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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5349 Views

0 replies

6 likes

  • 5349 Views
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  • 6 likes

Superuser Contribution Added to strangers playlist?

PlanPremiumCountryUKDevicePixel 4aOperating SystemAndroid 12 My Question or IssueI just got back from the supermarket where I encountered a weird situation: I had my music paused and noticed I got a google notification along the lines of "Your friend...

Regular

Plan Premium Country UK Device Pixel 4a Operating System Android 12   My Question or Issue I just got back from the supermarket where I encountered a weird situation: I had my music pa...

Wobbled

Regular

1565 Views

6 replies

0 likes

  • 1565 Views
  • 6 replies
  • 0 likes

[Android][Playlists] playlist Auto changes mid playlist, autoplay off

I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Playlist, the app automatically switches to another ran...

Visitor

I have a Playlist that is 8+ hours of songs, I have my Playlist set so it should start over when the end is reached. Also have auto play turned off. After a certain number of tracks play from my Play...

Amay

Spotify Star

578 Views

1 replies

0 likes

Android
Playlists
  • 578 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What would be the reason

PlanPremiumCountryTurkeyDevice(Sony Xperia XZ F8331)Operating System(Android 8.0.0) My Question or IssueI logged out of the application and turned the phone off and on again, I entered the application again, the same did not fix it.

Regular

Plan Premium Country Turkey Device (Sony Xperia XZ F8331) Operating System (Android 8.0.0)   My Question or Issue I logged out of the application and turned the phone off and on again,...

Sertan2

Regular

1096 Views

9 replies

0 likes

  • 1096 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes and won't open again when connected to bose sport earbuds

PlanPremiumCountryBelgiumDeviceone plus 9Operating Systemandroid 12 My Question or IssueWhenever I connect my mobile with the bose sport earbuds, the app crashes and I can no longer open it. I've done a clean install several times. looked for an upda...

Casual Listener

Plan Premium Country Belgium Device one plus 9 Operating System android 12   My Question or Issue Whenever I connect my mobile with the bose sport earbuds, the app crashes and I can no...

PaulAS1

Regular

3181 Views

21 replies

1 likes

  • 3181 Views
  • 21 replies
  • 1 likes

Superuser Contribution Removing playlists from android auto

My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on my phone / pc. However when I plug my phone into my car and Spotify is ...

Casual Listener

My son and I used to share a premium account.    He now has his own account vai premium family.  All of his playlists have been deleted from my account. Cannot see those playlists on m...

Not applicable

1472 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Several Issues Regarding the App

PlanPremiumCountryPakistanDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueI have had these issues for more than a month now, even after 3 updates, clean reinstall, they aren't solved.1. Whenever i open the app, it automatica...

Casual Listener

Plan Premium Country Pakistan Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue I have had these issues for more than a month now, even after 3 updates, c...

Yordan

Moderator

550 Views

3 replies

0 likes

Android
Issues
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  • 3 replies
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Superuser Contribution Spotify app keeps crashing whenever connected to bluetooth earbuds (Jabra Elite 3)

PlanPremiumCountryMalaysiaDeviceOppo Reno 5 (5G)Operating SystemAndroid ColorOS 12 My Question or IssueHello everyone! I'm going through a big issue at the moment with my spotify application. For more context, previously when I use my bluetooth earbu...

Casual Listener

Plan Premium Country Malaysia Device Oppo Reno 5 (5G) Operating System Android ColorOS 12   My Question or Issue Hello everyone! I'm going through a big issue at the moment with my spo...

OscarDC

Moderator

20507 Views

51 replies

6 likes

Android
Bluetooth headphones
  • 20507 Views
  • 51 replies
  • 6 likes

Solved!!Superuser Contribution Listening to downloaded music while on WiFi with Spotify blocked

PlanPremiumCountryAustralia DeviceSamsung Galaxy A31 Operating SystemAndroid 11 My Question or IssueI downloaded a library of music to listen to while I was away with no cellular access and only a WiFi with Spotify blocked. Whenever I attempted to lo...

Casual Listener

Plan Premium Country Australia   Device Samsung Galaxy A31   Operating System Android 11   My Question or Issue I downloaded a library of music to listen to while I was awa...

Jeremy

Spotify Legend

1964 Views

3 replies

1 likes

Block
Offline Access
  • 1964 Views
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Solved!!Superuser Contribution cant see lyrics on android

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy Note 9Operating SystemLatest (whatever it is) My Question or IssueDespite having done a thorough uninstall and following all of the guides I am unable to see lyrics. I am able to see Genius Behind the Lyri...

Newbie

Plan Premium Country U.S.A. Device Samsung Galaxy Note 9 Operating System Latest (whatever it is)   My Question or Issue Despite having done a thorough uninstall and following all of t...

Alex

Spotify Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App Crash when Near By Device Setting is on

PlanPremiumCountryCanadaDeviceSony Xperia 5 Mark III , Bose NC 700Operating SystemAndroid 12, Spotify Rev: 8.7.16.1354My Question or IssueMy app recently just keep crashing and force close every time I have my headphone (Bose NC 700) connected. I fou...

Regular

Plan Premium Country Canada Device Sony Xperia 5 Mark III , Bose NC 700 Operating System Android 12, Spotify Rev: 8.7.16.1354 My Question or Issue My app recently just keep crashing and forc...

Alex

Spotify Legend

6792 Views

29 replies

11 likes

Android 12
Nearby device
  • 6792 Views
  • 29 replies
  • 11 likes

Superuser Contribution New Phone (android 12), eternal ring when selecting playlist/album or song

PlanPremiumCountryFinlandDeviceSony Xperia 5 IIIOperating SystemLatest android 12 My Question or IssueWhen I installed Spotify from Play-store and started it, I'm unable to play any songs. It just hangs.I have tried each of these steps:Uninstall/Inst...

Regular

Plan Premium Country Finland Device Sony Xperia 5 III Operating System Latest android 12   My Question or Issue When I installed Spotify from Play-store and started it, I'm unable to p...

OscarDC

Moderator

872 Views

5 replies

1 likes

  • 872 Views
  • 5 replies
  • 1 likes

Unable to play or view music

PlanPremiumDeviceMotorola moto g6Operating SystemAndroid 9My Question or IssueAttempting to open an album or playlist page results in either a black screen, or shows a loading screen endlessly. I have tried the following in order to resolve this issu...

Casual Listener

Plan Premium Device Motorola moto g6 Operating System Android 9 My Question or Issue Attempting to open an album or playlist page results in either a black screen, or shows a loading screen ...

Amay

Spotify Star

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
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Superuser Contribution [Mobile][Discover] A button that allows you to play randomised music in the music style u like.

It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without you have to listen to a playslist.

Newbie

It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without ...

Eni

Moderator

403 Views

1 replies

0 likes

Mobile
  • 403 Views
  • 1 replies
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Superuser Contribution [Playlists] Make "Liked Songs" into a section of its own instead of a playlist.

I was thinking, instead of having your liked songs playlist, maybe we could make it into a section of it's own. Like the home, search, and library sections. Because sometimes when I am in a place where I may not have much internet and I chose to play...

Casual Listener

I was thinking, instead of having your liked songs playlist, maybe we could make it into a section of it's own. Like the home, search, and library sections. Because sometimes when I am in a place whe...

GuiGuiGlims

Casual Listener

471 Views

2 replies

0 likes

Playlists
  • 471 Views
  • 2 replies
  • 0 likes

Solved!! Download Incompleto

PlanoPremiumPaísBrasilDispositivoMoto Z2 PlaySistema OperacionalAndroid 10 Meu Spotify não faz mais download das playlists ou músicas, eu aperto para baixar e simplesmente fica carregando, sem baixar quaisquer faixas. Já desinstalei e instalei novame...

Music Fan

  Plano Premium País Brasil Dispositivo Moto Z2 Play Sistema Operacional Android 10   Meu Spotify não faz mais download das playlists ou músicas, eu aperto para baixar e simplesme...

LucasS1lva

Music Fan

2481 Views

16 replies

0 likes

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Superuser Contribution Repeat one disables itself 2022

PlanPremiumCountryUKDeviceHuawei Mate 20proOperating SystemWindows 10 My Question or IssueSeems like there are a few running threads on this forum reporting issues of the repeat one button disabling itself after skipping over to the next track or sta...

Casual Listener

Plan Premium Country UK Device Huawei Mate 20pro Operating System Windows 10   My Question or Issue Seems like there are a few running threads on this forum reporting issues of the rep...

Schule04

Casual Listener

6201 Views

6 replies

6 likes

  • 6201 Views
  • 6 replies
  • 6 likes

Play/pause not working with Rayban Smart Glasses

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6Operating SystemAndroid 12 My Question or IssueSo I just got the new Rayban smart glasses, and they have a 'touchpad' on the side to play/pause and skip tracks. This function works perfectly for You...

Casual Listener

  Plan Premium Country United Kingdom Device Google Pixel 6 Operating System Android 12   My Question or Issue So I just got the new Rayban smart glasses, and they have a 'to...

Hydez17

Casual Listener

32487 Views

1 replies

1 likes

  • 32487 Views
  • 1 replies
  • 1 likes

Superuser Contribution Multiple Ongoing Issues with Playback (Stopping, Now Playing Bar and Lock Screen Controls Missing)

For months now I have been unable to solve the following three very annoying issues with playback. I have repeatedly tried all the “standard” fixes I found browsing the forums and searching online: full reinstall, clear cache, log out, restart, etc. ...

Regular

For months now I have been unable to solve the following three very annoying issues with playback. I have repeatedly tried all the “standard” fixes I found browsing the forums and searching online: f...

Yordan

Moderator

650 Views

1 replies

2 likes

  • 650 Views
  • 1 replies
  • 2 likes

Amazon Echo freezes after 3 songs

PlanPremiumCountryUnited StatesDeviceG8X ThinQAmazon Echo Dot (3rd gen)Windows 10 PCOperating SystemAndroid 10Windows 10 My Question or IssueWithin the last week I have found that my Alexa Echo devices are only able to play 3 songs before freezing up...

Visitor

Plan Premium Country United States Device G8X ThinQ Amazon Echo Dot (3rd gen) Windows 10 PC Operating System Android 10 Windows 10   My Question or Issue Within the last week I have...

user-removed

Not applicable

722 Views

1 replies

1 likes

  • 722 Views
  • 1 replies
  • 1 likes

Superuser Contribution Being added to Group Session without my consent

PlanPremiumCountryUSADeviceSamsung S21 Ultra Operating SystemAndroid 12 My Question or IssueI keep getting added to Group sessions without my approval and I'm unable to leave the group as the button to leave isn't showing up. I have done pretty much ...

Casual Listener

Plan Premium Country USA Device Samsung S21 Ultra  Operating System Android 12   My Question or Issue I keep getting added to Group sessions without my approval and I'm unable to ...

Alex

Spotify Legend

2865 Views

7 replies

2 likes

  • 2865 Views
  • 7 replies
  • 2 likes