Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanFree/PremiumCountryCanadaDeviceSamsung Tab S5eOperating SystemAndroid My Question or IssueWhen I press the shuffle button nothing happens. On my S10 when I press the shuffle button it will start playing a random song but not on my Samsung tablet....
Why i cant use spotify in Azerbaijan? When it will be available for Azerbaijan?
PlanPremiumCountryHong KongDeviceOneplus 5Operating SystemAndroid 9, OxygenOS 9.0.8 My Question or IssueI have 'download with cellular' switched off, I walk outside, load Spotify, and it starts downloading all new playlists using cellular. Very signi...
I've been having this issue since the last update. Whenever I search for an artist, let's say "JMSN" for example, and I choose one song, it plays alright. The issue comes when the song ends. Before, Spotify would play some other song from the search ...
PlanPremium Family CountryUSADeviceSamsung Galaxy Watch 3 My Question or Issue I just got a Samsung Galaxy Watch 3 LTE. It had Spotify pre-loaded on the watch. When I go to the app, it says "Log in to stream music (Premium feature)". I click on the s...
PlanPremium (Seems to not have any kind of correlation with having all features).CountryColombia (Yes, the feaure is available in my country).DeviceXiaomi Redmi Note 9S (Two of my friends have the same phone).Operating SystemAndroid 10Spotify Version...
why doesn't spotify offer its own equalizer on Android ?? I don’t understand...Because the equalizer that spotify offers on ios is vert great
PlanFreeCountryBangladeshDevice nameSamsung Galaxy j7Operating SystemAndroid 6.0 Marshmallow My Question or IssueHello I'm using spotify on my adroid device but I can't find the lyrics feature on it. My spotify is up to date and I'm willing to buy pr...
Plan Premium CountryUKDeviceXiaomi Redmi 8Operating System Android QKQ1 My Question or Issue Since last night my Android App doesn't work properly and it takes ages to load every single page. Every time I tried to open it, it took few minutes to show...
I've been using Spotify with a VPN for about an year now, planning to buy it when it gets released in my country, but today it just stopped working, cannot login anymore, my friend in US tried logging he couldn't as well
Hi! I can't find Spotify on the play store on my samsung s5, and when I go to download it from the browser it says that it's incompatible with my device... Any ideas?
PlanPremium dúoCountry Chile DeviceHuawei p30 liteOperating SystemAndroid My Question or IssueHace un tiempo, cambié de Spotify free a un plan premium para universitarios. Luego de cambiarlo a un plan Spotify dúo, las letras de las canciones dejaron ...
PlanPremiumCountryGermanyDeviceHuawai VTR-L09Operating SystemEMUI 9.1.0.275 (Android 9) My Question or IssueSince the last update on 09.02.2021 Spotfiy stops 10 sec after the Lockscreen is actived. Before there were no issues. Huawai had no Update in...
PlanPremiumCountryAustraliaDeviceSamsung Galaxy s9Operating SystemAndroid v10 My Question or IssueMy Spotify app won't "connect" with WiFi, only mobile data. I've tried different WiFi providers but it doesn't matter.I've tried all the regular "soluti...
PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue is there any way to change the add to queue option to the way it is on IOS version of the app? if not is there any plans to change it any time soon?
I'm using premium Spotify in North Macedonia.When I delete songs from a playlist on my phone (OnePlus 6T) and I'm offline, when I connect online everything just gets added back instead of syncing and deleting online as well. This has happened multipl...
PlanPremiumCountryRussiaDeviceOnePlus 6TOperating SystemAndroid 10.3.8App Version8.6.2.774 My Question or IssueI can't press the Filters button in Android app.
Hi there,I downloaded Spotify about a year ago in Germany. Last Summer I went to Tanzania, I took my mobile phone with me and was still using my Spotify. I also have a premium account to enjoy the music here. Last week my phone died, and I bought a n...
Can't use spotify premium in Bangladesh