Here's a terrible customer experience I keep having:
A podcast ad starts
I use the skip 15 button
All controls disappear
(Since this doesn't happen literally every time, I sometimes tap the button a few times, but when it disappears, I end up clicking something else by accident because the button has disappeared from under my finger)
The ad keeps playing, but I have no controls
Typically I try to solve this by hitting play again on the episode I want to listen to
It starts again right before the ad, then plays the ad
Start again from bullet 1 to create an endless loop
I have tried clean installs, cache clearing, and ask other obvious steps.
Im a premium customer. I experience this on a Google pixel (Android) phone in the US.
I pay for premium to avoid ads on music. I have more than one paid podcast subscription. I use no ad-supported streaming services. I know the experience I'm interested in having, and it doesn't include ads.