Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376118 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUnited States of AmericaDevicePixel 6aOperating SystemAndroid 13 (the most recent version) I am not asking for help on this issue, as I’ve already tried everything I possibly can for my issues months before, and have been repeating ...
Plan Premium Country United States of America Device Pixel 6a Operating System Android 13 (the most recent version) I am not asking for help on this issue, as I’ve already tried every...
Moderator
633 Views
3 replies
0 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy 10Operating SystemAndroid 12My Question or IssueWhen I try to play an mp3 file on my phone it opens spotify without giving me any other application option (I tried the "open with" option but it ope...
Plan Premium Country United States Device Samsung Galaxy 10 Operating System Android 12 My Question or Issue When I try to play an mp3 file on my phone it opens spotify without giving ...
Moderator
973 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi Redmi 9 Note ProOperating SystemAndroid 11 My Question or IssueMusic stops playing after another sound is played on my phone. After the song just played ends, the music stops and cannot be turned on again. In the...
Plan Premium Country Germany Device Xiaomi Redmi 9 Note Pro Operating System Android 11 My Question or Issue Music stops playing after another sound is played on my phone. After the ...
Moderator
841 Views
1 replies
0 likes
PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 13Spotify Version8.7.90.544 My Question or IssueSongs stop downloading after a certain amount of downloads. Next to the "heart" icon, the download shows a perpetually swi...
Plan Premium Duo Country Canada Device Samsung Galaxy S20+ 5G Operating System Android 13 Spotify Version 8.7.90.544 My Question or Issue Songs stop downloading after a certain amo...
Moderator
335 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or Issue as soon as I lock my screen Spotify stops playing music. It doesn't happen immediately though. First it starts stuttering for like 5 seconds and then ...
Plan Premium Country Germany Device Samsung Galaxy S20 FE Operating System Android 12 My Question or Issue as soon as I lock my screen Spotify stops playing music. It doesn't...
Moderator
344 Views
1 replies
1 likes
PlanPremiumCountry Thailand DeviceXiaomi A1 Operating SystemAndroid 9 My Question or IssueSpotify works fine when it comes to playing music, but when I listen to the podcast by Hospital Records, I press play and then it stops, starts, stops, starts a...
Plan Premium Country Thailand Device Xiaomi A1 Operating System Android 9 My Question or Issue Spotify works fine when it comes to playing music, but when I liste...
Casual Listener
2175 Views
2 replies
0 likes
Android Reinstalled spotify to try and fix another issue and no local mp3 files are no longer detected or playing. Local files folder is empty but the files are definitly there on my file explorer and marked as audio. Also didnt detect the system aui...
Android Reinstalled spotify to try and fix another issue and no local mp3 files are no longer detected or playing. Local files folder is empty but the files are definitly there on my f...
Casual Listener
487 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryIsraelDeviceGoogle Pixel 7Operating SystemAndroid 13 (with latest December update) My Question or IssueAfter t...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Israel Device Google Pixel 7 Ope...
Moderator
1048 Views
1 replies
2 likes
Plan : DuoFree/Premium : PremiumCountry : Canada DeviceSamsung Galaxy S21 Ultra Operating SystemOne UI 5.0Android 13 After the newest update of One UI the text in the lockscreen widget is black, making it almost illegible if your screen isn't a contr...
Plan : Duo Free/Premium : Premium Country : Canada Device Samsung Galaxy S21 Ultra Operating System One UI 5.0 Android 13 After the newest update of One UI the te...
Moderator
492 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10eOperating SystemAndroid 12 My Question or IssueDear all! I am new to this forum and I have a question.Whenever I reboot my smartphone Spotify starts with the last song/playlist/... active (see attache...
Plan Premium Country Germany Device Samsung Galaxy S10e Operating System Android 12 My Question or Issue Dear all! I am new to this forum and I have a question. ...
Spotify Star
1176 Views
3 replies
0 likes
PlanPremiumCountryUSDeviceGoogle Pixel 5Operating SystemAndroid 13Spotify Version8.7.88.496 My Question or IssueI updated my app yesterday for the first time in a while, and now it is misbehaving. When I go to Library/Podcasts & Shows, I see all the ...
Plan Premium Country US Device Google Pixel 5 Operating System Android 13 Spotify Version 8.7.88.496 My Question or Issue I updated my app yesterday for the first time in a while, ...
Moderator
416 Views
3 replies
0 likes
Plan PremiumCountry GermanyDevice Samsung Galaxy S20+Operating System Android version 13Spotify Version 8.7.88.496 On my desktop Spotify recognizes and plays the local songs. On my smartphone however the app doesn't find the songs anymore. "Show audi...
Plan Premium Country Germany Device Samsung Galaxy S20+ Operating System Android version 13 Spotify Version 8.7.88.496 On my desktop Spotify recognizes and plays the local s...
Regular
628 Views
2 replies
0 likes
I can't download single songs in my device
I can't download single songs in my device
Moderator
288 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), WebplayerOperating SystemAndroid 10, Windows 11 My Question or IssueThe issue is search and only the search is not working properly only on my Android devices ...
Plan Premium Country Germany Device Samsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), Webplayer Operating System Android 10, Windows 11 My Question or Issue The issue is se...
Moderator
280 Views
1 replies
0 likes
Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone.Paying for the service for 3 months without enjoying the benifits of premium. No fun..Tried to contact spotify. Seems impossible to this technically disadvantaged d...
Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone. Paying for the service for 3 months without enjoying the benifits of premium. No fun.. Tried to contact spotif...
Spotify Legend
7972 Views
4 replies
1 likes
The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable. It doesn't happen with any other app that plays audio so it's really spotify-specific. It's really horrible....
The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable. It doesn't happen with any other app that plays ...
Moderator
1385 Views
3 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung S20Operating SystemAndroid 12 My Question or IssueIn the past, in Library -> Albums section, when sorting "from newest" the albums on top would be the last added (liked) in the past. Now it seems that albums I li...
Plan Premium Country Poland Device Samsung S20 Operating System Android 12 My Question or Issue In the past, in Library -> Albums section, when sorting "from newest" the albums on...
Music Fan
6180 Views
49 replies
5 likes
PlanFreeCountryItalyDeviceSamsung a53 5GMy Question or IssueHi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reproduce this content now
Plan Free Country Italy Device Samsung a53 5G My Question or Issue Hi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reprodu...
Moderator
473 Views
3 replies
0 likes
PlanFreeCountry DeviceSamsung Galaxy S20 FE My Question or IssueThe podcast filter button us not working and i cannot sort it to unplayed. I have tried to restart the app, uninstall the app, restart my phone, logging out of the app and logging in (mu...
Plan Free Country Device Samsung Galaxy S20 FE My Question or Issue The podcast filter button us not working and i cannot sort it to unplayed. I have tried to restart the app, u...
Moderator
613 Views
3 replies
0 likes
PlanPremium DuoCountryMéxicoDeviceHuawei Nova 9Operating SystemEMUI 12.0.1 My Question or IssueDoes not allow selection of audio quality. Many other options are still disabled in the menu
Plan Premium Duo Country México Device Huawei Nova 9 Operating System EMUI 12.0.1 My Question or Issue Does not allow selection of audio quality. Many other options are still disable...
Moderator
278 Views
1 replies
0 likes
