Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountryUSADeviceSamsung S7+ Tablet, S21 phone, Bose surround speakers, Toyota Prius speakers, Onkyo receiver, Pioneer speakers (from the 1980's), Sennheizer headphonesOperating System. Windows 10, Android 10-12My Question or IssueI he...
Plan Free/Premium Country USA Device Samsung S7+ Tablet, S21 phone, Bose surround speakers, Toyota Prius speakers, Onkyo receiver, Pioneer speakers (from the 1980's), Sennheizer headphones Oper...
Casual Listener
3649 Views
11 replies
4 likes
PlanFree/PremiumDeviceXiaomi Redmi note 8 ProAnker SoundCore 2 Bluetooth SpeakerOperating SystemAndroid 10 Q1PA. 190711.020 My Question or IssueSo the thing is that at work I have a bluetooth speaker connected to my phone and listen to my +1000 song ...
Plan Free/Premium Device Xiaomi Redmi note 8 Pro Anker SoundCore 2 Bluetooth Speaker Operating System Android 10 Q1PA. 190711.020 My Question or Issue So the thing is that at wo...
Moderator
1461 Views
6 replies
0 likes
PlanPremiumCountryUKDeviceLG G7 ThinQOperating SystemAndroid 10 My Question or IssueSpotify was working perfectly until a week ago.There was no update or any change done to my device - but the app stopped working.By this I mean that search function w...
Plan Premium Country UK Device LG G7 ThinQ Operating System Android 10 My Question or Issue Spotify was working perfectly until a week ago. There was no update or any change done to...
Moderator
455 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceGalaxy Watch 4Operating SystemWear OS My Question or IssueI am using the watch app on galaxy watch 4 and I dont have a search function, just "downloads" "your library" and then some suggestion songs/playlists.I've tried unin...
Plan Premium Country UK Device Galaxy Watch 4 Operating System Wear OS My Question or Issue I am using the watch app on galaxy watch 4 and I dont have a search function, just "downlo...
Moderator
3366 Views
1 replies
0 likes
Hello.I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a friend of mine but the app only shows 200 of them.is there a so...
Hello. I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a fri...
Music Fan
14467 Views
2 replies
3 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S22 and Galaxy S9Operating SystemAndroidVersion8.7.18.1138My Question or IssueAfter updating the latest version of Spotify, the app started to crash seconds after startup. First did a "clean reinsta...
Plan Premium Country United States Device Samsung Galaxy S22 and Galaxy S9 Operating System Android Version 8.7.18.1138 My Question or Issue After updating the latest version of Spotify, t...
Moderator
759 Views
1 replies
0 likes
Spotify starts playing music on my phone on its own whenever I open certain apps, such as setting the alarm, opening Samsung notes etc. I cant seem to turn this very strange and annoying "feature" off. What do I do to fix this?
Spotify starts playing music on my phone on its own whenever I open certain apps, such as setting the alarm, opening Samsung notes etc. I cant seem to turn this very strange and annoying "fe...
Casual Listener
2677 Views
2 replies
0 likes
PremiumUK DeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueWhen I plug in an adapter to record audio that I am videoing, spotify plays, causes video recording to stop.I don't want Spotify to try and autoplay. How do i stop Spotify ...
Premium UK Device Samsung Galaxy s21 Operating System Android My Question or Issue When I plug in an adapter to record audio that I am videoing, spotify plays, ca...
Regular
4555 Views
5 replies
0 likes
Today I noticed that some of the setting were unavailable in the app on my phone. I have a Samsung Samsung Galaxy S8. The app says the Playback settings, Social settings, Audio Quality settings, and Video Quality settings are unavailable now.
Today I noticed that some of the setting were unavailable in the app on my phone. I have a Samsung Samsung Galaxy S8. The app says the Playback settings, Social settings, Audio Quality settings, and ...
Not applicable
14797 Views
9 replies
5 likes
Hi, I'm new to posting on this forum, but have been a Spotify Premium member for at least 8 years. I have seen similar posts, and have Googled this question before posting, and think I know the answer (which is that Spotify don't allow it!) but is it...
Hi, I'm new to posting on this forum, but have been a Spotify Premium member for at least 8 years. I have seen similar posts, and have Googled this question before posting, and think I know th...
Moderator
4135 Views
3 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S8 PlusOperating SystemAndroid 9 My Question or Issue Spotify no longer detects any local files. Those files have not been altered, and I have checked that the detect local files option is turned ON. The app still has ...
Plan Premium Device Samsung Galaxy S8 Plus Operating System Android 9 My Question or Issue Spotify no longer detects any local files. Those files have not been altered, and I h...
Moderator
474 Views
4 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S22/Galaxy WatchOperating SystemAndroid 12 My Question or IssueI recently purchased an S22 and when I connected my watch Spotify was removed from my watch, and I'm not able to reinstall it. When I search on the Galax...
Plan Premium Country UK Device Samsung S22/Galaxy Watch Operating System Android 12 My Question or Issue I recently purchased an S22 and when I connected my watch Spotify was removed...
Newbie
4685 Views
11 replies
0 likes
My Question or IssueWhenever I try to listen to my playlist, Spotify plays other songs that are NOT in my playlist. I am very annoyed, I tried many things recommended in order to fix this problem, but the problem is still not fixed. I just want to li...
My Question or Issue Whenever I try to listen to my playlist, Spotify plays other songs that are NOT in my playlist. I am very annoyed, I tried many things recommended in order to fix this problem, ...
Spotify Legend
350 Views
1 replies
0 likes
hi! when i disconnect the galaxy buds, spotify automatically start playing a song. how can I prevent it? I use a galaxy s22 (android).
hi! when i disconnect the galaxy buds, spotify automatically start playing a song. how can I prevent it? I use a galaxy s22 (android).
Spotify Legend
428 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDevicePoco X3Operating SystemAndroid 10My Question or IssueI just downloaded spotify and it just blank and i can't login
Plan Premium Country Indonesia Device Poco X3 Operating System Android 10 My Question or Issue I just downloaded spotify and it just blank and i can't login
Moderator
278 Views
1 replies
0 likes
PlanPremiumCountryItalyDevicesamsung galaxy s9Operating Systemandroid 10 My Question or IssueHi in the past few days I've noticed some issues using spotify, in particular liked songs don't sync between mobile and desktop and also the "following" coun...
Plan Premium Country Italy Device samsung galaxy s9 Operating System android 10 My Question or Issue Hi in the past few days I've noticed some issues using spotify, in particular lik...
Moderator
485 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG V60Operating SystemAndroid 11 My Question or IssueRecently, I have been unable to swipe away the Spotify controls notification once I'm done listening. It'll just move over to show the notifications options but...
Plan Premium Country United States Device LG V60 Operating System Android 11 My Question or Issue Recently, I have been unable to swipe away the Spotify controls notification once I'...
Visitor
64390 Views
169 replies
39 likes
PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid 9 My Question or IssueI was able to use Spotify to play music in my phone in the local file playlist, however, that function stopped working 3 days ago.I've tried the following solutions:1. R...
Plan Premium Country Canada Device LG G6 Operating System Android 9 My Question or Issue I was able to use Spotify to play music in my phone in the local file playlist, howev...
Moderator
802 Views
5 replies
0 likes
When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone. I tried enabling shuffle, disabling repeat and making sure autoplay is enabled but nothing chang...
When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone. I tried enabling shuffle, disabling ...
Moderator
2860 Views
7 replies
1 likes
Spotify PremiumUS Samsung Galaxy s10eAndroid 11 and 12 Ever since Coldplay's album "Music of the Spheres" was released, when I try to listen to the album on Spotify with Android Auto, it inevitably ends up crashing Android Auto somehow. The songs wil...
Spotify Premium US Samsung Galaxy s10e Android 11 and 12 Ever since Coldplay's album "Music of the Spheres" was released, when I try to listen to the album on Spotify with Android...
Moderator
1138 Views
1 replies
0 likes
