Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4461 Views

0 replies

6 likes

  • 4461 Views
  • 0 replies
  • 6 likes

Superuser Contribution Does Spotify support 360 audio?

I'm using Samsung Galaxy Buds2 most of the time that I listen to Spotify and they just got updated to support Samsung 360 audio via Dolby Atmos. Does Spotify support 360 audio? I'm on android and mobile.

Casual Listener

I'm using Samsung Galaxy Buds2 most of the time that I listen to Spotify and they just got updated to support Samsung 360 audio via Dolby Atmos. Does Spotify support 360 audio? I'm on android and mob...

Lyubka

Moderator

23478 Views

4 replies

9 likes

  • 23478 Views
  • 4 replies
  • 9 likes

Solved!!Superuser Contribution No Internet connection on working wireless

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A.I see this is an ongoing issue marked "NOT RIGHT NOW."I keep getting the "No Internet Connection" message on your Android app, but usually only when I'm on wireless. This has been ongoing. To solve...

Regular

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A. I see this is an ongoing issue marked "NOT RIGHT NOW." I keep getting the "No Internet Connection" message on your Android app, but usually onl...

Darc420

Casual Listener

3249 Views

17 replies

2 likes

  • 3249 Views
  • 17 replies
  • 2 likes

Superuser Contribution Google nest hub song timer stuck

PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemSoftware Version - 35.34.10.374969784OS Version - 1.20210119.2.1390060Cast firmware - 1.52.260996 My Question or IssueWhen using spotify on the hub, the song timer gets stuck as the time for th...

Casual Listener

Plan Premium Country UK Device Google Nest Hub Operating System Software Version - 35.34.10.374969784 OS Version - 1.20210119.2.1390060 Cast firmware - 1.52.260996   My Question or Is...

Ayushbaheti

Visitor

2032 Views

11 replies

3 likes

  • 2032 Views
  • 11 replies
  • 3 likes

Superuser Contribution Android app. Not updating playing song.

Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated phones so it's not me. Very frustrating.I really want...

Visitor

Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated ph...

Lyubka

Moderator

9941 Views

44 replies

19 likes

Android App
not
  • 9941 Views
  • 44 replies
  • 19 likes

Superuser Contribution Spotify app stops playing when screen off

Android phone, has all updatesThe app closes when I turn my screen off (plays for a few second before stopping).I've seen the other discussions on this topic and tried the solutions (disabling battery optimization, allowing background activity, unins...

Casual Listener

Android phone, has all updates The app closes when I turn my screen off (plays for a few second before stopping). I've seen the other discussions on this topic and tried the solutions (disabling ba...

Lyubka

Moderator

1441 Views

3 replies

0 likes

  • 1441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Keep widget permanently on lock screen

PlanPremiumCountryUSDevice(Samsung Galaxy A10e)Operating System(Android 9.0) My Question or IssueIs it possible to have the widget permanently on the lock screen? If I pause my music for a while it would be nice to press play again without having to ...

Casual Listener

Plan Premium Country US Device (Samsung Galaxy A10e) Operating System (Android 9.0)   My Question or Issue Is it possible to have the widget permanently on the lock screen?  If I ...

Mattiiiiiii123

Newbie

4011 Views

3 replies

1 likes

  • 4011 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Cannot login from mobile with neither email nor username, tried all methods but none of them work

Plan: FreeCountry: IndiaDevice: Moto g40 FusionOperating System: Android Oreo This problem has been troubling me since last year when Spotify started showing that I was "offline" even though I was connected to the internet. I uninstalled and reinstal...

Regular

Plan: Free Country: India Device: Moto g40 Fusion Operating System: Android Oreo   This problem has been troubling me since last year when Spotify started showing t...

MihailY

Moderator

2553 Views

9 replies

1 likes

  • 2553 Views
  • 9 replies
  • 1 likes

Superuser Contribution Shuffle getting stuck on 20-30 songs

Premium DeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI have a playlist with over 8 000 songs on it, and I play it on shuffle. Last week I noticed, that the shuffle got stuck repeating the same 20-30 songs in a slightly differ...

