s22 ultra

PlanPremiumCountryGermany DeviceSamsung Galaxy S22 ultraOperating SystemAndroid 12 My Question or IssueI am not able to download Songs on my library and if it happens it Downloads slow and not completely. And if i like a new Song or so and want to do...

  • Regular
  • Plan Premium Country Germany   Device Samsung Galaxy S22 ultra Operating System Android 12   My Question or Issue I am not able to download Songs on my library and if it ha...
  • Eni
  • Moderator
  • 845 Views
  • 1 replies
  • 0 likes
  • 845 Views
  • 1 replies
  • 0 likes

The controls on my lock screen are almost invisible when using dark mode

Question or IssuePlanPremiumCountry DeviceAsus ROG phone 2Operating SystemAndroid? My Question or IssueThe controls on my lock screen are almost invisible when using dark mode, even with my screen brightness on max its visibility is still nonexistant...

  • Newbie
  • Question or Issue Plan Premium Country   Device Asus ROG phone 2 Operating System Android?   My Question or Issue The controls on my lock screen are almost invisible when using d...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local File Access

PlanFamily PremiumCountryCanada DeviceSamsung A53 5G Operating SystemAndroid Oreo? My Question or IssueSpotify local files keeps adding my Voice Recorder files to it's list. I've gone through my settings on both apps, deleted/moved all files and rete...

  • Visitor
  •   Plan Family Premium Country Canada   Device Samsung A53 5G   Operating System Android Oreo?   My Question or Issue Spotify local files keeps adding my Voice Re...
  • Vasil
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay does not work

PlanPremiumCountryFinlandDeviceSamsung Galaxy S10+Operating System Android 12My Question or Issue Autoplay does not work if i have chosen songs for the qaiting list, or if i have chosen only one song. The app plays only the songs i have chosen. It do...

  • Newbie
  • Plan Premium Country Finland Device Samsung Galaxy S10+ Operating System  Android 12 My Question or Issue   Autoplay does not work if i have chosen songs for the qaiting list, or ...
  • Alex
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes