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Frequent auto-pausing during playback

Frequent auto-pausing during playback

 

 

 

Plan: Premium

 

 

 

Country: Canada

 

 

 

Device: Samsung Galaxy A32 5G

 

 

 

Operating System: Android 

 

 

 

My Question or Issue: 

 

 

 

Throughout the last couple of weeks I have been experiencing spotify auto-pausing my podcasts during playback. The autopausing seems to happen at random intervals where sometimes I will have a second of playback, and other times I can get through a whole podcast without it pausing before it starts again in the next one. Most often I get around 30 seconds to a minute of playback. I have only noticed this happening since the beginning of January.

 

 

 

At this point I have tried as many of the troubleshooting methods I can find inculding: 

 

 

 

-closing and restarting the app

 

 

 

-restarting the phone

 

 

 

- clearing both the phones cache and the spotify cache

 

 

 

- downloading the content ahead of listening to avoid bad/weak internet connections. Including fully turning off all internet connections when I listen so it is not background scanning for a connection.

 

 

 

- deleting and reinstalling the app

 

 

 

-checking that software on both the app and phone are up to date

 

 

 

-making sure the phone is not in power saving mode

 

 

 

I am not sure what else to try as nothing seems to be fixing the problem and I am getting very frustrated. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reply
1 Reply

Hi there @Gtomsq,


Thanks for reaching out about this in the Community!

 

Since the pausing is happening at random, it could be that someone else who has access to a device on which you're logged in might be pausing your music. This can happen if you're logged in your household smart speaker or TV and a family member is pausing the podcast.


Can you try Logging out everywhere and logging back in only on your phone for a couple of days to see if this keeps happening.

 

Let us know how it goes.

AlexModerator
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