Casual Listener

Premium   Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue I have a playlist with over 8 000 songs on it, and I play it on shuffle. Last week I noticed, t...

AlejaR

Moderator

2832 Views

7 replies

1 likes

  • 2832 Views
  • 7 replies
  • 1 likes

Solved!! Uninstalled Spotify but now the App can no longer be found in the Play Store

Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there.PlanPremiumCountryItalyDeviceXiaomi 9TOperating SystemMIUI Global 12.1.1 My Question or IssueI am getting two error messages (se...

Casual Listener

Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there. Plan Premium Country Italy Device Xiaomi 9T Operating System MIUI ...

Jose_M

Spotify Star

637 Views

3 replies

0 likes

  • 637 Views
  • 3 replies
  • 0 likes

Album tracks not appearing

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and black. This does not happen on my PC only on my an...

Visitor

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I replace the songs I accidentally remove from my liked songs? HELP!

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Visitor

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Dian

Spotify Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ANDROID] No Internet connection problem in app since i travelled to Egypt

Hi,The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music.The desktop application, instead is working perfectly, same network it has been used for bot...

Visitor

Hi, The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music. The desktop application, instead is w...

Alex

Spotify Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 devices, 2 different playlists

PlanPremiumCountryUnited Kingdom DeviceOppo Find X2 ProOperating SystemAndroid My Question or IssueI am just trying to find out if this is possible and how. My scenario is as follows: I would like to listen to my own music while at work. My wife woul...

Newbie

Plan Premium Country United Kingdom  Device Oppo Find X2 Pro Operating System Android   My Question or Issue I am just trying to find out if this is possible and how. My scenario ...

Dian

Spotify Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep playlist cannot be deleted

Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sys...

Visitor

Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Devi...

MihailY

Moderator

1069 Views

3 replies

0 likes

  • 1069 Views
  • 3 replies
  • 0 likes

Superuser Contribution All playlists are gone after clean reinstall

PlanPremiumCountryCanadaDeviceLG Velvet Operating SystemAndroid, do not know what version My Question or IssueAfter a full reinstall of Spotify (which I had to do for a whole other issue with local files being greyed out for no reason), I ended up wi...

Casual Listener

  Plan Premium Country Canada Device LG Velvet  Operating System Android, do not know what version   My Question or Issue After a full reinstall of Spotify (which I had to d...

AlejaR

Moderator

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app crashing after clicking 'hide this song'

Clicking hide this songs crashed app after last update PlanPremiumCountry DeviceAndroid galaxy s10Operating SystemAndroid 12 My Question or Issue

Casual Listener

Clicking hide this songs crashed app after last update  Plan Premium Country   Device Android galaxy s10 Operating System Android 12   My Question or Issue  

AlejaR

Moderator

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution you're offline check your connection and try again

PlanFreeCountryMoved to Korea couple weeks agoDeviceGalaxy s8 Operating SystemAndroid OreoMy Question or IssueOk so I just restarted my phone cuz it was being stupid and now the spotify is not letting me to login...It's keep saying you're offline che...

Visitor

Plan Free Country Moved to Korea couple weeks ago Device Galaxy s8  Operating System Android Oreo My Question or Issue Ok so I just restarted my phone cuz it was being stupid and n...

AlejaR

Moderator

5390 Views

3 replies

0 likes

  • 5390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sleeptimer ends too early.

I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....

Newbie

I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....

OscarDC

Moderator

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution randomly switches to Radio based on Playlist

Premium PlanAndroid Galaxy J3VWhy in the middle of my playlist playing (4000+ songs) sorted by title, does it switch over to 'Radio based on Playlist' all by itself? This is in a store, my playlist is customer friendly, I can't have random songs play...

Music Fan

Premium Plan Android Galaxy J3V Why in the middle of my playlist playing (4000+ songs) sorted by title, does it switch over to 'Radio based on Playlist' all by itself? This is in a store, my playli...

MihailY

Moderator

6645 Views

16 replies

1 likes

  • 6645 Views
  • 16 replies
  • 1 likes