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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36022 Views
  • 64 replies
  • 25 likes
  • 36022 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why does my homepage never work?

When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '

  • Newbie
  • When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '
  • Jeremy
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не могу войти в свой аккаунт

Не заходил в приложение почти месяц и оно пропало с телефона

  • Visitor
  • Не заходил в приложение почти месяц и оно пропало с телефона
  • Kiril
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added to strangers playlist?

PlanPremiumCountryUKDevicePixel 4aOperating SystemAndroid 12 My Question or IssueI just got back from the supermarket where I encountered a weird situation: I had my music paused and noticed I got a google notification along the lines of "Your friend...

  • Regular
  • Plan Premium Country UK Device Pixel 4a Operating System Android 12   My Question or Issue I just got back from the supermarket where I encountered a weird situation: I had my music pa...
  • Wobbled
  • Regular
  • 1055 Views
  • 6 replies
  • 0 likes
  • 1055 Views
  • 6 replies
  • 0 likes

Songs keep pausing 2 to 10 seconds in, but podcasts play just fine.

I've done the reinstall before, which is a nightmare to redownload all my stuff, this has been going on for months, it is pretty regularly a problem. I want some free months cause this is screwed.

  • Visitor
  • I've done the reinstall before, which is a nightmare to redownload all my stuff, this has been going on for months, it is pretty regularly a problem. I want some free months cause this is screwed.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

nao consigo escutar as musicas na opcao de adicionas musicas, vtnc

atualiza pra ver a capa das musicas quando for editar a porra da playlist, mo dificuldade de fica lembrando nome de musica eu ein

  • Visitor
  • atualiza pra ver a capa das musicas quando for editar a porra da playlist, mo dificuldade de fica lembrando nome de musica eu ein
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify mobile keeps disconnecting from connect to a device after pausing

I typically use my desktop to control Spotify on my Pixel 4a, which I connect my headphones to. If I pause for more than a few minutes, the desktop app just forgets the Pixel connection, making the green bar at the bottom saying I'm listening on Pixe...

  • Regular
  • I typically use my desktop to control Spotify on my Pixel 4a, which I connect my headphones to. If I pause for more than a few minutes, the desktop app just forgets the Pixel connection, making the g...
  • AndresM
  • Spotify
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Covers don't load

Album or playlist covers don't load on the first try sometimes

  • Visitor
  • Album or playlist covers don't load on the first try sometimes
  • Jeremy
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Covers don't load

Album or playlist covers don't load on the first try some times

  • Visitor
  • Album or playlist covers don't load on the first try some times
  • Elena
  • Moderator
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution App does not update and I can't play any song.

App does not update or allow me to play any song. It stays loading the Spotify initial screen and when i try to set any music to play, it simply remains loading for eternal time

  • Visitor
  • App does not update or allow me to play any song. It stays loading the Spotify initial screen and when i try to set any music to play, it simply remains loading for eternal time
  • Alex
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

[Android][Other] Fix player controls delay

Player controls response with a slight delay on user input. Delay is between pressing control and actual reaction. It concerns play/pause button and forwarding the song. For example: you press "pause", after about 300-500ms (delay is different every ...

  • Visitor
  • Player controls response with a slight delay on user input.  Delay is between pressing control and actual reaction. It concerns play/pause button and forwarding the song. For example: you press ...
  • 196 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] Tapping on one of multiple artists always brings up the artist page of the first artist

DeviceFairphone 4 5GOperating SystemAndroid 11 My Question or IssueWhen a song by multiple artists is playing and I'm tapping on any one of them to reach the artist page I always end up on the artist page of the first artist.I think I've seen this on...

  • Newbie
  • Device Fairphone 4 5G Operating System Android 11   My Question or Issue When a song by multiple artists is playing and I'm tapping on any one of them to reach the artist page I always end...
  • Alex
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 1 likes
  • 179 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't see any podcasts on my mobile app

Hi! I'm living in the UK but my account is part of a family account in Pakistan. I can't see any podcasts or search for them on Spotify. I'm not sure why that would be the case, if I open a link to a podcast that just takes me to the home page aswell

  • Visitor
  • Hi! I'm living in the UK but my account is part of a family account in Pakistan. I can't see any podcasts or search for them on Spotify. I'm not sure why that would be the case, if I open a link to a...
  • Alex
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download podcast episodes unless they're in a custom playlist

I'm trying to download some episodes of the Mythology podcast to listen to while flying for a trip, but the Download button in the app never actually initiates a download of the episode. It only says it's added to My Episodes, and then I can't access...

  • Casual Listener
  • I'm trying to download some episodes of the Mythology podcast to listen to while flying for a trip, but the Download button in the app never actually initiates a download of the episode. It only says...
  • Dian
  • Spotify Legend
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canvas doesn't appear in the settings options.

Some months ago, out of nowhere, the canvas option just disappeared and I haven't been able to solve it. I have a Samsung Galaxy S8+ running on Android 9.

  • Visitor
  • Some months ago, out of nowhere, the canvas option just disappeared and I haven't been able to solve it. I have a Samsung Galaxy S8+ running on Android 9.
  • Dian
  • Spotify Legend
  • 556 Views
  • 1 replies
  • 1 likes
  • 556 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops randomly

Everyday for the past 2 weeks I have had these issues on Spotify android:My music will stop for a few seconds, then resume. This will continue to happen every 30-45 seconds. The bar at the bottom that displays the song currently playing will disappea...

  • Newbie
  • Everyday for the past 2 weeks I have had these issues on Spotify android: My music will stop for a few seconds, then resume. This will continue to happen every 30-45 seconds. The bar at the bo...
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car audio buttons don't work with Spotify

Hello. I am using a Samsung S20 FE for my Spotify and every time I connect my phone via bluetooth to my car, the audio controls in the steering wheel work. But now they don't. The car doesn't seem to recognize the playlists, but it works just fine on...

  • Visitor
  • Hello. I am using a Samsung S20 FE for my Spotify and every time I connect my phone via bluetooth to my car, the audio controls in the steering wheel work. But now they don't. The car doesn't seem to...
  • Kiril
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution

Code spotify ativrren

  • Visitor
  • Code spotify ativrren
  • Elena
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify en mi parlante desde mi teléfono, y otras apps en mi teléfono

Quiero escuchar Spotify en mi parlante desde mi teléfono Android, y poder seguir reproduciendo en mi teléfono otras apps con sonido como Ig o YouTube sin dejar de ir Spotify en el parlante

  • Visitor
  • Quiero escuchar Spotify en mi parlante desde mi teléfono Android, y poder seguir reproduciendo en mi teléfono otras apps con sonido como Ig o YouTube sin dejar de ir Spotify en el parlante
  • Elena
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes